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M & H Outboard

3.0 (2 reviews)
Closed 9:00 am - 9:00 pm

Services - M & H Outboard

Boat repair

Boat dealers

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Mr. Outboard’s Watersports Marine

Mr. Outboard’s Watersports Marine

3.8
(9 reviews)

Knowledgable staff that answered all our questions. Fair price on the boat we purchased…read more Excellent followup after the sale.

Disappointing Service Experience--Three Years Running…read more After three consecutive years of having my boat serviced at Mr Outboard, I can no longer recommend their service department. Here's a summary of my experience: Year 1: Routine service and winterization. When launching in the spring, the bilge pump activated after five minutes. Service rep Vinny laughed and suggested we forgot the plug. Told him plug was in. He stated he must have cracked out hull then--turns out, the impeller clean-out seal was improperly installed. I ended up buying a $900 borescope to diagnose it myself. Year 2: Same service, with a promise of a thorough check by two top techs. Launched the boat, and the oil pressure light came on almost immediately. Vinny again responded dismissively, saying we must not have let the boat warm up and we cracked the engine block--blaming us for the problem. Found the oil filter O-ring in the hull--clear evidence the promised checks weren't completed. Year 3: Boat trailer and cover were damaged during service. The general manager, Greg, promised to resolve it but never followed up despite multiple calls. After posting a review, Marty (damage control) called and offered a partial reimbursement ($1,450 of $3,548 in actual costs) with the explanation that they would not cover the full amount due to their own financial losses. I was told pursuing the rest would cost more in legal fees than it was worth. Despite assurances, Mr Outboard failed to stand behind their work or take full responsibility for the damage they caused. I would strongly caution others considering their services.

Keith's Marina

Keith's Marina

3.4
(16 reviews)

My wife and I couldn't be happier with our experience with Keith's Marina. We worked with Mike…read moreKeith. It's a family run business and the entire family works there. Mike was patient when answering all questions. He put together a very nice package deal on a Sylvan 822LZ. He made recommendations on what options we might consider (with no pressure) and was open and honest about which he thought were unnecessary. He was responsive to any and all ongoing emails when I needed some help reconfiguring the shore station from a V-hull to a tritoon. We brought our trailer down a week early and the boat was loaded and ready to go back up, exactly as he promised as it would be, one week later. Let me address any poor reviews here, I read them all. Every one of them seems to reflect some issue which I think might have been resolved through better communication. None of them bear any similarity to our experience, so I put them down to unhappy people who would rather complain than to work through unfulfilled expectations. This doesn't seem like a family who wants customers walking away unhappy.

I visited Keith's 5+ years ago and found a boat (around $8,000) that I was ready to pay cash for…read moreand walk out the door with it. I approached a sales guy (no idea who) and told him I was interested and was hoping he'd go $500 less. I mean it was a used boat. There's always wiggle room to make a sale. Guy abruptly tells me the boat is the price it is and that's it. I went back to look at it more and the guy didn't follow and didn't say anything more. Ok, buddy forget your boat. I stopped back a week or two later, just to look at it again. This time the same guy comes up to me and says you want the boat it's yours minus the $500 I initially asked about. Yeah, NO. You had your chance and your customer service sucked. I've driven by for years since and think, you will never get my money.

Mr Marine

Mr Marine

3.7
(6 reviews)

Outstanding service ! Like-able intelligent, and knowledgeable. Dave and his excellent staff…read morere-powered my 1981 Lund Tyee 53. With a merc 115 plus's all new controls and steering. He even replaced my bilge pump. This guy really knows his stuff. He made great recommendations and didn't try to hoodwink me. I felt he charged Very reasonable cost for everything he do for me. I highly recommend him for your re-power. When the time comes I'm going back for a new fuel tank. (Planned maybe later this next winter? We'll see. (Time wise getting it fit in, my schedule.

It was a horrible start to a Sturgeon trip at the launch this morning when the trim would not go up…read moreon my 2020 Pro XS. we made the decision to troubleshoot to no avail and we decided to hit up the local marina's and service centers. we stopped at 3 in the area and nobody was willing to help me(all Mercury Service dealers) and 1 in Suamico and he at least came out and looked. I finally decided to call Mr. Marine back and the only and only King of all Motors/Customer Service , Dave answered. Now Dave has worked on my previous boat, Motor and trailer and always been happy with him and team. This was the newer boat that Dave has not seen yet. Well after speaking with Dave OTP, he asked a few troubleshooting questions and first thought he could not help, but then again asked a few clarifying questions and said" You know what , bring it over here and I will take a quick look". I did just that and Dave immediately came out which he didn't have to do. After a few more questions and troubleshooting, Dave fixed my issue and schooled me on the problem, WHICH was my ignorance. And guess what, on my way back to the lake. I cant tell you how I felt, But Dave once again proved to me there are people in the world that still care about customer service and the customer. You still get my business!! Thanks, I owe you!! Jeff Dunn-FDL

M & H Outboard - boatrepair - Updated July 2026

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