Got my brake pads and rotors done by them. Found out I had air in my brakes when I attempted to…read morebrake and got a delayed response. Almost causing a CAR ACCIDENT! Took my car back and was told "We're swamped. Can you come back tomorrow?" Idk who they think want to drive on a faulty brake job completed by them. Horrible customer service and brake job and even worse people. Good luck if you use them.

I needed some work done on my vehicle. I called in advance to see if they had the parts I needed…read more Poet and his team provided me with excellent service.

BUYER BEWARE: I purchased a 2013 Ram in May of last year (15) with 53,000 miles on it. Time French…read moresales tried to sell me an extended warranty which I did not purchase because I had the Manufactures Warranty (Powertrain) which was good enough for me. Low and behold I take the vehicle in to Swope Dodge for some recall work to learn that I did not have ANY warranty because at one point my vehicle was titled in Canada which voided all Warranties. I spoke with the General Manager of all Tim French stores, Brian. After Brian made "some phone calls" and repeatedly told me he was working on it. He offered to "trade the truck in for another one" at a loss to me. I was completely dumbfounded. He also articulated to me that Tim French buys "A lot of vehicles from Canada." And that "if I would have bought an extended Warranty then it wouldn't have been good anyway and he would have had to refund the money for that. Bottom line: I paid $30,000 dollars for a vehicle that I was assured had a standard manufacture warranty and it was false. I have contacted an attorney and will be making this a civil matter but I wanted anyone thinking of buying a car from Tim French to be careful and make sure you aren't getting a "Canadian vehicle" that they had purchased and brought to the U.S. If anyone has any further questions please feel free to inbox me. I tried resolving this at the lowest level and was repeatedly blown off and dismissed.

If you are looking for a good price this is the place to shop, also financing didn't try to hard to…read morepush "extras" on the loan. If you're looking for a great experience, I would go elsewhere, I'll start with the staff. Salesman was chewing tobacco and spitting on the ground right in front of my wife, son and myself. We went inside and there was more of the same, other guys spitting in garbage cans around the showroom. Just not professional at all! When I picked up the truck, it wasn't cleaned like they said, gas light was on, oil change light was on, low tire pressure lights were all on. I said something to the salesman, and he ran and put five gallons in the tank. It would have to be a GREAT deal for me to ever shop there again!

Called the service department in the early hours. I waited a out 15 minutes and then the phone rang…read morefor about 5 minutes and no one answered. I just hung up and called another chevy dealership

I've been to several dealerships before, but none quite like Hardin County Honda. I walked up…read morehaving no clue what I wanted, and left with more than I could have imagined. Jeff was a huge help and able to answer and explain all my questions and concerns. The process went pretty smooth and quick, and I was able to test drive or look inside any car I wanted! Last time I was at a dealership, it took about 6 hours to finish everything up. I also liked the fact that there isn't crazy traffic around there, so I had a comfortable and fun test drive. I highly recommend Jeff Brent! Super nice and knew the answer to everything I asked. Showed me how to work the car, and even made sure I made it home safe since the weather was getting bad when I left. Love my new Honda and can't wait to send everyone I know looking for a car to Hardin County Honda!

Had an unfortunate and horrible experience from the Service team over a month ago. I was shocked to…read moresee their 360 degree behavior change toward me. Had been a loyal customer since the 2010 BRAC to Fort Knox from St. Louis, MO. If anyone is deaf or hard of hearing, the Service Team don't want to acknowledge you, or if it was the case that they had a bad day at work, it was still not right, not courteous, not professional to put it on me. I was really sad and obsessive about what happened at my scheduled appointment there for a long time, like I was thinking about "What did I do wrong to them?" Just a few days ago, I've finally moved on and will not go back there again because I'm too scared to see their unkindness look at me.

We had hands down the best car buying experience we've ever had at Swope Mitsubishi. Wayne and…read moreLucas were absolutely amazing--so easy to work with, no pressure, and they genuinely cared about taking care of us. We actually drove two hours just to work with them because of the level of customer service they provided, and it was 100% worth it. That alone says everything. We'll always recommend them to anyone looking for a vehicle, and when we're ready for our next one, we won't hesitate to make that two-hour drive again.

I just purchased an Outlander. The sales team was great. Jeff, Lucas and Wayne did an outstanding…read morejob. Made me feel they were looking out for me. I feel they made sure I got the ride I was looking for. A great team. Thank you, Joseph Derrico

We've purchased 3 automobiles in the past month from Swope Ford. I have never had the pristine…read morecustomer service that Frank Hibbs provided me from any other dealer EVER! My son and his wife had been looking on line for a good deal on a Ford focus without luck, until they met Frank. He showed them three or four within their price range so my son called me in. Frank took the time to explain in great detail all the features and accessories of all the cars my son and his wife were looking at, which made us all feel quite pleased. My son ended up spending just a little more than they planned since Frank again explained in great detail finance options available to them. And we all were very secure in the decisions they made. After their experience my daughter was in need of a car and had never dreamed she could afford anything, but again with Frank Hibb's knowledge, she got the prefect fit in a brand new Ford Focus with all the options she wanted. Frank went above and beyond, since their dealership did not stock a car with everything she wanted, to search nationwide and arranged to have it transferred in. And again another very satisfied customer. And finally, I needed a good, affordable used car to purchase for our college student. Frank worked diligently to find us three or four models to choose from. We spoke with Frank and arranged to come in on a Saturday to test drive them. He had them all set up and ready to go. Unfortunately neither of those panned out, however Frank persisted to look and found one more that was just traded in the day before that had not been completely ready for sale, but took us over to see it. He arranged them to stop detailing it enough for us to test drive. Well, needless to say, that's the one we ended up getting! Again, we like to thank Frank (specially) and the team at Swope dealerships for making our experience a very unexpectedly GREAT ONE! I recommend Swope to fulfill your family's needs with a great selection and customer service second to no one! Sincerely, Douglas Gallahan p.s. we WILL be back!

don't waste your time or your money they will screw you over every opportunity they have, they will…read morebreak things and charge you for them they will remove stuff from your truck that was never supposed to be touched and of course charge you 4 times the normal rate. I work at Ford and because of these people I will never buy a ford again!