I've been here several times for various treatments. The ambiance is nice. It's located on the 2nd…read morefloor of the Sheraton Hotel. The spa will validate parking when you leave. The quality of the massages has varied. One time the masseuse didn't give me the full hour (I was charged for the full hour). There can be a language barrier/lapse in communication depending on who's working the phone or front desk at the time which is frustrating. They seem to cater to Chinese tourists/Mandarin language speakers. I wish they would offer prenatal massages/treatments but they don't so I've had to take my business elsewhere the past year!

A clean and elegant place with excellent service and a welcoming atmosphere that makes you feel at…read morehome.

Always the best experience when it comes to spa day. Our service was amazing, they took care of our…read moreneeds, and the atmosphere is tranquil and relaxing.

The staff was wonderful, had an amazing facial for me and my husband and left glowing. We also…read moregot a Xanadu massage that was sooo goood. We will come again!

Let me tell you how much I absolutely LOVED my Ann Karen Day Spa visit…read more I arrived at noon time, and there were NO clients at that particular moment. I had the whole place to myself! So naturally, I felt like a VIP. I took a nice, warm shower in the super-clean shower stalls. Afterwards, I soaked in the hot tub for about 10-15 minutes, as I was accompanied -- the whole entire time -- by a lovely woman who "was assigned to me" to make sure my entire stay was extraordinary. (By the way, my attendant regularly served me cups of tea. . . talk about personalized client service!) So, from the in-floor hot tub, I went into the steam sauna; I could've chosen to walk into the dry sauna, but I just didn't feel like it. Once again, I had the whole sauna room to myself! I loved that! Then, I was directed to go to the Quiet Room to relax and meditate for 15-20 minutes before my full-body scrub (which included a deep soak in a wooden tub), and full-body massage. I HAD A FANTASTIC TIME. I stayed for a little over three hours!!! Ann Karen Day Spa was simply a beautiful place. It was tastefully decorated. Every attendant was so friendly. And even though I communicated in English, and they communicated back in Chinese, we didn't have any major difficulties with the language barrier. I would DEFINITELY go back here. This is now my new favorite place to spend a day in a spa. Why would I go anywhere else?! 10 out of 10

This was my first time visiting Ann Karen Day Spa. The front desk staff was friendly…read more The women's and men's areas have separate entrances and lead to different waiting areas, with their own saunas, steam rooms, and jacuzzis. The Himalayan salt room is the only shared area. The interior is well maintained, although it feels a bit outdated. the cleaning staff was attentive and kept the spa clean. I arrived 45 minutes before my massage so I could use the Himalayan salt room and sauna, and take a shower before my 60-minute massage. Overall, my experience was good. They charge $50 for a day pass. I would love to go back and use the spa again sometime in the future.

Had a great experience here! I did a 30-minute massage and 30-minute ear cleaning session, and the…read moreservice was excellent. Everyone was very friendly, patient, and easy to communicate with. The whole experience felt comfortable and relaxing. Would definitely recommend!

This was my first time getting a head massage, and a friend recommended this place to me. The place…read moreis clean, neat, and well organized. They also disinfect everything after each customer. The whole experience took about 90 minutes and included a hair wash, head massage, and facial. They also used herbs to soak my feet and ginger to help care for my hair. I was very happy with the experience! The staff were friendly, careful, and paid attention to every detail. Overall, it was a wonderful and relaxing experience.

it was a wonderful and relaxing experienc. the place is relaxing and clean. the staff is very…read morefriendly

It's the Labor Day weekend and my daughter came back from college for the long weekend. I decided…read moreto plan a mommy and daughter head spa treatment. It's our first time trying this. I made the appointment online and got a confirmation promptly. Upon arrival, the reception area is nice and clean. We were brought to do a hair analysis. Then we selected the Labor Day special, two aqua treatment which is $138 for 2. We added a scalp detox and cleaning treatment. We sat down in the massage chair and enjoyed the scalp massage. It came with hair treatment, shampoo and the ring of water treatment. It was very relaxing. It came with shoulder and neck massage. After the 60 minute treatment, the hair analysis showed how clean the scalp is and they blow dry our hair. It was a great experience.

It's been a while now, and I'm sure glad I took 90 minutes of my time to enjoy the magical hands of…read moreMin. I can't stress this enough! MIN IS ABSOLUTELY AWESOME!! I do have to say.. the only part I dislike is when my 90-minute facial is over... THANK YOu, thank you. THANK YOU, MIN!!!! MIN has relocated to a new address..

Mediocre facial, feels more like 2 stars but with so few reviews I don't want to be that harsh. A…read moreprevious reviewer (Tanya) described the experience pretty well. (When I read that review, I actually dismissed it. But I totally see what she meant after my visit) PROS: Friendly staff who was super helpful in accommodating my schedule despite a last minute change on my end. I appreciate that! Also, long facial massage. Unfortunately, that's... kind of it for the pros. CONS: Like Tanya said, the massage was pretty lame. It was more perfunctory rubbing rather than thoughtful massaging. My thoughts usually wander during this relaxing part of a facial, but here, I couldn't help but notice the movements were REALLY repetitive. It was like 3-4 different moves, repeated about 20x. So yes, long massage, but oddly lazy and with virtually no pressure :/ The lotion used did not feel luxurious; it felt like those thin generic hotel ones, and she didn't use enough, so a lot of it was her hands rubbing my face dry. It all just felt so perfunctory (wow, a rare incidence where I got to use an SAT word I learned many years ago!). Same with the post-massage steps. She blew through everything as quickly as possible, to get to the mask part where she could put it on then leave for a really long time. This brings me to the second con: poor noise control. This was kind of ridiculous, but I've never had an esthetician be so oblivious to the noise she's making. There was no music, so she used her phone to play whatever music she found on YouTube (I assume it's YT b/c she had to skip a few ads). That means when she was gone from the room (e.g. during the mask part), she took the phone with her. AND I could hear her movements all over the spa. This included loud, stomping footsteps, banging doors, objects being noisily dumped and moved around. Like, she wasn't even TRYING to be quiet. It felt like someone was packing and moving cinder blocks 10 feet away from me. Speaking of phone, it was placed next to my head while she worked on me, and I could hear AND feel it buzz every 5 seconds. Seriously, who does that? The door BADLY needed some oil on its hinges! It creaked way too loudly for a space that's meant to be calming. I know this sounds like nitpicking, but when you're lying on a bed for 90minutes, and someone is opening and closing the door every 5 minutes, five feet away from your head, it's really noticeable. I try to be an easy, understanding customer, but the poor quality, laziness, and thoughtlessness of this place was pretty mind-blowing. If I'd known, I'd have gone somewhere else. I personally agree with a previous reviewer: this was one of the worst facials I've received (and I've been to many!)

I don't live in CA anymore so when I get a chance to visit I always make it a priority to go get a…read morehead spa service each time. I've had my fair share of head spas but this one hit it out of the park!! JUDY was absolutely amazing, she gave me the best experience to date! This place is sooo clean, everyone here is sooo nice!! You have your own little room, you get to lay on a zero gravity massage chair; I literally felt like a Queen! I typically stay in OC but wouldn't mind the drive just to see Judy & experience this again! They even give you a fancy tea drink at the end! I did a lot of homework since I'm not familiar with the area, this place was the most budget friendly as of this moment. I'm so glad I gave it a try & you totally should too!! My sister in law came with me & she had Hannah, she said was amazing too! I will definitely be back! I'd make the drive every month if I still lived in OC, which says a lot because this girl hates to drive.

Came here this past Saturday, party of 2, for their 1 hour head spa service. We got groupons that…read morehad discounts so for us it was only $45 per person, which is totally a steal compared to locations that do similar services in NorCal. We also ended up tipping $10 per person. We booked online originally for 1pm, but they ended up cancelling our appointments and asking if we were free at 11:30am instead, which we were. My friend and I had separate treatment rooms. Pros: - the one hour was extremely relaxing, and they do the whole typical camera thing where they show you your roots and how oily they are. They also told me I probably love eating spicy food since I had some red spots hehe - Clean interior, and they're really respectful about privacy when you're changing out of your clothes - There was a body massage chair that is massaging your back the whole time, which is unique compared to other places - I loved the scalp, neck, and shoulder massage parts - it's literally the best. Even though I'm kind of sore the day after I feel much looser - They gave us free water/tea after when we left - Surprisingly not busy or difficult to find parking when we went on the weekend. - Very Chinese-friendly if you don't speak English. Perfect chance to practice using Mandarin. - Has clean bathroom and waiting area - To reschedule our appointment, they did email, text, and call, to make sure we didn't miss any communication. - Overall very professional and a positive experience Cons: - We were thankfully free to reschedule, but I can see that it could be annoying having your appointment cancelled if that was the only time you were free.

Recently, I tried a hair care spot that I really enjoyed, and the cozy atmosphere was definitely a…read morehighlight. The space is warm and relaxing, making it a great place to unwind after a busy day. They have several service options. I tried the most basic one, $88 for about 1 hour, which includes a hair wash, massage, and a simple blowout/styling at the end. I'm pretty particular about keeping my roots feeling clean, so I took photos before and after After the wash, my roots looked much fresher and my hair felt lighter and more voluminous. The stylist was very experienced and also shared some helpful tips based on my hair and daily hair-care routine. I actually found the advice really practical. After a quick styling, I left feeling so refreshed and relaxed

M&R is one of my favorite self-care spots in the area. The staff are friendly, the environment is…read moreclean and relaxing, and the treatments are worth every minute. I especially enjoyed the scalp massage and head spa service. My scalp felt refreshed and my hair was noticeably smoother afterward. If you've been stressed, tired, or just need a reset, I highly recommend giving this place a try.