Great in-person customer service (in my limited experience anyways) and relatively quick too, all…read moreat a much better cost than Jimmie's, the local AAA-approved towing service.

The following is my experience with Affordable Towing, and I think that will give you an idea of…read moretheir service: The other day, my car wouldn't start in the driveway. We tried all sorts of things but couldn't get it to start. When I looked in the phone book for a Tow company, I was instantly drawn to Affordable Towing, because of it's name, and because it said "Friendliest Tow in Town!". Being new to Jackson, I thought, "That would be great to meet a friendly local business worker." The office assistant on the phone was very nice, and quoted me 40 dollars. That is very affordable! So, I am pleased with the price. However, their employee that they sent, gave me the absolute worst and grumpiest service I have ever paid for, anywhere. First, when he pulled up, he yelled down the driveway at my husband, "Is it running again?" in a very rude tone. My husband said, "No." Then he walked closer and yelled the same question. He received the same response. When I walked out, I said "Hello," and he just looked at me, and didn't say a word. So first of all, he did not even greet either of us appropriately. Second, we stood there watching him hook up the car, hoping for some friendly conversation, but he didn't say a word. He just grunted here and there. Then, he drove the car down the street. And it is notable that he had no idea if we were going to meet him at the car shop or not. He literally just hooked up the car, got in the truck, and drove away...without a single word! We hadn't even paid him yet. So, we got in our other car and followed him down a street, where he had stopped to do a few things, and my husband told him we would meet him at the garage. From there, we met at the shop and got everything paid for. So, as a customer who values feeling valued by those performing the service, I called Affordable Towing to politely voice my feedback. The office assistant was once again very nice, and I recognize that it was not his fault. However, he took down my number and said his boss would get in touch with me. Well, his boss never called. Needless to say, they should not be advertising that they are "The Friendliest Tow in Town" in the phone book, if they are not going to uphold those standards. We may have gotten the result of what we paid for, but we did not get the service that we paid for and were promised. We will not be using Affordable Towing, again.

Got my car towed in and worked on at Jimmie's. Their drivers and mechanics are great!read more

I needed to get my Excursion checked out before taking it on a long road trip to southwest Florida…read more I talked to Paul in their service department and he said they would work it in. I flooded it trying to start it in the 15-degree weather, called them back and they sent a truck right over for a jump start. I drove to their Michigan Ave shop and left it there a few hours. They checked everything out, got it road ready and had me on my way. Their crew is super helpful and professional. They've won my business from now on!

This was an insurance p/u call and the company they sent could not load my F250 on his flat bed,…read moremaybe because he was wearing FLIP FLOPS! So I called Phelps and this driver did not disappoint. He was polite, knowledgeable, dressed appropriately, steel toe shoes, and got the job done with no problems. Thank you so much.

Vehicle rolled off the back of their truck and struck another vehicle. company is not accredited…read moreand either lacks licensing or insurance as they would not contact insurance, work with either consumer, and told both parties to "figure it out" stick with a reputable accredited business.

My car broke down. Called the owner who was out of town. He called Phelps Towing and had Todd from…read morethat business tow my car to Crank-n-Go! Todd also drove me to church in his tow truck! Now that is quality service Bill Hewitt at Crank-n-Go and Todd at Phelps Towing!

My car broke down after visiting my sister back home in Jackson for her birthday. Luckily, we were…read morenot far from town and were able to get help. I had my car towed to Crank-n-Go after a quick Google search as I no longer live in the area and had no idea where to go. I've gone to other Jackson area places when I lived there and nothing but hassle. I digress. Google has this rated at 4.9 and the choice was made. Bill and his crew are absolute gems to work with. He called me first thing Monday morning and asked me what the problem was. Unfortunately, it was nothing good and much more expensive than I had hoped, but that's how it is with cars sometimes. When I picked up my vehicle, they made sure to show me the damaged parts and even lifted the car so I could see underneath. I honestly had never seen the underside of my car ever. They even sealed up a crack in my exhaust that GM quoted me over $2k to fix. The car runs as it should and I have been driving it all over the state ever since. Bill also texted to check up on the car's performance a few days later, which I've never had. Hopefully I don't break down in Jackson again, but if I ever do, it's going there again. Highly recommend.

Had a hole in my semi trailer roof on a Saturday morning the customer wouldn't load my truck till…read moreit was fixed, luckily my dispatch found Big Rigs, they were there within an hour and were able to fix it the right way and fast! The man was almost headed to the lake ( he had to unhook his boat ) Sorry! And thank you!

From the owner: When it comes to truck function issues, you never know when the worst is going to happen. It could…read morebe first thing in the morning, or it could be on your way home late on a Saturday night. Whether you are trapped in your own parking spot or stuck on the side of the highway, being without a truck can be terrible. Well, when you need assistance, there is only one number that you should consider calling. Here at Big Rigs 24 Hour Roadside Assistance, we will be sure to get out to you as fast as we possibly can and help you with your auto repair needs. If the fix is small, like jump starts and tire changes, we will be happy to help you out and get you back on the road safely in no time. If the problem is more in-depth, then we will be happy to tow you to the closest auto body expert who will be able to get your truck into perfect working condition for you. If you are in the Jackson and you need some repairs done today, then simply give the truck repair service experts here at Big Rigs 24 Ho

I was involved in an early morning accident on I75, Jeremy P was dispatched from Russ's Towing and…read morewent over and beyond in helping my family and I. Great driver and great company!

Locked my keys in my car and JC was quick, fast, and efficient! Didn't leave a scratch on her and…read morewas done in 2 minutes! Great service

I have not had the displeasure of calling this company but one of their employees decided to not…read moremove over when driving in the left lane so someone could pass (state law), when ai proceeded to pass him on the right he began to speed up and once i was in front of him decided to tailgate me I was doing upwards of 95mph to try escape him. He was reckless and scary. You should really consider the temperment of your employees. I cant imagine feeling safe as a woman with that mans help.

great response time for towing and also reasonable prices with repairs in a timely matterread more

requested a tow for my pickup and even tho it was a friday night and they were super busy they sent…read moreme a tow as quickly as they could. Pat was his name and he was super awesome abs friendly. He got there had my truck loaded and on the road in about 30 mins or less. The ride with his was comfortable and easy good conversation. I would recomm Jimmies towing when they need help and Pat would be my go to guy!! Thank you again Pat for ur awesome towing services!! They accepted my AAA with no issues which was nice!! very valuable with price!