I just visited this location to make a deposit. The wait time was short, maybe 3-4 minutes. Sandy greeted and assisted me. She was very nice and courteous. read more

I usually go to this bank because it's in the store albertsons, but their customer service is the worst. I had to wait 20 min for help and then one of the tellers decides to close her window because she said she had to take a phone call. mind you there's only two tellers. i work in customer service and I know that before you go and take a phone call take care of the only cistomer that's on line before you decide to close your window. read more

I make a point to come here . Everyone is very friendly and I enjoy conversing with each one of them. They make it so pleasant to do banking . Blessings to each one of them. read more

I never experienced this worst bank in my life. I saw duplicate transfer 3 times continuously. So I called bank customer care. phone operator said she could not see any duplicate transaction. She was so rudely said. Then she came into my phone and she confirmed that on line banking shows numerous duplicate transactions. Then she so surprised what going on? So I said this is maybe online banking system glitch. So operator agreed. So she transferred to another department. Then next operator said " you cannot access your account. We have to suspend all 4 accounts which you have now. " " I said, excuse me, I have direct deposit coming two days from now from my work, if you suspend all of my work, how could I live? I need to put gas in my personal car and buy food tomorrow. US bank operator said, you can receive your salary but you cannot access your account anymore. You need close your account and reopen include your credit card. So you can go branch office tomorrow morning. I said I have work tomorrow so it will be damage if I step out my work. Phone banking said. No sorry you cannot access your accounts any more. Next day I went to US bank Gardena branch and spoke to branch manager. He said we don't have any appointment for you today so I can explain to you have to make appointment. I said but my salary coming soon, so I need access my money. He said, do you speak English? Do you want me to take out from here now. Why you don't listen to what I said. We cannot do anything here in branch. I said why I cannot access my money. He said you can receive money but you cannot access. Make an appointment to meet with banker. I asked a teller, how is my credit card with US bank ? She said sorry closed already. I said why ? It will affect my credit score. Teller said Yes we had system glitch since May 2024. Then manager running to came in our conversation. And stopped. I cannot accept this situation. I need to take an action further. And I never never never recommend anyone for US bank. I will never use US bank in my life. This is worst bank, very arrogant, no training, no mercy to human being. They don't care. They suspended all accounts. I felt this bank is so arrogant so I opened other bank account already for back up. So I changed direction of direct deposit. My company which I work now supported me promptly to change the bank for my direct deposit. So damage was minimum. However this is worst experience. I assume why this is happen, first of all, the US bank made M&A so system transfer has been incomplete. Second of all, this is usual situation after M&A. US bank over take Union bank. So US bank want to refresh their customers, so try to remove customer from Union bank who concern new system. Also try to remove staff from Union bank after the M&A. This is usual situation of M&A. However why the old customer like me who had account with Union bank long long time needs to experience of harassment like this. No ! read more

They have friendly staff. I like that there opened a little later than other banks and being located in a grocery store allows me to get my shopping done at the same place read more

Bad Service, They do not care about Senior citizens, I went to this branch with my dad, they had a line outside the store . I don't mine standing in line , but I asked the employee if they have a dif service or line for Senior Citizens , because my Dad is a Senior who is in Radiation therapy and she say No. They need to have a dif line to accomodate our Seniors or Special hours, because they are putting them on risk read more

Great job guys. Everyone there is great and helpful. Their business hours are the best and really work well with my schedule,I also like the fact that they are open late Saturday and Sunday. If you don't have a U.S. Bank account I recommend you get one with this branch. BTW they also do auto loans, I'm on my second auto loan with U.S. Bank. read more

I made an appointment with a notary and the appointment was confirmed by email twice, including the day before my appointment. When I arrived, the bank was closed and an Albertson's employee said they hadn't seen anyone there for days. If the bank had to close for Covid or any other reason, someone should have contacted me to cancel the appointment. Very unprofessional! read more

This branch is absolutely useless. They can't help you with anything unless the branch manager is there and she usually isn't. Dolce is very nice and accommodating but the overall services here are lacking in a huge way. I had the worst banking experience I've ever had in my life here. 40 days to recieve a deposit done in the atm. Nobody at the branch can do a wire transfer except for the branch manager and yeah again I've yet to lay eyes on this person time to shop different banks sad because I've banked here a very long time and the only person that hurts is me they could care less. read more

Girls here are total bitches to the customers my dad always sends me in to make his deposits and they don't want to do it because I'm not on the account yet I have the debit card, account number, and am not withdrawing any money. read more

Horrible branch. They never process their payments on time. I always have to get a late fee removed because they just take so long. Even when I pay with cash it takes them 3-4 days to process a payment. read more

Worst customer service!!!one of the banker lady did not want to cash my deposit because she assumed that there's other barcode in the check and will not deposit my check..HORRIBLE Bank read more

Wish I could give a zero stars. I tried to close an account that someone used under my name. The bank refused to do so. I also have a credit report with a credit card from this bank I never took out. Which they refuse to close also . They also told me that what they did is not considered fraud. read more