great experience every time we come in, Thomas was very nice and helpful! Great storeread more

Love this store! I feel like I am shopping at a mom and pop store. The staff are always friendly…read moreand courteous. They help carry large bags and are a pleasure each time I visit. Prices are fair and the stock is consistently there whenI need a specific brand.

I went there to adopt a puppy that I fell in love with in Opelika, Alabama next to Home Depot. They…read moregave me price and scheduled a home visit , but did a no show, played sick and didn't bother to call or reschedule. I asked what happened and they made excuses that the the person who scheduled the home visit got sick, but nobody reached out to me. Finally they told me that they gave him to a white lady with kids over me. I inquired about adopting the dog before her and I have kids too. I don't know if it was a girl thing or black and white thing but I feel discriminated and that was cruel, heartless, uncaring, cutthroat and cold-hearted. I want everyone to know about this.

Good Stevie fish is so cute and I love it so much I love it so very so much I can't believe it…read moreit's like I just love

Amazing service. Good selection. Good loyalty program. They have a kind staff who care for the…read moreanimals they sell in there, and are always patient and kind with my dog when they we come in.

Worst customer support. I came in tonight to get a specific medicine for my dog. I was told by a…read morefemale worker that they didn't have any, but to hold on just a sec as she walked away and assisted another customer. So I waited. And waited. She went on to help other customer. I approached her and said "Hi. I don't mean to interrupt, but you asked me to wait. Do you have any other meds in the back?" and she said "No." I replied "Then why did you ask me to wait? I waited for 10 minutes?" She said "I am only one person. I thought my manager was going to take care of you." Never did she give me that indication. I have other errands. I feel like it was a waste of my time.

I love this Pets Shop!!!!! You can find a lot of exotic fish and a lot of rare species that you can…read morenever find as PetSmart or Petco. I would recommend this shop to everyone that love fish!!!!!!

Everyone here is clearly dedicated to their customers and the animals they sell and care for. They…read morelove what they do, it's obvious, which keeps us coming back regularly. Never, ever been less than happy just being around them and when we leave with a 'haul.' We come at least once a week, stock is always replenished with new varieties we love checking out, and taking home new friends with us every trip. Wet Pets is the ONLY place I trust as an experienced aquarist to have the healthiest stock, cleanest tanks and best choices to pick from. Gordon, Mandy and Amy are very knowledgeable in freshwater and marine and exhibit their skills in the displays they keep and care for. Questions? Just ask. These guys are attentive, customer oriented and can be depended on to follow up with you..really personalized and caring. Never any pressure to buy but always offering advice when asked, recommendations freely given which I appreciate and have never been steered wrong. Always available with customer service, smiles and concerns that you are happy ..if any issues arise they are glad to fix them on the spot. We just don't go anywhere else - found warm friends here and a 'home store' for our aquarium needs plus it's our "fishing trip" each week . A fifty year business that reflects that in how they treat folks. On a scale of five stars, I award ten!

The ferrets :( their claws are LONGGGG... no toys... they are fat and these ferrets aren't babies…read moreanymore. I know exotic pet owners can be Karens about pet ownership, but these ferrets are being treated inhumanly for their breed of animal. They weren't marked down; otherwise I would have tried to bring them to our Ferret World. I almost cut the nails for them because they were also sliding sliding around... but the employees were just standing around talking and eating. :( Is there some reporting body that can... regulate this?

The staff are great and I've purchased at this location once before…read more The cost for the pups is more than a bit over the top. When you can purchase healthy pets from private breeders at a quarter of the cost I'm not sure why the prices aren't lower. Other items are reasonable and in some cases not found elsewhere. The store is clean and items displayed in a fashion where it's easy to find what you're looking for! Whomever sets the prices for the pups definitely needs to be a lot more reasonable. I could buy a car for what you pay for a pup!

James, the store manager hung up on me when I called to let him know the guy that I had to track…read moredown to help me with my pick up order was no help at all. employee told me I should get a buggy for how heavy it would be. I will not be back. this store has failed on customer service in the past, my fault for going back. won't happen again, there are too many options these days.

Great customer service. My dogs truly loved their experience. When I had questions or concerns,…read morethey answered my questions.

Only Pet store near me, every time we go to buy pet bird food, there out of the normal weights and…read moreonly hand the 8 & 10 lb sizes at double the cost of the 2-3 lb sizes. We end up driving to Prattville al to buy $100.00 worth of bird food. Alternative is to buy it on line, and that's better than eith of the local alternatives.

I will never shop at Petco in Montgomery Al again. I may never use any petco. The staff is rude and…read moreseem to have no interest in doing their job and helping customers. Go to Pet Supermaket much friendlier and helpful staff. Reptiles seem more active and healthy too.

We adopted Sammy, a 4 1/2 year old cat, in December. We drove 10 hours from Florida to adopt him as…read morewe KNEW he was meant for us! This Shelter is the best we have seen in our 40+ years of adopting pets! Clean, efficiently run, well organized and truly caring staff. They went out of their way to ensure that this "long distance" adoption took place. Sammy was in great condition and he easily adapted to a long car ride and a new home. We feel as if he has been with us forever.