I had a GREAT 90 minute massage from Ella! She used exactly the amount of pressure I like, started…read moreright on time and utilized the full 90 minutes. There was no chit chat (which I like!). Very clean salon, front reception gal was very friendly. The complimentary light snacks and different types of bottled waters were a nice touch as I was checking out. I've been a 7 year customer at another salon and will be making the switch to 521 Spa and Massage.

Coco provided an amazing deep tissue massage! My muscles were so tense before arriving and after I…read moreleft I immediately felt relief. I appreciated the hot stones and will definitely be back!

I scheduled a 120 minutes custom massage. As I entered the room, I smelled burnt…read morerubber/electric/bread. I asked if there was a restaurant nearby where the smell could be coming in. I was told there was a domino's pizza next door. I changed and laid on the bed. The smell intensified. After a few minutes, the masseuse stopped to remove the crock pot that warms up the stones. The smell was the crock pot burning. The masseuse then asked if I wanted an essential oil to diffuse the smell. The masseuse opened the essential oil. I should have asked for a different room as I am sensitive to smells, but I didn't. The smell was alarming and concerning. The massage itself was nice. The masseuse was a very nice woman. Since I booked custom massage through ClassPass, I wasn't asked what customization I wanted.

Let's set the scene: You wake up the morning of a work and travel day with a horrendous crick in…read moreyour neck. You go to work for the morning, drive an hour to the airport, and then sit in the most perfect posture possible to not cause further pain for, not one, but two delayed flights. When I tell you that Dylan and Balance Massage saved my entire trip, I mean it wholeheartedly. My sister was so glad to see Dylan had availability to save my shoulder and neck, because she is fully aware of how I get when I have muscle pains. I booked a 90 minute hot stone massage, and Dylan put in WORK for all 90 minutes. As an avid massage enjoyer (I have held memberships with different massage therapy companies for the past 5 years), I truly believe this was the best massage I've ever had. I mentioned to Dylan that I get massages every month and that I would definitely need the deepest tissue massage possible - he delivered from the first minute to the last. Especially with 90 minute massages, therapists need to take a break from the deep tissue and work on hands and feet and other more gentle spots. But Dylan understood that I needed my neck and shoulder to be normal again and mostly focused on my problem areas for the entire 90 minutes. I wish this was my primary massage spot, but I will absolutely be returning the next time I visit Fort Mill!

I booked here after verifying they accepted the gift card I had. I go to check out and she tells me…read morethey've been asking SpaWeek to take down their business and they can't accept the gift card. It is YOUR BUSINESS on the website and you should honor it from YOUR advertisement. The manager came out and didn't give a crap saying "I've been asking them to take it down" over and over again. So her lack of following up for HER company came at MY expense. I had read a lot of reviews of this place screwing people out of money before booking and should have listened. My facialist was fantastic and let me know she would be moving companies so I will be following her to her new place and never returning here. DO NOT BOOK HERE! There are too many other fantastic spas in the area that do right by their customers. This place does not.

I had my first prenatal massage here this morning at almost 24 weeks pregnant. Gina is their…read moreprenatal specialist and she is AMAZING. She took such good care of me and I was in heaven my entire 50 minute massage. The entire atmosphere from the minute I walked in until leaving was very peaceful and pleasant. I will definitely be back here to see Gina!

My back was hurting so I stopped in here for a massage. The place is new and the workers are super…read morefriendly. My masseuse focused on my upper back and I feel 10x better now. Will definitely come back again.

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

The massage was both physically and mentally therapeutic. The lady was confident yet humble. So…read morerelaxing I drifted off asleep and upon awaking nearly 40 minutes later I had the most amazing feeling. Was a great massage and I'll be back. 5 Stars

I used to frequent this place for massages. Within the last year, they raised their prices, and…read moreevery time I go in, after I get back to the room, they tell me they can only do 30 minutes instead of one hour. They aren't willing to give the rate for one hour and so therefore you pay $50 for 30 minutes when you can pay $70 for one hour. the massages have not been great and it seems like there are many people sitting around just hanging out. Not sure why they can't offer one hour massages with 3 to 4 people and they're sitting area hanging out.

Danny is not only a massage therapist but a physical therapist and really knows the body well. I…read morehad lymphatic drainage massage with him and he is wonderful! Highly recommend.

From the owner: I utilize many techniques, including but not limited to Instrument Assisted Soft Tissue…read moreMobilization (IASTM), NormaTec Compression Recovery Therapy, Targeted CryoPain therapy, Therapeutic Cupping, and Myoskeletal Alignment Technique. A certified CryoSkin Partner providing CryoFacials, CryoToning, and CryoSlimming treatments that help permanently eliminate fat, smooth cellulite, and remove the fine lines and wrinkles.

I've gotten weekly or bi-weekly massage for over a decade due to an auto-immune disorder that…read morebasically creates pain throughout my entire body. After moving to the area I tried Zoe Massage. My initial couple of massages with Amanda were pretty good. After that they became just ok and mundane and predictable. A really good therapist will change things up every time and make you feel like all your issues were addressed each visit. Unfortunately here not so much. I'm sure if you casually go once in a while this place would be ok.

This was my first visit with Zoe Massage. I booked a "first visit" appointment with Hope at the…read moreCarmel Commons location. My total was $95.00. The suite is on the second floor; they do have an elevator. Thoroughly enjoyed my massage with Hope. She may be small in stature, but her hands are mighty!!! Before starting, she asked my pressure preference and areas of concern to address. Pressure was spot on. Walked out a new woman. Highly recommend booking with Hope.

Worst ever service!…read more I called to make an appointment after I bought a coupon and the lady who answered asked me if I could come the same day, I mentioned the same day won't work, and if there is any other availability to which she replied in a very rude tone saying she's with a customer and asked me to call back. Question is why did she even care to answer the phone if she was with a customer? That should have been my first red flag, but because I already paid for it through a coupon I wanted to still go ahead and make a reservation. I called a couple days after and literally the same story again. The lady called me on both occasions about half an hour after we spoke, but I couldn't get to the call so we couldn't truly reserve a time. I was finally able to make a reservation on my third call. When I reach the location, I believe the same lady I spoke to on phone was at the reception and she asked me if I looked at the emails for the paperwork. I told her I never received any such email for the paperwork. All I received was an email to confirm the appointment which I did so she asked me to go to the website and finish filling up the forms. It took me about 10 minutes to get all of that done and then she directed me to a room for a service. Turns out she was the same lady to give me the facial. Mark my words when I say that it was one of the worst facial experience that I've ever had. The products were very high in fragrance, and that itself should prove that products were very subpar. She literally exited the room after she put mask on me, and that too it was a mud mask which made my skin extremely dry within a few minute. She didn't return to the room for about 10 minutes. for my massage it was Kandice who gave the massage. She was really good at the massage. However, my package had something which was more of a body polish and all Kandice do is put sugar scrub on my dry skin on the back and massaged it for like 30 seconds literally no more than that, it was quite evident that Kandice did not want to perform that part of the massage at all - her heart wasn't into it but sure enough she had to do what she was asked to. The rest of the massage after the so-called polish went really well so the only reason I give this place wants to her is because of that great massage that I had. On check out, the lady did not even make any efforts to rebook me. I clearly would not have, but then the fact that she didn't care shows why that large place was empty, and I was literally the only customer there. Save yourself money even if you find a coupon this place is not worth it!

I don't even know what to say. 4 attempts and this business doesn't answer the phone or return…read morecalls. I purchased a Groupon I'm not able to use with this place as they are not accessible to set up an appointment. I would avoid because if this is how they manage their business, I'm not confident the service will be anything worthwhile.

That was the worst salon experience of my life. First of all, they said they'd charge me extra just…read moreto shape the nails. This was nowhere indicated on their service price. When I asked the woman about it, she rolled her eyes at me. The man who did my nails was talking to his wife SO LOUD in Vietnamese the entire time. He would randomly stop working on my nails, turn to face her and talk. This happened over and over again. I was there for 1.5 hours, and I just got a single color acrylic set. On top of that he did such a terrible job, the nails are completely uneven I have such a bad headache from that interaction. It's so rude to talk loudly the entire time to someone else while the customer is trying to get a peaceful experience. I will NEVER go back here, I regret giving them my hard earned money.

Nails are confirmed to have a fungal infection! I am infuriated! I am on a very harsh oral…read moreantibiotic plus a topical antibiotic for the three nails that are now infected - due to this salon. I have NEVER had a fungal nail infection before and haven't had my nails done anywhere other than here. I also have to get my blood drawn due to the side effects of the antibiotics. This place is NOT clean and the nail techs use dirty equipment, dirty clippers, and used files. I forgot to mention I was cut and bleeding during the last SNS treatment and the tech didn't even toss the file afterward. Don't say you weren't warned.