Two stars is frankly generous. We chose MacFarland based on their portfolio and salesperson Tom, who provided a detailed quote for shadow box wall trim and painting in our living room, archway trim and casing, and raised wainscot paneling in our dining room. The work order clearly specified the materials and scope of work. Before the project began, I was told the crew would arrive Monday, April 20, 2026, and that I would receive a phone call confirming the start time. No call ever came. After receiving no response to my email, I took the day off work, only to learn late that morning that the crew would not be starting until Wednesday. Because of the uncertainty, I ultimately cancelled appointments with 25 clients for nothing. Poor communication became a recurring issue throughout the project. On at least four occasions, I had to proactively contact the office to determine whether the crew would actually be arriving as scheduled. Early in the project it became apparent that communication between the sales team, design consultant, and installation crew was poor. The installation team appeared to have a very different understanding of the work than what was described in the signed contract. While reviewing progress photos of the dining room, I discovered the crew was installing decorative wall trim to simulate wainscoting rather than the raised wainscot paneling explicitly listed in the work order. I contacted the office to point out that the work being performed did not match the signed agreement. I then received a call from division manager Nic. Rather than acknowledge the discrepancy, he repeatedly deflected responsibility. Among other things, I was told that Tom "shouldn't have written the order that way," that the AI rendering showed decorative trim, and that the company preferred its method because it was "more flexible." None of those explanations addressed the central issue: the signed contract clearly specified raised wainscot paneling. When Nic eventually stated that paneling could be installed but would take months, I concluded there would be no accountability for the mistake. Rather than risk extended delays and continued conflict, I agreed to let the work proceed as-is. My primary concern at that point was simply getting the project completed and the crew out of my house. To the crew's credit, they were generally friendly and returned for touch-ups when requested. However, there were numerous quality-control issues. Newly installed electrical outlets were painted over (I had to use nail polish remover to remove the paint), paint ended up on floors and fixtures throughout the house, and some visible areas were left unpainted because it was assumed they would not be noticed. After I had laid down additional drop cloths to protect my hardwood floors (I ultimately decided to paint the ceiling myself), those coverings were removed by the crew and paint was subsequently spilled on the floors during the final touch-up work. Worst of all, there was sanding dust everywhere. I live in a 1930s home with lead-based paint. The company ultimately removed the archway work from the invoice after recognizing I would not be satisfied with the proposed approach. I will be purchasing an archway kit and completing that portion myself. My neighbor is a retired contractor. His take on the discrepancy between the work order and the work actually done? "That's bullshit." Two weeks later, I am still waiting for the follow-up phone call I was told I would receive on Google. I've never worked with such an unprofessional contractor. Consider the second star as a concession for the excellent work of the salesperson, the design coordinator (for her color and trim recommendations), and the friendliness and diligence of the crew doing the install and painting. read more

Hired MacFarland after being impressed with the gentleman who did our quote and wanted to work with the largest/most experienced company of 3 quotes we received. Communication with the office was lacking the entire time and only one person out of 3 that I spoke to at the office was cordial and informative. We lost out on $200 that we paid for lodging (our choice obviously to get loding) for ourselves and dogs to be out of the house w fumes/out of the way of painters only to find out the morning of the 2nd day of the job that painters weren't coming that day and we could have stayed home. We had to ask repeatedly for a correct invoice, since we did not move forward w several items we had asked for quotes on. Finally received one, one business day after the work was done (I had already paid a hefty deposit) just to almost immediately receive an email reminder that the invoice was 4 days overdue!? When the work was "done" we came home to find the house a mess. Sanding dust? everywhere including stuck in wood floors and on furniture that had not been covered as promised. Multiple paint spots on our kitchen counters and wood floors, door frame, sink, dishwasher, tiny spots on the carpet and even tiny spots on our back deck!  Really takes the excitement out of new paint when you come home to a mess. I made the office aware of this via email and put in my email that I'd appreciate a phone call to discuss my dissatisfaction. I was able to clean up all of the paint myself from the counters and floors (after having a heart attack that there was paint on my white countertops and wood floors!!) and one of the painters did call and adl to come by to clean it off the kitchen sink and dishwasher. They couldn't get it off the door frame, however. Four days later and Im STILL finding paint spots and smears on my wood floors!! Phone call from the office never came. Email with corrected invoice mentioned a "system glitch" but no mention of my request for a phone call or apology for dissatisfaction. No mention that a painter would contact me to come out. No follow up to ensure it's been fixed to my satisfaction now. I am shocked to spend this kind of money with what I thought was a reputable company, and have this obvious lack of interest in customer satisfaction. The paint on walls and ceilings looks great. Carpentry on cabinets looks great. Paint on most cabinets looks good. Paint on my wood floors, trim, back door, smeared along floor by cabinets, carpet, hallway, appliances, back deck!? Unacceptable for the thousands of dollars spent on a 4 day job. This combined with lack of communication and lack of interest in my customer experience is unacceptable. Would not recommend this company. read more

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MacFarland recently painted the outside of our home. I was very happy with the level of service we received from the start of our project. The team made the whole process very easy. The crew that came out to the house was fantastic. They made sure we were aware of everything going on. They cleaned up everything, and were really enjoyable to work with. we really look forward to using MacFarland again for our next project. read more

We hired this company to paint our aluminum siding and replace some of the facia boards. The salesman came out showed me which boards needed replacing, talked to me about our gutters needing to be removed in front of the garage so they could get to a couple of them then replaced the gutters. And my wife kept telling him we wanted to match the color of our garage door. They sent us to Sherwin Williams to pick out our own paint, no help at all choosing the color. So we pick the paint we think looks pretty close to our garage door and went with that. As you can imagine a little 2" square of paint does not give you a very good idea of what half the house will look like when painted plus it was outdoor paint so I'm not sure if that does anything to darken the color or not. Doesn't matter we were still satisfied with the color and the way the house looked by were not happy that the garage door wasn't the same color, very noticeable difference. The next day my wife called them to ask how much to paint the garage door so it matches. They told us $200 but they won't come out for less less $2500 or something like that. We tried appealing to our salesman letting him know this really isn't a new job, we want it to match like we told him initially. He told me he could come out some day to do it after work BUT he's really busy right now so it will be a while. Needless to say I didn't call him back, I won't use them again. You would think since that's what they do for a living they would help you select the color and tell you no matter how close you think it's going to be it won't match, for $200 we can paint the garage door while we are here. The next day they come to do the facia boards and right away they needed me to come home to go over a couple things. The lead installer started telling me this facia board and that board don't really need to be replaced just scrapped and painted so I said sure as long as I'm going to get a credit and it's going to look like the rest of them. He said of course he'll get with the salesman, he'll take care of it. Personally I think he said it because he didn't want to do the work and move on to the next job. So when I came back home I looked at it and I wasn't impressed, plus the wood under the gutters wasn't replaced. The salesman calls us and tells us he is coming by with another company that does that so they can see what needs to be done. He never showed up or called us so my wife called him. He gave us some story about the other company screwing him over, still didn't explain why he didn't call us and let us know. So my wife told him forget it we're not paying anymore money. By the time we were done with the down payments and the final billings and all the back and forth I'm not sure I received my credit and I thought it was easier to let them keep the money and never use them again. On their website they write "with a reputation for quality and care" and "our promise is excellence with a personal touch" . These are obviously just words to them, not practice. If I didn't already say it, I WILL NEVER USE THEM AGAIN! read more

I waited 2 years to post my review, to confirm quality of work. Quote-wise MacFarland did a great job, 2 stars applied to that. They were not pushy and seemed very clear with the communication. Pricing was in line with other quotes received. Not lowest but not highest. Unfortunately we are very displeased in the quality of work and longevity. My 1989 home has T1-11 wood siding. Once the house was pressure washed and hand scraped they told us there was nothing they could do with the quality of existing T1-11 wood and even threatened we should go elsewhere to get entirely new siding or had to pay a massive change order. They told us they could not replace the damaged areas, could not further sand, scape or repair in place, and also that there was no support with additional primer. Basically, made my house look like shit in an HOA community then threatened to leave the job. This was completely unacceptable. We made them complete the contract but removed warranty of their work. They should have told us at the quote phase if they had concerns or poor experience with other homes- it's very typical style for this city. My neighbor's home was painted by another company just after ours and sure enough they had large areas of T1-11 replaced with no problem. It is now 2 years later, I have flaking paint everywhere. Quality sucks. I can clearly see verticals are lacking paint. Areas caulked are failing and cracked within the first year. They had to repair my garage door from painting it shut then bending the metal when we went to open. Spilled paint on our driveway. My house will not last the years we were promised, it's failing already at 2 years. Another neighbor also shared they are unhappy with this company and the quality of work they received. read more

Project manager, did not do a walk through canceled numerous times...canceled again on the day the painters were to start. No scope of work....(no plan in place) Cabinet carpenter came on-site to train painters to install hardware, which they had no prior experience, she did the best she could, left her unsupervisor.....not fair to her. On Tuesday, project manager was going to train the painters to install base boards and trim. This is not a vocational school.. Ask project manager about caulking hole by sink, which we were told numerous times by the estimator we didn't need new counters. Back to that Tuesday, project manager informs us they couldn't repair around the sink and we needed new countertops. Now we have a real mess! Kitchen walls painted, cabinets painted and installed! My husband told the project manager to leave the property and not in a good way! Painters pulled from job. We paid this company for trained and experienced personal. They failed greatly! Putting the painters in an awkward situation. Still hoping for the owner to contact us. Susan Infantino read more

It was a long and arduous journey, mostly because of supply chain delays outside of MacFarland's control, but in the end the team (John, Steve, Josh) pulled out all the stops and came through with a high quality project which included a home exterior painting as well as a complete rebuild of our back patio/deck. read more

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I hired Macfarland painting to come In and paint my salon suite. I was looking for a painter that offered limewash paint services I originally spoke with sales manager josh who informed me that their company could do the job I was looking for and stated that he would be giving this task to his speciality painter. I sent pictures of what I was looking for along with a color scheme and was told that the paint would be included considering they had a account with Sherwin Williams. Upon arrival I was told by Alex that she could paint my room exactly like the picture. When the job was complete the color scheme was incorrect. It was too light and it looked like the original color I started with. Nor did I sign off on the color before she started. She stated to my mother that when the paint dried it would dry darker and if it was not to my standards she would come back and put another coat on it. The next morning when I got to my suite it hadn't dried any darker. I followed protocol as listed on their site that if you're not pleased with the service to contact the office within a certain amount of days. I called the next morning informing them that the color did not dry to my liking and I wanted her to come back with a darker paint. She agreed at no charge. The second time she was scheduled to come out I offered to go and pick out the paint myself to make sure that we had the correct color. She responded that she was all set with the paint so I trusted her to deliver. Not only did the second time come out worse the color scheme was still incorrect. It was much darker. I never once asked for a 2 tone wall. She applied paint on top of paint and left me with a tacky sloppy finish. Again I was not satisfied so I reached out again requesting a refund. The company was not willing to refund my money instead they wanted to send her out a third time to try and get it fixed. Against my wishes I allowed her to come in a 3rd time to see what could be done considering I had already paid them $1000 for this job. The 3rd time she was scheduled to return they then told me to go and pick out my paint to assure it was correct. Before she even arrived I asked her would she be re priming the walls to start fresh because it would be impossible to get a true color of what the new paint looked like. She told me she did not have time to start fresh all she was able to do was paint over what was already done with a sample and if I did not like it I would have to contact the company. As I expected the darker color showed through and I was still not pleased with the service. I reached out several times by phone requesting to speak with a manager and even sent emails and no respond.... I then reached out again stating that if I hadn't heard back and they are not willing to issue me a refund that I will move forward with legal litigation for this awful service that I received. Josh then reached out staying that all he was able to do was send in a new painter to paint the walls a solid color and I refused because that's not what I initially paid for. I paid for a specific job to be done and if the job could not be completed then this company should not have accepted. I chose this company based on their reviews which seemed like they provided quality service. It's unfortunate that my experience wasn't so pleasant. I haven't even been able to take clients in my suite because of how hideous it looks. Something that started off so exciting for me has turned into a nightmare. I am a small business owner pouring every dollar into my business and just don't have thousands of dollars to throw away especially for a terrible job. No one in their right mind would walk away and accept what they left me with. 0 stars for this company. read more

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After having multiple companies come by the house to meet us and provide us with a quote, we hired Macfarland Painting based on the numerous positive reviews, professionalism when they came to the house, and cost. One thing that stood out to me was the Sales Person pointed out all imperfections in our walls (ex: nail pops, patching, sanding, etc) and explained that as part of the prep work, their team would correct these imperfections. At first when they started the job I was impressed with the Project Manager who walked through the house with me and we discussed every room. The team made a lot of progress on day one (painting trim and doors) for a five day project. After day one, I started to notice inconsistencies within the quality of work that was being completed and also felt that the team was rushing (come to find out there was another project or side project that they could work on at the end of the week and that reassured our insights that they were rushing at our house). I particularly noticed that there was zero prep work done (patching, sanding, etc) to the walls and when I asked the team about this, they told me it would cost extra money and the Sales Person was incorrect in his statement. As professionals, I would expect the attention to detail to be above par...and some. My husband and I had to point out every issue that was not completed correctly (drips, one coat vs two coats, areas that were missed completely, spackle that was not sanded, etc). Even after their initial 3 days of work (originally scheduled for 5), we had to have the Project Manager and one of the painters out to the house to fix mistakes..twice. Four months later we are still finding many over looked areas. The one piece of this business that I will rave about is the quality of work from the cabinet team. They were incredibly professional and did a great job! We have had many family and friends ask us if we would recommend this company and we hesitate for refer them due to the lack of quality of work and professionalism. read more

Worst paint job ever. Brad came out in early spring 2021. I told Brad the condition of wood in many places needed prep attention. He acknowledged. I asked him how long to paint the house. He indicated about a week. The crew that came out July 2021spent two days "prepping" AND painting a 4000 sq. ft. two-story brick home with 29 windows, five doors, a garage door, gutters, soffits, downspouts, facia, and trim. They sprayed the house. They also sprayed bugs, dirt, and leaves. I would never have signed a contract to spray paint the house (the contract was silent to the method of painting). They gave me one coat. When I asked Brad why he said it would take a week to paint the house (which is what the other painter quotes I had indicated for painting with brushes) he said it was for 2 painters not a crew of 5. They do not prep. They do not use sandpaper to prep for paint. They only use a zip-a-way tool and use no pressure to lift old peeling paint. They paint over peeling, curled edges of old paint. I complained and they sent 2 guys who spent a day trying to fix the problems. There were too many problems for 2 guys (with zero sandpaper) to fix. We decided to just pay these chiselers and move on. When I opened the garage door to mail the check a big chunk of paint peeled off the door. These "painters" painted the door and the trim together. Incompetence in abundance. I had a new company come out last month to give me a quote to repaint the house next summer. They were very surprised the house had been painted 10 months ago. I have peeling paint everywhere. Do not hire these people. They lie and protect one another. MacFarland took hard earned money from my husband and me and delivered a hack job. Karma is real folks. read more

We had our maple cabinets painted by MacFarland Painting in June of 2020. Everything about the process was easy from the beginning to the end. Danielle explained the process and answered our questions along the way. Their quote was not the highest and not the lowest. They paint the cabinet doors and drawer fronts in their shop which I appreciate. Another company wanted to paint them in our garage. I thought it was important for them to be painted off site where the dust could be managed as opposed to our garage. The finish turned out beautifully. The day before the job started a gentleman from the company called and explained the entire series of events for the following week. We did our part and cleaned them and took the contents out. John and Justin showed up on time and worked hard. Justin showed up the following day and Friday and was hard working and friendly.He went above and beyond in the service he provided. read more

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I hired Macfarland Painting for an exterior paint job after receiving 6 other quotes. The reason I went with this company because of the detailed quote that was provided along with their credentials. However, I regret my decision based on several issues. First, the day the worker came to power wash my home I would learn that several obvious areas were missed during my initial quote and my new price would increase by $500. Though not happy I went ahead and agreed to the new price and work begin 2 days later (delayed due to rain). On the 2nd day I was informed that the shutters I wanted painted could not be due to the color that was selected. I decided that I would purchase new shutter so, the price was adjusted. The final issue I had is with the final outcome of my paint job. One the 3rd day of painting the painters "completed" my job but I was unaware until I received the final bill. At this point I contacted the company and was informed the job was complete. This is when I informed the receptionist that I was under the impression the workers would come back to touch up areas that were missed. The next day a worker came out to "correct" the area of concern but, basically told me it was a waste of time due to the condition of the wood trim. I could accept this if I was informed ahead of time that the condition of the wood would not allow for it to be painted. However, during my initial contact with this company I mentioned that I wanted all damaged wood replaced and all the wood trim painted along with the doors and shutters. I was also informed that the paint job would probably last approximately 3 years AFTER the job was completed. My whole issue with this company is I feel that if there was an issue discovered during the initial stages of you painting my home I should have been informed so that I could have made a decision how to move forward before the job was completed (I was told the areas of concern could be corrected to my satisfaction at a cost). Maybe if I was informed that the wood was not salvageable, I would have had it replace! But, of course not after the job is "complete", Needless to say I am very unhappy with the final product from this company and am going to be looking at having it redo in the Spring! read more

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Interviewed eight companies to paint my kitchen cupboards. Felt most comfortable with the quote from McFarland's. Crew was very professional. One little snafu. John McFarland was right on top of taking care of the problem and made sure I was totally satisfied. read more

Have no idea how good their painting skills are. Just know that at least one employee doesn't respect personal property. While on a job, they had a Hummer parked in the driveway first, with their work vehicle behind it. Rather than move the work vehicle, to leave the job, they drove the Hummer right through the neighbor's lawn to get to the road. Not a couple inches, the entire Hummer was driven through the yard! Nice tracks showed it off. Who does that? Definitely not professional. Glad they left their lawn sign, it made it easy to identify them. read more

Hired them to paint two rooms in our home. We scraped and prepped these rooms during the week prior to them showing up to paint. They originally told us they were sending three people for the job. Only two guys showed up to paint. In one day they were supposed to put two coats of paint on the ceilings, walls, and trim. They cut corners and didn't paint areas they felt we wouldn't notice. They admitted to the practice of not always painting areas that may not be seen. There was still bare wood remaining on some of the trim. Some of the walls still showed the original paint and very light markings that should have been covered with one coat of paint, and definitely with two coats. They sent one person back to fix the mistakes we caught within their 7 day window. We cleaned paint off our wood floors. We had to repaint walls where their coverage was inadequate. We found that the strip of wall between the door trim and the wall corner didn't get any new paint at all. It was still the original paint color which has a different finish than the new paint. This was done on two doors. We have spent a lot more time fixing their work then they spent doing it in the first place. Having them do the work was a waste of money. read more

We found MacFarland Painting to be extremely detail-oriented and a pleasure to work with. These are highly talented painters who care deeply about doing a great job and making the homeowners happy. Each painter who came to our home was hard-working and took their job seriously. They take pride in their work. We had them paint our entire interior and their price estimate was much lower than other companies who bid on our project. They completely renovated the banister in our foyer and we never imagined we'd be as happy with the finished product as we were. They truly went above and beyond... and we'll, of course, use them again. We highly recommend them! read more

Unfortunately this was not a good experience! I met with Brad the bidder of jobs and he told me on several times it did not matter what color the paint was that i wanted. I explained it will be all white with trim a dark color. Again he stated the color does not matter just give to project manager! Well it matters. They get to the job put two coats on within an eight hour span hmmm and then said if i was not happy it typically takes a 3rd coat which is additional. I only agreed for a dark bedroom. Now they claim i agreed to whole house and want me to pay with no change order or agreement. Clearly their bid means nothing. Choose someone else. read more

Brad and his crew at MacFarland were Amazing! So professional and incredibly reasonable! They transformed the exterior of our home in one day! I highly recommend this company read more

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Workmanship shoddy for prices they charge. Poor communication by project manager. No follow up call after job completion from company to ensure customer satisfaction. Wouldn't hire again. MG Plymouth, MI read more

The customer service is found wanting. The service quality of their work is less than desirable. The quote contract states that the painters will - for stripping of wallpaper - come out, remove the wallpaper, clean the walls, repair any divots, and prime the wall. They were contracted to remove wallpaper from three rooms and a boarder in a bath, paint one room if time permitted. The painters were just college kids - so they are not to blame. They did remove the wallpaper and paint one room - single coat. The removal in two of the three rooms and the boarder left behind specs of glue on the wall, remnants of the contact paper, and some divots. In the one room that was painted, there was paint on the carpet. Again, I don't blame the two man crew that came out. This is on management for not training them properly of what a complete job is and how to do it. The kids who came out where friendly and did what one would expect of kids working a summer job. My expectation though - to be fair - was that one experienced person would be paired with a non-experienced person. Additionally, when they did buy paint, they overbought by an additional two gallons - so four gallons for a 10 x 8 room. Of the room they painted, the paint job was shoddy because it was only a single coat and I had to apply a second coat. Just so others know, they use Sherwin Williams paint, so you know Macfarland is not using the house brands of the big box stores. When contacted about the incomplete job, they replied (good) but five days after (bad) and said they would try to work it out with me (great), but then they did not follow up until eight days after that. But this time, it's near July 4 - expected that they'd be busy - but to not reply or follow through with their suggestion for completing the job, 28 days since, is a disregard for the customer service and fulfillment of a contract. Why bother having a defined contract if you will not follow through with a complete job; moreover with attempting to reach out but letting so much time elapse between? Is it the customer's responsibility to continually follow up and schedule the dates/times to finish? I'm certain Macfarland has nice people who are employees; however, in terms of their management team and customer service, it seems evident to me that they are lacking in some respects. I cannot recommend them in any way. Their pricing is nothing worthwhile and certainly their responsiveness and customer service is poor. read more

Had a great experience with them. Not only were they the 2nd cheapest quote I received, but they were professional and on time with everything. The supervisor was extremely nice and didn't hesitate to do touch up work where I thought it needed. They were determined to make sure I was satisfied with their work- they succeeded! read more

I've used this company once so far and was very pleased with the work that was done. Mike did a great job painting inside my home and was very respectful and easy to work with. The price was reasonable too. I would definitely hire them again. They also email you all receipts too. read more