Shop has great pricing and does not charge you a credit card fee as the dealerships do. They quickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles. read more

Finding a great mechanic or auto shop -- like finding a great doctor you can trust and go back to time and again -- is just one of those things in life that is pretty priceless. It just takes the stress out. That's been my experience with Mackert and working with Chris over the last few years. The guy is super friendly, a great listener, and I've come to have no doubt that he's looking out for his customers' best needs and interests. I probably should have written this review a long time ago, but after he and the shop went the extra mile for me (again) a couple of days ago, my guilt finally got to me! Anyway, Mackert is great and I'd recommend them to anyone. read more

Very thorough, and well-done work. I will definitely use them again. Diagnosed me problem, gave me a reasonable price, and had the work done same day. read more

The best service! They are knowledgeable, do great work and can be trusted. I will not take my car anywhere else. I have family members and friends that feel the same way. read more

Everything went well. Fair prices & tremendous service. Local biz w/ the hometown feel. Thankful.

Excellent service, reasonably priced, and very responsive. I highly recommend Mackert. They are honest and don't try to nickle and dime you.

I was in the final days of vacation with my family in Gig Harbor, WA when I noticed a funny sound and some smoke coming from under the hood of our Honda Pilot. This happened just as we were about to get on Hwy 16. We pulled over and checked Yelp for a nearby auto repair shop and Mackert popped up. We drove over worried about how serious the problem might be given we were two days away our departure date and a 600 mile drive home. Chris greeted us at the front desk and was happy to come out and take a look at our car. He carefully inspected the car but wasn't able to pinpoint the problem. He informed us that their shop was booked out several weeks and gave us some other shops to check in with. Knowing we had to hit the road in 2 days Chris said to come back if we couldn't find anyone to help us. We tried four other places who all said they were too busy to fix our car. In desperation, we called Chris back and he said they would make time for our car. Suffice to say Mackert went the extra mile and got us back on the road in a couple of days and home safely. If I lived in Gig Harbor Mackert would be my go-to auto repair shop. Thanks to Chris and the mechanics at Mackert for saving our family vacation from turning into a big mess. read more

I needed help to unblock my Jeep and Mr Knight came quickly and helped me get to my appointment on time. Great gentleman and excellent service. Would highly recommend! read more

I got some stuff repaired on my car here a few months ago right when I got it. Just recently I had an issue with the repair. They went above and beyond what they had to do to take care of me. The true judge of a good company is how they handle a bad situation, and they did it with honesty, flexibility, and compassion. read more

I have to say I do not normally write reviews for places. I always so I will but never do. For this business I have to make the time. I had scheduled an appointment but when I went to fill my gas tank I had an EMERGENCY. Some creep cut the filler hose to my gas tank and there was no way to put gas in my truck. I drove to them and asked if I could just it there until my appointment the following week. They were very accommodating and I was happy that I had even though last minute and not a regular customer they were more then accommodating. The best part is that they looked at truck the next day (Wed vs the next Mon) even though they didn't have an appointment available, and let me know the issue. They ordered the parts and thankfully were in the next day. Which was still four days prior to my original appointment. I can not say enough and wish my schedule was accommodating enough to use them more often. They were very nice and I would HIGHLY recommend them. read more

I had a very narrow time frame when I had drivers at home with me who could help get my car to Mackert -- not only was Justin happy to let me fill a cancellation but he was super nice about it, didn't try to upsell me by telling me more was wrong than what I knew was, and the work was done quickly and thoroughly-- PLUS he has a huge warranty on any work done! We moved to this area only a couple of months ago -- so grateful to have found our mechanic! I don't think we'll ever go anywhere else! read more

We moved to Gig Harbor and got our oil changed here last September. We got the wiper blade yelp promotion which was really nice as the wipers were ready for replacement. During the oil change, an additive was used which seems to have stopped us from adding more oil :). A few months later we had an unrelated code/error. They provided recommendations which assisted us in easily resolving the issue ourselves! Thanks again! Seem very honest and will be back. Our oil is due for another change and we are heading back to Mackert. read more

Mackert Automotive did a great job on our Honda Civic. We had an electrical issue that was not your standard issue. They were able to address the issue and make recommendations that helped solve the problem. read more

Spoke the truth. Did what they said. Itemized and approved the charges. l be back. Hopefully not soon though

I have been going to Mackert for several years now and they are the best. I was taking my Toyota to the dealer for oil changes because I bought a package when I bought the car but I am getting way better service and prices from Mackert. I have taken several of my cars to them and they have always been reliable, honest, trustworthy, thorough, and efficient in their work and estimates. The people there have been there for a long time which tells me they are a good company to work for as well. We now take the Subaru Outback and the Toyota RAV to Mackert for all our services. read more

So far so good. These guys seem to have fixed my 2010 Forrester belt(s) problems. Plus pleasant to do business with. Took my Subaru to a dealer in Everett, lots of money 30 days later same problems, read more

They are so kind. I wanted to surprise my husband w/ a repair & they were very gracious. I would not go anywhere else. Local biz & terrific. read more

Just moved from California and the 'needs maintenance' light came on in the Mazda. Brought the car in, they checked everything out, made sure my car was ready for its first winter and that was that. Took a look at the bill: no charge. It's clear I'm not in California any longer and it's clear I've got a new place to have my car taken care of. read more

I was looking into buying a truck from Gig Harbor Motor Company (a review I'll post here in a second) and saw that this place was well reviewed on some other sites and went for it. All I was looking for was a pre-purchase inspection on the truck. I was informed on the phone that this was a free service, which made me happy. When I got there the staff was friendly and professional. I sat and waited while they inspected the truck and gave me the verdict; as promised, there was no charge. Sitting in the waiting room gave me a good perspective on their customer service. It seemed like everyone coming in was a repeat customer and was treated well. I took it as extra evidence that the shop was trustworthy. If they were closer to me I would use them for all of my auto maintenance. Unfortunately it's about an hour and fifteen minute drive. If I ever break down in Gig Harbor, though, I know where to go. read more

I took my XC90 in because it had a terrible "clunk" coming from the rear right. I had taken it to another mechanic in Gig Harbor, and after several attempts he couldn't solve the issue (and thus didn't charge me, keeping me loyal). I then took it to Volvo of Tacoma (read my reviews on this place) and they told me it was "nothing" and for $525 they could put a spring isolator on to "muffle the sound." So I took it to Mackert after running into an employee at another store. In one day they had identified and fixed the issue. Great customer service, fantastic techs, good prices. I'm staying loyal to my other mechanic for most basic repairs, but these guys have my business for all major issues. read more

The advice is clear and cost-effective. Work is done quickly and at a reasonable price. People are personable and knowledgeable. What more can you ask? read more

Always excellent service! I've been taking my car to Mackert's for regular maintenance for some time. Justin always helps me understand what my car needs, stays in communication and assures their service is provided with the utmost integrity. I always feel that not only is my car taken care of, but so am I. Mackert's keeps me up to date on maintenance without the upsell and they stand behind their warranty. I highly recommend them! read more

They have set the bar very high for service. I received calls with updates and the job was done on time within budget. We have used Mackert several times now and have zero reason to ever go anywhere else. Always helpful and in the last experience we needed a custom modification. Justin contacted another shop and communicated our needs so we could have our driveline taken care of by someone who specializes in custom rigs. This speaks volumes for their attention to detail, rather than trying to tackle something that wasn't in their wheelhouse. read more

A little pricey but outstanding work and service. They're almost always booked a couple weeks in advance but that says a lot about the quality of work they put out. read more

What a great local auto shop! The staff are friendly and knowledgeable. They squeezed me in for a last minute inspection and oil change before a long road trip to Cali. No high pressure sales, just honest recommendations. (Very refreshing!) They even gave me a ride home to wait for the work to be done! (So nice) They did a thorough job, for the quoted cost (no hidden charges), and their rates are very reasonable! I have a 8 year old car, and had always used the dealer for everything. I am so glad I found a great local alternative! I will be back! read more

i've never been to a better mechanic! From customer service to maintenance and troubleshooting, they are conscientious, honest and fair.. Don't look for things to fix and believe me, I put my trust in them to tell me what was wrong. They found the single problem with my 1999 Jeep and did my maintenance without telling me I need a million other things. Absolutely recommend them! read more

Great commitment to customer service - and an 18-month warranty to boot! 3 months of free roadside service with each oil change means I can drop my AAA coverage, too. read more

I don' t think it gets any better than a place like this. Great work at a reasonable price. We will be repeat customers.

Personable, cooperative, capable, and efficient. These are some of the attributes of the Mackert Auto crew. They are the best!

They worked on my old Mitsubishi endeavor - several times over the last couple of months. I really appreciate the work they do. All of the problems required some diagnosis, and they did a great job letting me know what they were doing. Justin did a really good job working with us over several different repairs. I will keep bringing my cars to Mackerts. read more

My experience here was great overall. My car was there for routine maintenance and ended up needing a few additional fixes. My radiator hoses were overdue to be replaced, so they were scheduled to be replaced the following day, however the incorrect parts were delivered to the shop. This was probably not the fault of the shop, but it's hard to know for sure. With that delay, the job could not be completed until Monday, meaning I would be without a car for the weekend. Thankfully, Mackert offered to let me use one of their loaner vehicles for the weekend, which was a great option! Throughout the process, they were very good about communicating with me, and I always felt like they were being honest about the needs of my car - I haven't always felt this way when working with other mechanics, so that was wonderful! read more

Mackert's is the best!! They are so helpful and honest. I never feel like I am getting bad information from them. I wouldn't go anywhere else. read more

I trust Mackert Automotive with all of my family's vehicles. The technicians are highly trained and skilled and will only perform what's needed. There are never any hidden costs or surprises. They have an industry leading warranty on all of their work and on top of that they are friendly and courteous! I highly recommend Mackert Automotive...you will NOT be disappointed! read more

I left my 2002 Jetta with them, and asked them to verify whether or not my timing belt had broken. They were able to confirm this for me without charging me a dime! They offered to perform a $100 "check-up" to determine how much it would cost to repair my car, but I declined, and decided to cut my losses and sell it for whatever I could get. They allowed me to keep the Jetta in their parking lot for 48 extra hours while I found a buyer. They didn't even complain! Great people here! read more

It's hard to find a mechanic you can trust but I know I've found one with Mackert! Always friendly. Very knowledgeable and thorough. I trust them with any work on my car. read more

One of the toughest decisions to make is, who do you trust with your car! Howard, down at Maccart automotive took the fear out of car maintenance for me. Repeatedly he has stopped me from spending money unnecessarily on things I thought needed to be done. The other day my engine light came on and they hooked up the computer, only to find it was a defective thermostat. Howard researched the problem, found out it was under warranty and replaced it for nothing...Wow, I send all my friends and family to Howard. HONEST, FAIR, AND THEY BACK THEIR WORK! read more

I am a loyal customer who has brought in several vehicles for regular maintenance and other issues. They are consistent in their quality work, great customer service, and reasonable prices. I highly recommend Mackert. read more

Ours vehicles have been maintained & repaired by Mackert Automotives for 16 years. The service has always been beyond 100% (from the front office through the mechanics). Honesty, reasonable prices, & top-notch mechanical work are just a few descriptives that match Mackert Automotives. The environment is always pleasant & I feel like a "friend", not a customer when I go there! There's something to be said for seeing so many of the same faces at Mackerts for 16 yrs.(i.e. Happy Employees). I wouldn't go elsewhere even if I moved across town! I even put Mackert on my "speed dial" because that's who I would call first if I had vehicle issues on the road (and I have!). I've even asked their opinions before purchasing a new car. Really can't say enough good things about this company. read more

We brought in a used vehicle we were considering purchasing to have Mackert Automotive do a vehicle inspection to make sure it was sound. Although their schedule was slammed, Jared was super nice over the phone and put me on down for any appointment anyways. At the end of the inspection the mechanic and owner took the time to talk to us about the maintenance implications of buying the car and recommendations for what we should consider. Their advice helped us make an informed decision and I was blown away with how sincere and helpful they were. Many thanks! read more

So disappointed with Mackert Automotive. I bought a car from their previous Service Manager, Jarod, about a year ago for our daughter's first car. The car itself is an amazing value and is awesome! It began to have some issues and I found out that it was most likely a sensor. I told Jarod and he told me to take it to Mackert. He said they would be fair and take good care of us. Please know that the car has VERY LOW miles, (about 49,000 for a 2006) and it only driven one to two times per week locally. First, we took the car to O'Reilly's to have the code read. Come to find out, it was the Camshaft Locator Sensor. I did my homework to see how much parts and labor would approximately cost us from a mechanic's shop. $150 - $200 for parts and labor is the average for a shop to charge. I then called Mackert Auto and spoke with Justin, their new service manager and explained the entire situation and history. He said he would take good care of us. I was told that the diagnostic would cost us $50 - $150. I explained that it is the Camshaft sensor and he said that we should be on the low end for the diagnostic cost, unless they find something else wrong with the vehicle. I felt very confident that the it was the Camshaft Locator Sensor. We dropped off the car at 7:45 am and around 2:15 pm that day I received a phone call that INDEED it WAS the Camshaft sensor. He then proceeded to tell me the cost.... $378!!!!!! I told him that was absurd. That made no sense what-so-ever. He proceeded to basically rattle off a script; they have "overhead to pay", they never said they are the "least expensive in town", their "parts are guaranteed for 3 years", they "only use the best parts" and that their "mechanics are specially certified". Again, I said that was absolutely ridiculous. I asked how much he charged me for the diagnostic. He said $65+. I said "how can that be if I already told you what was wrong with the car and it was exactly what I told you"? He said he charges by how long it takes their mechanic to diagnose it. I was stunned. I called another shop immediately and told them what had just happened. I asked if it was a fair price. No, I was told it was not. I was quoted $128.00 for parts and labor by the other shop. The car has now been fixed and my total was exactly what I was quoted fairly, $128.42 to be exact. He asked if Mackert charged me for the diagnostic after all of this and I said "yes", but he lowered it to $50. He was blown away.... read more