Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

I've loved using Westerville automotive for all things car since we've moved in down the street a…read morecouple of years ago. Super friendly, knowledgeable, and honest staff. I've always looked for a good mechanic to take all of my cars too, and I'm glad that I finally found them!

I've been using Payne's for several years and have only good things to say about them. Such good…read moreservice and nice people. Five stars for every appointment.

We've tried cheaper mechanics & mobile mechanics only to learn that it takes them longer to do a…read morejob and that it costs us more in the long run. Payne's has always been honest with us & never do what doesn't need to be done. I've heard them recommend not doing a costly repair on vehicle that wasn't worth the price of the repair. They've been maintaining our vehicles for at least 5 years. We use Payne's to check any car before purchasing it too.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

Our van broke down in Columbus, 150 miles from home. After other shops told us it would be a week…read morebefore they could even look at it, Hometown Service in Westerville stepped up. The owner was incredibly friendly and told us to tow it right in. I was worried that an electrical issue while stranded would lead to 'ghost' repairs and a huge bill, but their honesty and integrity were amazing. They got us into a bay immediately, diagnosed the problem accurately, and fixed it for a very fair price. If you need a trustworthy mechanic near Columbus, go here. They treated us like neighbors and got us back on the road the same day. Truly great people!

Im a tow truck driver for AAA,in all my years towing,hometown service is the worst place I've ever…read morebeen too. If this guy's attitude is a reflection of his mechanical abilities,I wouldn't let him work on my bicycle. He lied about a customer's wheel being dragged and then cussed me out. Also there was only one mechanic in the place,so they are probably slow too. When things dont go right they will show there tru colors. Westerville automotive blows these guys out of the water.

I stopped in and made an appointment to have them check and diagnose a front suspension problem. We…read morescheduled 3 days in advance for an 8 am appointment for Friday morning . They told me the diagnosis would cost $110.00, it would take an hour or so to check the suspension and the charge would be credited towards repairs that would be scheduled at a later date. When I arrived a few minutes early for my scheduled appointment time they asked if I could leave my vehicle for the weekend as they didn't have time for my scheduled appointment. They tried to explain that they had a technician leave a week before they made my appointment. No phone call before I got there to advise me of their problems. It's apparent that customer service is not one of their top priorities. I'm going to steer clear of this place and definitely would not recommend them to anyone!

Took my Toyota there for radiator replacement. Nate is a great guy, really helpful, explains what…read moreis happening. Car doctors doesn't take your money just to the sake of business, they are honest people, they don't just replace, they evaluate, if it doesn't need it, they don't do it, I like that. They keep you updated through Text, and follow up text after you get your car back., I really appreciate and value this; very good quality in a shop, they treat their customers just like their own family. This isn't my first time going over there, each time I have had the same result. I will definitely give this shop a five

They don't communicate about costs until the work is already done and it's time to pay and you're…read morestuck. When I dropped off my keys the night before my car's appointment I signed that I wanted to my contacted if repairs were over $200 and was not contacted when my bill turned out to be $1,357. They took advantage of me. Why even have the "call me with an estimate" option if they aren't going to do that? They kept my car all day. I even called mid-day and talked to someone on the phone and he never told me the cost of anything, never warned me about cost or talked numbers. He never offered advice about the services I'd requested, like what maintenance was typically done at this mileage. I learned to always request an estimate, to not be naive and trusting. I used to take my car here regularly but now I can't trust them.

I'll try to keep my review brief. Back in June, my Hyundai Sonata was targeted and broken into for…read morean attempted theft. They broke the glass and while they didn't steal the car, they completely messed up my steering panel. I tried calling a couple places that could fix this, C.A.R.S. told me they could, so I had my tow truck drop it off there. It took about a month to get my car back (that wasn't entirely their fault, my understanding is there was a cyber hack that delayed things. Still, it would have been nice for them to let me know that update versus me calling them asking what was going on). Not long after, my car was having trouble turning on. Tried jumper cables, that didn't work. So again, I had my car towed back to C.A.R.S. for further inspection. They replaced the starter. A month later, again, I was having troubles turning my car on and took it back for a third time to C.A.R.S. They told me basically nothing was wrong, my vehicle is in "theft mode" and if I just play around with the key fob, it should work. I found that odd because I never do anything different when I get in my car and turn it on, but ok. From there, sometimes it would turn on, sometimes it would not. I would have to basically hope and pray the "key fob" trick would work. After some more time, that no longer would work and I had to use jumper cables to get my car to turn on. I no longer could trust C.A.R.S. to fix this issue, as I kept racking up charges and my car was never reliable. So I took it to Luke's Auto instead. There, they found my module was completely disconnected. Since I had to jump my car so often, I now needed a new battery. I'm not a car guy, so getting into the specifics on the repairs is above my pay grade. But here's what I can confidently share: Driving (if I could drive at all) my car ever since I took it to C.A.R.S. made my life hell. Between my initial insurance claim and future visits, I spent thousands of dollars to not have a reliable vehicle. Ever since I took it to Luke's, it has been a pain-free experience and my vehicle has been perfectly normal. Had I simply taken my car there back in June, I would have saved so much money and had so much less stress. Not to mention, they came across significantly more communicative and customer-friendly, from their waiting room all the way to their follow-ups.

Asked them to fix my "engine light" and check my AC. Charged me 375+ dollars and my check-engine…read morelight was back on in 24 hours, my AC stopped working 30 days later, was made to feel foolish for asking to bring it back in. ZB is practically family but my dad stopped going, both my kids stopped going, and I'll never go back. Ask him to come take a polygraph test with me! I don't think he will.

The team at sigmaTec is always honest and friendly. We've had our 2015 Equinox serviced many times…read moreand have always had a positive experience. The work is high quality and their time estimates are spot on. We know that the work has been done well and when our vehicle will be ready. We won't take our car anywhere else.

Great service and very helpful! We have used Joe's multiple times. Convenient location to all…read moreright on N State Street in Uptown Westerville. Great work!

Took my wife's car in for a slow tire leak. Sean quickly fixed while I waited. Removed a screw,…read moreplugged and charged a very reasonable price. Great service.