Avoid at all costs! Not the place we thought it was! They don't value the customer experience or their employees. No more money from our regular, daily customers! read more

After several visits to this Macado's I decided to finally write a review about this extravagant restaurant. According to their website, "Macado's started in downtown Roanoke, Virginia, in 1978 and became popular for its eclectic decor and moderately priced food, especially with the college crowd." The chain emphasizes: "a comfortable and enjoyable atmosphere for a diverse clientele, including families."  Today, as I was seated in the booth the Host had brought me to and observing the Macado's logo on the paper napkin laying on my table, I thought to myself: What is the meaning of the "Just to be there" located under the restaurant's name in its logo? And I thought to myself that It's possible "Just to be there" might be a phrase associated with the feeling of camaraderie or the comfortable atmosphere that Macado's aims to provide, and thus a popular spot for people of all ages and social classes to get together, eat, socialize, and be merry. I remember the very first time I ate here. It was for a lunch invitation from a good friend of mine I hadn't seen in a while. The first impression I got of the place was amazing. I loved the building where the restaurant was housed and all the interesting decorations. It was almost completely full from the lunch crowd, yet this provided a warm and cozy feeling knowing that so many people had taken the time to come eat here even though they knew it would be crowded. I was fascinated by the large and extensive menu, and after carefully reviewing it, ordered the Bacon, Egg, and Cheese Burger. It came with half a pound of meat, a soft fresh bun, and a whole bunch of krinkle fries. It was so big and delicious I can't forget how full I was when I finished eating it. Just eating there for the first time and I couldn't wait to return. I had set such high expectations of the place that many of the other times I visited the place I was disappointed. It could have been by the lack of training of the servers on the Knowledge of and explaining menu items, or by the timing on how to serve them. Or it could be by a mistake from the cook in cooking or preparing an item. Like today, I ordered Bang Bang Shrimp as an appetizer and the shrimp arrived overcooked almost to the point of burnt with the Assian Crisp Noodles a bit stale. So much so that I had to ask to see the manager to formally complain. The manager was a friendly young lady who listened to me and admitted the shrimp could have been fried before they had just changed the oil. And she came up with possible solutions to the question: "What can I do to make it right?" Of which I choose for her to not charge me for the burnt shrimp and the bad dining experience they had caused me. I went on and ate the Lone Ranger sandwich with Onion Rings that were cooked right, and because of the manager's handling of the situation in such an effective way, I am sure to return, because there is something about Macado's that makes you want to "Just to be there." read more

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I did not dine in but placed an online to go order. The prices were fair. There is nowhere to park here, not even a space for a quick in and out to go pickup so be ready to park and walk. The layout of the resturant is complicated and I was unsure of how to enter, there is a nice patio and outdoor seating. The building is new and clean. I found the pickup desk and stood there for 5-6 minutes before anyone showed up. Sandwich was good, they followed my instructions of placing the slaw on the side. Slaw was fresh and had a good flavor but was long and stringy. The macaroni salad was dry. The kids portion of fries was tiny but I guess that's what you get for a kids portion. All in all it was fine, but I wouldn't go out of your way to dine at this establishment. read more

Macado's - Annie Oakley - Sandwiches Near Me - Vinton, Virginia

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Queso app was not hot, just lukewarm nacho cheese & salsa. Chips were stale. Fries were over cooked. Bobagger had barely any meat but overly topped with lettuce to cover it up. Waitress disappeared so had to wait forever for check, when she did return she was freshly perfumed so probably was out smoking. Only good thing was burger had no pink & plenty of blue cheese. Haven't gone to this location in a while & won't be back anytime soon. read more

I have been going to MacAdo locations for over 30 years. We don't live in Virginia anymore but whenever we are home we always visit one. Our waitress at this visit was good. We got tea and water to drink. We had chips, dips and things for an appetizer. My mother in law had a quesadilla, my husband had a sandwich off the incredibly long sandwich list. I had a tossed salad and French onion soup. We all were happy with our food. One of the things we like about coming here is all the interesting decor. read more

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Great food choices and fun atmosphere. The drinks are delicious and well made. You can't go wrong whatever you order.

Our server was the only saving grace at this restaurant. But let's start from the beginning. It's a Monday night and it wasn't super busy so we were excited to try Macado's! We weren't greeted as much as we were glared at while the hostess yelled at a different customer about a pickup order. We were seated after the yelling was over and our server was very nice and took our drink order, the kids menu advertises that kids can receive a free light-up cup by ordering a milk shake or signature lemonade. We ordered milkshakes and the server was confused on why my kids were excited about a cup, after explaining what the menu said in big bright letters, she stated they didn't have those cups. Ok, no big deal and we moved on with our fiasco. After we ordered our appetizers, we caved and still decided to let our kids get milkshakes and then our server informs us that the blender was broken. Now's the time when we are placing our food order....ordered chicken tenders for one of my kids and they are out of them, changed the order to a BLT with a side of fruit salad but guess what, they were out of fruit salad too! At this point I had to ask if there was an issue with their food delivery and our server informed us that the truck arrives on Tuesdays. So the moral of the story is apparently don't eat here on Mondays? read more

After living down here for about a year I finally tried this place. The menu was way more complicated than I expected. So many options!!!! Ambiance was typical sports bar and even early on a Saturday night before they got busy it was LOUD!!!! Would not care to come during a popular game. I was so happy to see French onion soup on the menu. I haven't had one in a LONG time and a decent one on even longer. The broth was a bit watery but at least had really good flavor. I would prefer it being served in a wider brimmed container with bread on top but this wasn't bad. I asked for the cheese well broiled and you can see in the photo that didn't happen. It was still tasty as it was at least melty. My friend got the turkey, bacon and cheese sandwich on rye (not sure if the name) and it looked like a good sandwich. I would have preferred it toasted, but it wasn't my meal I got the taco salad and it was quite surprising. Loads of toppings, avocado was plentiful (I think I had about a quarter of a small avocado), and it was RIPE!!!! I have gone to Hispanic restaurants that haven't gotten that right before. Only disappointment was that it said it came with tortilla chips and it did not. Couldn't really ask our waitress as she was slammed with a 16 top at some point and we were not covered by someone else. No room for dessert as the salad was so big. And I took about 1/3 home. I will most likely be back, if not just for that soup read more

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Take out order. $6 extra for fries with three orders. $5.31 mandatory tip FOR A TAKEOUT ORDER! Waited twenty minutes for the order to be "ready" only to find it was sitting there in a bag the entire time. No one finished their food - it was cold and gross. We should have stuck with left orders and saved the $65. read more

Macado's - No thousand island dressing. No extra onions. - Sandwiches Near Me - Vinton, Virginia

Never in my life have I had a hostess tell me she had to "ask the server" if she could seat us! 2 tables empty within view, as well as almost the entire patio. Not wanting to inconvenience anyone we decided to take our business to Pok -E-Joes. After having the worst meal ever at the downtown Roanoke location about a month ago, needless to say we won't be doing business with this chain going forward read more

Haven't been to Macado's in a long time. This one had greatly improved since our visit when they first opened. The Ragtime was perfect, nachos were good. Service wasn't the best but it appeared they were short staffed. read more

Pretty disappointing food. Ordered the Macado - listed as an "Overstuffed Sandwich" on the menu- and received nothing close to what was pictured. Also ordered a cashew salad which had no cashews. The service and food at this location has steady declined since it opened. I don't recommend eating here. read more

Macado's - Sandwich received - Sandwiches Near Me - Vinton, Virginia

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went to the Macadoos in Vinton. Stood at the counter for five minutes before some girl came out and said what you need. ? No welcome no how are you just, what you need? I said I would like a table, please. She grabbed a menu and just walked off so I did follow her. I said that the table for 12 minutes and no one came to ask me if they could help me or what I would like. So I got up to leave. I asked the bartender if there was a manager there and he goes yeah somewhere would you like me to get him. I told him exactly what happened and I said and I'm leaving. You can pass it along if you would like. read more

Went in and took about 5 min to be seated it was not busy the girl took us to a dirty table told me to sit on a seat with sauce I asked her to clean it she seemed bothered I wouldn't just sit on it . She said she'd be back with menus they never arrived . Nor did drinks or a server 10 min in we decided to leave getting up I realized I had sauce on my shirt from the side of the table . I'll never go back to this location I wanted to try it just moving to vinton from Las Vegas but after that service never again . All I got was a ruined greatful dead shirt read more

Macado's - Shirt that got dirty from their tables - Sandwiches Near Me - Vinton, Virginia

Food was below average, Applebee's or Chili's is better. Service was terrible, our waitress was incredibly rude to us, didn't check in with us after our food was delivered and she forgot items we ordered. We had to call her over in order to get the check and she acted like it was the most offensive thing ever - if she had checked in on us since dropping food off, we wouldn't have had to ask for the check! read more

The absolute worse take out experience ever! A quick breakdown: 1. Placing the order: When the hostess said it would take 30 minutes, that should have been our clue. When asked, she went on to say that she sometimes has to tell the cooks, who may be out back smoking and talking, that customers are waiting on their food. As well, she has to tell them sometimes that they have to work because she is getting yelled at by waiting customers. Also, the male "manager", asked her to move over so he could use the register to take a large order even though we were standing there and ready. 2. The Wait: 45+ minutes, and after having to clarify our orders several times, distinguishing between the drivers who were also now waiting, and asking several waiters/waitresses about the status, our food was finally brought out. 3. The Order: Of course it was wrong (we ordered a Mona Lisa and a basket of fries, with extra fries as one of our orders). As I was bagging it up, I decided to look at it, and I had wings, and cold fries instead of what I ordered). So, I let them know it was wrong and they took the wings and then 10 minutes later, brought the sandwich. I requested that I get hot fries again, as I had already said, and then after 5 more minutes, received warm fries. I asked to speak to the manager, but was told she was too busy to speak to a customer. Savannah, refused to speak to us (mind you that the guy that was at the register earlier identified himself as the manager. But, I could see at least 5 people in the back joking and laughing and playing around. Between the smoking and playing around, and joking, are there potentially any health code violations at play? By the way, we threw the food away after all of that, because we were concerned about prep and cleanliness, and then had to go to another restaurant to get food. I can say without hesitation, that this is the last time we will ever visit a Macado's, at least this particular location. Absolutely the worst experience I have every been through when ordering food! read more

Great food. Great service. We were in town staying at Smith mountain lake and were trying to find a restaurant open off season. We were hesitant after seeing reviews, but we are so glad we tried it out! I had the mixed berry sangria- so good. read more

Macado's - Kanoder Wrap - Sandwiches Near Me - Vinton, Virginia

Food was decent would definitely give it a try again while in the Vinton area. Waitress and service was excellent. read more

Macado's - Cobb Salad with no bacon - Sandwiches Near Me - Vinton, Virginia

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I put one star because there is not a place to no stars took my nephew there for lunch because this is where he wanted to go for boneless chicken wings. I don't think there was even any chicken in this product. It was all bread. It was terrible tasting. It left a greasy film in my mouth when I tried one of them, if you're looking for a place to have the worst eating experience of your life then this is the place for you. I brought them home and the dog would not even eat them. I don't know how they stay in business. I will never go back there again this was my second time, the first time was my stupidity. The second time was I love my nephew so I want him to have a good experience, but it didn't happen. Don't waste your money or your time go somewhere else and eat. The golden arches is 100% better than this place. read more

This is the 3rd consecutive takeout order that has missing items. No attempt to make it right. Attention to detail and customer service are lacking at this location. read more

They are always short handed.. they never get my order right.. and honestly their food isn't all it's cracked up to be. let's just say you spend $40 and get $15-$20 worth of food. A side of Mac and cheese is $6.00 and I get half of a tiny container..... that's wild! DONT EAT THERE!!!!!!! you'll be better off for it! read more

Macado's - a hand holding a container of macaroni and cheese - Sandwiches Near Me - Vinton, Virginia

Look, you don't go to Macado's to get quick service. Anyone who lives in the area know this. It's not freaking fast food. You go to hang out with friends, make new ones, eat delicious sandwiches with more meat than really should be allowed and to see cool stuff the owner has collected for years on the walls. It is our own Hard Rock Cafe. I can think back on several great times I have had at Macados over the years. I am grateful we have one in Vinton now. Went on a Friday night at 5:30. Seated quickly and served well -- sure, it took some time to get out, but my husband ordered a burger. They take longer. The burgers, a relatively new item compared to their gourmet sandwiches, are gigantic and cooked perfectly. The fries were lukewarm, so perhaps they could have been hotter and crisper. My Coney Island sandwich was wonderful. When we left, there was a waiting list and line at the register. Go hungry, because the portions are huge, and the prices aren't. They have amazing mixed drinks, as well. Welcome to Vinton, Macados. So grateful to have you. Vinton has become "cool" recently, and as someone who lives nearby we are quite happy about this. read more

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This is my home town and came back to visit family. Halle was our server on the sunny patio on 12/11/2020. It was half off queso so we enjoyed the black bean queso some spicy skins and some beers! Always a joy! read more

Handled our group well and quickly. Food was tasty. Service was excellent. Highly recommend

My wife and I stopped by here Saturday afternoon about 330. This was our first trip to this location but we have tried the other two locations previously. The location looks very appealing. Large outdoor area featuring a bar and fireplace. The parking is a little terrible as there isn't a lot of parking for how large the building is. There is overflow around the back of the building. When we entered there was no host or hostess. There was a couple in front of us waiting and a group of about five behind us. After a few minutes a waitress came by and said the host would seat us within five minutes. My wife and I opted to sit at a round table in front of the outdoor fireplace. We waited for close to 15 minutes before we ever saw a waiter or waitress and we were about to leave at the 20 min mark because no one waited on us at that point. As we prepared to get the waiter, Frank, approached the table and took our drink order and then we waited for what we thought was about 15 minutes, no drinks. He did bring our appetizer out and explained it would be free and he would check on the drinks. I did ask if the drinks would be coming out and if not we would just leave as we had been waiting over 15 minutes. His response was "no you haven't it's only been 12 minutes." This irritated us. The drinks did come out. My wife had a White Russian and I a Bloody Mary. She said it was a great White Russian. The Bloody Mary was 3/4 ice and there was no way the mix/alcohol was correct. We had our drink, paid and left. Not a fan of any of the Macado's locations. Same owner and I assume training program, which does not work. The processes are slow and broken and it appears the staff doesn't really need your business or know how to be polite. read more

The problem with the Macado's in Vinton isn't the food. The food is generally good and well-proportioned. The problem is the service. I've ordered carry out and brought two large salads home recently for myself and my partner. All the salads were fresh and by any measure large. And without any of the requested salad dressing. It is this sloppy and inexcusable lack of attention to detail that has soured our experience with Macado's in Vinton over and over again. We've eaten there dozens of times, and nearly always there is some issue that could have been solved with better training and management. We've continued to patronize them because of a lack of local options, which makes us part of the problem, so after this last unsatisfactory experience tonight I am going to swear them off for a good long while. I don't want to keep rewarding failure. read more

Service was good, food was great! And they actually had indoor dining! Thank you all for fighting he man on this Rona BS! read more

Macado's - One of their Rubens! - Sandwiches Near Me - Vinton, Virginia

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The food is pretty good but the service is not berry good. We had a large group of people and the server was working his ass of, he was getting annoyed a lot because of our large group. The wait was pretty long and the mens bathroom had only one urinal that was super low and you need to point straight down to pee. Over all the place was pretty good I don't understand the 1 star reviews, the place a a great place for a family. read more

if I could give zero stars I would. Their staff (especially the managers) are extremely rude and shouldn't be in customer service because they have none. We ordered for pick up, said it would be ready in 20 minutes and it took another 30 after getting there early. The food was disgusting and not how we ordered. The manager said "well you can see we're busy so you'll have to wait". Way too expensive for this type of experience. You will get better food and customer service at McDonald's. Save your money and don't go! read more

Given this establishment many chances. Food nearly always comes out cold. Always wait about an hour for cold food, and at that point you can send it back and wait another hour or cut your losses and leave. On wing night you can expect to wait longer as there is supposedly only one frier and the kitchen staff does not plan ahead and have wings ready to go out. Absolutely awful waitstaff with one exception and that is Frank. The parking leaves a lot to be desired. Every slot will be filled and yet there is still room in the restaurant. The only positive remark i can leave is the the fact the restaurant is smartly furnished. read more

This place is unbelievably poorly managed. We had a large party, with a reservation. It is now 2 1/2 hours and most of us still have no food, and those that do have food got it cold. We were not seated until over an hour past our reservation, and then the poor waitress was given NO assistance from anyone else in the restaurant. All of this is a management failure....from the owner through the management on site and training systems which resulted in one of the WORST RESTAURANT experiences ever by most of us in the party. Will not visit this location ever, probably not ever even give the brand a chance. I have seldom experienced such incompetence in my life. This was a failure EPIC proportions. The manager finally did comp all the food. read more

We came in on Dec 1st after the Vinton Christmas Parade. There was a group of about 9 or 10 of us. The place was an absolute wreck when we came in. Numerous tables still dirty from previous customers. We waited for a good while. We were told that there were no tables to put us at. Of course not because they hadn't been cleaned off. We were then told that a table was finally being cleaned off. It never was. One person told our party that they were short handed and if we wanted a clean table, they would give us an application for a job. When a server with long false eyelashes found out how many, she rolled her eyes and said she didn't want to take us. We ended up waiting for 35 minutes for a table and half of our party left and went to the Tanglewood location. I have never experienced such poor service at any Macados location before. This is right down the hill from our house but if the service continues to be this poorly, I will consider making the drive to another. read more

I've been a customer of Macado's in Roanoke for many years and was excited when they opened at the Vinton location. I enjoy their Ragtime, Captain Hook, Bonnie & Clyde, Julius Cesar and several other sandwich offerings, including their Blue's Brother burger. Their macaroni salad is awesome, as is the coleslaw. There's times I've had to wait to be seated, but always worth it! If I know they're busy, I call in an order to go, and it's just as good! read more

Horribly SLOW!!! Place is overrun with people. It's just walking around, looking helpless didn't even acknowledge me at the counter for my pick up order and ask twice. I'm still standing here 10 minutes later waiting and waiting and.... read more

Stopped after a ballgame for a good meal. we were seated quickly, told it was a slow night, placed our order. 45 minutes later we receive our COLD meal that should have been warm, after all it was a toasted sandwich. was told it was due to making daughters peanut butter sandwich. ‍ read more

They have a done a fantastic job transforming the old library into a great looking Macado's! Service was great and the food was brought out very quickly, our sandwiches and wraps were all delicious, we were not expecting such great service being that this was their opening week! This will definitely be a regular for us! read more

Food is great when it's complete. Ordered for pick up. Got home appetizer of roasted corn black bean queso had no chips. Diablo quesadilla cane with no salsa or sour cream. When I called I got sorry. For $31.00 and 2 things have missing items expected more than sorry. Guess that's price you pay when you do carry out. read more

First timers. Good steak sandwiches. Our server Kaila gave us excellent service. We weren't happy with one of our sides & she promptly brought us a substitute. Totally pleased. Leaving with really full stomachs. read more

Servers of the world...it is not okay to bring the salads with the entrees. Just no. Not to be harsh, but learn the flow of table service. That aside, the food was good. Big portions. read more

Consistently disappointed. I've tried this place a few times because it's close to my work. Service is generally pretty bad from the moment you walk in. Expect to see an employee at the register who will completely ignore you until the the host finally comes over. The food is also pretty sub-par. The sandwiches are basically sandwiches no real specialty or focus on anything specific at all. Just a giant list of random sandwiches. The fries are terrible, frozen and go stale in minutes. Also, I have never made it in and out in my allotted hour for lunch, even when ordering cold sandwiches. Takeout is a similarly unfulfilling experience. read more