14 years ago I bought a Honda Accord from Johnny Walker. After 150k miles, it still runs great! If…read moreyou're looking for an affordable and reliable car, then this is the place to be.

2023 Cleo Bay misdiagnosed my car TWICE! After Having my car towed in 3 times car was Diagnosed as…read more"coolant leaking into cylinder" needs new gasket, only after requesting to speak to GM Brian tell him if they could not fix the issue I was calling corporat. His response was not to "Threaten him!" First Diagnosis 7/17/23 (Battery Second Diagnosis 8/14/23 Fuel Injectors Third diagnosis GASKET FAILURE FAST FORWARD TO 6/2026 less than 3 years and less than 40,000 miles later Diagnosed GASKET FAILURE DO NOT GO HERE FOR ANY GASKET REPAIRS!!! I asked to speak to GM several times via email, NO RESPONSE.. questions to Service Manager AVOIDED, emails went days to be addressed, asked to visit with GM and himself when I arrived 6/2! GM walked passed me twice into Service Managers office and I was IGNORED and not spoken to. Still ignored. Denied request work previously done via email by Service manager and still NO response from GM Brian and I sent him a certified letter via mail. Horrible management ALL the way around and even worse SERVICE DEPARTMENT If you want an expensive Gasket repair to last longer that 40,000 miles DO NOT GO HERE!

First time there have to say their service dept was wonderful. We went there to get tires checked…read morewith a smile the did that and sent us on our way .

Test drove the new 2025 Hyundai Santa Fe SEL with tow hitch…read more Very nice car for the money. Currently shopping and comparing so will see which Hyundai dealer can give me the best deal on the car, finance and trade-in. Trade-in evaluated at $24k, KBB.com value at $30-33k. This is a total wast of your time if you're looking for a good deal.

Terrible to work with, especially over the phone. For those looking for vehicles and want to…read moreattempt to negotiate don't even bother here.

my husband and i went over to killeen auto sales in hopes of getting a truck and within 24 hours of…read morestopping in, we now have a beautiful new truck. the process was really easy and they were very helpful in making the final decision between which truck to choose. take the negative reviews with a grain of salt, as we had not a single bad experience here. everyone who helped us was amazing. we went to a different auto sales business before this and there was a huge difference between the two! todd and everyone here are very professional and actually care about helping people get into the car they love! they are not like other car lots where they are pushy and just want your money. i would definitely recommend talking to todd if you're looking to get a new car!

Love the service there. Mike was amazing and got me the perfect k4. Mario made sure the deal fit my…read moreterms to the T.

PLEASE READ MY TESTIMONY My 2024 KIA Sorento X-Line XS Prestige which I bought off the…read moreshowroom floor for $53,000, has been sitting in my garage for 6 months inoperable, due to it going into LIMP MODE on Interstate I35, in the middle of rush hour traffic. On September 12, 2025, my KIA was going 75mph, and within 30 seconds it went from 75mph to 20mph - LIMP MODE, and then 20 seconds later, it shut off. It was a terrible situation. Other drivers were yelling at me, honking, and flipping me off. I believe my life was in jeopardy; not just my life, my grandson's life who was 6 months old at the time. Simultaneously, the malfunction indicator light (MIL) and the check engine (CE) light were luminated. I was terribly frightened by this LIMP MODE situation, and in just seconds, my KIA created a backup on the highway. I had a fear I was about to get rear ended or involved in a wreck. The KIA was unsafe to drive so it was towed by KIA Roadside Assistance to the dealership, Dennis Eakin KIA in Killeen, TX. I received a voice message that my KIA was ready to pick up. On Friday, September 19th I took an UBER to the dealership to pick up my KIA. Once I arrived, I got the keys and the service ticket from Terry. The service ticket had notes from the mechanic; it showed a stored code of P1C2D03 came up on the scanner; instead of making the repairs, the dealership reset the adaptives. Dennis Eakin KIA cleared the stored code from my KIA's history, then, they claimed it was operating as designed! The dealership had it for a week (09/15/2025 to 09/22/2025). I told several people at the dealership I was not driving it home because it was not repaired. What did the dealership do? The next Monday, September 22, 2025, Dennis Eakin KIA had an employee from the dealership drive my KIA to my house, and park it in my driveway! She drove it with the MIL and CE lights on, AFTER, I had it towed to the dealership and no repairs were done. There is a NTSA recall for my exact model but for the 2022 year vs. 2024. My KIA has an 8-Speed Dual Clutch Transmission (DCT), 2.5L Turbo - GDI / Engine THETA-III. Everything the NTSA mentions in the recall was/is happening with my KIA. I believe I could have the same issue; as a stored code of P1C2D03 shows the KIA needs replacement of the DTC assembly and for the A/T system software to be updated. That was the last time I drove my KIA because I AM SCARED TO DRIVE IT EVER AGAIN! I requested KIA America either replace or repurchase my KIA, so that I would not have to suffer a huge financial loss; they refused. I only have 8,137 miles on my KIA, and it was not conforming to the manufacturer's warranty. I followed all protocol found in the "2024 WARRANTY AND CONSUMER INFORMATION MANUAL" page 101. The dealership had a final opportunity to make the repairs and instead of making the repairs, they removed the stored code from the memory (P1C2D03), and turned off the MIL / CE light. I have been to Mediation with the BBB Auto Line, then Arbitration. In my opinion neither were neutral and to date, 04/05/2026, this situation still has not been resolved! Although the Texas Department of Motor Vehicles (TXDMV), Lemon Law Investigator accepted my case under the Texas Lemon Law, the hearings for the State of Texas Office of Administrative Hearings (SOAH) are being scheduled for September 2026. By the time of the hearing, it will be a whole year since it was driven. KIA America forces you into trading it in (making it someone else's problem and causing a huge financial loss), or selling it and I am unwilling to do either one. KIA America needs to stand behind their vehicle and repurchase it from me along with my related expenses. While under Mediation with the BBB Auto Line, KIA America sent a subject matter technical expert (TE) to my home to conduct a full inspection of my KIA. He spent 45 minutes inspecting it; then he drove it. I have his written report; he found more things wrong with it than I was aware of. I was not allowed to talk to him during his inspection, but I did ask him one question as he was leaving; I asked, "If this was your KIA would you drive it", he said "no" and then, "definitely NOT on the highway". This situation has put havoc on me physically, emotionally, financially and spiritually! I was first in contact with the dealership, Dennis Eakin KIA, Killeen, TX, then, have been in touch with Sky Cato, Sarai Espinoza with KIA America Customer Care, Christina Sakhleh with the BBB Auto Line, and KIA Executive Officers; Greg Silvestri, Vice President of Service and Aftersales Operations, Eric Watson, Vice President of Sales Operations, and Russell Wager, Vice President of Marketing, NO ONE CARES! All they talk about on their social media is how many cars they have sold; what about all of us out here with a LEMON KIA! When something goes severely wrong with your KIA, get ready to go more in debt, because no one cares!

My husband and I got an offer online for our vehicle. We scheduled an appointment a few days later,…read morecame in, and got exactly what we were offered. We only waited about 15 minutes before we were helped and the whole process took about an hour and a half. Jasmine White was super kind, patient, and very helpful. Overall we had a great experience - thanks CarMax Killeen!

it was my first time buyer ng a car and they where really great with all the paper work and we got…read morea nice car a 2024 ford escape, active It's a really pretty color. The interior is really nice. I forgot the first lady that was helping us with everything. She was really fellow that was selling car Bill Thompson he was really awesome and it was really fast. We got the car within 1 to 2 hours. It was a really awesome experience with Carmax in the future I will be going to them again

I had a great experience with Desean and his coworkers. The process was smooth and easy. They were…read moreeven flexible with my work schedule!!

What should have been an exciting vehicle purchase turned into one of the worst dealership…read moreexperiences I've ever had. After we had completed negotiations and agreed on a final purchase price, I was presented with paperwork to sign. At that point, I was informed that the dealership had "made a mistake" with the VIN and that the vehicle I was supposedly purchasing actually cost an additional $6,000. This was not disclosed until the last minute, after the deal had already been finalized. Furthermore, the dealership refused to honor the price that was advertised on its website and the price we had already agreed upon. This felt like a classic bait-and-switch tactic and was extremely deceptive and unprofessional. I would strongly caution anyone considering doing business with this dealership. My experience left me with serious concerns about their honesty, transparency, and business practices.

Fantastic dealership and amazing customer service. I have owned several different csr brands in my…read morelife, and I have noticed over the past several years quality and customer service have gone down the drain, but not at Subaru. If they stay like this, they have earned a life long customer. Go see Alfredo. Debreah C

This business has taken care of our vehicle for 7 years. I wouldn't go to anyone else. We use…read moreBrandy, a Service Mgr and she always makes sure we are well taken care of. They have done everything from replacing a windshield, brakes, all the necessary items to keep our 2015 vehicle in good running condition. We will always use Cleo Bay Subaru.

Came here for a trade in and new lease first thing in the morning and was greeted nicely. Mark Timm…read moreand the two finance guys (sorry completely forgot your names!) helped me. Coming in alone as a woman I was surprised to not experience so much push back and didn't feel like I was being upsold unnecessary services/accessories/etc one bit, which was almost too shocking to be the reality until we sealed the deal in finance. I was able to get the exact offer that I came in for to the dollar on my new lease, but wish I had a higher value for my trade-in. Otherwise, I left a happy camper. Finally, a dealership experience that I didn't hate one bit!

Tried to take advantage that I am a woman and didn't think I would negotiate.I did and they didn't…read moreeven want to go down 500 dollars. The sales manager ( white with blue eyes and a gray hair with an accent) was only looking out for their profit and not for their customer. I left and he said well we were giving a deal, NO DEAL. Not even 500 off price. Take your money somewhere you can trust they also want you to get the most for your money, NOT HERE!