I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I have had them tow a vehicle twice…read more Reasonable pricing and good service both times. Should have got drivers name, but completely professional and good to work with. The female who answers the phone was polite and good to work with too. Thanks for doing a great job getting me home!

Very quick response on a Sunday afternoon. First, they answered the phone (!) and quickly…read moredispatched a driver my way. The driver called to confirm exactly where I was, and arrived less than 30 minutes after I called. He took care loading and unloading my car from the flat bed. The price was very fair (being Sunday I thought it would be much higher).

Got a quote and came back $3,000 less than what the dealers would've done on repairs. Really nice…read moreguys and communicated with me and my family

I took my car to The WOT shop for brakes. The guys there were Very knowledgeable and quick!!! Thank…read moreyou for doing such a great job!! I will definitely be back for my car needs!!

The manager Don is top notch! Takes care of all our vehicles and my friends vehicles. Gives you…read moreoptions to work within your budget and lets you know the things that can wait and can't. Highly recommend!

Boyd's is an excellent place to have your car serviced. While visiting from NJ, I brought my…read moresister's Subaru Legacy in for an oil and filter change. Boyd's attention to detail had them check her engine air filter and I was mortified when they brought it out to show me how cluttered and filthy it was. It was obvious Subaru had never looked at it during Subaru's tune-up only months before. As someone who has always worked on his own cars, I can highly recommend Boyd's for their attention to detail, expert service and reputation.

Im extremely greatful to have found Wrench N Roll! Im currently living out of state and my (non…read moretechsavy) parents called me broke down at a gas station(suspected alternator). I wanted to avoid the cost of a town and trip to the shop so I called some local mobile mechanics and Wrench N Roll answered and said he was willing to get it done. His communication was excellent, price was amazing, and showed up, verified the problem, replaced the alternation and had my folks back on the road in no time! They couldn't be happier with his price and professionalism!

I have been taking my car to Paul and his team for a number of years. They are honest, dependable,…read moreand always giving me excellent service on my 5 speed 2008 Hyundai Tuscon. They have replaced the clutch, the brakes, the AC over the years and recently replaced the catalytic converter. Paul has also given me suggestions about newer cars for me to get in the future. I highly recommend Paul and his team!

Great service as always, best place for expert VW service at fair prices. Been going there for…read moreyears with no regrets.

The folks at Dandini's are great. I've been using them for a few years now with our VW's and the…read morelevel of service and care they give to our cars is why I keep coming back. It helps that their prices are reasonable, too! I'm looking at getting a different vehicle soon, and will most likely stay in the Volkswagen Auto Group umbrella of cars just because I know I have a good, trustworthy mechanic down the road who specializes in VW products.