Excellent materials and great service. I save every day from the sunlight. We are very pleased.read more

# Extremely Disappointing Experience with Infinium Solar -- Poor Communication and Project…read moreManagement I am a property manager, and I chose Infinium Solar for a newly built ADU solar project. Unfortunately, my experience with them was extremely disappointing. If you value your time and want to avoid unnecessary stress managing your own solar project, I would not recommend using Infinium Solar. ## Initial Experience The sales process was positive. Marcia from sales was responsive, provided different options quickly, and was easy to work with. We chose Infinium Solar because of their good reviews, our positive experience with Marcia, and pricing that was approximately 5% lower than other companies we contacted. Unfortunately, after the project was handed over to project manager Dai Danh, the experience changed significantly. ## Communication Communication became one of the biggest issues. After the initial site visit, there were revisions to the plan, but we had to repeatedly follow up to receive updated plans and pricing. For example, Infinium Solar recommended that our roofer waterproof the mounting anchors to preserve the roof warranty. We needed anchor specifications and quantities to obtain a quote from our roofer, but despite multiple people being copied on the emails, we waited several days for this information. Throughout the project, we constantly had to ask for timelines, status updates, and next steps. Instead of proactive communication, we had to chase Infinium Solar for answers. ## Project Management Issues As a property manager, I understand construction projects are complicated and issues happen. However, the purpose of hiring a professional contractor is to manage those issues. Unfortunately, I felt that I ended up managing the project for Infinium Solar. The clearest example was the roof mounting anchors. Based on Infinium Solar's specifications, my roofer ordered the required anchors. However, Infinium Solar also ordered and installed anchors themselves -- and the anchors they installed were the wrong ones. They eventually asked my roofer to bring the correct anchors for reinstallation. The frustrating part was that my roofer and I had the correct anchors based on Infinium Solar's own specifications, while Infinium Solar did not. The anchor count also changed multiple times (34 50 56), causing additional cost and delays. There was supposed to be a $100/mount deduction because my roofer handled the mounting and waterproofing, but I had to repeatedly follow up before receiving updated pricing. The battery installation was another major issue. The battery location recommended by Infinium Solar was approved by the city but rejected by the fire department during inspection. This required relocating the battery and caused weeks of delay. The relocation also damaged the wall. Infinium Solar initially did not clearly take responsibility for the repair until I informed them my GC would complete the repair and bill them directly. At that point, I had already lost confidence in their work and used my own GC to ensure the repair quality. The timeline was also disappointing. Before signing, we were told there would not be delays after permit approval. However, there was a five-week gap between permit approval and panel installation, even though the installation itself only took one day. ## Billing and Quality Issues The project pricing changed multiple times. While some changes were expected, the anchor-related pricing was poorly managed. Infinium Solar provided incorrect deductions based on outdated anchor quantities, and I had to provide their own previous emails to show the correct count. I also discovered multiple versions of the CAD drawings, and the latest CAD did not reflect the correct anchor quantity. Even after discussing the correct amount with project management, the billing department still sent an incorrect invoice. The installation team also damaged our roof during installation, requiring my roofer to repair the roof membrane afterward. Infinium Solar did pay for the repair, but this should not have happened. ## Lack of Ownership The biggest issue throughout this project was the lack of ownership. After signing the contract, it felt like the level of attention and care significantly decreased. There were repeated examples of internal miscommunication: * Incorrect anchor information * Wrong anchors installed * Incorrect billing * Conflicting instructions from different teams I frequently had to identify problems, coordinate between parties, provide documentation, and push for solutions. A professional contractor should manage the project -- the customer should not have to manage the contractor

Exceptional, Best-in-Class Experience with Cinnamon Energy Systems:…read more I chose Cinnamon Energy Systems (CES) based on their weekly podcast The Energy Show, their excellent reputation, and my positive history with Barry Cinnamon 20 years ago when Akeena Solar installed my original system. Now transitioning from NEM 1.0 to NEM 3.0, it was time for a completely new solar and storage setup. CES has been an absolute pleasure to work with from the initial pre-proposal all the way to securing PG&E Permission to Operate (PTO). My journey began in September 2025 when I contacted CES and was connected with Michael Croft. Michael truly listened to my needs, assessed my current system and usage, and provided a tailored proposal. Because I was waiting on some unreleased products, I delayed pulling the trigger and intentionally bypassed the 30% federal credit for personal reasons. Throughout months of follow-up meetings, Michael checked in consistently with zero pressure. When I was ready to move forward, he conducted a detailed site visit and delivered the final proposal. Once contracted, the operational execution was flawless. Paula Hernandez coordinated the project, sending Jonathan Munoz for the preliminary design and site verification (PowerWalls, main breaker, roof layout). Jonathan was personable and explained the engineering details thoroughly. CES then coordinated seamlessly with my roofer, sending a team to cleanly remove my old solar equipment. Paula kept me informed every step of the way; the team was always on time, professional, and a pleasure to talk to. Their dedication to customer service is unmatched. When a PG&E installed the Tesla meter collar, there was no power after install, Paula was actually on a trip to Europe. Despite being abroad, she immediately answered my text, rescheduled the PG&E install, and sent Jonathan back out to perform detailed troubleshooting on the equipment to ensure a seamless setup. Later, Lucas came out to install the ground rod and went above and beyond by proactively updating the firmware on one of my Tesla PowerWalls so it would slave correctly after commissioning. The city inspection process really highlighted CES's professionalism. Our local inspector, Leonard, is notoriously thorough, tough, and fair. Even in the rain, the CES crew was fully prepared. They proactively removed one of the installed PowerWalls just so Leonard could verify the mounting screws were perfectly secured into the studs. It paid off--Leonard meticulously reviewed the roof and drawings Powerwall outputs, ultimately passing the system and noting that the crew did an excellent job. The final hurdle was PTO, which PG&E approved in an incredibly fast four working days. However, turning on the export feature in the Tesla App hit a snag. After hitting voicemail on the phone tree and getting standard "it takes three days to appear" advice from front office staff, I happened to run into Jonathan Munoz in the back office. Jonathan and Paula refused to accept the "wait three days" approach. They immediately accessed my account, updated the backend settings on their end, and had me open my Tesla app--the export feature appeared instantly. From day one, Paula, Jonathan, Michael, and Lucas went out of their way to deliver a best-in-class experience. If you want a solar contractor with deep technical expertise, unmatched integrity, and true dedication to customer satisfaction, I highly recommend Cinnamon Energy Systems.

Michael Croft at Cinnamon was very helpful in explaining the benefits of the system…read moresolar/battery/EV charging system that now powers my home and vehicles. The install was done on time and without issues and everything is up and running on the timetable I requested.

My AC/heater unit in by condo was leaking water. Gary, tech…read morefrom Freon patiently explained what was happening both to me and my downstairs neighbor. This wasn't an emergency that required extensive repair but a merely a nuisance that could be managed. He was professional and above all honest. Great job.

I had a small mech room but they made everything fit really well, the workmanship was great and…read morethey took a lot of pride in their work. Really apricate how well it came out.

Had Joshua trouble shoot an outlet problem. He communicated the cost of the job and also step by…read morestep his work effort. A joy to have him and will use them again for all similar projects.

Can't say enough great things about this team! We were referred to them by a friend whose Contact…read morefor them in her phone says "My Awesome Electricians" - very true! The entire team, from the office to the junior techs are easy to work with. Unlike many contractors, they communicate clearly and often, about schedule, price, work to be done. And best of all they do EXCELLENT work! They replaced our Zinsco panel which was preventing us from getting homeowners insurance. Everything went smoothly: scheduling, work, inspection and they even have a stucco guy who works with them to do stucco repair when it's all done (he was good too!). Not sure about what happened with the 1-star reviews they received because this local family owned business is well run, honest and very talented. They are very skilled and no, not cheap, but they charge a fair price--we got several quotes and they were all similar. Want it done right the first time? These are the guys to hire. Thank you Jason, Josh, Elijah, Brian and Josephine - you're now in our contact list as My Awesome Electrician too!

Edwin is the go-to guy. Everything from communication, promptness and professionalism. He installed…read morea whole-house surge protector for me and I just couldn't be happier. I will most certainly use his services again in the future. Thanks again, Edwin!

One of our main panel switches went out with spark and kept tripping, so we lost power for some…read morepart of our house. Yesterday, one electrician from a different company came in, investigated about an hour, concluded it'll take a full day job to locate the shortage, and quoted $1,800. Then, I contacted GES, and Hormoz came to our house at 7:45am as the first appointment in the morning. He fixed the issue in a similar amount of time that the other electrician needed just for triaging, and charged me only one third of their quote. Hormoz is very knowledgeable, trustworthy, and kind to explain the details. I definitely recommend GES and Hormoz for anyone needing electrician help.

Brian, the owner was very accommodating, knowledgeable and professional!…read more Carlos and Leo likewise were friendly and knew what they were doing. They communicated with Brian on what was wrong and offered options to be done for our safety, the customers. Thumbs up! More power to your company!

Brian and Leo at the san jose location were awesome to work with. They came out the same day and…read moretook care of my issue. Great Customer service!

They did a great job. They were very professional and knowledgeable. I recommend them.read more

Dan and Oscar did a great job installing a Tesla Universal Wall Connector with Dynamic Power…read moreManagement with permit included for a good price! What I love about the system is that it can provide the fastest 48A charging (on a 60A breaker) with only a 100A sub-panel. The Tesla Neurio meter monitors the panel's total load and the Tesla Wall Connector will automatically adjust charging speed to keep the panel from overloading. The installed system passed City of Santa Clara inspection and we successfully got the permit.

We hired EVS to replace our walk in cooler motor and compressor coil. They offered us a very…read morereasonable and fair price with total transparency. They provided us with model numbers and official specs of the unit that would be installed. They were accommodating of our tight schedule and made sure to communicate every step of the way. Earlier in the process we reached out to another hvac company who quoted us almost triple the cost and would not share any invoices or products being used. When I asked them for a detailed invoice they laughed in my face and told me if I really care that they would count every nail. I knew then that they were not the company for me and I feel blessed that I was able to find EVS. If you're planning a fridge or air or heat related project and need a solid team that will give you no BS this is the company for you!

From start to finish, Euler at EVS Mechanical delivered exactly what he promised. He came to…read moreevaluate the same day I called. After coming out and doing a thorough analysis of the job, he scheduled it for the next morning, showed up on time with his crew, and completed the work in a few hours. The crew was tidy and friendly. The job involved moving a mini split unit to a new location on the wall to make room to install a Tonal. The job went exactly as described. No hiccups. A lucky bonus is after they drained and refilled the condenser my AC units are getting much cooler. From the first call to the finished job, the whole process was faster than expected. He even recommended a handyman to do some other random jobs I need around the house. This was the fastest and smoothest home improvement project I've done. It was about 16 hours from my phone call to completion. I cannot recommend them enough.