I went in today to just look in the shoe dept and i was approached by a young lady i didnt get her name very friendly and out going she deserves a raise or promotion keep up the great work GREAT CUSTOMER SERVICE read more

A 10! for Mary Balandra, she has excelente customer service skills, always ready to hear you and help you find anything you need help with , very knowledgeable friendly, and patients. On May 9 was one of the days that I had a chance to interact more with her, loved her Mother's Day decoration flower on top left of her dress, have her a compliment and she was so nice that she took it off and offered it to me. Ver Shopping at Macys for baby years I see workers come and go but not yo many like Mary. read more

I love this Macys and staff are kind but WARNING TO ALL PARENTS: We came the day before mothers day and we encountered very suspicious customers. There was this couple who had an empty stroller and no baby who broke their neck to look at our baby in a stroller. Be careful coming here alone ladies. read more

I've been picking up orders by buying them online and my oh my their staff/ customer service have bad attitudes. if I can pull her hair and slap her without being in trouble with the law and God, I would do it. there are two notable staff members that were rude with my dealings with them to pick up my items. hey, if you're not happy with your job, quit! however, there are some instances that I get some good ones. whoever is the manager of the online/curbside pick up dept should hire better customer service people. the manager, who is Caucasian woman is very helpful and professional and possess excellent customer that she should hire people that have the same skills like her. read more

When we arrived at the counter a woman named Gabby was distracted talking to her coworker and when we asked to sample some fragrances, she seemed annoyed. She didn't spray the ones we asked and kept spraying random scents and smelled them before giving it to us. On top of that, when we said we were looking to purchase as a gift, she looked towards her coworker and shook her head "no" as if we weren't worth her time. She asked if we needed to think about our options and when we said "yes," she left to break with her coworker. Now i've been standing here for 10-15 minutes until another worker Jaime came and helped, even though he was just passing by. He was a lot nicer and attentive and explained prices and deals thoroughly. read more

Macy's - Empty counter - Department Stores Near Me - Downey, California

Showed up for a pick up waiting in a long line that moved very slowly finally comes my turn but turns out Ii need the order number or the barcode to pick up that doesn't make any sense how are there only options are the order number or barcode I've never been to a store that only accepts that Ii will definitely not be shopping here having my item returned jjst getting it shipped to the house by another company read more

Macys at stone wood mall disappointed me!! Earlier this week me and my husband were looking in the suit department for about fifteen minutes looking for someone working in suits we than found a women that i believe her name was Viashelly after I asked her for help she rudely brushed off the question and began to talk to her colleagues after we asked for help about sizing. Than after that i kindly asked her for help one more time she than agreed but after showing her what we wanted she disappeared for a good period of time. Me and my husband just decided to leave due to frustration. read more

This Macys is better than a lot of other Macy's in the local LA County area. This Macy's has Lots of variety for business attire and also lots of very pretty winter coats. The prices are reasonable for the quality you get at Macys. The sales girl at the Sunglass hut was very kind and patient. I'm not sure about the other employees. lol Macys should hire more happy people though. lol so they can get more 5 stars on Yelp. read more

The store is always busy! That's great but also how? The store employees are usually rude, to the customers, because within their own circle they are always smiling and happy. I always give Macy's the benefit of doubt with their kid section. It always disappoints. Their selection for boys is always bad and messy. The prices and sales do make it a bit worth it but not as a go to place. read more

The service was good. I was looking for some men's Pajamas, and I found them. #5Stars read more

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05/21/26 Steph,Elia,and miss Evelyn in the makeup/fragrance dept. were the absolutely most helpful,informative,patient and kind individuals I have had the pleasure to interact with thank you for all your help! read more

Came for curbside pickup and couldn't use it because every curbside stall was taken by in-store shoppers. It defeats the purpose of offering curbside service. Very frustrating experience and something management should address. read more

stephen did an excellent job helping me out. he was very attentive and he was very nice. i found him folding clothes and maintaining cleanliness within his workspace, and i asked him some questions and he did an amazing job with helping me find what i needed. great job stephen and thank you again! read more

This review is specifically for the MAC Cosmetics counter. I have shopped here numerous times, with each visit resulting in a different customer service experience. The MAC employees here lack customer service skills. One of them was very rude to me. I went in to purchase their expensive products recently, but no one attended to me. I was finally helped, but then had to wait an incredibly long time at the checkout counter without being acknowledged. I almost walked away in frustration. Another issue with this MAC counter is the blaring club music. It was so loud, I couldn't even hear myself think! I will avoid this MAC location at all costs. read more

Shop at Nordstroms, not Macys! I bought sandals for Summer in March & realized they were too big. Took them back unopened, never worn & asked to exchange for a smaller size or different shoe.. I was told NO! Macys doesn't take anything back after 39-days. Period. I said I just wanted a different size & was willing to even pick a different style & didn't need money back and was still told NO! I will never buy from them again. There are other options with Better Customer Service! And, Macy's wonders why they are losing business & closing stores! Amazon has a better return policy! So disappointed. read more

There are three individuals working at the Macy's department store in women's fragrance I would like to give recognition to. Associate Nora & Jessica Coty who helped me with Burberry Her & Burberry Hero gift sets and Raymond in YSL who helped me with the YSL Libre gift set. I want to take a moment to thank you all for your patience expertise. Your knowledge of fragrances was greatly appreciated you all made my shopping experience very enjoyable. Your kindness and willingness to assist me with fragrance recommendations were truly commendable. Your expertise in both the men's and women's fragrances was invaluable in making my decision easier. Thank you all for your help It's clear that you are all great assets to the team at Macy's. Your dedication to providing excellent customer service did not go unnoticed. Overall I want management to know, these associates played a significant role in making my shopping experience at Macy's enjoyable and memorable. Their dedication and expertise make them valuable assets to the team. Thank you all for going above and beyond to provide exceptional service. I hope my review makes it all the way to the big wigs at the top of the chain and I hope management personally gives you all the recognition and raises you all deserve. It's employees like yourselves that make a business flourish & prosper. If any management would like to contact me regarding this experience, please feel free to do so. Victor at (949) 310-2276 Thank you all again for your help! Wishing you all a Merry Christmas and a Happy New Year! read more

I was browsing at Macy's this evening and decided to buy a pumpkin bread at the Starbucks there located by the main entrance of the store. As I approached the counter, there was a young skinny girl with curly hair giving me a very annoyed look. Before I could say anything she said very loud and in a rude tone "We're closed!" A simple "Sorry, we are closing" would have been proper etiquette. I don't need attitude and someone looking at me with such contempt. That is very poor customer service, they need to hire people with a modicum of social skills and manners because that behavior is disgusting. The store was still open for business so how was I supposed to know they were "closed" while other customers were sitting at tables eating and drinking there? I will not go to this particular Starbucks's ever again, every other one I have been to had jovial and welcoming employees not ones who look at you like you're trash. read more

I've been to plenty of Starbucks and I got to say that the one at Macy's is the worst Starbucks I've ever experienced Horrible customer service skills people do not like their job. They should really consider looking elsewhere to begin with their coffees are not cheap and they act like they're giving it to you for free. They are not welcoming whatsoever. They need to get retrain on how to make their coffees will never visit that location again. And to the managers please put a smile on read more

Customer service representative in Returns and Exchanges was an asshole. Yes let's leave the customer standing there as you continue to look down and not acknowledge their presence whatsoever as they stand there waiting for YOU. It's called "customer service" not "let's ignore the customer until they ask for your assistance." Maybe some retraining needs to occur maybe she's in the wrong business, I can't assume what's going on in her day but whatever it is, leave it at home and come to work sweety. read more

I ordered, 2 ítems, one was canceled but still charged for it. I never knew the other item was available because I never received a pick up text. I only knew that the item was available for pickup because I went to the website to see why I was being charged for an order that was canceled. When I went to pick up the item I waited 10 minutes after checking in on the app, then finally called into the store to tell them I was there to pick up the other item. I waited and a guy came out and told me that something was going on with the order he said he would be right back. I wound up waiting about 30 minutes to get my item when I got home I looked at the item and it was broken. I do not recommend the Downey location at all,customer service is terrible. read more

One of my favorite place to go buy fine jewelry, always great price and huge variety. My wife loves it read more

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Nathan from the Levi's checkout desk was rude asl. Zero customer service skills AND I've worked retail. You don't have to like the customer, but you can be kind :/ read more

I came in for a last minute Christmas gift and in search for a Cartier cologne for men and couldn't find it anywhere. I called and spoke to Jaime a Macy's customer service representative and he mentioned he would take a look in the back for me and see if he found any. I ended up showing up with no hopes of their being any in stock as I mentioned they were sold out everywhere. To my luck there ended up being one in the stockroom and Jaime saved the day. His customer service is impeccable. I will come again and shop with Jaime moving forward. read more

Great service overall we highly recommend lots of different selection we bought dining set and a bedroom set thank you Alejandro at Macy's, at the stonewood mall in Downey read more

I have been shopping at Macy's for many years shop for clothes,shoes,and other items including clearance sale. I especially come to Macy's for the perfumes I always buy named brand perfume and sets to my wife. She enjoy the scent of each perfumes I buy her her. read more

Macy's has a vast assortment of clothes for my wife & I, not to mention home goods that we have bought and are very happy with. My wife & I always go back for our home and our clothes. Their Customer Service Is Great read more

I wanted to Thank Dora for providing my bf and I such an amazing service.. she was so kind and understanding and helpful and not pushy like other sales people.. she makes you feel at ease and will definitely come back :) thank you Dora you are awesome read more

Shopped at sunglasses hut and a gentleman there names Isaac help us. Super great customer service and patients. You don't get good customer service anymore and Isaac was so helpful I definitely recomen this store. Thank you Isaac !! read more

Decided to visit Macy's since my son wanted to check out the Toys R Us inside. It was a good selection of toys and the prices weren't that bad. Everything was OK until it came time to pay for our purchases. Went down to the first floor nearest the South doors and encountered employee "Kayla" who from the onset seemed annoyed at my presence. She leans over the counter as I am standing in the queue line and asks me, "I'm, what are you here for, what did you want?" I replied, I would like to pay for these items. She says, "oh, wait, I'll be right with you" and proceeds to turn towards her coworker who I couldn't identify since she had no name tag. They continued their chatting and about 2 minutes passed and the coworker moves over to another register and motions to me to come over. The cashier then takes my items and asks me, "are you paying with a Macys card?" I said no, Apple Pay, she then seemed disappointed and says ok then. Wait for the screen to change. I paid for my items and walked away, did not get a thank you for shopping here as is typical at high end stores like this, but unfortunately for the Macys here in Downey, Ca. Inside the Stonewood Center, one doesn't feel too appreciated. My wife who was also shopping but stayed a little after to purchase other items unfortunately encountered "Kayla" as well. She too encountered the same poor attitude. As a note, I visited on a Sunday evening about an hour before closing so maybe that may have lead to the poor behavior I encountered while shopping here. Don't think I'll be returning to this Macys store. read more

A mi me encanta el servicio de macys en el Stonewood mall .son super lindos todos los department s

Went to Macy's at the Stonewood Center, I Returned a perfume l bought online that I absolutely hated on me. The ladies at the counter and perfume reps were very helpful and absolutely sweet and helped me find a new one. Overall, I had a great customer service experience. read more

Horrible, the customer service is Terrible. I came here to return a couple items I purchased online and all they offered me was store credit. When I purchased them not even 30 days ago with my debit card. Now I'm forced to get something else. When all I wanted was my money back because I bought multiple sizes. Ridiculous, and the workers at the register were not professional at all. read more

I came in on a wednesday night and I appreciated mannys and nelly's help so much. They were very friendly and a lot of help on the second floor looking for a men's cologne. I appreciate their hard work and dedication and especially their customer service. Honest and Real went hand in hand with them Thank you guys! read more

I often shop at this store, however today was the worst customer service ever! I bought a jacket last night and got the pre-sale price and had to pick-up my jacket today. I went to the shoe department and as always was welcome and bought shoes. I went to the customer service department to pickup my purchase and was just another number. The young women that helped me didn't know what to do, told me to step aside and asked the other women. She said to ask someone else, I should have know that none of them didn't know what to do. Another women came in and said ask someone else, she took my receipt and I stood there for a long time. I was trying to be patient, however was not acknowledged at all, I asked three times what was taking so long. A nice gentleman came by and picked up clothes and went upstairs, I asked again what was taking so long, they told the women that took my receipt was helping someone else and had to wait. At this time, I'm ready to yell at someone, however, kept my cool. The women that originally helped me told me to go and sit down and wait. I was fuming at this time, finally the nice gentleman that had seen like 10 or 15 minutes before came by with my jacket. I told him, that was the worst customer service I had experienced and he apologized and said I saw you earlier. I told him, I was extremely upset and was going to Yelp my experience and he said he was going to find out what happened. I don't like to Yelp a bad experience because that is not in my character. However, in this instance, the store manager needs to train their employees as I have a choice to take my business elsewhere. They all made me feel, as I was bothering them, the big woman in pink asked another employee in front of me, what's going on customers from the other side are coming here. The older woman said I don't know! Talking about customers in front of them is unacceptable and rude. I hope the manager watches the film from the front customer service and sees how the employees just ignored me and they get training on customer service. I was there from around 8:10 until around 8:40. read more

I have been here a few times. Mainly to pick up online orders or exchange for a different product size. They have a designated line for online pick ups so I didn't have to walk to a random clothes counter to be assisted. This process usually takes longer since the cashiers don't always deal with retrieving online orders for customers. The lady that assisted me was efficient and was not badgering about any returns or exchanges in the past. I will continue to visit this location for my online pick up needs/returns or exchanges in store. read more

I know understand why department stores are losing to Amazon/online shopping. I visited Macy's first thing when they opened and understood why the closures of many department stores. I walked in when they opened the door, first thing was there was no greeting. ( no big deal I can live with that)... Then I literally went up and down several times, in and out from fitting rooms several times looking for a specific fit/style of clothing. I saw many workers, by the way for some it was very hard to tell they worked there. I remember all staff would dress up like "office casual" and they would have like a identification around their neck.. which I was would confirm they were employees there. But I saw a lot of woman fixing clothe/racks but they were dressed super casual with no order, like they each wore literally whatever and had no identification. I just realized they worked there because then I would see them push racks or fix clothe. I also noticed the cashiers were younger looking and dresses as should be. So I imagine this "woman" are probably just part time to come in and help fix clothe. But I think they too should have the same dress code since they are working there.. Aside of all this employees working there, nobody ever approached me to see if I needed help of any sort. When I paid the cashier was either in a bad mood or idk.. it was just a horrible experience. I personally always preferred shopping in person because there is nothing like the human contact and etc.. but based on this experience I am really preferring online shopping . Very easy to filter things to find what you need at the comfort of even your home. read more

"I LOVE YOU MACYS" Now what is there not to love about this place ?? I am a perfume type chick... Macy's has one of the most largest sent selections I have ever seen (I don't get out to much) lol. From Christian Dior to Moschino and Ralph Lauren and much much more you can go crazy trying to figure out which one you'll leave there with. The guys also have a huge selection as well (but women's have more) As a lot of women know they have all the latest hand bags and wallets from Micheal Kors and Coach and many more. (Those just popped in my head) if you want Gucci,Prada or Louis Vuitton this is the wrong store . (You'll want to go to Bloomingdales for those) Makeup selection is also huge, but that's a whole other review. And don't let me get stared on there sun glasses selection....wooweee!!! (DOPE SECTION) Customer service is also good when I go I've never had a problem with anyone there, they are very attentive to your needs.. also store is always clean and shiny. And last but not least they have lots of DODGERS gear for you real fans out their ... Thanks for reading!!! " KEEPING IT 1 HUNNID " read more

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I've been to macys twice this week and both times I've witness a fight. Two random ladies the first time and the next time and employee and a customer. Seems like the employee was harassing a customer about stealing or something along those lines and the customer was mad and threw a box at her lol. The store is a huge mess I can't even shop there in peace. Lol read more

I have no complaints. The service was great I was returning a dress 3 months waiting to be returned. The first place right when I walked in said you need to go to our customer service and she went out of her way to show me where it was. I got there and the young lady was friendly, quick and professorial. The service was on the main floor where most of the customers must pass. Not in the back corner like the old days. After 40 years I'm glad Macy's is learning in todays retail world. It is not about price for them. It is about customer service. read more

I waited 7 days for my Mac delivery and they send me the wrong one... WTF!!! I NEED MY MAC I'M SO PISSED RIGHT NOW!!!! read more