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    Mack Custom Wood Floors

    5.0 (1 review)
    Closed 7:30 am - 5:30 pm

    Services - Mack Custom Wood Floors

    Floor refinishing

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    5 months ago

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    Floor Coverings International Brentwood

    Floor Coverings International Brentwood

    3.7
    (3 reviews)

    I hired them to stretch the upstairs carpeting. They did a fantastic job--great quality--for a…read morereasonable price. They were very nice to work with and when I get new carpeting or hardwood flooring I will definitely go with them!

    Project: Repair a slope in my shower. Would need a Tile Guy to do this…read more Put this out on yelp and this company reached out and said they could do this project. David came out, looked at my shower, (seriously, just looked at the shower and threw out a number and said he could do it the next week for xxx amount) and he was done. I asked for a written estimate detailing what steps would be taken since he couldn't tell me when he was at my home. He obviously was just the salesman and didn't know anything about this project. Other bids I received said that it would take a good week to repair and he said two days, which I found odd. Anyway, he called me the next day asking me if he could put me down for the next week to get his guys scheduled. Told him I was waiting for the detailed estimate-not detailed with $$, detailed as in the steps taken to repair. I never heard from him again. Ghosted. He wasted my time and made the company look really bad. He over promised and under delivered. It is a real shame as I have a lot of high profile clientele that I was going to give referral to had the project come out well. Now it will be the opposite. All he had to do is be honest and tell me he was incorrect and it couldn't be done. I felt as if I was being pushed into signing on the dotted line without knowing what I was signing. Once he knew he couldn't pull a fast one over me, he ghosted me. Not a good look for their business.

    R&S Flooring

    R&S Flooring

    2.9
    (56 reviews)

    Had to give a recommendation for the flooring company we just used on our new floors: R&S Flooring…read more We've had a pretty major renovation going on at our home for a few months and there have been so many glitches with other services. How refreshing it was to have a company do what they said they would do in the time they said they'd do it for the price they quoted. R&S was a pleasure to work with. If you need floors, be sure to give them the opportunity to do a great job for you.

    DO NOT HIRE THIS COMPANY!!…read more If I could give 0 stars, I would. What should have been a simple flooring installation turned into an absolute nightmare. The project started in April, and here we are at the end of July, and it still isn't finished. This has been, without question, the worst experience I've ever had with any contractor. I trusted this company with my home, and they left it damaged, unfinished, and in some areas, completely unsafe. Here are just some of the issues they left behind: Multiple areas of the flooring are buckling and lifting. The stair treads are uneven and not level. Construction materials and unopened boxes of flooring were left sitting in my living room. They cut my original stair spindles and replaced almost half of them with mismatched spindles that don't match the rest of the staircase! Looks horrible. The stair landing was never properly sealed or finished. Floors squeak throughout the house. Visible unfinished edges and seams were left throughout the installation. The installers acknowledged these issues and promised they would return to fix them but never did. They charged me nearly $1,000 to repair the damaged subfloor, yet it was never repaired as promised. Because of the poor installation, there are now gaps of more than 2 inches beneath my doors and major height differences between rooms. Flooring seams are loose and separating. The trim work is sloppy, incomplete, and unprofessional. Multiple flooring boards were installed with chipped and damaged edges. They scratched the paint on my stair spindles during installation. Shoe molding wasn't properly finished or sealed. The workmanship was only part of the problem. What should have taken a few days, turned into six weeks of pure chaos! Crews would show up without notice, spend 9-10 hours in my home, I had to take days and days off from work, they would then leave without completing the work or giving me any status updates. Different people were constantly coming and going, and communication was nearly impossible because some workers did not speak English. Tools came up missing in my house; paint was taken without permission. Every day felt disorganized, and no one seemed to know what was happening. Whenever I called the office looking for answers, I was treated like I was the problem. I was actually told they were "so busy" and that I was "lucky" they had squeezed me into their busy schedule, as if I should be so grateful after spending thousands of dollars! I was not getting anywhere with their men, and I had to involve my husband. They would not listen to me or my concerns, I'm pretty sure because I'm a woman, which is discrimination. The complete lack of professionalism and respect was unbelievable! To make matters even worse, one of the crew members dropped a large heavy power tool from my 2nd-floor staircase that landed about a foot from my head. It could have seriously injured me. The same incident left a large gouge in my new floor. I had to repeatedly ask them to repair the damage, and when they finally did, they still left the repair unfinished and floor unsealed. The project was never completed. I never received a final walkthrough, final inspection, or final sign-off. There were still numerous outstanding repairs when communication simply stopped. I was just waiting, waiting and waiting for someone to reach out. Then, despite all of this, they sent me the final invoice! When I asked why they were billing me for a project that wasn't finished, I received no response. I had no choice but to dispute the charges with my financing company. And now I don't even want these people in my home ever again! Every time they came back to fix something, they would damage something else. I gave R&S Flooring every opportunity to make things right. Instead, I was ignored and disrespected. I documented everything with photographs, emails, and written communication. Today I'm left with a damaged home, defective workmanship, and the expense of hiring someone else to correct their mistakes. Save yourself the stress, the damage, and the headaches! Hire literally anyone else. High school kids would have done better than these people! 0/10. I would never recommend R&S Flooring to anyone! BEWARE!

    VP Design & Construction

    VP Design & Construction

    4.5
    (78 reviews)

    It saddens me to have to write this 1 star review, as I was looking forward to eventually writing…read morethis business a 5 star, as I was ALSO looking forward to working with Vinny for MANY more projects and years to come... Please Note: I write this review ONLY to inform "you" of my experience, nothing more, as I did and/ or still DO like Vinny, just bothered by how things ended... With that said I do NOT discredit his 5 star reviews, but yet, I will NOT give credit to how he handled some parts/ prices of the job, and most importantly, how he handled the situation with me BEFORE the job was ever even finished: I just bought a house and upon moving in, a copper water pipe in the ceiling burst 2 days later (due to freezing temps), Welcome (to your NEW) home! So I contacted Vinny who quickly rushed over and helped address and remedy the situation. I was extremely happy and relieved with how fast, attentive and friendly he was to me and my unfortunate situation. He said mold and/ or black mold is very common here in TN, and we should NOT take any chances, to which I did NOT disagree: Better to be safe than sorry. I would much rather be proactive NOW, then forced to be reactive later, when it's "too late" by then... So very quickly the ceiling got ripped out, as did the insulation, and not having a truck, Vinny dropped off a dehumidifier as I was told it would help to dry out the room. I wanna say I was charged $2,500, give or take; I thought that to be kinda pricey, but ok... Then after that was done, he had framers come to re-frame the ceiling... Was that needed...? I'm not sure, but this where the story takes a turn after I was charged another $2,100 for the framers... : Not only did the framers cut the wire to the thermostat in that room that I was never even informed of, but this was right around Christmas, so the temperatures were extremely cold, windy, and rainy, and not having a thermostat to keep that room heated at all, and not having a ceiling with any insulation, made it ALL even that much worse. When I told Vinny the wire to thermostat was cut, he said "happens..." Oh OK, cool... Thanks... So now I had to hire an electrician to fix that wire, which not only cost ME $350, but he also said "Hey, this EXPOSED wire is 'hot!' This is NOT safe to have a live wire exposed like this!" Then to make it even worse, once it got fixed, as it had to be to "code," he had to put in 2 boxes, BOTH with covers! So now my $2+ million dollar house has 2 plastic covers next to each other in the ceiling... LOL... Looks great, thanks a lot... Pictures below: Then I had an HVAC guy come that was referred to me now that the thermostat has been fixed, before the insulation and drywall can get put back in ceiling... When he shows up, to make a long story short, he said "WTF happened to your ceiling!?! Why is the ENTIRE ceiling removed?" I told him a water pipe burst, and he said "That's not right to have done this because of that. Why did he re-frame the entire ceiling?" I said I don't know... "Why did the framers put sister beams to all of them?" I don't know... "They didn't even really re-frame, they just nailed new wood to the existing wood that was already there. Maybe replace the wet ones, but not sister every single one of them. Does your contractor even know what they did?" Does he know they did this...? Did he see/ approve this?" I don't know... And because I'm not a contractor or someone who knows anything about how to fix homes, I might never know if any/ all of this was ne. But nonetheless, the HVAC guy then said "Call your contractor, I would like to talk to him..." He had his convo with Vinny, asking him why this and that was done, and it looks terrible, and Vinny hung up on him... So anyways, I believe it was the next day, maybe 2, I called Vinny to ask him what the status is on completing the job, since he had previously sent me another invoice to complete the job that was going to cost me another $4,000... So from start to finish, this is going to cost me $10,000!?! Starting to feel like I might be getting taken advantage of, but whatever, it needs to get done right... Vinny answered and said in a nutshell, "I do not appreciate the drunk guy that called me, I was doing you a favor! I was making no money on this job! I don't care what you do from here, I'm not working on this job anymore with you, or on any job for you in the future! Take care!" And hung up on me... Ummmm, WTF just happened...??? Did he just hang up on me...? Did he just hold me accountable for a conversation that he had with someone I didn't even know? I would/ will NEVER hold someone else accountable for a conversation that they have with someone else... Ever. So I was forced to find someone else to complete what Vinny started, and pick up the pile of trash that Vinny's crew left in the front of my house... So as I said at the beginning, this is NOT a "hit piece" or a hate piece, this was just MY piece and NOTHING more...

    This guy is a tile setter who passes himself off as a contractor from California. He's a nightmare…read moreto work with.

    Mack Custom Wood Floors - flooring - Updated July 2026

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