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    M & R Industries

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    Services - M & R Industries

    Environmental abatement

    Environmental testing

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    6 years ago

    Helpful 1
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    BBH Remediation

    BBH Remediation

    3.0
    (4 reviews)

    Do not use this company…read more Inaccurate billing (overcharged labor), damage to showerhead, plaster on light fixture/walls, late twice, cancelled twice, lack of accountability, and poor customer service. 50% deposit was due prior to project start via emailed invoice. On 3 appointments, BBH Remediation was over 45 minutes late for 2 of the appointments, and canceled 2 other times. Estimate contract said it would take 3 days (June 17 - June 19). Due to cancelations, project took 7 total days (June 18 - June 24) leaving us without a household shower and bathroom for more than double what was written in the contract (this time frame was not updated or communicated to us). BBH refused to take accountability for the responsibility of the extended time frame (when no other findings or project discoveries caused any delay). BBH claimed they verbally discussed the project time frame, even though the contract said 3 days. They rarely communicated when being late/what they were currently working on, anything that we would need to know (spackle is messy - don't worry about it for now and we will clean it later) so I ended up cleaning it up. Workers tracked dirt and dust in and out of the house without taking shoes off, covering them, or cleaning it when they left each time, so I cleaned it after each visit. They broke our showerhead and refused to assist in fixing it saying they're not liable, and offered no alternative to try to make it right, and no remorse. 2 workers spent a total of maximum 4 hours each (more like 3.5) between the 3 visits, totaling 8 working hours, max. Original invoice was for 13 hours of labor. They refused to make any correction to the final balance due to account for the actual hours worked. When attempting to discuss the extended time frame via text and our frustration with it, Chris (the assumed owner) didn't respond. On a later phone call with Chris, he told my husband that "your wife sent a nasty text" when I addressed their late arrivals and cancellations. Upon project completion, we asked for an invoice to pay from, and Chris said it must be paid by credit card right then and there. I asked if we can get an invoice to look at first then pay after (like the 50% deposit) and he originally said no, and that if I don't pay today then he would have his lawyer contact me. After I said I would pay, he said yes I can send an invoice but it would be an extra $50. In the end, after asking if the final balance due could be reduced due to extended time frame, true up of working hours, and broken showerhead, Chris reluctantly offered $200 off the total remaining invoice, but that, in our opinion, is still severely overcharging for actual work performed. BBH never took accountability or apologized for anything, and the work itself was sloppy.

    I don't know where to start but if I need to say one thing it would be they're honest. Chris is not…read morethere to rip you off at the hard time that you're having. They're super nice and fast. We didn't see the end result yet but the way they work and communicate is fabulous. I must tell you we're not the easiest family to work for but they do a really good job for at least half of the price that others quoted, and they deal with our minor change requests. Chris and his crew will have my recommendation whenever I hear someone needs mold remediation. I don't think we could find a better contractor than them.

    Bookman & Son Fine Jewelry

    Bookman & Son Fine Jewelry

    3.8
    (10 reviews)
    $$$$

    All the shining reviews you read are for good reason. Josh and the entire team at Bookman are a…read morepleasure to work with, knowledgable, and customer-focused. After hearing some ads on the radio and reading all these fine reviews, I met Josh on my first trip in with a 'why should I buy from you instead of buying a diamond online' and couldn't have been more pleased with his response. He was extremely helpful, and cognizant of the shifting 'leverage' of the marketplace with online retailers' prevalence, and wanted to work to earn the business. In short order, we were able to identify a band & setting for an engagement ring, and Josh worked to source diamonds from several different places at different sizes & characteristics within my price range to make the right choice - sized and set on a pretty tight timeline. My now-fiancee loves it, and we receive compliments on the ring weekly. You might wind up paying a negligible amount more to have the in-person experience to see and compare a few different options vs. buying online, but I couldn't recommend more strongly the level of customer service excellence that comes with that premium.

    I called about selling some gold the lady I talked to told me yes to go ahead and bring it in. So I…read moredrove an hour to bring it in then had to stand around and wait to see Nikki. Just to be told they won't buy my gold because they have no way to test it. Not very happy at all I mean what jewlery store who buys gold can't test it. Scale 1-10 I give it a 0 all the way across the board

    M & R Industries - environmentaltesting - Updated July 2026

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