I am from out of state and needed to find a new dealership to get my car serviced. I've leased VWs for a very long time and I'm used to excellent customer service and good experiences. Unfortunately, that was not the case this time. To start, when I got to the desk to check in, it felt like my presence was barely recognized. The people at the desk were chit chatting and acted like I wasn't there. The guy handling my car never asked for my ID to verify it was me and he also never even gave me his name or card, in order to call if I needed something. I was really surprised when they didn't do a walk around with me to get my mileage or inspect the car at all. It all just felt strange and not what I'm used to. The 1 win in this situation was the guy who drove me to and from in their complementary shuttle. He was so kind, personable and on time. Major shout out (wish I could remember his name)! When I got back in the evening to get my car it was dark. I got the keys, but it would have been really nice if someone would have walked me to my car. I'm used to the car being pulled up front, but instead it was on the lot in a parking space. I'm also used to the car being nicely washed, but the windows and windshield had smears all over. The car also smelled heavily of gas for some reason. I don't mean to sound so particular but this was another experience of customer service and I feel like it was very lacking. There's a few small things they can do to make this a better experience. I know my car wasn't leased with them, but I thought VW dealerships would have similar experiences. read more

Would leave a 0 star if possible. Terrible experience bought a car on a Friday. Was told it needed pre delivery inspection. It was supposed to be done before I even arrived on Monday. Showed up the car has not even been touched had to wait an additional 2 hours for my vehicle to be completed. Terrible service this dealership does not care about the customers only when you're buying a vehicle. Terrible experience will not ever be shopping here or recommending it to anyone ever again. read more

I have tried repeatedly to get off their junk mailers, they just tell me to toss it in the trash. I'm trying to go green, nice Tynan's adding to landfill. read more

I'm not new to this dealership, and I've seen their customer service going down I decay, with no way back. I had an issue with my car and tried a couple of options but I was in the neighborhood and I had the feeling this would be another bad experience. What am I doing to myself? There is a reason why I switched to Larry H Miller on Colfax, in Lakewood. Anyways, I walked up to a female service advisor in the XPress Lube department. I told her what the problem was with my car. Then with an attitude she tells me that first of all, they need to do a diagnostic that will run for $199.99. Then she says it will take them 3 days to diagnose my car door. Then she tells me that the cars are computers, computers have to diagnose my car that is a computer. And I have to make a "computer" appointment for their computers to diagnose my computer. I think someone's "computer" is out of service. HORRENDOUS. I know that I can call Mr Tynans which is the service manager in this family business. But apparently no one cares. Good thing there are options, like Emich VW, O'meara VW and my favorite one Larry H Miller VW. read more

I just bought a new VW from Tynan's and had a great experience! I highly recommend working with Justin, he made the process really easy. He was willing to answer all of my questions and did such a thorough job ! read more

bought 4 cars from the guys. easy transaction. full transparency. drive from NOCO to Aurora without hesitation when I'm in the market for a vehicle. Tynan's customer for life!! read more

I have to give a big thank you to the service department. I dropped off my Atlas for service this morning after my 4th, 12-hour overnight shift at the local hospital. You can say I was exhausted. I took the shuttle home to get some sleep. Soon after I got home, my car was finished, and the shuttle driver surprised me by dropping off the car at my doorstep. This allowed me to get some sleep which I very much needed. Thank you, guys. Your fantastic customer service is why I keep coming back. Signed, a tired CNA read more

Went for service. Needs recalibration of front camera. Asked for quote $600. Told them to leave it. Pick up car and now the front assist is knocked out as well. Service manager said that happens when you run the codes to calibrate. I told them not to. His only answer is it will take $600 to fix. Said it's the cheapest in town. It's not. Lost a customer Tynan. Please send me a survey!! read more

i bought a new VW here last week. I was told by the sales person that I was getting a 7% interest. When signing the final paperwork, the finance manager did not review that, so I thought I had the 7% rate that I was told, but after reviewing my paperwork the next day I saw that it was 8.68%. The car was not cleaned well before being given to me. read more

This review is for Zach!!! At first he seemed like a real nice guy. With the best interest at heart. He was going to nissan and volkswagen to get us a deal. I trusted him that he had dignity and integrity. But boy was I wrong after jerking us for multiple days, where we had to take days off from work, because this paperwork didn't go through that paperwork didn't go through bunch of excuses, and for whatever reason the deal couldn't be done. He straight up ghosted us no phone call no messages no nothing, 0 he led us to believe that we were getting the vehicle from the get go setting us up handing keys everything, I appreciated everything this guy was doing but it was just a mask. Don't believe him when he says he will help you!! But we got a vehicle at Larry Miller with no problems what so ever. I will not be returning to this incompetent Tynan's dealership's ever again!!! This review is to say shop around there are bunch of different places, great customer service. These people have enough business so they don't really appreciate anyone!!! read more

Would not recommend. Originally, I brought in my beetle in need of a new starter, they said that it wasn't the starter. They replaced some hoses instead, and then discovered the car wouldn't start. Low and behold, I had to get a new starter. They made me wait an extra week for it, replaced it, then returned my vehicle to me with a flat tire. I went to a different repair shop for the tire, and again, my car wouldn't start. The shop replacing the flat Tynans gave me had to get up under my car and discovered that it was indeed my starter not working again, so they had to tap it to get the engine to start so I could drive it back to Tynans, where they said the car was fine a d that they weren't going to look at it. They kept it for another 4 days to test it. Then returned my vehicle to me with a broken wiper... So in total they had my car for around 3 weeks, without them offering a loaner, to pay for a rental, or reimburse me fore lift for their screw ups, and now I need to go get my wiper worked on :((((( Update: So I had to replace the starter again, and now it is in another shop and they are calling it quits on fixing it because Tynans did not put it back together right and there is water damage in the side where the dash is. Now I have to buy a new car. read more

Woke up to a dead battery. AAA said I DEFNITILY need a new one. I came to Tynan's to get a new battery, and Brian called and let me know that my battery is actually perfectly fine. They could have sold me a new battery and I would have never known but these guys were straight up with me and I appreciate the honesty very much. read more

Stopped in on a Saturday morning for a test drive. The sells people were nice. Friendly. Going for Test drive no issues at all. Typical new car mark up but I wasn't planning to negotiate today and didn't. Still trying to decide what kind of car I wanted. Wasn't pressed which was good. Test drove a 2023 Tiguan. Found the seats too hard and the ride too bumpy. Kinda disappointed cuz the seating was perfect height and adjustment to see over the hood. I may go back again. Compared to the Honda CRV, price of Tiguan was more reasonable. Gave it a 4 cuz disappointed with ride. Dealership I'll hold off cuz I dont know how they are service or negotiating. read more

I did not even buy from this dealer, just had a deposit on a car that decided not to buy. I asked for my deposit to be returned. Over a month later, and a number of emails/calls later, the dealership still hasn't returned my deposit. They have made a lot of promises that they will send it, that's about it. I was wondering if I was having an experience outside of the scope of their normal service delivered to their customers. I can see from the poor reviews it seems to be their M.O. So glad I decided not to buy from them. Avoid this dealer like COVID. read more

I have been working with Justin for over 3 months. I have been wanting to trade my Tiguan in for an ID.4. We were finally able to get it done this past Saturday. I couldn't be happier. I got the lease term that I requested and all the bells that come with this ID.4. Justin was patient with me and knew this was a big decision. When I got to the dealership to sign, I was thinking I was going to be there for hours, but I was in and out in less then an hour. Only because it needed to be detailed. When we did the walk thru of the vehicle, we noticed there was a large scratch. Justin immediately said that they would get the fixed. Appointment is tomorrow. Super fast service. I am excited to see what the next 2 years brings with this lease and new adventure in the Electric car genre. read more

We bought a VW Atlas from Tynan's and it has been in the shop 3 times with only 8500 miles on it. The first time they replaced the entire lower block of the engine, which took nearly 2 months, and when we drove it home the oil light came on. We found out that the service department never added any oil after replacement. They refused to cover the rental car costs on the last two break downs because they had no more loaner cars. I spoke with the service manager on this and was told "well it's not our fault we have no loaner cars and VW wouldn't reimburse them for a rental". I also never received a call back from the GM in regards to our vehicle and have filed a Lemon Law claim. We will never do business with Tynan's again and will never purchase a VW vehicle. read more

If you are under warranty and need a repair, the service department holds your place in line by holding your car hostage. There it sits, untouched for days or weeks. They do not have loaner cars so you just make do without a car for as long as it takes. The only waiting list consists of the cars on the lot waiting for service. If you take your car back, you lose your place in line and start all over again. Communication is close to 0. Customer service seems to be modeled on the old Soviet empire. My advice is to choose anyone but Tynan's VW. read more

I have my second VW and the first time when I took it to service was always good until this year in August, I set my appointment for my oil change with over a month time and a day before my appointment Monique contacted me and was very rude and unprofessional, everything end it up with the manager Garrett, the issue became because I had a recall and she said she didnt had time ti see my car until 2 weeks so I did ask for a car or something to move around( Im a single mom with 4 kids that needs a car) she said that was my problem since they dont give one. And around a month of that my battery died ( I tought was because of the recall since my car was only 36,000) they help me ( not sure it was the pressure of the recall and Monique said that my car was fine and I had this issue) but when they gave me back my car I even had a sunflower seed on my window and was dirty (I have pictures and emails or all this) and now I had another recall talk to Garrett again but customer service is poor there they make you feel like money is more important that people or your car, and like I said before August I never has issues, like this. I have been following instructions because VW send me letters and they are the closest dealership but I guess after having that big issue in August they dont want me there. Having to have oil changes or whatever the car need should be simple and easy, I have work in customer service for over 15 years and I love to me people feel value not that they want just your money(which you are not just paying $10 is more than that every time) but dont care about the customer service they give you, charge the money but provide at least good customer service. In attaching pictures of the email and how my car was giving to me after service and after i paid $375 i was even missing a mat. read more

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Xavier, Liram, Chris and Jackie were a great team. They helped me get the best value and were responsive. They made sure things were right. read more

Thanks to sales guy Xavier GM Matthew Service Department Caruther /Tom and Service Manager Garrett and Finance Chris Always taken care of the customers needs. If you want or need new car go see this dealership. read more

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Jim is very nice, Mario sold us a great car, but Chris was rude when we discovered title paperwork was filled out incorrectly. We have been back and forth MANY TIMES with the DMV (and had to go there TWICE in addition to BACK TO AURORA to get a new temp plate) because the clerk/whoever is INCAPABLE of putting the correct address on paperwork. I am so frustrated by this waste of time due to failure to pay attention to detail. We currently do not have our title or plates an we purchased the car 3 months ago. I am on the phone now, making my 8th (!!!!) phone call with the issue unresolved. read more

When I first started going here I loved it. But now not so much , the front desk ladies are always rude with an attitude like they hate their job. Bad with schedule and explaining . I just always have a bad experience now with them. Not the friendliest. So I decided to go to the Denver VW on santa fe and they are way more professional, accommodating and really nice! Will be going to the further location from now on. read more

Took my car in for inspection and need to check some sensors when asked if I could leave the cars for days I said no but will bring it back when I can. The kind lady responded very nicely and I understood completely. The next people who helped me with the inspection piece, were very nice and understanding and explained everything to my understanding. I was very please with my experience here!!! thank you!!!! read more

Great experience all around! I went into VW looking for a new car as my previous car was totaled in a car accident. I was searching for weeks when I came across the 2020 Atlas R Line Se. It was perfect for us. Eddie, Matt, and John made leasing a car such an ease and a great experience. I appreciated the honesty and respect I received while shopping here. No one was pushy and everyone was very knowledgeable. Signing the lease documents took less than 10 minutes! My husband and I would definitely recommend them. Thank you again! read more

We bought a 2021 Jetta from Omar on Saturday (12/4). The car has less than 100 miles on it. On Tuesday night (12/7) the check engine light came on. The service department said they could not look at for over a week, Omar did not care and did nothing, and our brand new car is sitting the shop waiting for someone to even look at it. It has been an incredibly disappointing and frustrating experience. read more

I can't express how grateful I am for mr tynan and his crew for helping me get a vehicle during a rough time in my life . Actually 2 vehicles back to back! Everyone is kind, supportive and helpful! I'll forever be grateful and highly recommend this dealership. Happy anniversary to Andrew Miller!!! A great salesman read more

Tynan's Volkswagen - Car Dealers Near Me - Aurora, Colorado

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Below is my review of a used car purchase (2010 Jetta SportWagen) I made in October of 2014, I wanted to take some time to defuse. This was the worst car buying experience I've ever had, and I regret giving Tynan's a cent of my hard earned money. I hope I can spare you some heartache. These points were made previously to Mr. Jim Tynan via email, so this shouldn't come as a surprise to the business... * While doing my homework on the vehicle. The vehicle had just over 55k miles on it, but according to CarFax the 40k service had not been completed. Tynan's Sales Dept. worked out a "discount" for us, $500 instead of $800. I was thankful to save money, but I feel that scheduled maintenance should have been taken care of free of charge. This scheduled maintenance was added to the purchase price so at the time of registration had to pay taxes on that service because it made the sale price higher. * I set up an appointment and took vacation time so my wife and I could drive up from The Springs to see and buy the Jetta. Once we were told that the car was not available because it was at a body shop getting a new bumper. So much for having an appointment. * Our salesman tried to talk us into buying the vehicle sight unseen. We were not about to buy a car we'd not seen or driven. * My wife and I made another trip up to the dealership after we got off work see the Jetta. We met with the same salesman again. He seemed impatient that I was being thorough when doing a walk around, he actually asked me what I was looking at/for. * I had brought a tire depth gauge with me, which revealed that the rear two tires were at 4/32 (a measurement that warrants replacement). The salesman said that obviously the mechanics completing the inspection felt that they were safe, and would not budge on the price, even though the car needed two new tires. * Tynan's had a coupon online for $400 off if a test drive was scheduled and the vehicle was purchased. The Used Car Manager said they would not honor the coupon because they were at their "bottom dollar" and wouldn't be making money from the sale. He also said that the coupon would have been taken off the advertised price, but they were selling below the advertised price. This vehicle did not have an advertised price, online it said to contact the dealership for the price. * In the Finance Department we were handed a sheet of paper that was about extended warranties but they were never offered to us or explained to us. * Two days after purchase I find water stains on the headliner, and about an inch of standing water in the trunk under the spare tire. (See the attached photo). I griped to Tynan's about this, and they had me bring the car back, they replaced the satellite antenna and called it good. However when the rainy season hit again there was water back in the car. Not trusting Tynan's I took it to a VW dealership in The Springs, who said that there was a problem with the sunroof and drains. It set me back over $600. * Tynan's forgot to do a smog check on the vehicle, so we couldn't register the car. We paid out of pocket to get the check done. Tynan's did reimburse us for this "mistake". We should have walked away, but the price was so good that we put up with the games and added costs (like scheduled maintenance that wasn't done during the inspection/intake process, oh, and new tires). Now we're driving a car that we feel is a "lemon". Should have remembered the old adage, "If it sounds too good to be true it probably is." read more

Tynan's Volkswagen - Water leaking into vehicle purchased at Tynan's VW (see review) - Car Dealers Near Me - Aurora, Colorado

I'm not someone who writes a lot of reviews. I recently leased a new Atlas from Tynan's Volkswagen and the experience was incredible. My sales consultant Cory helped provide me a great price, including everything I was looking for. They were upfront and honest about everything and went way out of their way to make sure all my needs were met. I shopped other local Volkswagen dealers and Cory & The Tynan's team were by far better priced and more trustworthy. If you are shopping in the Denver area, then I would strongly recommend you check them out. They listened to me, didn't make me feel rushed, didn't play games, the final price was exactly as negotiated and the sales staff went above and beyond. It was quick and painless. 5 STARS!!!! read more

We had a trade in that they never took out of our name. We got tickets in the mail from the car being driven around and had to try for months to get them to respond to us as we tried to get that vehicle out of our name. Our sales person was really nice but everyone else that worked in the office was standoffish, unhelpful, and shady. Don't spend your time or money here. read more

I called and spoke with Chase, who was great, and assured me that the car I was interested was indeed on the lot. When I got to the dealership I was well taken care of by Brittany Kim. She pulled the car around and we went for a test drive. She was polite and knowledgeable; very friendly. I had been to different dealerships that day, and the previous week, some that were extremely pushy and others that didn't need to be - they knew that if I was going to buy a car - I would. Brittany was slightly pushy, but having been to a VERY aggressive Volvo dealer the week before, I was semi expecting this. I felt pressured a little, but I got a great car. Jim and Tim helped out, as did Cole in finance. Cole was excellent. I didn't feel hustled, but I didn't realize that buying a car required so much bargaining. I found this annoying. The sticker price was $21K, the internet price was $17K, and what I walked out of there paying was something different... I would say that making the prices cut and dry would allow customers and sales people to have an easier time selling cars, but then again - I am not a sales person. I am enjoying my Golf, and hope that continues. * and I hope I got everyone's name right! read more

Tynan's Volkswagen - Car Dealers Near Me - Aurora, Colorado

It took writing a 1 star review on Google to finally receive call back from this dealership after attempting for 3 months. When I finally got my returned call he basically laughed and said I could try calling back in order to talk to someone else that could help. I've never felt more taken advantage of by a company that we trusted to make a big financial obligation from. This is terrible. My message was finally passed along and they called, but they didn't call me, the lease holder, they called my husband who is not even the contact and is not on my lease. Him not being on the lease was the issue in the first place, because he was supposed to be at signing. So go figure they have his number even though they claim he's not on the file. Matt the Sales Manager seemed to be attentive but ultimately nothing was done and I will have to pay for the mistake that they made which is not just. The solution given was not a solution at all. I can't say it's entirely on the dealership because I can't be certain. I was told the decision was made by corporate but who knows that to be true since when I called their corporate they said the decision is made by the dealership. So if it is corporate, they will not fix a problem a representative of their dealership made on my behalf. My husband is a disabled veteran and what they did was wrong. The whole process was terrible - even before realizing this mistake they made after the fact. It felt just like how they say dealerships manipulate and pressure buyers. I completely regret and kick myself for continuing even though it raised flags to me at the time. Save your frustration and go elsewhere, and no matter where you do go, if it sounds to go to be true or they are pushing the sale - trust your gut and learn from our mistake. read more

I recently leased a 2019 Jetta SEL Premium from Tynan's VW. I was not sure what to expect, but WOW! I decided to go to Tynan's because it is near our new home. Everyone was professional, showed excellent customer service and hospitality. From my leasing representative to Jim Tynann, Drew and John, they all went above and beyond to show they cared. If this type of service continues I am confident Tynan's will be my dealership for life. Thank you to everyone for making my experience a positive one. You are the best! Walter P. read more

They always take care of my car service is great and happy to have bought from them. Make sure you buy the oil packages so you can save on them long term. read more

Completely unresponsive to multiple emails and text messages. I put down a deposit on a car, heard nothing from them for months afterward, then couldn't get any answers when I reached out to them wanting an update. Are they even trying to sell cars? So disappointing. read more

Asked them to change my oil, mount my front license plate, and change the wiper blades... I was charged $90 just for them to change my oil... sat there for 3 hours and didn't get half the things I wanted done... read more

Nightmare with oil change. Took wife's car in for oil change. Car had too much oil put in. Over filled coolant reservoir. Car has 9500 miles on it. Already have issues with cars transmission that the dealership service department refuses to acknowledge. Thank God the car is leased. We will never buy a VW again. read more

Trash. Sat for 6 hours they said we got the car then they shut us down at the end and kept running credit through banks when they said it was approved a long time ago. The sales lady built like a hour glass though and had a nice fatty to keep me interested and not shove my anger down one of their throats. They have group meetings when negotiating it was kinda weird. read more

I spoke on the phone and via text with Adam to assist in a lease buy out. We went into the dealership after discussing my plans, only to be told by Mario that they would not be able to facilitate my lease buy out as I am not obtaining financing through VW directly. His advise was to go to any other VW dealership to assist because they don't like the "risk". Sounds lazy and unprofessional to turn away loyal customers. read more

Tynan's absolutely nailed it in my experience with them! Needed a lot of work done on my Touareg tdi and luckily it was under warranty besides one part. They saved me 4000$+!!!! Cother, the service rep, was extremely helpful and polite. Another plus was that they gave me a brand new, off the lot, 2019 Jetta with 0 miles as my loaner vehicle. I would also like to thank the vw technicians, great job. Overall 10/10 experience with Tynan's! Thank you!!! read more

I will never buy a car hear or recommend this dealership to anyone due to the unethical and immoral behavior displayed by Chris Myers. I had leased a 2017 Jetta from them and when the lease had ended I chose to buy the vehicle from them. When I came in to finance the vehicle I talked to Jacob Abramson and gave him a rundown of what I wanted to do. He set me up with Chris Myers who gave me papers to sign for a $15000 payoff, which was $5000 more than the payoff quote for the vehicle. When I asked why the total was nearly 50% more than what the payoff quote was, he explained that there was an extended warranty added, which I never asked for. He also told me that he could remove $2000 of that if I had a Sam's Club membership. He never verified if I had the Sam's membership, so I think that he just added the $2000 to add to his commission. I asked for the warranty to be removed and he began to be very rude and acted like I was an inconvenience to him. When he could see that I was not going to back down, he decided to go the persuasive route and insisted that it would be much easier for me to cancel it later. Since I had my young child with me, I did not want to make a scene and felt like that was the better option. It turns out cancelling it was not as easy as he made it out to be. I made several attempts at cancelling the warranty coverage. I emailed Chris numerous times to no avail. I tried coming in to speak with someone and I was met by Jacob Abramson who said that he scheduled an appointment for me to come in later to speak with finance. When I returned for said appointment I was met again by Jacob who said that finance was not there and he rudely pretended that he had no idea that I had spoke to him prior to make that appointment. After calling and confirming that a finance manager was available onsite, I came in to speak with someone and Chris was more rude than he had been in the past and told me that he would not cancel the warranty appointment because he did not have time, but that if I emailed him the necessary documentation that he would cancel the agreement. I emailed him the documentation and sent several follow up emails, all with no response. I was finally able to reach Chris by phone and he told me that he had cancelled the warranty and that it would be processed in 2 months. After 2 months I got a return check for my cancelled gap insurance but not the warranty. I called the warranty company up and was eventually able to cancel the agreement with them and they notified me that no attempt was made on behalf of Tynan's to cancel the agreement. The warranty agreement explicitly said that the warranty had to be cancelled through the dealership, but since I was unable to do that after several attempts, they allowed me to cancel the agreement directly through them and receive my $2000 back. It was blatantly obvious that Chris and potentially Jacob were going out of their way to make it as difficult as possible for me to cancel the warranty, due to not wanting the commission deduction to reflect their paychecks. I can't believe they even tried to put that on there in the first place when I never asked for it, not to mention gouging me an additional $2000 and saying he could remove that because I had a Sam's Club membership. Chris Myers is an absolutely terrible human being and I hope that one day he gets a lesson in Karma. read more