Been going here for awhile now and by far it's the best in the Bay Area. From the start, the amenities, decor, facility and staff are all 5 's. Gotta give a big shout out to the best massage therapist Michelle. After just a couple visits with her, she knew exactly what I needed and always recommends to-do's in between visits. She thorough and gets the job done. Thanx Michelle!!! If you're looking for that one place that goes the extra mile it's Sawa, you won't be disappointed. read more

I went a couple of months ago for a girls day and must I say best day ever. [[HIGHLIGHT]]Such a nice place to be relaxed and treated well.[[ENDHIGHLIGHT]] I had a facial with Nayeli and she gave me such great advice to make skin look much better. I've had multiple services with her and she never fails 100% recommend her. Not only did I leave glowing she gave me advice on how to treat my skin and it has really helped. [[HIGHLIGHT]]Will be booking again, and thank you sawa for having an amazing place for us girls to have a true girls day![[ENDHIGHLIGHT]] Much appreciated read more

had a wonderful massage provided by Michelle. Can't wait to go back. Also the spa was clean and everyone was very pleasant.

A Sawa Spa gift card is a perfect gift. [[HIGHLIGHT]]The staff is professional and very helpful[[ENDHIGHLIGHT]]/. The environment is very tranquil. Highly recommend! . . read more

Booked a 80 minute Swedish Massage with Michelle. Could not have been better in my book . Nice lounge area including a glass of champagne before and after! Will return as soon as possible. Class act in Brentwood for sure. read more

Had a redness facial and a hot stone massage today. I was there about 8 minutes before my first treatment. [[HIGHLIGHT]]There was 1 person at the receptionist desk checking out two difficult people. So because they didn't know I was ready and waiting, the esthetician came and got me, walked me to the locker room, didn't know how to work the lockers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then I asked for a larger robe as the one they have, most spas have don't fit my tits. She said sure let me go check the mens sizes. WTF? Who says that to a female customer?[[ENDHIGHLIGHT]] Then she says just come in the facial room because your facial has already started. Just put this on, again one size fits all didn't fit around my toys, and actually popped open while we were in session. Then she rushed me through the session, didn't tell me a single product she was using the entire time. Then I was literally rushed into my massage, which was good. However she never even introduced herself. There wasn't time. Then when the massage was over you know how they're usually like ok, get up take your time. This lady laid my robe over my stomach and said get up slowly but your massage is over. Rushing me out. I've never had such bad experiences at Sawa. I've been going there off and on for 10 years. It's definitely changed since Covid. After your treatment they would walk you to a sitting area, remind you there's a hot tub to us, ask what kind of drink you want and bring you a plate of fruit and snacks. There was also granola and like chocolate covered raisin or something on the bar area where you could grab a little snack. Not anymore. They were clearly understaffed as well. I used a gift card this time, but paid each 15% tip out my own pocket. I think I'll wait awhile before coming back here read more

[[HIGHLIGHT]]I came here for a relaxing time with my boyfriend and we both ended up very relaxed![[ENDHIGHLIGHT]] We each opten in for full body wraps. The ambiance is very calm and relaxing. Makes you never want to leave. [[HIGHLIGHT]]They allowed us a complimentary drink and also to hang by their hot spa as long as we needed to before and after our appointments.[[ENDHIGHLIGHT]] Sadly we no longer live in California, otherwise this may have had to be a place for our anniversary. read more

Sawa Spa - Mimosa and green tea. - Day Spas Near Me - Brentwood, California

[[HIGHLIGHT]]My experience I saw Spa was exceptional[[ENDHIGHLIGHT]] Therapist addressed all my therapeutic needs and left me completely healed [[HIGHLIGHT]]I love the spa and the attention to detail to every aspect of my experience there[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Highly recommend Malissa Edwards for a deep pressure massage![[ENDHIGHLIGHT]] She is extremely knowledgeable & skilled in her technique and makes sure I am satisfied with my massage! read more

[[HIGHLIGHT]]I tried to get a gift card through their website. It's been 2 weeks, no confirmation email, no update.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called them multiple times, but no one picked up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I tried to email them through the email provided on their website, and the email does not exist.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Is there any way to reach someone in this establishment?!?!?[[ENDHIGHLIGHT]] read more

The location is great and the services are affordable. I've given this place a try twice once for a massage and once for a facial. Both service providers were so kind and did a great job. The facilities and grounds are nice however the service of the spa is not outstanding. Both times I have been here the showers have used razors, towels, no body lotion, and the floors have been dirty. There's dirty cups, used towels laying around. This time I had to go to the other fireside room to get water since they were out. The first time I had to go ask someone to clean them since they were so bad I wouldn't use it without them being cleaned. [[HIGHLIGHT]]You have to call to the front or go and ask for tea or another drink.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I gave it a second chance since the first time the lady said they were short staff and apologized for the lack of service.[[ENDHIGHLIGHT]] This time it that wasn't the case. I may or may not be back. When I go to the spa I want it to be clean and good service. read more

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I had two cancellations from other places and Yelp recommended this to me. [[HIGHLIGHT]]It was very easy to get an appointment scheduled.[[ENDHIGHLIGHT]] This spa is stunning. Plenty of parking and so incredibly clean. It smelled so fresh inside. I was immediately offered a fresh iced water and it was so refreshing. [[HIGHLIGHT]]My technician was Andrea and she was lovely. So attentive and very friendly. You can tell she cares about her work, I felt so relaxed and my feet look pretty & feel amazing.[[ENDHIGHLIGHT]] I got the Signature Spa Pedicure. [[HIGHLIGHT]]The receptionist that checked me out Valeria? Not sure I'm getting that right but she was very charming[[ENDHIGHLIGHT]] and I was so pleased with this place that I will definitely return again. Highly recommend. If I could give a 10 I would. read more

Really wanted to book a spa day for myself and my mom but [[HIGHLIGHT]]no one should have to call over 8 times in a day and never have anyone pick up the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's ridiculous and such bad business.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called during business hours and no one ever answered.[[ENDHIGHLIGHT]] Disappointing. read more

Sawa Spa - Bad business practice. - Day Spas Near Me - Brentwood, California

[[HIGHLIGHT]]This is my to go place when I want some quiet or some quality time with the hubby.[[ENDHIGHLIGHT]] Absolutely love it!!! Massages are always calming and staff is so kind. read more

This was my first time at a fancy spa, and I was nervous. I booked a facial and a massage. When you step out of the bathroom/locker room, you are greeting by this giant fountain and are immediately immersed in the spa experience. You wait to get call for your service in a lounge and you are offered champagne, a mimosa, or tea. There's also water and chocolate covered blueberries to snack on. I started with a mimosa. I started with a facial by Vanessa and she was FABULOUS. She made me feel comfortable and at ease. I definitely will be coming back for her! After my facial, I got another mimosa. Then I had my massage. The masseuse did not tell me her name, but the massage itself was fine. After the massage....another mimosa (I know but they allow 3 complimentary so what the heck). I rested in the lounge while I sipped on my drink. As I said, I will definitely come back for Vanessa and maybe try another service. I did not have issues with contacting the spa. I left them a voicemail to scheduled and they called me back within a couple of hours. They scheduled me quickly and were friendly. I saw a lot of negative reviews regarding their customer service but I have nothing but praises for the staff. read more

Sawa Spa - Fountain in spa - Day Spas Near Me - Brentwood, California

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I arranged a birthday massage for my husband and I along with lunch on their terrace. A week before my appointment I was notified that the massage I booked had to be changed because they didn't have the items needed. I was really annoyed since I was really looking forward to the mud wrap massage. The day of, we had lunch, it was delicious! We were served champagne and toasted for a great birthday! Our massages started with a sugar scrub and then an extremely relaxing massage! After our massages we relaxed in the jacuzzi, showered and went off to enjoy the evening in SF! Due to Sawa not having the products for my first choice is why I've rated only 4 stars. Hoping in the future I can rate higher. read more

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A weekend getaway tucked away in a beautiful neighborhood, not too far from the tri city area of Brentwood Oakley Antioch. I loved my Massage experience here for the quaint and peaceful environment, and good service. Very well serene outback area That was recently Upgraded. Very peaceful. read more

Sawa Spa - White pear tea out in the grand patio area. Shaded and comfy! - Day Spas Near Me - Brentwood, California

[[HIGHLIGHT]]I so needed a massage. I called and was able to make appointment for that Saturday.[[ENDHIGHLIGHT]] Irma was so amazing with the signature massage. She asked if I had any issues or concerns. Irma was able to address all areas of concern. [[HIGHLIGHT]]All the girls working 9/21/23 were very attentive (asking if you needed anything).[[ENDHIGHLIGHT]] I can not wait for my next massage with Irma!!! read more

[[HIGHLIGHT]]I booked a couples massage for my husband's birthday and it was awesome![[ENDHIGHLIGHT]] [[HIGHLIGHT]]We had Michelle and Laura and they were amazing, highly recommend these 2![[ENDHIGHLIGHT]] The place is also very relaxing with lots of areas to just chill after the massage, with champagne, and to top it all off, spent time in the jacuzzi then a nice shower! Perfect day! read more

Such a luxury place! Fell in love with Sawa Spa!!! I got a 80 minute massage and I enjoyed every minute of it. Marissa was amazing she took her time and made me feel so relaxed. She was so friendly and had a lot of experience. I told her I'd come every week if I could because that's how much I really enjoyed my massage. I will continue to come back, been here twice and I am a fan for sure. read more

Sawa Spa - Such a cozy lounge - Day Spas Near Me - Brentwood, California

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[[HIGHLIGHT]]Enjoyed massage. Great experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Friendly staff.[[ENDHIGHLIGHT]] Clean. Could use better snacks in lounge. read more

First time at this spa. I booked a body scrub and an 80 min massage. Gorgeous place, inside was clean. Body scrub was good but my favorite was the massage! Michelle was a great masseuse ! She was professional and sweet! Only downside with that spa- wish they had a sauna for relaxation and indoor hot pool. Will definitely return for a massage with Michelle! read more

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Beautiful spa but not worth the price. I wanted to splurge and go for the best facial they offer the Glo2Facial. Big bucks but nothing special. I've had a lot of facials and this was one of the worst as far as impact on my skin, technology, and luxury. I really wanted to love this but I walked out feeling robbed. 50 minute with maybe 30 minute of product application/facial massage because 20 minutes of it was selecting product, chatting, mixing, rolling around looking for tools, etc. no hand, shoulder massage. Not very relaxing in general. But the lymphatic facial massage was nice for 1.5 minutes read more

We booked a couples massage and Michelle and Malissa were phenomenal! We got there early to enjoy the amenities and were so relaxed before and after our treatment. 10/10 would highly recommend we can't wait to go back read more

If I could give this place 10 stars I would. [[HIGHLIGHT]]I've been here 3 times and each time is as pleasant as the last if not better.[[ENDHIGHLIGHT]] This is truly a hidden gem. The drive over gives you this Napa feel that is just an awesome reminder that you are heading to a place of peace and relaxation. I love this place read more

I paid for my services up front, and tipped at the end. My 50 minute massage was a 40 minute massage. When I was informed my next service would be delayed 20ish minutes, I mentioned I hoped the massage wasn't shortened because I had not tipped up front. [[HIGHLIGHT]]A bit later, a manager introduced herself and inquired about the shortened massage.[[ENDHIGHLIGHT]] I said it was 40 minutes, not 50, and that perhaps the service was shortened due to not tipping up front? Anyways, she said she would be discounting the service. When I went to close out, she had not discounted the service. My smaller tip for that service reflected the shortened massage. [[HIGHLIGHT]]As a manager, you don't say you're going to discount something, and then not do it.[[ENDHIGHLIGHT]] My facial with Nyreli (sp?) was wonderful! read more

Holy smokes .. where do I start? :D Sawa is a tranquil little day spa in the Trilogy development in Brentwood. I've made it a habit of enjoying MANY spas over the years .. from high end resorts and hotels to strip malls. This place is definitely up there! A wonderful clean, relaxing vibe with great customer service and nice little perks like: a locker for your personal items; plush robe and spa slippers provided; access to their beautiful gardens and jacuzzi; and complimentary mimosas, champagne, or hot tea with light snacks (chocolate covered blueberries). Attention to detail elevates the experience and helps to make you truly feel pampered. The treatments were divine .. masseuse/Laura was excellent, as was the facial and the pedi. I hesitate posting this for fear of letting the secret out, but it truly was too wonderful of an experience to keep to myself. read more

[[HIGHLIGHT]]My first experience was short of amazing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff was friendly[[ENDHIGHLIGHT]], the faculty was clean and cozy, the champagne mimosas (cranberry) were delicious. It's a delight to have this luxury service in my backyard (Brentwood/Antioch area) and not have to travel miles away to Napa. This is now a monthly treat whenever I feel the need to indulge. read more

I will highly recommend Sawa Spa for their massages but they need to have a staff meeting. A few of the massage therapists were downright unprofessional and rude, talking to each other about their clients. I haven't gone back since. read more

I went for my spa treatment today. I wish I could give 3.5 stars, I'm not sure it was 4 stars considering the cost. My husband bought me the relaxation package for Christmas and I was so excited to use it. It is about a 3-4 week wait for an appointment, depending on what you're having done. The first thing was a massage, I had Kayla. She was kind and professional, the massage was very relaxing and the lotions and oils smelled very good. It was supposed to be 55 minutes long but it was closer to 45 minutes. Next was a facial, I had Deborah. She was great! This was my favorite part of the package. She really took her time, asked me what my concerns were, suggested some products, and she was just so attentive and friendly. My skin feels great! Last was my pedicure, I had Lenora. She was friendly, but it was VERY rushed. It should have been around 55 minutes, (the package is supposed to be for 3 hours), and it was only about 25-30 minutes. There were two other patrons getting pedicures in there when I came in, and they were still in there when I left. One of them was an employee and it was apparent that she received much more time and care than I did. I see from some of the other reviews that other customers received lunch or fruit/snacks with their packages, that may have changed due to covid, but I did not receive that. I would have liked to order lunch, and would have paid extra but I was told that is for residents of Trilogy only. Overall, the staff was nice, the facility is beautiful and clean, it was a good experience for the most part; but I think given the cost, it was lacking. read more

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I didn't want to leave this review but I've given Sawa Spa way too many opportunities to get it right and they continue to ignore their promises. I did not receive the service that I paid for and was promised a refund. I am still waiting on that refund...since July 2024. My family has been going here for years. It was a tradition but unfortunately, after multiple calls, messages, emails to Avery and the Sawa spa team, I have to leave this review. The technician only did half of the body scrub treatment. When I asked about the rest of the treatment, she said we are done. I was so confused but didn't know what to do but pack my things up and speak to the front desk. [[HIGHLIGHT]]I told the front desk, they had me pay for the entire service plus tip and they said a manager would call me. That never happened.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then I called, left messages. Spoke to someone who said the manager would call me...she did not.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally started writing a review and found Avery's email, so I emailed..and a week later she called. We talked and she promised a refund. I'm still waiting.[[ENDHIGHLIGHT]] I even called and emailed one last time but I was ignored. [[HIGHLIGHT]]It's just disappointing because I don't like leaving negative reviews but Sawa Spa gave me no choice.[[ENDHIGHLIGHT]] If you want to be respected as a customer and get the treatment you expect and pay for, take your money and go somewhere else. read more

Loved the facial service! I will definitely try their other services. Sometime next month with my daughter. read more

I always enjoy my time here. I had an excellent appt a while back with Laura, and have had other good massages. The nail salon ladies are so sweet and fun to get pampered by! Megan at the front desk on my last visit went above and beyond to help make Mother's Day a huge success for our multiple services, and it was absolutely SLAMMED at the front desk. She made us comfortable first and handled phones and walkins with a breeze! I was very impressed with her professionalism and care that we were happy. So impressed and relaxed I left gratuity for the desk as well as our service providers because we were so well taken care of! read more

Did not have a good experience with this SPA! My appointment was cancelled a few hours before my appointment. I had rearranged my work schedule to be able to experience a restful-time and get mani-pedi for my vacation. Disappointed no one followed up after I left several messages. read more

The massage person didn't focused on what I asked her and the service was horeble [[HIGHLIGHT]]first they won't let me to re schedule the appointment and I was forced to have at there convenion[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]they booked me at the time they close one hour during my message[[ENDHIGHLIGHT]] I couldn't use the shower the locked it while I was there above all that I left with headaches instant of relax read more

OMG, where can I start? This place is amazing! [[HIGHLIGHT]]When I called to book my massage, I spoke with someone named Mya. She answered all of my questions, provided some great suggestions, and made me feel super comfortable during our interaction.[[ENDHIGHLIGHT]] I booked and met a few friends for a birthday treat. The drive up to the facility is breathtaking it's so peaceful and serene. [[HIGHLIGHT]]Upon arrival, I was met by a woman, I believe, named Rachel. She checked me in and escorted me to the locker room to get me prepared for my treatment.[[ENDHIGHLIGHT]] I opted for the Detox and Destress with the CBD oil. My masseuse was Irma. She was extremely professional, and my massage was amazing. Once our massages were finished, my friends and I met up in the waiting room, where we started enjoying our complimentary mimosas. We chilled in the hot tub and ordered a few appetizers until it was time to go. I can't wait to come back and book another massage, this time for myself and my boyfriend, and possibly eat lunch there and take in the peace and serenity this place has to offer. Thank you, SAWA, for making my birthday a day to remember! read more

Rarely answer their phones and when they do, they say they are booked for a month! And overpriced!

No one ever calls you back to make appt. Left messages for manager to contact me and no call. Tried to reach her 5 times always in meetings and never returns calls. Horrible service! read more

It was ok, very pricey. I didn't have a WOW experience like I expected. I don't have much to say, surprisingly. I usually like to provide all the details but I really don't have anything. I gave 3 cleanliness mimosas location .. that's it, that's all read more

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I try and have a massage by Michelle Jackson4 at least every other month- she does wonderful signature spa treatments!!!! Michelle knows where to put that extra pressure for those much needed knots. She's very tentative to your needs and places where it needs to be worked on. They have these wonderful scented oils that they use, it's so relaxing. I've also had massages from Karen Wong, another fantastic masseuse. I love the pampering you receive at Sawa. The staff checks in and asks if you want another mimosa or ginger pear tea. If you like the pampered experience - this is the place to go. And bring your swimsuit for the hot tub!!! read more