These ladies are the best, and definitely the greatest MAC store experience I've had yet! Be ready to be treated like a queen/king!

Hello! Just wanted to thank you all for the love and support you show Mac Brentwood! None of it goes unnoticed! We appreciate each and ever one of you! Xoxo, Saia read more

I just wanted to leave a comment about both of my experiences at this MAC store.. I was helped by Christina the first time and today by Missy.. They were both SO sweet and helpful in so many ways!! They answered all of the questions I had and they were both the BEST at what they do!! I'll never get my make up done by anyone else besides one of them.. thank you guys so much! Gina read more

Love it. I finally have a great match of MAC foundation compared to what I bought the last time at the MAC store in Concord. I was in and out in less than 10 minutes (which is my kind of shopping!) read more

This MAC is located at the streets of brentwood. I like to go here mid day mid week due to less people shopping that way your able to get more help from the people that work here. If you happen to come on the weekend expect to wait forever to be helped, even if you already know what your coming in for, it will still take a long time to get noticed. Tip! If you collect 6 empty MAC containers you get one freebie ! Like gloss or lipstick ! So save your empty eye shadow, blush, powder containers ! read more

I came in to get my makeup professionally done for a formal event. This place now charges $60 to be done by a professional makeup artist. I will not be going back. I was told my makeup would last until I took it off. Not even 2 hours after done my foundation was coming off. My face felt and looked slimy. My husband even asked what was wrong. The eye shadow did not last and after fixing the foundation I had to fix the eye makeup under my eyes. I had grey/blue circles under my eye as when the woman got eye makeup where didn't belong she just covered with more concealer. My lashes - started coming off at the beginning of the event...so 2 1/2 hours after done. This picture is of me 5 hours after makeup done...eyeshadow 1/2 gone, lashes gone as 1 literally fell off and I lost it. I could have done a better job and had my makeup last ALL day and night if did myself. read more

MAC Cosmetics - Very disappointed and will not be going back. Lashes fell off (lost one) and eyeshadow wore off 4-5 hours - Cosmetics & Beauty Supply Near Me - Brentwood, California

This store is pretty good and better than I expected for Brentwood, to be honest. I agree that the guy in the store (can't recall his name) really creates an excellent vibe w/a hearty greeting. They could improve in this area by all sales associates acknowledging customers within the first couple of minutes that we enter the store. The store is very small. I know you see me. Usually all associates are busy, providing in depth m/u applications to customers but they will grab what you need and ring it up if you know exactly what you're looking for. I *do* feel they do a good job balancing that. I think if you are getting a m/u application, you should bring a good attitude & prepare to be interrupted if your artist has to help someone at the same time. read more

The no. 1 reason I like this place is that it's in Brentwood. That being said, I've never seen this place packed which is very uncommon in MAC stores. Staff is very knowledgeable but they need to smile more. They are too serious. read more

Shout out to Christina for her customer service She greeted me as soon as I came in, answered my question, & told me she will be right with me. She filled in my eye brows for me & was very nice & sweet. My results of my eye brows were great very natural & cute. & she also wished me back. Her service was to the T. I appreciate service like that because I value where my money goes. I'll definitely be seeing her when I need them done. Thanks Christina ! read more

This review is for MUA Leah and if I could give her 10 stars I would! Super sweet & helpful. Didn't mind taking time to help at all! Super personable and best part she got my style in like the first two minutes of helping me...basically natural, conservative with an inner chameleon. Will probably go back tomorrow to add to the fabulous collection I bought today. Thanks Leah!!! read more

MAC Cosmetics - Beautiful items...including Mineralize collection :) - Cosmetics & Beauty Supply Near Me - Brentwood, California

Thank you so much to Saia for making my first makeover experience so beautiful I almost cried and he said no don't cry read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Brentwood, California

Love Mac, they provide the best shades and colors in eyes, lips and for the face. I would suggest to go during the week to avoid the crowds. Also, you get that one-on-one attention when it's not so crowded. read more

Love the ladies here. Very sweet and helpful. Not pushy or rude. The products are wonderful. A little bit on the pricey side but if you want the best expect to pay a little more ladies. I highly recommend MAC :-) read more

MAC Cosmetics - My bag of goodies - Cosmetics & Beauty Supply Near Me - Brentwood, California

I love that this MAC store is close to my home. I just go in and out and grab what I need. The best part is they always have what I need in stock. That's a big plus!!! The staff are helpful and sweet. I give it a 3 star because it's almost perfect. Last week, I had to return a few products that did not work for me personally and stuff that I already have in my kit. The girl that helped me had a bit of an attitude, did not look at me and asked me a ton of questions. The questions I did not mind, it was her body language and her tone that I did not appreciate. I had my receipt and the products were in their original box and were untouched. At the end of the transaction, there was no acknowledgement whatsoever, no "thank you" or have a great evening" and not even a "I'm sorry it didn't work out for you". I just found the whole experience very unpleasant. I'm sure she was just having a bad day. Even with that experience, I will still come to this MAC because it's well closer to home and the Manager is very nice. read more

Love coming here! most of the girls are soo sweet! whenever i need something or have questions they are always soo kind to assist me. They always help me find what im looking for and If i have questions on how to do a certain makeup look they are very sweet about helping me. If anyone ever gets their makeup done there definitely ask for Kat. Her makeup is ALWAYS flawless :) read more

I came in this afternoon to get a lip scrub and liquid lipstick. Josiah was super kind and helpful! He helped me find my perfect nude, which made my day! read more

Great Service, Beautiful People! Saia you are an Angel for accommodating me even though I did not have an appointment.. He did my make-up so Beautiful and made my evening so great! He is so professional that He could have sent me somewhere else but instead he went above and beyond helping me achieve my plan. I love the products and I love this Store! Bravo guys! read more

Love love love it. Everything about this store and the staff is amazing was able to look fabulous last night. Thanks to the amazing staff for all the help. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Brentwood, California

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I'm new to the area and decided to check out The Streets. The customer service at the MAC store was excellent. When I went in this afternoon the staff came up to me; showing me different new pallets, letting me sample what I wanted to, gave me tips on what products worked for my skin tone, they were very friendly. I came in to buy the new Aaliyah line. The ladies were all wearing product from that line and showed different examples on how it looked best. I received a poster and free 30 min makeover for next time. I will definitely be returning due to the fact that I felt welcomed. read more

One girl in particular was super rude and had a terrible attitude. She was short and had curly colored hair. On top of that, she never returned my debit card to me after processing my return. read more

Saia at MAC. is the best... great customer service and just all-around great guy.... I would go back just to because of him and his excellent customer service read more

I don't subscribe to buying expensive makeup often, but when I stopped in the Mac store in The Streets of Brentwood with my mom Missy helped me find a foundation that match my fair skin perfectly(which I thought was impossible). She was friendly and patient helping my mom and I, Missy is the reason I will return. read more

I wish I could give this MAC a better review but unfortunately every experience I've had has been crappy. I'm a makeup enthusiast and purchase a lot of MAC products regularly, most of the time online. Most stores I've been to have either been REALLY friendly to makeup for the fact that they are messy or out of stock OR it's been a perfectly stocked and organized store where I don't need anyone to help at all! But either way when you spend a lot of money on makeup, you want to get a good experience with the purchase otherwise it's just not worth it! Every time I've been in this store the staff has been lazy or rude when I ask for a color match. You're working at MAC cosmetics, don't you like makeup? Don't you want to help me?! Since I live in the area, I'm sure I'll be going into the store again at some point. Hopefully I'll get a better experience and I can update the review. read more

They have the WORST customer service I have ever experienced!! Just because I might not "look" like I have money to spend because I go in my sweats and hair up doesn't mean I have to be ignored. ONLY reason I'd ever step foot in there is because the location is convenient and the only reason it's even getting one star. read more

I have had my makeup done at this MAC twice and have stopped here to shop a couple times. Both times I had my make-up done I had appointments. The first time was for a wedding and though I had to wait a little bit before anyone could start doing my makeup it was an overall good experience. The two stars I am giving is in relation to the second time I got my makeup done. Here is the story: My mom and I made appointments for 11:45 and 12:00 on a Saturday a couple weeks ago. We made it to MAC on time and excited! We went in and the lady at the register didn't smile as she told us it was going to be a little bit. So my mom and I walked around the store and then just stood there waiting for a good 15 mins (not bad). My mom took the first makeup artist available and sat down to start. About 10 minutes later I was sat down to start mine. 5 minutes into us sitting there, and my moms face covered in concealer, the store was bombarded with customers. Immediately the women doing my moms makeup left to help customers. The guy doing my makeup kept doing it. About 10 minutes later the makeup artists comes and apologizes to my mom and tells her that it will just be a minute. As I am getting my makeup done i can see this lady putting on makeup for walk in customers right and left. Asking if others want to try this or that product as my mom (someone with an appointment) is waiting! I started to get pissed and finally went up to the lady and said "I don't know what's going on, my Mom has been waiting 30 minutes and your doing other people's makeup." She then told me she was the MANAGER and had to help the walk-in's. I sat back down steaming with furry as my makeup artist finished my makeup. Finally the manager got someone to finish my mom for her since she was too busy and by that time my makeup was done. We left the MAC store 2 hours after our appointments which should have each taken about 30 minutes. I spent $140 there and they offered no discounts or apologies even though the entire store knew we were pissed. The fact is, is this store manager could care less about appointments. Which is horrible customer service. One redeeming factor (and the ONLY reason for the second star) was that The guy doing my makeup and the girl who finished my Mom's were very nice. They smiled and were cheerful unlike the manager and other older lady that worked there. The guy even kept apologizing to me as he was doing my makeup because he could see how mad i was. Next time ill take my money somewhere else! read more

The five stars are for "Joe". I've never had anyone use the techniques that he did on my eyes (not even the other MAC consultants). Outstanding personality and ability. He teaches, as well as performs. read more

In Brentwood? Well, I guess with the average income pushing that of the wealthier Contra Costa communities, but without the boys club mentality, then must be a match. Very friendly and fun staff during this visit. Family members have run in here when in town and prefer it over the locations in the former "it" communities. Great to stock up on multiples of your favorite here. read more

TERRIBLE customer service. Never coming back to this location. Went in for a mascara, no one could answer my questions, then I had to wait to check out even though there was no line & 4 girls working read more

Very poor customer service! None of the Sales Rep bother offering me help. So I end up walking out and feeling rejected. Never, ever I would come back. read more

Rude!!!! That's the first thing that comes to mind! I entered and the girls just looked at me then went back to what they were doing. No hello no greeting it was rude. Then when I finally chose something it took them 30 minutes to ring me up! There was nobody else in the store!!!!! It was around 6pm on a Tuesday so they weren't busy. It's not the first bad experience I've had at this store either. A couple of other times I've walked in to purchase some products for my mom and once again I was ignored and I was the one who had to track down the employees . I have to go to the Concord or Berkeley Mac because this one is overly rude! read more

I went in to just take a look at the concealers. I have plenty from other companies but was not happy with them. As I was looking, Savannah introduced herself and asked if I needed help. She had fabulous make up and I told her I wanted her look. I sat down in her chair and she worked her magic. After just a few minutes, she showed me the best products for what I was looking for and showed me how to apply them! read more

I worked in retail management when I first started college, so now whenever I shop I try to give the employees the benefit of the doubt when it comes to customer service because I understand that the first layer in the depths of hell is working in retail. However, I've had too many instances with this particular MAC which have inspired this review. Everytime I go in, I'm typically not dressed to the nines- and I don't get as much as a "hello" from the makeup artists, even when there are NO customers in the store. I happen to love makeup and will be willing to spend the big bucks when I shop- but it's gotten to the point where I would rather drive 30 miles to Concord because I don't want the girls to receive my commission. My advice: pay attention to everyone so that people like me won't feel like Julia Roberts shopping on Rodeo drive in Pretty Woman. read more

The moment my daughter and I walked in we knew it was going to be the experience we so wanted to share. Missy and Saia are truly unique artists and it is apparent how passionate they are about their jobs. We had a special evening to share and had our make up done by each of them. They listened to what we wanted, took their time in creating such a beautiful look on each of us, were so fun to work with and knew all elements of the makeup artistry. They are skilled and we would recommend them to any one who wants a end result that is truly unique. We left there feeling so beautiful and of course that carried throughout our night . Thank you again Missy and Saia!!! MAC is fortunate to have the 2 of you and so glad it's in Bentwood as this is now where I call home!! read more

Im a licensed cosmo, and for me my main business is hair, but i do the occasional weddings and prom event makup, i only use mac products on my clients, just for the ease of recognition, and professionalism the brand has.. Most of the MAC's I've been too have the typical employees, just selling u the products, testing ur knowledge, "because I do own a Mac Pro card"... But the girls at the streets of Brentwood. Are different! They are nice and actually interact with you at a more "human" level! They even know my 9month old sons name! And ask me about him every time I'm there, it shows me that they have a great bunch of employees:) thanks MAC ! read more

The makeup quality is as good as anywhere else because it is a MAC. However if you're looking for the same quality in customer service you will not receive it here. read more

I have very mixed feelings about this particular location. I've had 1 really bad experience and 1 really good. It's pretty hit or miss with which employee you get. Bad experience: I made a makeup appointment a month before prom, specifically on the first day that you're allowed to make appointments for that date. I called 10 minutes before they even opened and they answered and gave me the slot I wanted. I also called 2 separate times leading up to prom simply to confirm my appointment. When I showed up for my appointment, the woman was extremely rude and said that there was no trace of my appointment. After a long, heated discussion, they FINALLY dug some girl out of the back to do my makeup. She finished extremely fast and it didn't look good at all. Very disappointed every time I look at my prom pictures from now on. read more

I just experienced the worst customer service I have ever had, streets of Brentwood MAC was terrible. Nobody greeted us when we're looking at eyeshadow trying to find a color nobody came or asked us if we needed help finding a color. When I found a color that I liked I waited in line for about 5 minutes before one person acknowledged us and told us to wait in line. Which we were already doing. Another girl finally came out asked us if we were in line and told us the girl who was walking around not helping anyone can't ring anyone ion which was ridiculous because there were at least 6 other women in line. I will never come back to this MAC. read more

Ive loved MAC since their store on UNION in SF. Very disappointed in the service today. Set appt months ahead of time, communicated we were going to be a little late which was no pobl since they were running late to find out once we arrived they had to fit us into their current schedule. Bad Communication from manager. Will travel elsewhere to buy MAC products or maybe not buy any at all read more

One of the main factors of why I love Brentwood is the convenience of the MAC store in The Streets of Brentwood. They have a good supply of inventory and are on top of all the goings on in the makeup world. As a makeup artist myself, I appreciate attention to detail and good customer service - two things that this MAC store has. read more

I LOVE coming to this location!!! It all started off with a few weeks ago coming in and asking for suggestions with eye shadows etc. and a lady by the name of Krystle gave me her input and got a feel for the colors that I usually like and what occasions I usually tend to. Afterwards I asked if I can set up a make over with her, and she briefly scheduled me in. I came in the very next day and she sat me down and asked what I was doing for the evening and really explained in detail about the products and how to really apply make up amazingly the way she does! After she was done I felt like I was a brand new woman and had spunk!! Her personality and customer service was so amazing that I come back literally everyday just to see her only to do my make over, I don't even care about prices, she made me feel alive again!! And for that I will ALWAYS come everyday and have her give me the most amazing makeover ever!! Every time that I do come I purchase tons of make up with her opinion of course and she never lets me down! She aims for perfection and yes indeed she gave a masterpiece!! I have been coming to her literally everyday for the past 3 weeks and I will not go anywhere else except for her! If you need advice or an amazing makeover I HIGHLY Recommend setting an appt with KRYSTLE you will NOT be disappointed!! read more

MAC Cosmetics - Makeover done by the AMAZING KRYSTLE!!! - Cosmetics & Beauty Supply Near Me - Brentwood, California