Timing belt was broken on my vehicle caught up there to get an estimate to see if I could afford to…read moreget it repaired they told me they couldn't give me an estimate over the phone I would have to bring it up there well the car doesn't run why would I have my car towed up there to them for them to give me an estimate that I could possibly not be able to afford and then tell my car back home seems pretty ridiculous to me they said that they could not get estimates over the phone makes no sense at all I'm just trying to find somewhere to get my vehicle repaired that I can afford. I don't see how they get a 5 star rating because they were absolutely no help at all. I'm sure they don't have any problem crunching the numbers when it's time to bill you. I can not elaborate on the quality of there work and never will. It seems to me like if they are not willing to give you a ballpark estimate then there tring to hide something or something not on the up and up.

Great value and very responsive. They have done everything asked, and they have worked on both of…read moremy vehicles. Would definitely recommend.

Had to call Keith's for a tow. It was a Sunday afternoon, with temperatures in the upper 90s…read more Answered the phone immediately, and explained that he had another tow hooked up, but would be dropping it at it's destination within 15-20 minutes. Gave me his cell #, so I could let my son-in-law know that the driver would be calling him, as he was the one that was stranded. Kieth, the owner of the company was able to get there within 45 minutes, and towed the vehicle back to our house, and dropped off our son-in-law. In talking to Kieth, he said he usually tries to cover the weekends himself as much as possible, so the other drivers could have some family time. All in all, a great experience. Very professional, courteous, and fairly priced. Definitely recommend if you need a tow anywhere near Vilonia, Arkansas, or surrounding area.

TRACY, at Steve's Auto guided me through a rear-end collision of my beloved vintage 2002 qx4…read moreinfinity. Parts, now hard to find because of the age of the auto were found, at a reasonable price and when they arrived they turned the car around in two days-including a fantastic paint match up. Kind, courteous, competent. Hope I don't need them ever again but if do, they are the way to go! jeffkelley

I would have left less than one star for Tracy's Terror Towing but that wasn't an option. Do…read moreyourself a favor and never give your business to Steve's Auto Center. The "owner" is a vile excuse of a human who feeds off of the misfortune of others. Said owner goes out of her way to make someone's horrible day even worse. I was in a near fatal accident, no fault of my own, didn't choose to use this so-called company. I 'm not from this town and knew nothing of the services provided. Owner literally yelled at me after my car had been on their lot for 1 day (After I left the hospital in my home town and contacted the company inquiring on the next steps). Again, I'm not from Conway, nor do I live in Conway but I sure hope this is not how the natives actually treat people in general. Owner did everything in her power to make paying for my tow service and having my totaled car removed more painful than the actual 5-time roll crash itself. She most likely needs Jesus. When you show the owner the same level of respect that she has shown to you while she's hiding behind her phone, but you offer your respect more genuinely in person, she tucks her tail between her legs and hides in her office, sending others out to do her work because I guess she doesn't want to play anymore. This company requires their customers to come in person and pay for the release of their vehicle with cash so she says, (regardless if the customer lives three hours away and attempts to pay over the phone and has scheduled a pick up) when their website clearly states that Steve's accept cards. Probably because they charge $60 a day storage until you can get back to this town in person and pay with cash and be there the exact same time as the tow company removing it from Steve's trashy lot...I suppose it's a plot to make more money and much easier to pocket cash from the price gauging than it is to pocket the credit card slip, huh Trace?! For those following along, my vehicle was on this lot for less than 1 week from the time of incident and I paid $1,167. 00 in cash with the receipt clearly showing the towing fee was $200. That's suspect . If you or a loved one has been bullied by, belittled or taken advantage of by this sham of a company, contact the Arkansas State Tow Board and file a complaint. Also, reach out to the Arkansas State Police in effort to get Steve's contract revoked. Somewhere along the line Tracy became self-important and a bit too big for her britches but YOU AS A CUSTOMER DO HAVE A CHOICE what businesses your money supports. Choose not to support this atrocious scheme. Thank you for your time.

Best shop in area! They installed trailer hitch for me. They did it right the first time!read more

From the owner: We are a full service automotive repair facility, performing oil changes, tire rotations, brakes,…read morewipers, belts, hoses, shocks, struts, engine swaps and numerous other services.

Stephen's Automotive in Conway, AR is a ripoff. They kept my car for over two weeks and charged me…read moreover eight hundred dollars to fix my car. The car barely made it home. The problem ended up being a recall and needed an complete new motor. So the car had to go back to the dealer for repair. Sooooo exactly what did they fix for $800???? You tell me and we'll both know. When I called to speak to the owner several times I was told he was out but would give me a call back. I'm still waiting almost a week later. Luckily I paid with a credit card so I am letting them take care of this.

BAIT AND SWITCH! DO NOT GO!…read more Got a quote on the phone for $80...which was a good price so it go me in the door, but they gave me a work discount. Got to the door and they quoted me at $250 with the work discount. Came back to pay and it was $400 without a discount. They took the discount away. DO NOT GO TO THESE GUYS! Sign on the wall behind the counter says something like "any arguing with result in a $100 added to your bill." WORST AUTO REPAIR IN TOWN. they then proceeded to even mess the job up and lost my valve cap completely. Not replaced. DO NOT USE.

I was very disappointed because Conway would not work on my Alfa Romeo A/C recharge. My A/C system…read moreis completely functional and needed a recharge. So why 4 stars not zero? Because we all need to keep in mind EVERY shop has right of refusal, especially with unusual, or improperly maintained vehicles. They were polite and direct! I see their prices are normal and they have a ton of repeat customers. Auto repair is not an automatic moneymaker on every car. Even on expensive jobs. Honest. I still think they run a good shop and folks need to keep in mind poor reviews often have quite a backstory that the reviewer never mentions. A shop that won't get into jobs over their head, is a properly managed shop, whether I am disappointed or not.

Eric is my Go to Guy!! I have dealt with him for years and he just an Honest Guy!! He tells u how…read moreit is and is FAIR!! OverAll I would recommend Conway Automotive as long as ERIC is the LEAD MECHANIC/OWNER.

I want to be as fair as I can be with my review, I don't give a 1 star lightly, but in light of…read morespending over 500.00 on a fix that never happened and as you can see, my check engine light is STILL on, I think 1 star is fair. So when I took my VW in and it was looked at, I was told a spark plug and coil had to be replaced because of carbon build up, ok....autozone checked the code for me and it said nothing about that area, but I said hey they should know better then me right? I'm just a single women who doesn't know that much about cars. So I gave them ALL of my savings I had spent 4 months saving up and THOUGHT I got the issue fixed. Literally the next day, same issue is still happening, car can't idle without check engine light blinking and coming on, it sputters when it's warming up. Autozone had said the code showed the mass air flow valve was faulty, this place NEVER ONCE fixed that issue, they in fact ignored it all together and did what they wanted. At this point, they let me come back and they do the testing for free, and tell me we can replace everything again incase the parts were bad, again they do this for free, BUT here's the kicker. They never actually did another fix and here's how I know they lied to me. My carfax shows EVERY SINGLE TIME I have work done on it, no matter how small, it's on there automatically. My carfax shows the first "fix", but it doesn't show anything else ever being done to it. Hines Service Center, not only didn't fix my issue, they LIED to my face about fixing it a second time, AND they couldn't even give me paperwork on the second "fix" either. In short, I am out 550.00, nothing got fixed, they scammed me because i'm a woman and I can not recommend this place if you are a female driver, thank you.

They repaired my vehicle just fine. A friend volunteered to run the diagnostics with his code…read morereader, so I knew what the problem was when I took it in. Upon check out, they gave me a 4-5 page list of services and repairs the vehicle needed. Okay, I appreciated the inspection because there were a couple issues I wasn't aware of. I was pleased enough with the service that we took a second vehicle in, this time with no check-engine light on. They described the repairs they needed to make, which tracked with what we knew. We authorized them and paid. We got the vehicle home with zero problems. The next day, we had the exact same problems we asked them to repair. It was almost as if they did just enough to make sure we could get it home, so we would bring it back in for further repairs. I trusted the AAA rating, never bothering to look at Yelp. Never again. What we experienced is a pattern that you can see from the other low ratings. The AAA rating means nothing. If you don't know anything about statistics, the customer surveys AAA conducts are neither reliable nor valid because they are not anonymous: https://autoleap.com/blog/how-to-get-your-auto-repair-shop-aaa-approved/.

gotta deal with more people like this it's was fast quick and in price range great workread more

From the owner: On call 24 hours. We’ll get you off the side of the road. You can call to make arrangements for us…read moreto come to you to do repairs. We also have a small engine shop to meet your needs Call or Text 501-842-5538

I needed my Daughter's newly purchased (2011) RAV4 checked out for safety etc…read more The manager made time for me the same day with a smile The mechanic was really professional and friendly Did not try to sell me anything, just let me know the brakes were good for now and they may need attention in the future as the pads had a lot of life left and the rear rotors, while good, may need attention if they start to shudder or squeak He topped up the fluids without being asked to and checked the transmission fluid too The transfer case was an unknown but the mechanic verified it had enough fluid but the joints may need a recheck in the future as they were leaking a bit I asked what the diagnosis charge would be; and the manager waived it This is going to be my Daughter's shop from now on Just an old school honest mechanic shop with professional staff

My son and I broke down on the interstate. The manager went out of his way to help us find a tow…read moretruck that could haul our truck and pull our trailer. They allowed us to leave the trailer behind their shop while they hunted for replacement parts for the truck. The manager even used his own car to take us to a nearby hotel where we stayed until the truck was repaired. I can't say enough good things about the care we received from Total Tire and Automotive. I recommend them and give them the highest rating possible.