My sister was trying to choose between the Honda CRV and the Toyota RAV4. We went to Carbone to…read moretest drive the Honda CRV and then we came over to Toyota to test drive the RAV4. She ended up liking the Toyota more for several reasons including: -Better price -More spacious -Overall comfort and design of the interior and exterior -The exceptional service we received at Toyota. -They offer military and college graduate discounts including a $750 rebate when you finance or lease certain models. Toyotas are such reliable cars and she's really happy with her purchase. She hasn't had any problems whatsoever with the car. Everyone is super nice, professional, and knowledgeable at this dealership. They're always doing whatever they can to get you the best deal possible. We dealt with Brandon, he was awesome from beginning to end. He was really knowledgeable and answered all of our questions. The best trait a car salesman can have is honesty... and he kept it real from the start. He's super trustworthy and won't try to screw you over like the people do at Carbone. He was also really patient with us which is super important when you're making such a big purchase. I highly recommend buying a car from here! Go to Brandon, you will not be disappointed!! Tell him I sent ya! =) I posted his business card for all of you.

Brought a 2010 Prius with 100K miles on it for an oil change, check up due to heavier summer…read moredriving and a minor transmission thump. Left it for the day. No call by 3:30, called. Advisor busy, will call back. 4:15. Called. Advisor busy, will call back. Declined and told them we'd be there in 30 minutes to pick up car, have it ready. On site, learned our adviser left at Noon! Huh? Why lie? Important: All the check boxes in the mechanic's report, including brakes, were in the green. Charged $70 for transmission diagnosis. There was none. No test drive. Same mileage in and out. Tech just shrugged and said, "I dunno. I dunno." Had no results from a "computer check" to show. This ASE and Toyota Certified tech with Prius experience had no idea what it could be and offered no suggestions. Refused to pay the diagnosis fee. That's when Andy, the silly clown of a service manager, entered the picture with a sour and could-give-a-crap attitude. Battled it out and didn't pay the fee as there was no diagnosis, no road test, no idea. Took the vehicle to Oriskany Garage who specialize in Prius. The owner spoke to us at length and said a transmission fluid change was probably the issue (the "forever" transmission fluid in a Prius is fantasy). He also advised other 100K service - injector clean, etc. When the vehicle was brought in for fluid and injector cleaning, OG sent a comprehensive report of ten issues via internet. It showed (with pictures) the rear brake rotors were dangerously low, like down to the composite material. This was obvious without taking the wheel off, yet Steet reported them as perfectly fine. The vehicle was this close to losing rear braking. Also dangerous, the muffler bracket was broken. This could lead to the muffler falling out of the vehicle. OG got the brake job - new rotors and pads. The transmission fluid change got rid of the thump. The car runs like a top. Fixed the muffler hanger ourselves. I place Steet's service department lack of professionalism and satisfactory customer service squarely on the owners. Yelp is full of bad reviews, and we're certain Steet and Ponte's ears are filled with complaints about the shoddy service at their dealership yet they allow the service manager malcontent to continue managing a place rife with lazy and uncaring techs. The owners are losing money hand over fist. We gladly paid OG $1100. That slipped from Steet's pockets. That's on them, and we could care less. We simply want good service, and are willing to pay for it. Steet will never touch the Prius ever again. We will also never purchase a new or used vehicle from them. We recommend not taking your vehicle to Steet Toyota for any service. Note that every time the Prius was brought into Steet there was an issue. A highlight, or rather lowlight, was ordering a rotation. It wasn't done. On pickup, the adviser said we didn't need it. It did. We keep scrupulous service records. Advisers fulfill customer orders. They are not chartered to make judgement calls on service that is counter to customer requests. Ironically, we take our F250 to Steet Ford. They perform spectacular service. What's the difference? The atmosphere is far more conducive to quick and caring customer service. That goes to the service manager. Steet, Ponte, fire the Steet Toyota service manager. They're clueless and hemorrhaging money from your dealership. And advising a car that's dangerous to drive is operating properly. That puts our lives and the lives of others at risk.

Went and had my wife's SUV and my pickup detailed.. they did an awesome job ! Looks great... I…read moreshould have taken pictures ... but I didn't

From the owner: Customer Service We don't want you as just a onetime sale…read morewith a bad experience, we want you as our customer for life. Our motto is We want a customer not just a sale. We also specialize in vehicle detailing. Our detail team has a total of over 20 years experience in the detailing business.

I was looking for a Honda CR-V Hybrid with low mileage, at an affordable price and found it at…read moreCARite of Yorkville! I live in Evans Mills, NY, which is over an hour away. I called to see if their Honda CR-V Hybrid was still available and it was. They, Stephen, worked with me, since they were not just around the corner from me. So, I could come down to view, test drive, and decide if I like the car. CARite is a really good dealership to deal with and I will look to them first when my Honda CR-V Hybrid gets too old to drive! Thanks, CARite, Stephen, I'm really enjoying my Honda CR-V Hybrid, with getting over 38 MPG!!!

I highly recommend Mark Eddy at the Utica location! He is the sales manager and made the experience…read morea great one. He made me feel very comfortable during the whole process.

Second purchase from Mastrovito in about a year, fantastic experience both times…read more The dealership is busy - unlike any other I've been to - there's people buzzing about everywhere and they're all on a mission. I highly recommend making an appointment -it will make things go much smoother and more efficient. The sales people are all friendly, well schooled and what's really impressive is how they help each other out to keep things going. One last and very important distinction that this dealership has versus the competition is the owner's commitment to giving back to the community. They're constantly supporting local causes and the whole dealership takes part. Give them a shot - see the difference.

I took my car into Mastrovito's for a recall a couple of weeks ago. They called me and told me that…read moremy car was unsafe to drive due to my rear brakes and rotors being completely shot. They wanted to charge me $1000 to fix them. When I told them that was too much money for rear brakes, they called me back and dropped the the price to $763. Still too much so I told them no and I would have my Uncle look at them. My car is currently in Poland at a family business and they just called to tell my rear brakes and rotors are completely fine nothing wrong with them!! I am beyond disappointed in Mastrovito! They were looking to make money off me. I can't imagine what they do to older customers and women. How many times have they tried to rip someone off. They are wonderful by giving back to the community, just don't trust them when you take your car in for a recall. Btw the cost to replace both would have been $300 if needed. Big difference!!! They should be ashamed of themselves!

We contacted Leadcar to get service records on a car that we purchased from a family member. They…read moretold us they would not speak with us about the service history without in person proof of ownership of the vehicle. Fair enough. We live out of town, so made arrangements to come in on a weekday with photo ID to get the records. We were then told that the car registration matching the photo id wasn't enough proof of ownership, we needed to bring the actual TITLE in with us. Car dealers have direct access to DMV records. They could have looked up the registration by entering the license plate number (though we had the paper with us) and would have seen the same names. All we wanted to know was if the timing belt had been changed, HIPPA laws are not applicable to cars. We had proof of ownership, (the same proof of ownership required by law enforcement to release a car to someone.) We can not check with the previous owner, as my father passed away last year and we have been unsuccessful in locating his records. We were not looking for anything "above and beyond" just a simple yes or no answer, so we didn't needlessly repeat an expensive service.

Do not buy a car here - they sell lemons and then don't help you with them. Don't take your car for…read morerepairs here, for anything difficult they just call up Honda, order parts, and wait, and wait, and wait. They will keep your car for 6+ weeks, and tell you the loaner car can't go out of state. All in all just pick a different dealership. Or, given the problems with Honda and this fucking lemon of a brand new Pilot, just pick a different company.

Just when I thought they were back in my good graces... Car back in the shop for the AC that was…read morefirst repaired at Bul's Auto the first time, yeah, they suck and will rape you out of your money! Anyway, the warranty I PAY FOR through LITHIA says you can't get it repaired anywhere else. Ok! Bring it back to BMW of Utica and low and behold this is how my car comes out of the dealership and they have the fucking audacity to tell me that's how it went in there!!! NO IT DIDN'T!!! In the shop again 3 weeks waiting on the part, I get that, totally. My car being damaged...FUCKING NO!!! Called the GM, no call back...GO FIGURE! I will be contacting the BBB as well! Own up to your mistake and FIX my fucking car!!!

I meet two very nice gentleman, that helped me with the deal of a lifetime. Florin (GM) and Tyrell…read more( sales associate), was knowledgeable and friendly. I leased my vehicle and received a fantastic deal. They worked hard to get me any and every little discount and made sure i stayed in my budget. If your in the market to buy or lease stop at BMW OF UTICA first. You won't regret it.

Heard the ad on the radio about 11:45 AM and stopped in about 1/2 hour later on a whim. I was…read moreskeptical, as I had been there about 3 years earlier and was totally disappointed with the sales staff. Then stopped in about 2 years ago and had the same problems with the sales staff. Both time trying to push me well above the price range I had told them. But, I have had 2 friends get vehicles since that time, so decided to try a 3rd time. Dylan, the Sales Agent who approached me, was polite and I was up front and honest about the past. We sat and talked, he reminded of the sale and that it could not be extended - no problem with that. Inquired about my price range and even what color I was interested in. He then asked if he could show me a few vehicles and let him show me that he was not going to repeat the past. He proceeded to show me 6 different vehicles, all within my price range, and even explained all the little differences between each. Yes, it was his job. We decided to concentrate on Outlander Sport, well within my price range. After a nice test drive, we discussed more about price. He not only kept me within my price range but actually got me below my range. So far, the experience was extremely pleasant and easy. Dylan was professional, not pushy, not full of pressure and more then willing to listen to me and my techno-phobia. 4 hours later, I left him with my badly broken Escape and was driving off the lot in a 2019 Outlander Sport. If the maintenance department can live up to this level of service, I will have no problem recommended both to anyone. For now, I reserve my recommendation to Dylan.

Purchased a truck there in June with a warranty. Upon the drive home, it immediately started with…read moremechanical issues. Returned the truck to them. Over a month later it was returned to me and they gave me another 30 day warranty. Less than 2 days later, mechanical issues started again. They told me that they had no staff to fix it and no loaner vehicle. Brought it back the following week and they've had it for almost 2 weeks now. They just called me and suggested that the costs outweigh what they're willing to pay for and they expect me to cover some of the costs. OUTRAGEOUS!!!! I have spent more time chasing these people around for answers, lost money and time that I'll never get back, and made two car payments on a truck I haven't even had in my possession. Calls go unanswered l, promises unkept and a HUGE disappointment. Now I am having to go after them. More time and money. Buyer BEWARE!!!!!!!!!​​

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!