After a few issues with a few different team members, I started working with manager, Tim, here, who ethically and respectfully solved all prior failures, which is so rare these days! Problems are inevitable. It's how they're solved, and relationships repaired, that counts, and Tim does that! That being said, I worked with Tim the last time I was here, prior to my oil change yesterday, to co-create a long-term mutually beneficial, mutually trustworthy, mutually respectful solution, and I said I'd like to only work with Arron going forward, if at all possible, given Arron treats me with respect, he has exceptional communication, he's a mature man (both men are, and that's hard to find these days, men who respect women, such as myself), and Arron is also a former mechanic, so I like how he explains things to me, and problem solves with me. Yesterday, I dropped my Corolla off for an oil change, was 1-hour late to my appointment (due to a harassing male boomer neighbor, while working with Denver Police Department, since 2021, on this same issue), and was not aware of the new policy: no Lyft rides home (understandable) for mere oil changes, which had changed the past 6-months, unbeknownst to me. Even giving that disruptive surprise, Arron not only met, but perfectly exceeded my expectations yesterday! He made my life super easy, to finally delegate / outsource a task, with flawless communication and execution, including helping me anticipate and budget for my next repair. I couldn't be happier, or more positively impressed and grateful. Thanks, Arron and Tim! P.s. I also want to thank Tim, for not only mailing me a corrected oil change sticker & associated paperwork, to fix a prior issue, as well as for refunding me for an improper alignment, per Stevinson Toyota West. Ethics, FTW! read more

Don't get your car serviced here. I bought my car here in 2021 and that went well. I used to get it serviced around 2022 and that was a great experience as well. Communicative and quick-two things that I expect when I get my car serviced. I've brought my car here for the past year, twice. The first time the advisor was kind and professional. However, I was never notified of any recommend services or the results of the initial diagnostic scan. Instead, I was just told that my car was ready: This most recent time, I had got rear-ended and had 2 main issues that I wanted solved: for the beeping of my trunk to be turned off and for the airbag system malfunction notification to be taken care of. I dropped off my car after 5 and heard nothing the entire day after apart from the services I needed to approve. I texted the number that I was given to get in contact with my service advisor. I had messaged it several times and got no response. Turns out my advisor was out for the day and the messages only go to them. Which doesn't make sense to me. Shouldn't there be consistent communication regardless of if my service advisor is in for the day or not? I eventually was informed after calling, that my car was ready and that the advisor was finishing up the paperwork. I showed up and the paperwork was not finished. The beeping sound still existed in my car, but this was one of the two things I had asked to be fixed. It was not communicated to me that this did not happen. I have only experienced frustration with Stevinson Toyota East these past two times and will not get my car serviced here anymore. Would not recommend this Toyota. read more

Sorry to have to do this, but I think folks deserve to know that a trip to Stevinson Toyota East might be a lot more than they planned on. My service experience involved scheduling a 2:30 appointment to reset the tire pressure sensor light as I was told by my tire store that only the dealer could complete that task. So I showed up promptly at 2:30 for my appointment and was told that it would take an hour and cost $199 run the diagnostics and reset the system. Cost seemed excessive, but since I had no other choice, I went for a run and then sat in the waiting room. At 3:30, I went back to my service advisor to inquire about the status of my vehicle and was told that it hadn't gone back for service yet and that I had clearly been told it would take two hours (essentially told that I was making up the hour timeframe...). Not having the ability to wait another hour (or more?), I requested a Lyft home and told the service advisor that I would be back in the AM to pick up my car. I explicitly gave the advisor my phone number to call / text as my wife was working late and would not be able to respond. Fast forward to the next morning when I had received no information about the status of my car. I called, no one answered, and so I left a message. I waited another 1/2 hour with no return call, and so I decided to run out to the dealership to see what the situation was. On my arrival, my service advisor informed me that the car was not finished, that he had called me several times the previous night, and that two tire pressure sensors needed to be replaced to the tune of $600, but that he could get it going right away and it would be done in a few minutes. I checked my voice and text messages to find that no one had attempted to reach me, and upon informing the advisor, he presented me with my wife's number as to where he had called. Trouble is that when I texted my wife, I discovered that he had not called / texted her either. I asked to speak with his service manager. In speaking with Tim, I informed him of the poor customer service that I was receiving and he said "I can't change what has happened, what can I do to make it right?" To which I indicated my desire to just get it done quickly and get me out of there. More than an hour later, Tim called me to let me know that it was good to go and that he'd take 20% off. I indicated that I would still be writing a review of my experience, at which point he comped the whole thing. While I appreciate Tim's trying to make it right, it is a good thing that I didn't have to pay anything because less than 30 minutes after leaving the dealership, the tire pressure light is back on.... Needless to say, I'm hoping that a different Toyota dealership values customers' time and good communication significantly more than Stevinson East. read more

C J took care of me. Excellent attitude, and top notch service. Got a deal on an oil change, can't be beat read more

Stevinson Toyota East - Oil change coupon - Car Dealers Near Me - Aurora, Colorado

Alex Rogers and Brandon Johnson from finance are so helpful and has made the process easy and smooth. They look out for you and make sure you are satisfied and happy with your purchase! Highly recommend working with them. Cristian the sales person was also very informative and great customer service ! read more

Decided to go back after bad experiences during their construction. Waited in line in their service bay for 10 minutes, even after making an appointment online. Scheduled an oil change and air filter change. Got an oil change and fuel injection cleaning - $500. Customer service guy said "that's what you approved." Which is true (no filter changes), but they did't tell me how much it would cost. Won't go back likely. read more

Dropped 4Runner off at 6:00 picked it up at 3. Noticed check engine light was on and trac off light was on. Drove back to service and once dropped off and they took it back to fix the issue they caused no one mentioned wjhen it would be ready . Terrible customer read more

This has been the worst experience I have ever had purchasing a vehicle! I recently bought a car from this dealership only to have to take it in for suspension repairs not even 10 days later. I was in contact with the sales manager Sal who, not only was very UNHELPFUL but extremely disrespectful and undermined my concerns! He would not let me speak while we were on the phone and blamed me and my husband for the damage that was found. The service manager Tim was also a nightmare to work with! He continued to say he would be in contact with the facility we ended up taking our vehicle to but it has been absolute crickets! These individuals have only gone to the co-signer of the vehicle I had in my name during this entire process and excluded me from the decisions. I have not ONCE heard from anyone other than through the co-signer and the initial call. If you are a woman trying to buy a car, avoid this dealership at all costs!!! read more

Five stars for Will and Austin, incredibly kind and professional young men. One star for oil change. I took my son's car in at 8 for an 8:15 appt. Finally left at 10:00. Dropped the car at my son's and took my car in. Arrived 10:20. At 12:20 got the text with add ons listed. Declined all and signed. Twenty minutes later I inquired whether the car was finished. It was finished but still in the bay. Paperwork says work completed at 12:30. Took 40 minutes more to move my car out of the bay and get the key and that was only after the tech went to the bay and brought it out himself. Ridiculous. read more

I've known Stevinson Toyota East for many years, have purchased a number of vehicles for family and friends and have recommended the dealership to business associates through my own business company, while holding a motor vehicle dealer's license, building refurbished fire trucks and water tankers for export. Stevinson in reciprocation has always treated me well. Good business goes both ways. While I have always worked on my vehicles for over fifty years, there are certain repairs that I leave to a dealership. I put together a list of main repairs that were needed for my 4Runner V8 and there's only one mechanic I go to, Rick F at Stevinson. Among his many attributes as a first class mechanic, he has mentored and trained many others at the dealership. I was introduced to Shahid P as my service advisor and his boss Tim, the service manager. The dealership was sold a couple years ago and new facilities were all new to me as of late. I put together a list of repairs and the follow through at the dealership went smoothly and professionally. The final result was a win-win for all of us. I very rarely ever write a review of an automotive dealership and in this case, it's a Five Star review that sheds light on excellent communication and long time loyalty. read more

Been going here for years. Thank you for amazing customer service. Saw Dave for many years and now I go see Ian .

This is for buying experience not for service. Andrew and Josh were great to work with. Zero pressure and clear communication. Streamlined process and very easy. No hidden fees or tricks. read more

My fiancé brought his 2025 Toyota Tacoma in a month ago and had a terrible experience. He nearly broke down when leaving. Not only did he have a scheduled appointment, waited nearly two hours in person, but his car was there for four hours total. The employees couldn't give him an explanation as to why his car was breaking down driving home, plus he went in with a crack in the windshield but left with a completely damaged windshield. Ive been to this location a couple of times and have left unsatisfied as well. I feel taken advantage of when I go without my fiancé or a male figure for that matter. One of my headlights points upward more than the other. This was dismissed. Then I've brought my car in for an oil change which to me means automatic tire rotation and the employee argued that as well. From now on we will no longer be bringing our new vehicles in to be serviced! Highly do NOT recommend! read more

Took 6 cars in front of me because the person directing cars couldn't be bothered to let me In or even talk to me without facing the other direction where I couldn't hear him. read more

Huge shoutout to Andrew. This is my first Brand new car and it's been great. I've had the car for week and I'm loving it. Went in knowing what I wanted, and Andrew helped me find the best fit. He wasn't pushy as far as getting the sale done, and made sure I was certain on my decision. Went in on a Saturday and he helped me hold the vehicle until I had a chance to go to my bank. Look forward to enjoying my new vehicle and future business with Andrew. read more

Stevinson Toyota East - Shoutout to Andrew - Car Dealers Near Me - Aurora, Colorado

I bought a car from Toyota Stevinson East in Aurora. The first experience was kind of okay, they took several hours to get paperwork completed due to lack of staff, but I waited and finally got the car and went home. When my personal mechanic checked the car, he found a damaged steering knuckle, even though Stevinson told me the car was Toyota Gold Certified. That was all nonsense and lies. They obviously didn't do a comprehensive analysis of the car -- they just wanted to get it out the door and move on to the next one. The car was also not aligned, and after taking it back to Stevinson, I learned that when they certify alignment, it is just driving for 8-10 seconds without holding the steering wheel. Even more troublesome was an exhaust smell coming from the air vents. When I explained this to a particularly incompetent individual, TIM DREGER, who somehow is the service manager (not sure how he got that job), he was dismissive and rude, and refused to provide updates on the car. It felt like I was begging for service. He doesn't listen, and his responses via email were very disrespectful. The sales consultant, tried her best, but she was also incompetent. She filled the gas tank in my car with the wrong gas, and she didn't even put the gas cap back on properly. If you can, go somewhere else to buy a car, please avoid these so-called professionals. read more

Second vehicle purchase there whit SERGIO PALICIO in two years !! First was a 4Runner 2023 used and just bought a new 2025 tundra Amazing costumer service ...compra con el el service es exelente y abla español! read more

I cannot recommend Alexi Sandoval and Justin Lytle enough!! My trade in was easy and fast. They worked with me to negotiate without any pressure or stress in a timely manner. They answered many questions I had and explained everything in depth. They were amazing! read more

Stevinson Toyota East - Contact info - Car Dealers Near Me - Aurora, Colorado

This dealership hires the most unethical people I've ever dealt with. It's not appropriate on this review to share my experience. I left and went to Arapahoe Toyota and was met with such stellar expertise. By the way took my issues to the top to Asbury Automotive Group and quickly learned the owner of this dealership has zero ethics. Do not spend any money with these people!!! read more

Absolutely robbery out here! Even if you get a brand-new car here! I got charged multiple times for one thing which's crazy

When we came here to buy the car it took all day. We had to do one thing after the other and then wait and wait. Then, we had to do another thing and wait. We just bought a car a Kia and it was not like that at all. Things went smooth and fast. We were done in 2 hours and out the door. And we didn't have to deal with Craig the awful sales Mgr. read more

Erik was amazing as my Service Advisor. He checked me in and out but more importantly went to bat for me with a warranty issue and was successful on my behalf. Eric absolutely went above an beyond what was required of him and for that I am thankful and grateful. Thanks again Erik! And thank you for treating me like a person and not just a customer which is rare to find anywhere these days! read more

RICHARD BOWYER! If you need a salesperson that is who to contact. The wife and I were researching 2025 Camry Hybrids looking for a travel car with better mileage since our SUV was a gas guzzler. I inquired at a few different dealerships and none of the salespeople elsewhere could match the energy he brought. We are happy with the car. It has enjoyed its first snow day up in Rocky Mountain NP read more

Stevinson Toyota East - 2025 Toyota Camry - Car Dealers Near Me - Aurora, Colorado

Excellent buying experience working with Mike Theriault (2026 Tundra TRD Pro). I knew what I wanted but for a few key details, and Mike was right there with me. Smooth process and worked through a couple hiccups along the way. Appreciate his efforts! read more

Freddy was extremely helpful and knowledgeable when it came to assisting me with buying a new car. He made the process nice and easy and I would definitely recommend him to anyone who is looking to buy. read more

I had the pleasure of working with Freddy who helped me get my brand new family car. The experience was great and quick. I would highly recommend to anyone thinking of getting a new car. Every single person that assisted with the process was friendly and knowledgeable. read more

Wish I remembered the details of my transaction back in January of 2022 but everything about it was really forgettable. Since then I have discovered car brokers and have had far better experiences. I'm not going to mention anyone here so DM me if you're curious. My lease is about to expire and I'm not even considering returning to the dealer. I just remember the amount of time I spent there buying the car and my time is far more valuable and will go elsewhere both returning my lease and buying my next car. The service department here is actually decent and deserves at least four stars for the volume and the type of customers that approach the service counter. Many of the service managers are both knowledgeable and personable. Just chat it up and they're really great people. With all that has been said, if you're looking for a car here bring money. Money talks and do your math. Do your research and stick to your research. If you don't like the answer go elsewhere. As far as service, be prepared to wait. That's just how it is. Even with my dash cam turned on you can tell they work diligently back there hence positive ratings. Yeah, a couple guys like goofing off but they don't do it on your car and they are just blowing steam. Think about your job. You do the same. Overall I had a solid experience and you can always develop good repoire with someone. If you feel uncomfortable trust your gut and request for someone else. Don't be a stick in the mud and don't try the "yeah but my friend told me I should do this." Your friend doesn't work there or is a sales person. There is an amount of knowledge I will accept from the salesperson and most I will not. Do your homework and most of all enjoy your car! read more

Worked with Miles and he was so helpful and kind. Really went above and beyond to ensure I got the best deal on my new 4Runner. 10/10 recommend him when buying a new car read more

First time taking my truck here for service. Seems like they had some renovations going on but the folks there made it seamless to get in and out. Shout out to Ian G. He made the time I was there really great! Helped me through all the services I asked for a walked me through the ones I needed. Super easy and quick to get my truck in and back on the road. Highly recommend scheduling online and getting there a little before your scheduled appointment. read more

Katie in the Parts department helped me out greatly with a key situation today. Girl needs a raise!

Love Stevinson East! Had a great experience purchasing my new car after coming from a different dealership - not so great experience. Jeff, Justin and Leonel made it seamless ( even with a name change we had to deal with) I think everyone should ask for Jeff Simpson as your sales consultant. Professional and fun wrapped into one. read more

Wow what a nightmare purchasing a vehicle here for my son. Shopping used Toyota Corolla, advertised Certified pre-owned (CPO)online. 2 cars available both with certified preowned on windshield, test drove 1st asked about CPO, salesman said "need to check", came back lot team made mistake? not pre-owned! Then drove 2nd with CPO sticker...liked it inside to buy, long waiting, negotiated deal with my son as owner/ loan responsibility, me co-signer, paperwork done hrs invested, sales mgr comes out tells me not certified preowned! I flipped out to walk out...we'll make it up to you offered a $5k warranty at no charge ( likely cost them nada). Reluctantly did deal. Now I get car not titled as agreed on paperwork but in my name as primary owner!!! Very shady bunch - be warned...I didn't think this kind of dealer was around anymore. Avoid them. read more

Poor experience across the board. From check in, to the job done, to follow up. All subpar! 1. Delayed appointments 2. Missing /broken items upon return 3. Zero follow up- 4 messages left with receptionist and online and not 1 contact back. 4. More negative.... I thought dealerships were supposed provide a nice experience at a higher cost. Not an awful one. read more

This review is solely for the service department. I had no issues in buying my car from the dealership and got excellent customer service there. I purchased my new car in Sept 2021. There have been 2 things that have been problematic on my car. The HVAC and the rear seat latch that allows it to be laid down. My new car came with a bumper to bumper warranty for three years or 36k miles (or whichever came first). I have contacted the service department a few times in this order: 1) I needed a new windshield. I paid for coverage with my purchase and after a small rock hit it on the highway a large crack spread. I scheduled my appt and brought my car in. After waiting a while, they told me this wasn't the right process and I needed to schedule by calling a different company that covered the windshields. They said said if I had called to check before making an appt, they would have told me how to handle. I was able to contact the other company and they took care of my windshield in short order. 2) I had an issue with my rear seat not laying forward because the latch handle seemed to be broken. I rarely lay the seat down so this was not from wear and tear. I called and spoke to someone who sad an appointment was necessary and I brought my car in, in April of 2023 and they said the latch had come apart on the interior and reassembled it. I had to pay for this visit even though my car was still under warranty. 3) My HVAC fan started to make noise and would get progressively louder when the fan was turned up. I called the service dept to see if this is covered under the warranty and to make an appt and the scheduler said I would need to speak to a manager about the warranty and transferred me to a voicemail. I left a message. Over the next 3 months, I left at least 15 or 16 messages with no return calls. I started trying to call the sales side of the house and did manage to get someone who was able to look up my car purchase and said based on my mileage (37.5k miles), I was now passed the warranty period and would have to pay to have this fixed. If anyone had returned any of my calls or let me know it was indeed covered under my warranty during the 3 months I left messages, I would have been able to have it fixed under the warranty. The delay in actually talking to someone meant I paid my local mechanic to replace the fan for my HVAC. This cost me $800. 4) At the start of the summer, I tried to lay my seat down again and the latch was once again, not working. After learning my lesson about the warranty/HVAC issue.. I called to speak to someone because I paid for a repair to this obviously defective part (and likely shouldn't have because it should have been under warranty at the time and should have been entirely replaced), and the same rarely used defective item stopped working again. I called the service department at least 8 or 9 times leaving messages for managers every time. I explained the situation to the service receptionist/scheduler and she continued to say I needed to speak to a manager and would transfer me to their voicemails. These 8 or 9 messages stretched over months with no call backs. Out of total frustration, on Monday of this week, I took the afternoon off of work and drove to the dealership. I walked into the service department which was not terribly busy with customers and spoke to someone who apologized profusely for the lack of returned calls and promised to fix it. I explained the situation to him and he said they would need to take a look at the latch assembly to see what the issue was or if it was different than the last time. He helped make an appt for this morning at 7:15am. I drove my car in and waited in the lounge. At about 10:30, they tell me the entire assemble needs to be replaced because the plastic clip inside was broken and they can't just order the plastic clip. They tell me I will need to pay a little less than $800 to get this rarely used defective latch fixed. This was obviously a lemon part or was assembled poorly from the factory, I brought the car in previously while it was under warranty and they gave me a Band-Aid job so not to spend any money on it, and then now when its out of warranty want me to pay $800 to fix it. For both visits together, I would be paying close to $1,000 for a plastic clip the size of a paperclip they should have fixed correctly in the first place. I just took my car home. I will not spend another dime at this place nor buy another car from Stevenson. What is the point when the attached services arm is so worthless? I am a very patient person and pretty understanding when it comes to services but this repeated subpar experience made me so angry. Will this review change anything? Probably not. Will they make it right? Probably not.. but other people should be warned. Take your business elsewhere. read more

PLEASE READ! I am not one to write reviews. And this is my second one star review of this location. I brought my car in for routine maintenance and a free oil change on file. All the smiles, reassurance, and quality driven statements I witnessed while in the waiting room are a poor reflection of how they actually service your vehicle. When getting my car back I noticed fluids on the ground dripping from the engine bay. I popped the hood and got an advisor. We determined it was water, likely used to clean any spilled fuel from the fuel injector cleaning service. I then notice the injector housing is not attached properly. The car went back for further inspection and to fix the housing. Likely all was benign but it's priority and principle that all the work should be getting done properly.. nearly each time I've come here I've had some type of issue, hence why I now take the time to look over my vehicle after service. And if there are issues, the owner should be informed. I would like to be informed when my aftermarket rims get scratched from poor lug nut wrenching (do they compensate?). I spend my money on dealership service thinking I get superior quality assurance. I would encourage you to do your own services or go to a local small business that has utmost transparency. Let this not be a reflection of my service advisor who took time to listen and explain wonderfully. Edit: after further inspection the cover for the cabin air filter was not put back together correctly, they said they did a tire rotation but my tire with a slow leak is still in the same place or they didn't reprogram the tire pressure sensors? read more

I may be able to add a star at some point, but as it is going now, I wouldn't count on it. Even if this location is closer, AVOID STEVINSON EAST at all costs!! I showed up on time for my appointment, having made it so I could, after my son gets out of the hospital, two months after going in, get my car back home. I showed up on time, but there was no arrow or sign for service, just for parts. So I keep driving while employees just watched - I even rolled down my window to ask, but then they turned their backs. I realized I was heading toward an employee only area, so had to reverse out. Finally I parked behind other cars that looked like they were there for service, but who knows? I walked inside and up to someone in the parts department. Because still, no signs. He explained he was parts, it that "any of the 10 guys" at the top of the stairs can help. I walk up the stairs to the smell of pizza (yum!) and walk by these 5 offices, each with two guys. All of them are eating pizza. All or the service guys are eating their pizza and/or talking. Not one asks if I need help. I finally pop my head in an office and he cuts me off to tell me that they come to us outside. I point out that I was there and no one came out. Again, there are ten service guys who all decided, despite them having 1:00 appointments available, that they would ALL take their lunch at the exact same time. He insists that I go back outside to wait. There's a guy outside who is putting in the floor covers and plastic wrap who sweetly looks at me and tells me I can go inside for service. That's when I'd had it. I tell him how the person whose job is service made me come back out into the heat where NO service employees were anywhere in sight. Why? BECAUSE THEY ALL TOOK LUNCH. Go West, go somewhere other than Stevinson, but don't come to Havana. By the way - the online appointment booking asks if you will be dropping off your car, waiting with it, or need a loaner. Guess what? STEVINSON DOESN'T HAVE LOANERS!!! They offered a Lyft, but I had to explain I am going back to the hospital, but don't stay there! So much for making it easier on customers. P.S. I love my service guy Kevin - he seems to be the only efficient bone in the Service department's body. If I go up to 2 stars, it will be because of him. read more

It has always been a great experience buying cars from this location! Shout out to Sergio for his great and genuine customer service, for helping out and taking care of me like if I was family every single time! read more

Recently bought a car from here and had great service! Jafar happily answered my numerous phone calls and questions and the buying process went smoothly. read more

If you're a young woman I would not go here. I took my 1 year old car in for general service where I was told it "failed" two inspection tests that would have cost almost $500 to fix. And had I not asked for the technical reasons for these failures, which were "just time and miles" and "there's nothing "wrong" with your vehicle", I would have paid for unnecessary services. This feels very much like trying to take advantage of a "dumb girl", especially by saying I failed part of my inspection to scare me into thinking it was necessary to pay for these additional services. read more

PLEASE READ! I am not one to write reviews. I recently visited the dealership with the intent to either lease or purchase a new vehicle. Since I work from home, I wasn't particularly dressed up, but that shouldn't matter when you're a serious buyer. I spent about 15-20mins walking around the lot, clearly showing interest in several vehicles- checking the interiors, trying to open doors, and examining different models. Despite this, there were four employees nearby who noticed me but made no effort to approach or assist. They just watched me, giving off the impression that they were judging based on appearance rather than treating me like a potential customer. Not one of them offered help, which was disappointing. As I headed toward the main office, I came across Alexi, who was the only one who took the initiative to ask if i needed assistance. She was incredibly helpful- answered all my questions, showed me several vehicles, and made me feel respected and welcomed. She truly went above and beyond. To the management: Alexi is a standout team member and a real asset to your dealership. If I decide to purchase a vehicle, it will be because of her excellent service- not because of the rest of your sales staff, who unfortunately gave the impression of being uninterested and judgmental. Alexi deserves recognition. read more