I have been going to Reynolds Subaru for years, so this is not a one-shot visit and review. I also…read morehave two Subaru dealerships closer to where I live. If you are already using another Subaru dealer or you are considering another car (They sell boats too) then it is worth your while to check them out. First of all, the dealership is family-run. Not to sound corny, but I feel like a family member when I walk in. Lol. Everyone I've encountered has treated me with friendliness, respect and professionalism (Ok, there is a bit of humor thrown in too). The car processes have gone smoothly and they have always been under the prices of the other dealers. The service dept has always tried to accommodate my needs. One time I was worried about a short hesitation while driving, and when I called, they told me to come right down to make sure the car was safe to continue driving it. Bobbi has been my salesperson. She has an upbeat, amazing personality. She cares about the sale, but takes the time to get to know who you are and what your needs are. Watch out for her dry sense of humor. Ask her for a good recipe too. Lastly, if you need a quick vacation, the property has a beautiful water view that you can see from the deck-yes, I said deck. You can sit on the deck, along the water or inside-where the treats are. Overall, it's a beautiful environment. I forgot- If you refer someone, you get a nice check in the mail to use for future use. Have to go because my car is ready!

The service department was fantastic…read more I sent in an 05 Legacy GT Limited for restoration/repairs. They were very accomodating, and very receptive when hashing out jobs with the Master Tech. They were very transparent about what was actually needed vs. what would be easier to DIY. Overall, pretty good experience with the service department. Now, for the not so great. The body shop. The quoting was vague, obscenely overmarked, and they were unwilling to even try to work something out for both parties. They didn't want to take the job from the start, but instead of being professionals and simply saying they only really work on insurance claims; they decided to fabricate a bs quote. Don't take your car here if you want body work done, but they are still relatively good for general repair/maintenance.

The service was fast and cost less than the estimate. Service desk was polite and knowledgeable…read more Full explanation of what my truck needed.

In March I purchased a vehicle from Paul. Within 2 weeks i was trying to get the vehicle in to look…read moreat a transmission issue. After missing multiple days waiting to hear back I was forced to bring it into another shop. Now 2 months later and the same problem is getting worse(can't afford a new transmission) cattle converter is bad, and they refuse to help me. I'm a lower class person, and it seems if your in my shoes they will sell you a liability, and then run.

The service department is absolute top notch, pricing was fair, everything was explained and priced…read moreout. Allot different from another Jeep service department in east Hartford where they inflate pricing and recommend ridiculous services. This small town dealership delivers the best service, we'll be taking our jeeps there from now on. We cannot thank you enough !

Quoted a parts price then told last second they Charge a ridiculous 3.5% additional fee for using a…read morecard in a time when everything is purchased with a card. Was told everyone does, called two other dealerships and they don't. I'll Never shop there again.

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

Town Hill Auto treated us great! Our calls and questions were answered, quickly. Are so happy with…read morethe car we purchased, we will certainly go back!

A youth speeding around a corner lost control and plowed his pick up into my property, slammed into…read morea tree resulting in his rear end swinging into my veg garden fence. State PD contacted Untouchable for the tow. Inspecting the area I could not see how the truck could be extracted without further damage to my fence. That being said....... I have to give Kudo's to Matthew, the tow "guy" who showed up with a Untouchable flatbed. Matthew inspected the situation and after hooking up the pick up from a couple differnt areas, artfully first pull the vehicle away from the fence then rehook and pull it away from the tree and onto the flatbed. I cannot speak for any other services that Untouchable but as for towing service (specifically Matthew), I had a 5 star experience and would recommend the service.

This towing company is a complete scam. They overcharge us and destroyed our van. We tried to…read morereason with them but the owner cussed out our secretary and my wife.

Great Service All Around - The team at Kia Old Saybrook is great. We went in and found what we…read morewere looking for, a 2024 KIA Telluride that we saw on their website. Mike worked with us on making sure that was the car we wanted. He went through our options of other choices on the lot and no pressure to decide right away. Anthony and Alex were great with closing the sale and getting the paperwork in order. Our old KIA was in service, so we met Jimmy and he was awesome also. Definitely one of the best car buying and services we have experienced over the years.

I just purchased a 2027 Kia Telluride from Kia of old Saybrook. I had an exceptional experience…read more When I first drove in a salesman named Nolan enthusiastically greeted me. He helped me through the whole process in a very professional manner. I was very impressed! The whole team was wonderful and they made the sale easy and painless. I wouldn't hesitate to buy from Kia of Old Saybrook and ask for Nolan!