it was my first time buyer ng a car and they where really great with all the paper work and we got…read morea nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again

in 2022 I bought a 2020 Nissan pathfinder. within 40,000 miles, The motor completely broke apart…read moreand Carmax refused to get it in their shop or fix it. I ended up taking it to a Nissan dealership where it has sat in the shop for three months waiting for their extended warranty (CarMax ) to kick in and cover it. I then had to provide 10 oil change receipts and they made Nissan scope the entire motor to prove that it was nothing on my part that caused a piece of metal to chunk off of in to the motor. They took their time to the point we had to buy a new vehicle elsewhere. Carmax has managed to lose my paperwork on my gap insurance as well, and I've had to do all the legwork of providing original documents to prove what they sold me. their lack of response and customer service is a joke once they sell a car they have no regards for you and they are downright selling crap cars and getting away with it. they will not help you once you are out the door. how they are getting away with it legally case by case is ridiculous. i Will never touch CarMax again. I been on several platforms against CarMax for their less than mediocre sales and practices

So overall I'd say we had a good experience. We drove near 4 hours to get to this dealership solely…read morebecause they had a 2006 Honda CR-V with decently low mileage for an almost 20 year old vehicle. It was the lowest mileage one I could find that was the EX trim so we decided it was worth it to make the trip up here from Houston. I was able to negotiate to a fair enough price over the phone as well so that's a plus for them and they let us test drive the car on our own which was a nice change from most dealerships. They mentioned that work was also done on the car for it to be sold like the struts being replaced and an oil change. They painted the car themselves which sounds nice and it mostly is but this is where my 4 star rating comes from. There's paint in quite a few places on the car where there really shouldn't be and we can't get it off without replacing the parts entirely. This could have been easily avoided if there was just more care in the masking process. There's also a lot of residue from the duct tape that was used. I appreciate the paint job being done but if they put more care into it and used actual masking tape this would have been an easy 5 stars. Still recommend the place though.

My wife and I had a great experience with the owners, I appreciate that they let us wonder around…read morelooking at vehicles as opposed to constantly looking over our shoulder as we looked around. They were very relaxed and I felt no pressure from them to make a purchase. I also am a fan of supporting a family business. Lastly I appreciate that it took less than 3 hours from arrival to the dealership to us driving away with our vehicle. Felt much better than a big corporate dealership experience!

I want to thank BUDGET Used Car Sales for such an amazing experience with purchasing my…read moregranddaughter her first car. I have experienced many deceptions when it came to me purchasing a vehicle without the presence of a man. After many unsuccessful times I decided to get a pre-inspection before purchasing. Again another deceiving tactic was used. BUDGET was very honest and caring and helped me to get my granddaughter a reliable car. BUDGET not only had cars withiny budget, but there is no budget amount when it came to their caring hearts and compassion. Thank you everyone at BUDGET Used Cars.

Sold me a vehicle with an active turbo fault (P0299 code). Came back multiple times asking for help…read moreand was completely dismissed. No accountability, no solution, just excuses. Once they get your money, they don't care. Very stressful experience. I would NOT recommend this dealership to anyone.

Top Lane Auto will definitely get you the deal you're looking for. Mehran did this exactly for me,…read morewhen I contacted him about a Ram below market price. Great deal. Excellent customer service, not pushy. Don't hesitate to contact Top Lane Auto!

I searched for a specific used car and found it at this dealership. Mike answered my text late at…read morenight and was extremely professional. It was a simple transaction, and I recommend Top Lane to anyone looking for a used car. If I am looking for another used car, I will ask Mike if he can find it for me. One of the better car purchases I have had.

Went for my 2025 Kia Soul 15K oil change. The service dept as quick, I paid & left. While driving…read morehome, I glanced @ my invoice & it reflected they had used 10W/30 oil vs. the 0W/20 that is required. I immediately went back to question what oil was actually used. The folks in the service dept said the invoices always showed 10W/30, though they didn't know why. I did mention that they should tell people this when they checked out, to avoid a mild coronary like I had. Crystal volunteered to go back to the garage to confirm that the proper oil was used. A young man working one of the service desks quipped that even if they DID use the wrong oil, it really wouldn't make any difference. Crystal came & confirmed that they DID, in fact, use the 0W/20 weight oil per service requirements. Word to the wise, check your invoices before leaving!!!

PLEASE READ MY TESTIMONY My 2024 KIA Sorento X-Line XS Prestige which I bought off the…read moreshowroom floor for $53,000, has been sitting in my garage for 6 months inoperable, due to it going into LIMP MODE on Interstate I35, in the middle of rush hour traffic. On September 12, 2025, my KIA was going 75mph, and within 30 seconds it went from 75mph to 20mph - LIMP MODE, and then 20 seconds later, it shut off. It was a terrible situation. Other drivers were yelling at me, honking, and flipping me off. I believe my life was in jeopardy; not just my life, my grandson's life who was 6 months old at the time. Simultaneously, the malfunction indicator light (MIL) and the check engine (CE) light were luminated. I was terribly frightened by this LIMP MODE situation, and in just seconds, my KIA created a backup on the highway. I had a fear I was about to get rear ended or involved in a wreck. The KIA was unsafe to drive so it was towed by KIA Roadside Assistance to the dealership, Dennis Eakin KIA in Killeen, TX. I received a voice message that my KIA was ready to pick up. On Friday, September 19th I took an UBER to the dealership to pick up my KIA. Once I arrived, I got the keys and the service ticket from Terry. The service ticket had notes from the mechanic; it showed a stored code of P1C2D03 came up on the scanner; instead of making the repairs, the dealership reset the adaptives. Dennis Eakin KIA cleared the stored code from my KIA's history, then, they claimed it was operating as designed! The dealership had it for a week (09/15/2025 to 09/22/2025). I told several people at the dealership I was not driving it home because it was not repaired. What did the dealership do? The next Monday, September 22, 2025, Dennis Eakin KIA had an employee from the dealership drive my KIA to my house, and park it in my driveway! She drove it with the MIL and CE lights on, AFTER, I had it towed to the dealership and no repairs were done. There is a NTSA recall for my exact model but for the 2022 year vs. 2024. My KIA has an 8-Speed Dual Clutch Transmission (DCT), 2.5L Turbo - GDI / Engine THETA-III. Everything the NTSA mentions in the recall was/is happening with my KIA. I believe I could have the same issue; as a stored code of P1C2D03 shows the KIA needs replacement of the DTC assembly and for the A/T system software to be updated. That was the last time I drove my KIA because I AM SCARED TO DRIVE IT EVER AGAIN! I requested KIA America either replace or repurchase my KIA, so that I would not have to suffer a huge financial loss; they refused. I only have 8,137 miles on my KIA, and it was not conforming to the manufacturer's warranty. I followed all protocol found in the "2024 WARRANTY AND CONSUMER INFORMATION MANUAL" page 101. The dealership had a final opportunity to make the repairs and instead of making the repairs, they removed the stored code from the memory (P1C2D03), and turned off the MIL / CE light. I have been to Mediation with the BBB Auto Line, then Arbitration. In my opinion neither were neutral and to date, 04/05/2026, this situation still has not been resolved! Although the Texas Department of Motor Vehicles (TXDMV), Lemon Law Investigator accepted my case under the Texas Lemon Law, the hearings for the State of Texas Office of Administrative Hearings (SOAH) are being scheduled for September 2026. By the time of the hearing, it will be a whole year since it was driven. KIA America forces you into trading it in (making it someone else's problem and causing a huge financial loss), or selling it and I am unwilling to do either one. KIA America needs to stand behind their vehicle and repurchase it from me along with my related expenses. While under Mediation with the BBB Auto Line, KIA America sent a subject matter technical expert (TE) to my home to conduct a full inspection of my KIA. He spent 45 minutes inspecting it; then he drove it. I have his written report; he found more things wrong with it than I was aware of. I was not allowed to talk to him during his inspection, but I did ask him one question as he was leaving; I asked, "If this was your KIA would you drive it", he said "no" and then, "definitely NOT on the highway". This situation has put havoc on me physically, emotionally, financially and spiritually! I was first in contact with the dealership, Dennis Eakin KIA, Killeen, TX, then, have been in touch with Sky Cato, Sarai Espinoza with KIA America Customer Care, Christina Sakhleh with the BBB Auto Line, and KIA Executive Officers; Greg Silvestri, Vice President of Service and Aftersales Operations, Eric Watson, Vice President of Sales Operations, and Russell Wager, Vice President of Marketing, NO ONE CARES! All they talk about on their social media is how many cars they have sold; what about all of us out here with a LEMON KIA! When something goes severely wrong with your KIA, get ready to go more in debt, because no one cares!

We had excellent customer service from Alondra, and also from Randy in the finance department…read more Never had pressure at any time. Best new vehicle purchasing experience we've ever had. Worth the 2 hour drive from home to do business with Toyota of Killeen to purchase our new 2026 Highlander Hybrid Limited. Alondra spent extra time going over some safety and electronic features before we left. Extra special customer service! 5 stars!

Everyone was really nice and the work was thorough but an oil change shouldn't take 2 hours…read moreespecially when you make an appointment. Everyone in the waiting room was echoing the same frustrations. Gotta do better....