I was a 10+ year patient. It's taken me time to post a review mostly because I didn't want it to be…read morea knee jerk reaction to the latest issue (of multiple) that have come up. - There has been a steady decline of customer assistance with both front office and dental assistants over the past 5 years. - My appointments are never on time. My hygienist "calls me in" after my appointment time, which then ensures a later end to my appointment. This is highly inconvenient for my work calendar. - I also don't appreciate being called after other patients who have checked in after I have. This too happened on the last 3 cleanings I scheduled. - Joy; office manager is quite unhelpful. I shared a financial hardship and attempted to explain my concern with the necessary procedure. She was implacable and resistant to offer solutions. After realizing there would be no movement or help from the office, I moved forward with the procedure and its original cost. I paid in full that day. Imagine my surprise when the office billed me an additional $78 post visit. That was the last straw. I had already paid over $1000; of which they had itemized for me and Joy said was non-negotiable. That should have been the final bill. I have already schedule a cleaning with another practitioner. It was time to move on. But the "nickle and dime" additional bill was my limit. I had to post a review. I was a long standing client. I actually *paid* my bills in full. If this is how they have treated me, I worry for other individuals in similar or more challenging life stages. I don't expect recompense. I just hope if you have read this fully, you are aware. There are *many* other general dental practices in the area. I suggest you look elsewhere for dental care.

I HATE THE DENTIST WITH A PASSION!!!! I generally don't have bad days, but going to the dentist is…read moregenerally what I consider a bad day, and I have good teeth..... I cringe so badly and press my hands so tightly that my palms came close to bleeding from nail marks at the end of the session. But thanks to Factoria Family Dentistry and Drs. Kang and Nishimura and their crew, I have felt a lot more comfortable going to the dentist. They have made my dreaded visits to the dentist a lot more manageable. Mel, the girl at the front desk is very sweet and never fails to call with a reminder. They work great with our insurance company and both Dr. Kang and Dr. Nishimura are fantastic. They are absolutely great in explaining everything to you in every detail. They also have great hygienists who are patient and always try to keep you calm and collected. Our entire family goes to this clinic and we would not go anywhere else. The office is nice, there is a huge window with trees from every room, so nice environment throughout the experience. They always give you great supplies after and they work great with the insurance companies. And they have headphones available upon request as well. If you are looking for a good dental clinic, you should give this one a try. They are also conveniently located in Bellevue with ample parking.

I've seen both Docs. They are great! This is a first class group. Highly recommend!…read more Dan

Sixth months of pain thanks to this office's negligence…read more Going to this dentist resulting in me probably needing a root canal. I came in to get some simple fillings done, and I'm now saddled with hundreds of dollars of bills, to pay for procedures that screwed up my teeth. The doctors left (with full knowledge) overhangs on both of my fillings. This means that whenever I flossed, the floss would catch on the fillings and pull on them. The dentist informed me that this was normal and I would just need to pull through my floss for the rest of my life. After a month of pain, I went back to ask why the fillings still hurt. They took x-rays, shaved one of them down a little bit, and told me the other was fine and I should go home. I developed hot and cold sensitivity. I finally visited another dentist with 30+ years experience. I've now learned that purposely leaving overhangs on fillings is absolutely not normal, and that what they've done is careless at best. I saw the x-rays myself this time, and you can clearly see the sharp, jagged overhang's that were left after the fillings were put in. I've also learned that One of the filling simply broke because of the way that they left the overhangs. Until I've had over $700 in dentistry bills, and six months of dismissed pain. I know I will likely need a root canal in one of the teeth, and I needed to get both fillings replaced. This place looks great on the outside. The customer service is excellent. However, I would caution anyone against blindly trusting that this office knows what they're doing.

The staff were nice, wait wasn't too long. The appointment was straightforward and I got out of…read morethere in a timely manner. Dr. Park was professional and kind as well, although I didnt feel like the dental cleaning was super in depth (felt maybe a little too quick) but hopefully that's because my teeth were cleaner than usual? Just didnt seem like my usual cleanings I've gotten at other places where they get deep in there and are taking their time with each tooth. I also mentioned some recent sensitivity with certain teeth, but she didn't say anything about it after cleaning, just that I had no cavities. It was my first time there but hopefully it was cleaned well enough I dont have anything to return for anytime soon!

If I could give 0 stars I would. The most painful and traumatizing experience I've ever had at the…read moredentist. I've only had two dentists growing up and due to my main dentist being booked for a year out, I decided to go here in the meantime. It was horrific. I walked out crying with my gums throbbing. I couldn't eat for several hours after. I went to Dr. Sarah Park. During the visit she claimed I had "dead cavities" and to book the next appointment for that, but because of the painful experience I just left. She was fast and didn't seem to care about her work and delivering quality cleaning. She used the drilling machine the entire time. The drilling machine constantly hit my gums and I would winched multiple times yet she did not stop at any point to ask if I was ok or to give me a breather. I was just a nameless patient in and out and that was it. My family dentist would mainly use manual tools and occasionally use the drill. Always pleasant and comfortable yet great cleaning. And yes, I've learned my lesson, I'm not going anywhere else but him.

I was very satisfied with the care I received from the moment I arrived. The dentist, the…read morehygienist, and all the assistants were so kind, and the work was just excellent.

I had an excellent experience at this dental office. From the moment I walked in, the staff was…read morefriendly, welcoming, and professional. The front desk made check-in quick and easy, and I didn't have to wait long before being seen. The dentist was very knowledgeable and took the time to explain everything clearly, which really helped me feel comfortable and informed about my treatment. They were gentle, attentive, and made sure I wasn't experiencing any discomfort during the procedure.

it was my worst experience with the dental work here. The shot was too strong and fast and it was…read moresaid it was done correctly. the quality is very poor. I needed to do the root canal right after the crown. The dentist took very long time to shape the teeth and that was even done by the assistant. Poor quality, Hungry for money of the patient and poor communication via phone even though I needed to go to the other emergency dentist. Be careful!

I wanted to start off this review by thanking Dr. Sekhon, Jonathan & Alyssa for being so kind,…read morewelcoming & helpful. I have sadly spent far too long putting off going to the dentist, due to poor experiences in the past. I truly mean it (and can't believe I'm saying it) but I'm actually looking forward to going back AND love my dentist! Dr. Sekhon is the standard for how all dentists should be. Kind, informative, aware of her patient and not pushy with any treatment. Instead, she helps guide your knowledge and gives you options that best suit your own needs. (A rare thing these days, mostly everyone else has the tendency to push treatments/procedures for the sake of money, not the patients wellbeing). It's only been an hour since my appointment has ended and I've already reached out to coworkers, friends & family recommending them! Thank you again to Dr. Sekhon, Jonathan & Alyssa for being the people you are!

I am writing this in the hopes that no one else is unfortunate enough to accidentally come to this…read morehorrendous establishment. After going to another oral surgeon after they botched my wife's it is appallingly obvious how unprofessional this business is. I will go into detail below. My wife and I come in first thing in the morning for her scheduled removal of 4 wisdom teeth. Right off the bat she has to sign a bunch of paperwork that she already did. Didn't think much of it though other than some annoyance. Then she goes into the back for operation. At first it sounds like it's going well, then I hear her start to make noises. She starts wailing and crying and it sounded like she was being tortured by the CIA in a different room. It was under a very clear understanding that she was supposed to be deeply sedated and asleep for the entire operation but that's not what happened. The stuff that comes after with communication with the inept Dr Shireman was absurd. He could not keep his story straight on any topic regarding this. My wife was supposed to have deep sedation. It is the level below general anesthesia and the level above moderate anesthesia. Under deep sedation you will be asleep and incapable of verbal responses but you don't need a breathing machine like general anesthesia. It was clearly communicated to Shireman and it was even in our invoice that we paid for deep sedation. But this is not what she received. She got moderate sedation and ended up awake for the operation which put her in a severe state of panic so bad they had to stop the operation. Mistakes happen, but how you handle a mistake defines you as a professional and a person. Below I list all of the things he said that didn't line up with things he previously said: 1. Right at the emergency halting of the operation he tells me that the sedation wasn't strong enough and the only other thing they could do is general anesthesia which requires a ventilator to breathe for you. This suggests that she was on deep sedation as this the level right below GA. BUT she was not on deep sedation! She was only on moderate sedation as admitted on a phone call. This was not what we paid for and not what was on the signed invoice and not what was agreed upon. To this is only excuse was a pathetic accusation that it was his assistant that made the mistake. Absolutely embarrassing to not own up to your mistakes. 2. Another absurd miscommunication/lie, at the end of the operation he told me that they removed 1 and half of her teeth. This part is honestly so ridiculous it's funny. Later on a phone call with my wife's mother he tells her that he removed TWO of her teeth completely. Then later along communication he says that only ONE tooth is removed. And guess what we just found out today during my wife's second surgery done by a competent dentist? That he DIDNT EVEN FULLY REMOVE THE ONE TOOTH. HE STILL LEFT THE ROOT OF THE TOOTH. Absurdity to the point of humor. 3. Some other unprofessional things, afterwards the written Post Operation was in broken English. Littered with typos and grammatical errors. Post operation was also barely explained to us. We had to do almost all of our research ourselves. All of these things just gave Dr Shireman an extremely shady character that I wouldn't hope anyone would go to for a tooth removal. We were able to get a full refund after a lot of argument and convincing and pathetic excuses. Even had to go as far as threatening litigation because he didn't want to refund the tooth that he didn't even fully extract. What a joke

Do not come to this dentist! They were too quick and…read moreextremely unprofessional around getting wisdom teeth out. They weren't able to get all of my teeth out because they didn't sedate me enough. The dentist told different stories about how many they pulled out, and it turns out he only got a HALF of one tooth out. So I have to go through recovery TWICE. They had minimal post op instructions, and didn't even call after to check in. Before the appointment, I filled out paperwork and sent it in and then I filled out the same exact thing at the office. Unorganized, unprofessional, and a sketchy business model. PLEASE do yourself a favor and stay away from this dentist unless you want lots of trauma from getting your wisdom teeth outs ( which shouldn't be that big of a deal )

I have been to the clinic for a few times and never had any problems. The first cleaning was good…read more I got 2 teeth pulled out and it was no pain and quick heal. The cuts healed even faster than when I did with a dental surgeon. However, the last cleaning was very rough. I did not feel pain during cleaning. When she asked me, I was fine the whole time. However, I got hurt by the cleaning tooI real bad. I shuddered when it hit my tongue. My tongue is really in pain and I cannot eat or speak well now. I would not recommend or go back anymore. Feel bad to write a bad review, but this place is definitely not 5 stars anymore. ***I decided to reduce to 1 star after seeing 1 and 1.5 centimeter ulcer lines underneath my tongue. I thought it's only one bruise at the side of my tongue. Total 12 spots of cankers all over my mount, tongue and gum line. No wonder why I feel so painful. Worst cleaning experience ever***

Love this dental clinic Doctor Nagata is amazing! Love the team Jessica is super helpful, and the…read moreassistants are amazing. Never pushy and is always doing what is best for me! Super clean their really going the extra mile to keep everything clean during covid!

I've been going to Bellevue Dentistry for several years, probably more than 10 now, and I've never…read morehad a really bad experience. As everyone knows, hygienists are super preachy. I found a great hygienist, Angela, that I love that doesn't try to lecture me every appointment. Dr DiRe is always so cheerful and remembers me every appointment. I've even got teeth whitening and a mouth guard here and every time it's a great experience. If you're on the east side looking for a dentist, I highly recommend this office, it's never a chore to come in. It's always clean and bright and they regularly upgrade their technology.

A Linda named woman answered the phone and I swear she's probably the nicest person in the world…read more Above and beyond! I've yet to schedule an appointment, but the fact they employ Linda says great things.

Dr Alen and his team are so professional, thorough, and didn't try to upsell me on unnecessary…read moreprocedures. My teeth feel great, and the billing process was seamless. Highly recommend. Thank you DR , you are amazing, nice job. I do appreciate so much ,

Excellent experience here! As a new patient, I was given a truly personal and friendly consultation…read moreand cleaning. From my first phone call all of my interactions with the staff here were excellent. The office is clean, modern, and welcoming. They offer drinks and snacks before and after your appointment. Everyone was personable, friendly, and professional. Communication was exemplary, everything was documented clearly, and I will definitely be coming back for a very long time to come!