I called a salesman before driving an hour to test drive a Chevy Bolt EV that I was told was still…read moreavailable. When I get to the lot, then the salesman tells me it isn't available and has already shipped to California. REALLY?? I remained calm and nice, but what a total waste of my time! I'll never return, because that trick is a disgrace.

I've been a mechanic most of my life and have a shop for my trucking company, I took 3 of my…read morecompany vehicles in for service and on all three I had to wait 2 to a full week to get my trucks back, my main maintenance truck was the last truck, went in for a service and a o2 sensor, was running fine but just had the engine light on, I get a call saying it was going to cost me over 7 thousand dollars to replace the turbo, said they would have to take the cab off to change it, there was nothing wrong with my turbo it was working fine so I said just do the service, and change the sensor, 5 days later I finally get my ride back, brought it into my shop, nothing wrong with my turbo. Well never go back. Will take my 10 company trucks to someone else

I highly recommend working with Greg Brown at Swope Toyota in Elizabethtown, KY if you're in the…read moremarket for a Toyota. I live in Oregon and was unable to find a limited edition vehicle in my home state (2016 Toyota 4Runner TRD Pro). An Internet search located one for sale at Swope. I couldn't get to Kentucky right away, so Greg held the vehicle until I could make the trip the following week. When I did arrive, the process could not have been easier--I got to the dealership at 9am, traded in my old vehicle, and was on the road an hour later. My only regret is that, because I live in Oregon, I'm unable to return to Swope for service. Tim L. Ashland, Oregon

Excellent service and very knowledgeable! Chris was very friendly and answered all of the…read morequestions. My husband asked for a quote for new tires and it took no time to get the information. We were very happy with our visit! Highly recommend this place!

We've purchased 3 automobiles in the past month from Swope Ford. I have never had the pristine…read morecustomer service that Frank Hibbs provided me from any other dealer EVER! My son and his wife had been looking on line for a good deal on a Ford focus without luck, until they met Frank. He showed them three or four within their price range so my son called me in. Frank took the time to explain in great detail all the features and accessories of all the cars my son and his wife were looking at, which made us all feel quite pleased. My son ended up spending just a little more than they planned since Frank again explained in great detail finance options available to them. And we all were very secure in the decisions they made. After their experience my daughter was in need of a car and had never dreamed she could afford anything, but again with Frank Hibb's knowledge, she got the prefect fit in a brand new Ford Focus with all the options she wanted. Frank went above and beyond, since their dealership did not stock a car with everything she wanted, to search nationwide and arranged to have it transferred in. And again another very satisfied customer. And finally, I needed a good, affordable used car to purchase for our college student. Frank worked diligently to find us three or four models to choose from. We spoke with Frank and arranged to come in on a Saturday to test drive them. He had them all set up and ready to go. Unfortunately neither of those panned out, however Frank persisted to look and found one more that was just traded in the day before that had not been completely ready for sale, but took us over to see it. He arranged them to stop detailing it enough for us to test drive. Well, needless to say, that's the one we ended up getting! Again, we like to thank Frank (specially) and the team at Swope dealerships for making our experience a very unexpectedly GREAT ONE! I recommend Swope to fulfill your family's needs with a great selection and customer service second to no one! Sincerely, Douglas Gallahan p.s. we WILL be back!

don't waste your time or your money they will screw you over every opportunity they have, they will…read morebreak things and charge you for them they will remove stuff from your truck that was never supposed to be touched and of course charge you 4 times the normal rate. I work at Ford and because of these people I will never buy a ford again!

This was a first for me - twice in my life has it taken me less than a week to buy a vehicle…read more It took me two days with JOHN at Swope Chrysler. Super fast, from my perspective. Not pushy, no annoying calls, very polite and walked the deal at my pace. Left with a smile and a new Jeep. Thanks!

if I could put a minus 10,000 it would not cover my horrid experience with this place! they have…read morehad my truck for 3.5 weeks! just started working on it last week, had no information to give on the problem with my DEF system. I had to tell Them that due to a recall my repairs would to be paid by Dodge, they continued to argue with me about it. Everyone in this service department is incompetent and quite frankly appear to be on the lower end of the intelligence scale. I did all the research and told them what the problem was! Never, Ever take your vehicle to this place! I had to threaten to get an attorney to get things accomplished

Mike Elkins at Don Franklin Lincoln in Elizabethtown was great!! He was very helpful and the whole…read moreteam was pleasant to work with. Mike went above and beyond to make sure I was comfortable not only with the vehicle (which I love) but also with the price and financing. Thank you Mike and Don Franklin!

Great service department always in and out they work on your vehicle as soon as you arrive.read more

I was greeted by a very polite Lacey Gray in the service center. Although I was upset about my…read morehorn not working, and the car being new. I had scheduled my regular oil change and let her know that I needed another appointment to fix the horn. Lacey was able to not only get my oil changed but also to fix the horn. Since I travel throughout the state, having a functioning horn is essential for me. While my car was being serviced, Lacey kept me updated on its progress. I even had an appointment down the street, and she kindly offered to take me there and pick me up afterward. When I returned, my car was ready, and I was able to leave without any delays. Lacey is a very caring person, and I will specifically ask for her when I return. Thank you for your excellent service and kindness, Lacey!

My starter died. I had the car towed to Hyundai Swope the night before my scheduled 8am…read moreappointment. I was prepared to call Hyundai Swope at 745 to let them know my car was already on the property but they called me at 0740 and let me know they had the car in the shop and would call me back with their diagnosis. They called me back to let me know I needed a starter and they could have the part in 4-5 days. When I explained to Lacey that I actually live in Kansas and I have to leave to go back home in 4-5 days she didn't hesitate to find another source for the part. She found another source for the part. It was delivered around noon and they had my car back to me by 3pm. Exceptional service and the parts, labor and towing were all covered under Hyundai's warranty. Thanks for getting me back on the road. I am visiting for my son's birthday and didn't want to miss out on seeing him. I can't say thank you enough!

If you're looking to purchase a new car please go to the Kia dealership on Lagrange rd in…read moreLouisville KY. As soon as you step n the door somebody is going say hello and welcome. I had the most amazing experience at this dealership. I told them what I was looking for and they delivered excellent service. I won't to thank Rob Mac the store manager and Mia the sales lady for the best experience I've ever had purchasing a car. I felt like I was a part of their family. Ms. Mia is going places. She was very knowledgeable and if she didn't know the answer she went and got answer with in minutes. Thank you so much for working on my behalf Angela R

Made appointment to view/drive a preowned 2025 Kia. Salesman confirmed and sent text 1 hour before…read moreappointment Arrive 15 minutes early to be told the vehicle is being serviced.Ask manager for assistance and he askes me for the stock number. I don't have it, your salesman does. Well if you're not willing to help me, and that's your attitude we don't want to sell you anything. Great job Kia, keeping selling cars to the poors.

How about the fact they are located in Radcliff KY not LA or NYC where the prices are outrageous!!…read moreCome on over $200 an hour for labor and the parts you have to wait and wait all day just to get them! Come Montgomery Family are you this greedy to take from working people ?! I left never making an appointment and went somewhere else where money is valued!

I spoke to a Travis there last week he told me after running my credit FOUR separate times that if…read moreI came up with 5 HUNDRED dollars he could get me into something that day. I go back in today with double or triple that and after 45 minutes "waiting on the bank" and being ignored most of that time while the guy dealing with me made other calls to other clients while I sat in the lobby. The man contacting the bank called his name 3 times then had to get up and get him and remind him I believe Aaron was his name I was still there. Only to be told Id need 5 THOUSAND dollars a week after being told 500 at a place advertising sales for no down payments. I left in tears

They don't stand behind their work! I've gone there several times to get work done on my Nissan…read more They put a new door handle on it and charge me over $600. It totally broke again and they would not fix it or replace it made it look like it was my fault they were gonna charge me another 675 to put another one on, when they didn't do it the first time very bad business people will never go back there again

I bought a truck from them and they basically sold me a lemon and refused to pay for any labor or…read moreparts to fix it