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M & M Foods

5.0 (1 review)

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3 years ago

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The Import Store

The Import Store

4.3
(11 reviews)
0.0 mi
$$

Have patronized this business for years and never been disappointed. Highly recommend! Fantastic…read morecheese selection and hard-to-find grocery items. Wonderful olive oil selection! The store can be very crowded, but it's worth it.

Occasion: Visiting my daughter and can't resist a European style market…read more I really wanted to like this store. It was full of interesting products that looked very diverse and decently priced. So why only one star? I am a disabled person who has a service dog to help me. As soon as we walked in the door, the woman who owns the shop fought her way through the crowd to get to me and demanded to see my dog's registration papers to prove she was a service dog. Oh, boy... I politely explained to her that registration is not a thing for service dogs and shared with her the 2 legal questions that businesses are authorized to ask dog handlers, and volunteered my responses. She insisted that she knows better and that there is a registry for service dogs and she will need to see Piper's registration to allow us to remain in her store. She even went so far as to tell me she'll call the police and have them tell me there is a registry for service dogs. I let her know that's not necessary I'll find and correct the police if they're incorrectly stating ADA requirements. (this happens more often than you might imagine.) I confirmed with her the location of the police in WSM and went to find one. I did get her to accept my ADA card though, so that's progress. After the lady harassed me about Piper, I didn't have much of an appetite for her wares. We left feeling trampled on and violated. Note: I did seek out the officer. Not only did the officer understand ADA requirements, he offered to go with me to correct the woman. I told him that I would never patronize her store now so I'm not interested in accompanying him, but I appreciate his effort to prevent her from discriminating against the next dog handler that enters the premises. He chased me down in a crowded market later to tell me that he'd had a conversation with the woman and she now understands ADA law. Would I recommend? not if you're disabled Would I return? not on your life Service Dog Grade: F. Denied access and required police correction. I have never filed a complaint re: ADA before today:(

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The Import Store
The Import Store
The Import Store

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M & M Foods - cheese - Updated July 2026

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