I called a salesman before driving an hour to test drive a Chevy Bolt EV that I was told was still…read moreavailable. When I get to the lot, then the salesman tells me it isn't available and has already shipped to California. REALLY?? I remained calm and nice, but what a total waste of my time! I'll never return, because that trick is a disgrace.

I've been a mechanic most of my life and have a shop for my trucking company, I took 3 of my…read morecompany vehicles in for service and on all three I had to wait 2 to a full week to get my trucks back, my main maintenance truck was the last truck, went in for a service and a o2 sensor, was running fine but just had the engine light on, I get a call saying it was going to cost me over 7 thousand dollars to replace the turbo, said they would have to take the cab off to change it, there was nothing wrong with my turbo it was working fine so I said just do the service, and change the sensor, 5 days later I finally get my ride back, brought it into my shop, nothing wrong with my turbo. Well never go back. Will take my 10 company trucks to someone else

Excellent service and very knowledgeable! Chris was very friendly and answered all of the…read morequestions. My husband asked for a quote for new tires and it took no time to get the information. We were very happy with our visit! Highly recommend this place!

I have been a customer and fan of Swope cars for many, many years. I have owned both Hyundai and…read moreToyota cars sold and maintained by Swope. I highly recommend this dealership!

Service dept. The radiator cap broke off inside the resevoir and technicians could not get it out…read moreso stated I needed a new reservoir to a tune of $225. St check out , the bill was $319 as I needed engine coolant even though I told them I had a gallon of it in my back seat. I was given a Military discount. Their parts are marked up way too high. If you quote me $225, then I expect you to stick to it even though a coolant resevoir should for that price is absolutely ridiculous. I have my service rep a 5 as he deserved it but this Dealership needs some revamping. I will be looking for better alternatives in the future as I was price gauged something awful. You can do better as I know I sure can.

Their inability to conduct a diagnostic is remarkable. They take the vehicle in, and if you are…read morelucky, you will get it back someday, but you should plan on spending 5-8 times as much as you would have thought. I have been there three times, and I will not go back. Neither will I buy a Ford since their dealerships are unable to service.

This was a first for me - twice in my life has it taken me less than a week to buy a vehicle…read more It took me two days with JOHN at Swope Chrysler. Super fast, from my perspective. Not pushy, no annoying calls, very polite and walked the deal at my pace. Left with a smile and a new Jeep. Thanks!

if I could put a minus 10,000 it would not cover my horrid experience with this place! they have…read morehad my truck for 3.5 weeks! just started working on it last week, had no information to give on the problem with my DEF system. I had to tell Them that due to a recall my repairs would to be paid by Dodge, they continued to argue with me about it. Everyone in this service department is incompetent and quite frankly appear to be on the lower end of the intelligence scale. I did all the research and told them what the problem was! Never, Ever take your vehicle to this place! I had to threaten to get an attorney to get things accomplished

Mike Elkins at Don Franklin Lincoln in Elizabethtown was great!! He was very helpful and the whole…read moreteam was pleasant to work with. Mike went above and beyond to make sure I was comfortable not only with the vehicle (which I love) but also with the price and financing. Thank you Mike and Don Franklin!

Great service department always in and out they work on your vehicle as soon as you arrive.read more

I was greeted by a very polite Lacey Gray in the service center. Although I was upset about my…read morehorn not working, and the car being new. I had scheduled my regular oil change and let her know that I needed another appointment to fix the horn. Lacey was able to not only get my oil changed but also to fix the horn. Since I travel throughout the state, having a functioning horn is essential for me. While my car was being serviced, Lacey kept me updated on its progress. I even had an appointment down the street, and she kindly offered to take me there and pick me up afterward. When I returned, my car was ready, and I was able to leave without any delays. Lacey is a very caring person, and I will specifically ask for her when I return. Thank you for your excellent service and kindness, Lacey!

My starter died. I had the car towed to Hyundai Swope the night before my scheduled 8am…read moreappointment. I was prepared to call Hyundai Swope at 745 to let them know my car was already on the property but they called me at 0740 and let me know they had the car in the shop and would call me back with their diagnosis. They called me back to let me know I needed a starter and they could have the part in 4-5 days. When I explained to Lacey that I actually live in Kansas and I have to leave to go back home in 4-5 days she didn't hesitate to find another source for the part. She found another source for the part. It was delivered around noon and they had my car back to me by 3pm. Exceptional service and the parts, labor and towing were all covered under Hyundai's warranty. Thanks for getting me back on the road. I am visiting for my son's birthday and didn't want to miss out on seeing him. I can't say thank you enough!

If you're looking to purchase a new car please go to the Kia dealership on Lagrange rd in…read moreLouisville KY. As soon as you step n the door somebody is going say hello and welcome. I had the most amazing experience at this dealership. I told them what I was looking for and they delivered excellent service. I won't to thank Rob Mac the store manager and Mia the sales lady for the best experience I've ever had purchasing a car. I felt like I was a part of their family. Ms. Mia is going places. She was very knowledgeable and if she didn't know the answer she went and got answer with in minutes. Thank you so much for working on my behalf Angela R

Made appointment to view/drive a preowned 2025 Kia. Salesman confirmed and sent text 1 hour before…read moreappointment Arrive 15 minutes early to be told the vehicle is being serviced.Ask manager for assistance and he askes me for the stock number. I don't have it, your salesman does. Well if you're not willing to help me, and that's your attitude we don't want to sell you anything. Great job Kia, keeping selling cars to the poors.

How about the fact they are located in Radcliff KY not LA or NYC where the prices are outrageous!!…read moreCome on over $200 an hour for labor and the parts you have to wait and wait all day just to get them! Come Montgomery Family are you this greedy to take from working people ?! I left never making an appointment and went somewhere else where money is valued!

I spoke to a Travis there last week he told me after running my credit FOUR separate times that if…read moreI came up with 5 HUNDRED dollars he could get me into something that day. I go back in today with double or triple that and after 45 minutes "waiting on the bank" and being ignored most of that time while the guy dealing with me made other calls to other clients while I sat in the lobby. The man contacting the bank called his name 3 times then had to get up and get him and remind him I believe Aaron was his name I was still there. Only to be told Id need 5 THOUSAND dollars a week after being told 500 at a place advertising sales for no down payments. I left in tears

awesome service and awesome people! they always take care of me when I come in, and I couldn't ask…read morefor more!

They don't stand behind their work! I've gone there several times to get work done on my Nissan…read more They put a new door handle on it and charge me over $600. It totally broke again and they would not fix it or replace it made it look like it was my fault they were gonna charge me another 675 to put another one on, when they didn't do it the first time very bad business people will never go back there again