It's MAC people! What more can I say? Great line of cosmetics. Although I think too thick for me for an everyday occasion, I never fall short on a night out. These people are the bees knees! They do your makeup when you purchase over $50 of products, with appointment. I should say I am not a fan of the small store though, but that's not surprising because most MACs are like this. Good make up doesn't have to be expensive and although MAC tends to dive off the deep end, they are usually worth the investment. The founder of MAC Cosmetics is probably friends with founder of Victoria Secret. read more

Great service today! I was in sort of a rush but they had what I needed in stock and got it for me quickly. Parking was surprisingly easy to maneuver on the top deck and the MAC store (by Belk) was straight ahead from the Glenwood parking deck entrance. The staff was friendly and knowledgeable and filled me in on a new pump they had for my foundation that can be transferred to each new bottle of foundation. read more

How can a store that opens at 10 be out of the free lipstick by 10:01? The line wasn't that long! read more

MAC Cosmetics - #macfreelipstickday Publicity nightmare - Cosmetics & Beauty Supply Near Me - Raleigh, North Carolina

Love MAC products, hate this location. I have never walked in and actually been helped. I usually go in knowing exactly what I want because I know that the staff are not going to help me. They are too busy clocking out for lunch, or chatting with their friends. I was in desperate need of some Viva Glam VI and didn't want to wait for it to be shipped if I order it online, which by the way has been my standby to avoid this location. I walked in and went to the counter. The associate said, "I am going to lunch but she can help you when she's done". WTF?! I stood there for 5 minutes when others came in and filed behind me. I finally went into the cabinet where I knew the item was and said loudly, "I need to pay for this, now!". The associate came over, rang me up, and told the others who were waiting that she would be with them when she was finished. She went back over to gab and I walked out. I vow from this point forward to only order MAC online. read more

I don't care what any of the other reviews say.. I would consider myself a makeup snob and am very particular about my stuff. I got my makeup done here Friday for my birthday and had the BEST experience. Kim was AMAZING and truly made me feel beautiful. She talked with me about what I was wearing, matched colors accordingly, and explained to me why she was using each product for my skin type. If you're gonna get your makeup done here, request KIM!!! She is so wonderful. 100% will be back. read more

I am a professional in the Entertainment Industry, I just relocated to Raleigh North Carolina from Los Angeles. I needed a professional makeup artist who was well seasoned and talented to apply my makeup for a professional photoshoot. Julie was my makeup artist and she did a faniominal job. She was able to apply my makeup exactly how I needed it, in fact it exceeded my expectations. I was so impressed with Julie that I will be a repeat customer and will definitely be back in the future to continue to work with her. I recommend MAC for their cosmetics and Julie as a very talented makeup artist to anyone and everyone. read more

Lip color is my new obsession and MAC's lip colors are so rich and abundant! I love going to the counter at Belk and playing around with all the colors; it's a great way to pass the time, and of course, without even intending to buy a lipstick, I'm walking out with a little black bag. The artists are knowledgeable about which liners look best with certain lipcolors, and what would match with my skintone. I bought the new Lady at Play with a beet liner and I'm in love. read more

I am Mac girl! Love...love the line. When I got married 13 years ago, Mac did my make-up. Today, I went to buy a replacement for my compact. Since I forgot my compact and I could not remember the color, the reasonable thing to do was try to see which color was a match. The girl who worked there asked if I had time to try the colors. I told her I did. She took me to a chair and put the colors with the application sponge and said, "here put the sample make up on and see which one looks like the color you already. I'll be back. I am going to check on the other sales girls." She then leaves. I sat there and noticed all the other sales people who being helped and we're applying make to these customers. I was not pleased with this level of customer service. read more

I've always heard how fantastic MAC cosmetics were, but I could never get close enough to the counters b/c of the crowds. I happened to make a visit to the MAC store near Belk Men's during the middle of the week before the afternoon rush. My visit was quick but worth it. The make up artist was so fun and attentive. He's a fellow Leo, but what was so great about him was his ability to ask the right questions to uncover your needs, really hear what you're saying, and provide the best recommendations without the bullshit and the attitude (which was much appreciated). Plus, his recommendations met my needs. Now I'm a fan of MAC. read more

I love MAC but I dread coming to this store . I realize they can't control how busy they are but they have complete control over customer service. Everytime I go here no one ask how may I help you or say I'll be with you in a moment. You just stand around looking for assistance. On my last trip here I needed foundation and knew specifically which one. I stood the counter and the associate ignored me and stared past me then rang up a customer. Other artist were buzzing around too busy to offer assistance. No one offered help until I opened a drawer on the floor to search for myself. Then an associate rudely asked can I help you! I will not be returning here where the employees make you feel as if you are a bother. read more

Came into this store with my mom to pick out a few thing for her. Some of the suggestions were good and some not so good. After coming home and looking at things under natural light we decided some things didn't look good on her. A few weeks later I was in that part of town so I went to return the stuff. The guy who helped me return the stuff had an attitude and made me feel guilty. He even on to saying "I remember your mom buying these and I helped her with everything, why is she returning all this? This isn't her first time". FUNNY! Because that was my mom's first time in a MAC store and the person who helped us was an American-American sweet girl not a blonde white man. I had never seen that guy, he wasn't even working that day. I ended up apologizing for my mother but certainly felt very uncomfortable. I feel as though you shouldn't apologize for returning something. Sometimes you take it home and it doesn't work out. The lights in these stores are so different than natural light. read more

I go in to get my color match , my foundation and powder, and they can never seem to match me or don't know how to blend the color in so I look like them. If I want my makeup to look caked on and plastered on my fave I would be a prostitute but I am not so I don't want to look like that! I want my foundation to blend well and look natural on my face. You would think for "makeup artist " they would actually know how to do makeup but most of them do not. If you looked at many of them and the way their makeup looks you wouldn't want them doing your makeup. I needed concealer tonight as well so the girl blobbled it all under my eyes and said "That's perfect" I looked in the mirror and it was like paint heavily spackled and not even blended, how could she think that looked "perfect"! Needless to say I will find another MAC location with better "makeup artist"!! read more

This isn't for a particular store but for customer service in general. I got two gifts from MAC make up and they weren't the shades I wanted and I did not have a receipt. They kindly exchanged my make up for the shades I wanted! Great customer service Everytime! Highly recommend MAC. read more

They are always super busy but that isn't their fault as they do have a lot of people working there. Staff is always friendly and helpful and not pushy and I appreciate that. My go-to-place when I want something new. read more

Love Maria and Julie I've been going to them for years. Fantastic artistry and even sweeter personalities!

MAC has the widest selection of foundation and makeup color range than any other cosmetic brand. Their products are reliable and consistent. If you have lots of questions or want a makeup application, i suggest coming on a weekday. read more

I love MAC products, so when we moved to NC I was disappointed that the closest MAC store was over an hour away!! My husband and I decided to drive up to Raleigh and check out the mall. I was so excited that the Crabtree Mall had a MAC store because I had received a sample of MAC pigment in the color "Jardin Aires" and loved it so much I wanted the full size one. When I walked in the store I tried looking for the pigment but couldn't find it... I tried to track down an associate but they were busy with customers or so I thought (one was doing make up on a customer and the others were gossiping with each other and friends) I walked up to the counter to see if I could get someone to help me. I waited a minute or two and once I was noticed an associate asked if I needed anything... I asked if they had the pigment I was looking for, I couldn't remember the exact name and I told her "I'm looking for a pigment called Jasmine Aires or something like that" ... She saids she's never heard of it and called another associate over. This associate looked at me in a judgmental way and I told her the same thing, that I was looking for a pigment called "jasmine aires or something like that" ... I also explained to her that I got a sample online and really liked it and that I was wearing it on my eyes (so she could see the color) she also said she'd never heard of it, so I said again that I might have gotten the name wrong. She then proceeded to tell me that I probably got a "knock off" sample online because I couldn't think of the site I ordered it from!!! I couldn't believe this... Seriously, you accuse me of purchasing knock off MAC products online ... Because YOU'VE never heard of the color?? How about you stop being lazy and try searching for the color (I'm sure they have a data base on their computers with the colors they carry or have carried?) or how about this offer to show me other colors that might work?? I was so insulted I left and went across the hall to BareMinerals and purchased two pigments similar to the one I wanted from MAC!! The name of the color pigment I wanted from MAC was called Jardin Aires not "Jasmine Aires" .... so yes I did get the name wrong but I wasn't far off!! read more

If I could give this no star, trust me, I would. Don't get me wrong, I love MAC. I just despise this location. Every time that I've walked in, the associates are either helping someone else, talking with their friends, or even worse, gawking at me as I walk in and completely ignore me. And what I find ABSOLUTELY hilarious? I'm only spoken to when I come to the counter to pay. That's why I'd rather shop online than be subjected to terrible, snotty, MAC associates who CLEARLY don't understand what customer service is. Until the associates learn some decency and actually learn and exhibit what customer service is and actually DO their jobs, I'm not stepping foot into this location again. read more

Coming from a Mac in D.C. Who did everything for me. This place did the bare minimum as well as washout of 3 of the 6 items I needed. She basically gave me the shades and a sponge and said do it yourself. I spent $110+ and should've spent $200+ read more

The girl helped me out. I always wear MAC. Love their makeup!