Poor service. Despite replacing several components during a tune-up, the gear shifting came out…read morechoppy and delayed. They failed to address the issue when I brought the bike back for them to look at again.

Customer service is horrible. The man cursed at us over nothing. I wouldn't recommend shopping…read morehere! I wish there was negative stars because that's what this business deserves

I'm hoping we hit this place on an off day. I am not an elite cyclist by any stretch of the…read moreimagination, but imagine a bike shop should serve the masses, not just the . . . . elite cycling community. We were looking around and it seemed the people working there could tell. They were somewhat helpful, but we really didn't seem interested in helping out. I'll stop back in, but I never like to walk in to a store and feel like I don't belong there.

Heard from several friends about how this place would help you find correct fit in shoes, so went…read morein with intentions of getting a pair of walking/work shoes. I've been a nurse for 42 years so taking care of my feet has always been a priority. I'm not an athlete and don't look like an athlete. I'm greeted when I enter store and told " we will be with you shortly." I look around for a bit then sit down to wait, several other customers come in , then what looks like a "runner" comes in and he is helped immediately. Me and other guy, who also doesn't look athlete, just left to wait. Very disappointed and will not go back.

My wife and I put 6 to 9 thousand miles per year on our bikes, so we need our bikes serviced…read moreseveral times throughout the year and have used Neighborhood Bike shop since 2016 and without exception have received excellent personal service from Chad, Sarah, and Andrew. I highly recommend this shop for service and purchases. First class bike shop! DeWayne N

This bike shop is absolutely stellar. My wife and I have frequented another bike shop for years but…read morethey didn't carry any bike models for our particular use case within our narrow price point. I was calling around to other shops to see what offerings were available and I was surprised to see this shop listed so close to us because I had never seen it before (they have no sign on the shop, it is just painted on the windows). One of the owners, Chad, answered my call and talked to me about some options I might consider. He was very kind and took several minutes answering my questions. When we visited the shop, we were able to continue our conversation right where we left off. Chad spent a great amount of time talking through specifics and asking a lot of questions about our use cases. We talked about places we ride locally and places we ride when we travel. He would always ask how much detail we wanted in answers to questions and would very patiently break down every facet on every bike we asked about with no signs of hurry or being rushed. When we finally settled on a model, they didn't have any on hand but they ordered them for us on a reasonable down payment. I also want to highlight the fact that he was perfectly fine with us thinking on it and coming back, there was no pressure to purchase that day. When the bikes came in, we scheduled a time for a fitting. Sarah, the other owner, took time adjusting every bit of the bike fit to our exact specs and Chad spent a great deal of time working on our suspension while also talking us through how to make adjustments on our own. Their attention to detail was incredible and they even took time to cut handlebars and find a more suitable saddle for my wife during her fitting. On our first outing on the new bikes, I made a silly mistake and kinked my dropper post cable. When I brought it back to the shop the next day, the mechanic Andrew dropped what he was doing and fixed it while I was there. Every interaction with the staff here has been amazing. They are genuinely good humans who love bikes and care about their customers. I cannot recommend them enough.

This review is more on the man and the service received. I just got out of work had a long day…read moredidn't feel or want to change my tire. I caught Jim just before he closed up shop. He checked my tire to see if it could be patched and then changed it out for my spare. Jim stayed after hours and saved me the hassle of waiting for AAA or doing it myself. Jim definitely made me feel like he was someone He knew. He could of told me no or charged me a lot for doing me that favor. I appreciate the time he took after his long day and the conversation.

The buying experience is the best! They talk straight and aren't there to trick or stick it to you…read more(like a certain colorful Dallas-area dealer). The people, from sales to service, are sharp and polite. If you are buying, check with Red River before you pull the trigger.

Rarely do I go into a business where EVERYONE is happy helpful and smiling. Took my 150 Honda…read morescooter in for an inspection. I was a little overwhelmed pulling up on my scooter with about 50 hogs in the lot. lol. While they were doing the inspection I walked around the showroom and was greeted by most employees there. Made my whole day a better day.

I like this place, I've taken my Honda Shadow here twice to get my tires replaced because Eddie…read moreHill's Fun Cycle had a long wait. They did a good job with comparable prices. I have 2-1 pipes on my Shadow and so I ended up paying more the first time because the mechanic had to take the pipes off to change the back tire. I didn't find out about it until it was time to pay and I didn't think that was too fair. However, I think it was only $20 more. The next time I learned how to take the tire off so I saved a lot more money, haha. Besides that the staff is pretty cool. Easy to talk to & very helpful. Come by if you need work on your bike.

Don't go here. The people who work at this place are unprofessional and rude. Go to Libscomb in…read moreWichita Falls or RideNow over in ft. Worth. Better customer service, respectful and better inventory all around. The drive is worth it.