Great store, great guys. Incredible knowledge of Milsurp and antique firearms. Always friendly…read morealways helpful and always fair

Please don't do business with these people!…read more They just stole $600 from me that I really didn't have... I put a $900 rifle on layaway with them. In the first couple weeks I put $600 down, then got laid off. I immediately let them know what happened. They said hopefully unemployment won't take too long. Here it is 4 months later, I finally find out I have an appointment with TWC next week. So I go check in with them. They apologized and tell me it's been too long, and the rifles gone. I ask about the money I put towards it. They tell me there's no refund, and no store credit ! No partial credit! It's just gone ! And it's not like I haven't been a long time customer of theirs. I've probably bought close to a dozen guns from them in the past. I've used their layaway before, and always paid it off within a couple weeks. I just never thought I'd lose my job, and be making LESS than a quarter what I used too. Now you may be reading this, thinking "so what, my jobs secure" well I urge you to consider the character of the people you're considering doing business with. If they're willing to steal from someone who just lost their job, What else are they willing to do to make a buck? Like their little bags of "bulk ammo" you sure that's not 5 times reloaded brass? Who knows with people like this? Who knows how well they go over firearms before they sell them to you? And if you think I'm just bitter, well I am, however if you search my reviews you'll see this is my second EVER negative review. Usually if I have bad service somewhere I just don't go back. PS I always went there to support local businesses, and they usually have a good selection; however just about EVERY firearm they sell you can get cheaper online if you'll wait a week. You just go to another mor reputable dealer in town, and they'll charge you a $20-$25 FFL transfer fee. You have to wait a week, but end up saving a hundred bucks. Thats like buy a couple and get one free compared to shopping there.

Do not do business with this company if possible. Even when you tell them you don't want one of…read moretheir credit cards, they will still open one up and then start charging you late fees. Then when you try to cancel the card and get rid of the fees, they put you on hold and never answer the phone. This is one of the worst customer services I've ever had to deal with.

Last night, December 15 I went to Academy in Wichita Falls. Upon entering the store the so-called…read moregreeter did not speak, did not make eye contact and finally as I walked by and said, how are you he had to answer. I spent over $1000. Selection of fishing tackle was a little thin. There were 12 people in line behind me as well as three in front of me with one cashier. I offered to let six of the people behind me go in front of me because they just had one or two items. Finally, I got to the cashier. As the big, tall manager was walking away, the cashier asked him if he was gonna help, and he just scoffed and walked off and went to the back. Everyone of the employees in the store acted like they were all mad and had terrible attitude. Our family is in the people business in retail sales with 650 employees. We understand how it is with employees with an attitude. They don't work for us if they display this attitude. The customer is King. I will continue to go back to Academy and hopefully the experience will be better. As a follow up. The manager called me the next day. I was impressed that he did so. He invited me to come visit the store again.

Horrible customer service. Period. I had to ask for assistance and when I did, the employee made…read moreresponses as if I were bothering him staring into space. Rude, disrespectful and unprofessional.

Very cool store with lots of sport apparel and fan gear. Although, a lot of items were overpriced,…read morethey had a nice selection of sale and clearance items. CUSTOMER SERVICE WAS VERY POOR. There were two young ladies working at the time I walked in. No one else in the store. I was not approached at any time...usually not a big deal to me, but as I walked passed them, the one girl pointed at me and asked her co worker if she had assisted me already. She looked over at me and replied "yeah" to her coworker. I found some rare sneakers in here that were very overpriced and considered buying them, but after the poor customer service, I chose to take my money elsewhere. I would say they only get that one star because it was clean lol.

Poor service. Despite replacing several components during a tune-up, the gear shifting came out…read morechoppy and delayed. They failed to address the issue when I brought the bike back for them to look at again.

Customer service is horrible. The man cursed at us over nothing. I wouldn't recommend shopping…read morehere! I wish there was negative stars because that's what this business deserves