My appointment was at 10:30 I didn't leave until 1:30 The…read moreoffice staff were ok but the wait is horrible Don't come here

Dr. Wang (and her staff) are exceptional…read more They've done thorough assessments, she's explained the findings clearly (and patiently), and she's been gracious in listening and making adjustments to the prescriptions for my eyeglasses. Highly recommended.

I first visited Dr Joseph right before the pandemic, and I just had an appointment with him again…read morelast week. Out of all the businesses I have ever been to, Dr Joseph and his staff provide the single best customer service experience i have ever had. I am not comparing him to another optometrist, I truly mean any business. Dr Joseph is incredibly kind and helpful. While performing my eye exam, every question/concern I had (which was several) was happily answered and explained in a way that I could easily understand. I never felt like he was rushing to end my appointment. He kept making adjustments until i had the best possible outcome. When he was looking at the photo of my eye, I asked if he could explain what he was looking at. He gladly described to me everything that he was looking at, and what exactly that means for my vision. When it was time to pick out my frames, I was the most indecisive I have ever been in my life. The kind woman at the front desk came over to see if I needed any help, and I asked if he she would give her opinion on some of the frames I was thinking about. She gave some great advice and helped me narrow down my choices. I was still a bit unsure, so I asked Dr Joseph if he would share his opinions on the few that i had. He sat down with me and shared, in his opinion, the pro's and con's of each pair. He did not try to up-sale me on an expensive pair. He truly wanted me to choose the pair that I felt was best for me. If you are like me, and are looking at every optometrist within 50 miles for the perfect choice, stop now and go see Dr Joseph. You will not receive a better eye exam or customer service experience anywhere.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

Dr. Dang has been my optometrist since I moved back to the Houston area three years ago. He is…read morepatient and thorough. His wife is the office manager, and she works real hard to find just the right frames to fit your needs. I highly recommend Dr. Dang to anyone that lives in the Pearland, Brazoria, south Houston, and Fort Bend areas.

We were never able to schedule an appointment. I only received their voice mail during regular…read morebusiness hours, and they never returned messages left. Very unprofessional. Too busy for new clients?

Best eye doctor around! Dr.Richey goes above and beyond for all of his patients! He is the doctor…read morefor all seven of my children, and at a young age, discovered two of them had amplyopia! One time I had a horrible eye infection due to my contacts and I called his emergency line and he Contacted me immediately on a Saturday and offered to meet me at his office! He is incredible!

This place does everything to try and take money out of your pocket!…read moreThey always find a reason to take advantage of the customer unknowingly. They are sneaky about how they approach you and your insurance so beware! If your insurance co-pay is 0$ they will find "any" reason to charge you something out of pocket! They are not honest about what you are charged for and their prices for services, lenses and frames are utterly ridiculous and too high based market research and comparison with similar optometrists in the surrounding area. Save yourself some time and money and never use this place! The employees are rewarded with commission on every person that pays out of pocket! This motivates them to take your money no matter what! Maybe Dr. Richey should exercise better business practice and stop the gouging of pockets of hard working Americans!!!!

Dr. Gee and the staff are awesome! Everyone there is very friendly and helpful. They really care…read moreabout their patients and customers and want to make sure that you have a great experience. They also have great selection of frames and the office is very clean and looks nice. I never write yelp reviews, but my experience here was just so much better than the previous place that I had been going to. It just shows how much they care and I really do appreciate it.

The doc was great and thorough checking my eyes. Staff were professional. Recommend this place.read more

I went to Dr. Panzer 2 weeks ago. He's very knowledgeable, sensible, and actually cares about the…read moreclient. He told me there was "no treatment needed" for my eyes - it was just ocular rosacea. To some people they might get really offended and storm off, claiming that he's "wrong" or "terrible", but to me this was actually a moment of relief when comparing the possibility of having to spend HUNDREDS or THOUSANDS of dollars on unneeded treatments. I was really paranoid that my eye health was declining and he definitely assured me that was not the case with his no nonsense attitude. It's commendable for a doctor to assure you that you don't need to spend $ on treatments when that's their primary way of earning $. It shows they put client needs over $. Thanks Dr. Panzer! What a legend ‍

Dr. Panzer is amazing! My husband told him about his dry eye problems. Dr. Panzer also helped with…read moretwo other previously undiagnosed issues resulting in much clearer vision (especially night vision) and health eyes!! The office is roomy, clean and comfortable to choose frames. The staff is very helpful and kind as we asked lots of questions. Thank you for a fantastic experience from start to finish!!

Came here in need of glasses and contacts prescription. Dr. William Chen did my eye exam and was…read moresuper patient with me even when I asked him the same questions (lol) but super friendly staff and would recommend! Bonus is that it's on the side of costco, so u can easily go in and buy glasses/contacts for my costco membership people only

The staff were so friendly and patient with my grandparents. They were kind and spoke clearly. The…read moreDr was understanding and patient as well. Overall, amazing care and customer service.

Angel and Dr. Pham were absolutely amazing! Everything was so easy and they were so accommodating…read more I loved Angel's willingness to help and she was so sweet. Dr. Pham did an amazing job explaining the exam and made me instantly feel comfortable. I will definitely be back!

First time patient at Refined Sight and my overall experience was wonderful. Friendly and inviting…read morestaff, knowledgeable from Dr. Pham onto the staff. The staff made me feel welcomed. They took very good care of me. I also learned a few things from Dr. Pham with the questions I was asking her. I highly recommend Refined Sight. Thank you all! 10's across the board.