I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

been going to these guys for about 3 years now and they're fabulous! everything from the service to…read morethe front desk is a well oiled machine. I also like how they have diagnosis updates they text you a link for so you can do your own research for those of us not educated about car maintenance. The service here really is from another time - the owner Jerry is a great guy he's even picked me up from my house a few times in the past which saved me a cab ride or long bus ride. will always return!

Always do good work. Honest and reputable family-owned business. I've had a number of car repairs…read moreperformed there over the years.

Wonder place to do business. They truly are very trustworth. We never have to worry if the work…read morewas done properly or if we've been over charge. Their prices are more than competitiv. I would recommend anyone to go there.

We had emailed this place for info on a repair on our truck and never received a reply. When called…read moreto inquire about this, the guy on the phone had no idea what I was talking about. He then became rude and frustrated causing me to become upset and frustrated. I'm sorry, but not sorry if you don't know where your service requests go. Either get it straightened out or don't offer auto care. There was no need for me or any other customer to get treated that way, especially when we did as the website stated. We are actually grateful it went that way though; if it was going to be a bad experience, I'd much rather have bad attitude than bad service/repair.

They do great work, but only if you know what you want. They are very skilled at older cars which…read moreis rare, and can fix pre computer controlled stuff, which most won't touch. On newer stuff I got the typical BS excuses, which i didn't expect, but it is what it is.. still would go back but only to have things i wanted done and didn't want to do myself. Again, i'd trust them to do any work, maybe just not troubleshoot the issues..

I had my BMW serviced couple of times at North Pointe Auto Group, excellent service and I had a…read moregreat experience. Quality work at a fair price, glad they can take care of BMWs and I can avoid highly priced dealerships. Thanks again for awesome help !!

After researching and speaking with a couple different car audio installers in/around Columbus, I…read moreselected North Pointe to complete my audio install. Very glad I did, they were very professional, the price was very fair and they did an excellent job with the install. I could not be more happy, my new system sounds great! I highly recommend.

Took my Jeep here for its 150,000 mile service and a few other things that needed taken care of…read more This will be the only place I take my jeep

My wife's new Gladiator had wobble issues and the team @ Trail Quest installed new drag link, tie…read morerod & steering stabilizer. Dialed in alignment to solve our steering issues. Fast service & quality work. I recommend them for Jeep repairs!

Without a doubt the most courteous and professional service! I called about a tire leak, they…read moresqueezed me in first thing in the morning. Everything was handled so efficiently, and everyone there was so nice! I will return when it's time for new tires & I'll be recommending this Company to friends.

I have a single axle concession trailer, and one of our tires blew out, and of course we did not…read morehave a spare! I tried to call all of the well known tire places, and they were all closed and probably a good 30 minutes away. I found a tow company with a flat bed that could load us, and they suggested we go to Taylor Tire, which we did not even know was just 0.5 miles away!!! We abandoned our trailer in their parking lot with a note to call us in the morning and that we needed a new tire. I saw that they opened early, so I planned to arrive in the morning when they opened to see if they could even help us. When i arrived, the owner was putting the trailer back in the parking spot, he had completed the work himself before they even opened!! We ended up buying two new tires and having the current good tire put onto a new wheel for a spare. They have earned a lifelong customer!