Customer service sucks‍‍‍ Customer standing in line waiting to be served by employees are having a conversation with each other and laughing read more

Big shout out to Adrian and Britany in Mac Cosmetics for doing my make up for a special event for Oogie Boogie. My boyfriend and I were dressed as Aladdin and princess jasmine and my make up came out better than expected. Got so many compliments. Thank you again. read more

Angel from Macy's jewelry department was simply Amazing. I recieved the help I needed and left happy with my small purchase of jewelry. It's customer service like his that makes shopping so much more enjoyable. read more

I don't understand how this can always beat out the other Macys in terms of bad customer service. Come on people. Think about the community you are serving. Try to be a little more professional. All the cashiers or service people are rude. They are not talking to you. They're talking to their coworkers while conducting business with you and making you wait in the middle of a transaction because they are talking about some manager that came by and some other gossip. It's always the same at this location I don't know why. Please do better. read more

Horrible customer service. This place is filled with annoying sales rep that constantly look at you like you're trying to steal. read more

It is a Sunday, 4th of July and only 1 person actively helping customers in the jewelry area. You need to get on the sign in to get help. Since when the fuck did this happen. But when I came for Father's Day weekend there was no wait and they were quick to sell me a watch. read more

My mom had a bad experience with one of the cashiers that works at Macy's. Her name was Maria and my mom said that she made her get in line again because she wasn't in the correct line and she let the new people that were in the correct line go first when my mom was there first. Then she was cleaning her station and while she was cleaning it she started glancing at my mom and the lady just kept taking her time and made my mom wait. The next day, my mom invited me to go with her to return her items and the same lady was there again and she just was eyeballing us like we are weirdos or something. It made me feel very uncomfortable as well as my mom. read more

I recently tried to make a Macy's credit card payment with some gift cards. That is against their policy? You can pay for merchandise only with a gift card, they say. Very disappointing. Nordstrom would probably take a gift card Amazon is a huge competitor, too. The key to staying in good standing now is good customer service. Step it up, Macy's! I've been a fan for a long time read more

Amazed with costumer service at there perfume side. I'm such a an undecided person when it comes to anything. I Just don't know what to get. Jorge was so kind to help me out and recommended me a Perfume that I ended up buying it. Thank you so much Jorge read more

I heart Macy's and I jumped at the opportunity to stop by the Stonewood Mall yesterday just to take a stroll in Macy's. Yes I was hesitant about the mall being ghetto, but was pleasantly surprised when I entered Macy's... The store itself is large, the displays in each department are attractive, and they have high end merchandise displayed neatly. Theft must be high because all of the designer purses were tied down with cables. I mean we're talking Juicy Couture tote-bags that were around $80. My only tiff would be that they had a large section for Jessica Simpson's clothing line. Seriously? Her styles are country chic and overpriced. read more

They are one of the few places that have a variety and good assortment of clothing during the pandemic. Everyone is wearing masks and enforcing social distancing, while providing good customer service. Awesome job keep it up! read more

pretty big store that's part of the stores at Stonewood Mall. Place is pretty well organized, and amazingly clean for a weekend. read more

I went to the fine jewelry department knowing what I wanted to buy I been having my eye on a EFFY Emerald ring I was helped by a older lady she was sooo rude I came from work maybe she thought I wasn't going to buy anything by the way I looked she wanted to charge me to get the ring sized I told her if I buy it online I won't get charge that fee she said to buy it online I was sooo mad!!! Being judge by the way I looked! So I went to Macy's Cerritos mall the different with service was GREAT! I worked at Macy's stonewood 4yrs a while ago I was excited to go to Stonewood but this lady needs good customer service!!! read more

Store is clean and efficient. Sales are great! Special thanks to the employee who was cleaning upstairs today. Definitely felt like Covid precautions are taken serious. Thank you to Endora. She was sweet enough to help me out today and even called me back to follow up on a price check! Amazing customer service! read more

Had the best shopping experience today with Nancy in the Clinique and Estee Lauder department. She took her time assisting me and while i was there for a return i left with some goodies. Thank you Nancy. read more

I ordered 2 items through Macy's app. This was on Sep 2022. I never received my items and these were a gift for a special person. After calling multiple times where customer service informed me that my money would get refunded back since it was an error on the delivery and this was Macy's fault. Well I never received my refund and I called, as I mentioned multiple time. After the 4th time calling, representative that I spoke to said they couldn't do anything about it and I would have to go to the actual Macy's store. I had to waste time driving to the store. Then I finally got my refund. But then since this was on my Macy's credit card, they continue charging me late fees. I called again and they were still trying to charge me saying it was because they were late fees. I did not understand why since I never received the item, and as Macy's started, this was their fault. They finally agreed on removing all amount showing on my credit card. And now, it's still showing I owe. This experience has been very unpleasant and I will closing my Macy's account due to this inconvenience. read more

The Macy's employee in the Estée Lauder section was really rude it was a young lady very arrogant and didn't know anything about the product my mom wanted to buy two face creams and make up but we left because of her lack of knowledge and I'll-mannered attitude will not return to this section on Macy's for make up at least not when we see that girl there definitely this Macy's needs new staff in the Estée Lauder section read more

Kayla is an asset to this store! I am a long time shopper of Macy's and was in the store to pick up a huge order that I had made. I had about 3 large boxes that I had ordered full of clothes for my children. I was expecting to carry everything to my car so i parked near the Macy's entrance and walked in. I went to the "customer service" pick up area and right away was helped by Kayla who was so fast in doing her job and was 100% the sweetest person working there. She brought my boxes out and asked me if i needed help talking them to my car and I told her that if it wouldn't be too much of a bother for her than of course I would love the help. She told me that it was no issue at all and took one of the boxes and a young man took the other box and I carried one myself too. We made it to the car when I realized that I had definitely brought the wrong car for these huge boxes (a 2 door Porsche). Kayla was really quick in suggesting that they could unbox the packages and fit them in the 2 trunks (front and back that the car has) . I loves the idea and we all started unboxing everything and Kayla meticulously organized all of the clothes on the passenger side so that I could comfortably ride home and some in the front trunk. I was so thankful for her fast thinking otherwise I would have had to call my wife to get a bigger car and then we would have to both drive home. Thanks to Kayla I was able to get home fast and with everything organized it was a breeze to take everything out. Great attention to detail!! Thank you to Kayla and the other young man that was helping for all of there help !!!! Seriously best Macy's workers ever!!! read more

Review about their Mac : I have been wearing Ruby Woo for over 10 years and I purchased a ruby woo lipstick here at their MAC for a little over $20 and when I tried it on it came on like a wax crayon with hardly any red pigmentation and this has never happened to me I'm convinced they're selling faux Mac products and probably keeping the real product with each sale! Someone once gifted me a fake Mac make up set and the quality is beyond unwearable so I know the schemes people try to work with fake products, GROSS and GARBAGE read more

Idk why I still come here. No matter which location I go to service is HORIBBLE!!! The employees seem miserable and their bad attitude just rubs me off the wrong way. It's frustrating when I'm having such a good day and I come to waste my time at Macy's waiting for my online products or waiting for someone to attend me in the make up stands they have. And when they finally do show up their all moody. Managers must really not care about how their employees represent the company read more

This review is for the MAC counter in Macy's. In a economy struggling to keep department stores open, I'm truly surprised and beyond dissatisfied with the service I received this past Saturday. I had to ask a representative on the floor to help me, she was straightening displays and was unaware of my existence. She didn't crack a smile, made very minimal eye contact, didn't make me aware of any other products and couldn't even hand me the concealer I bought in my hand. She left the register before I did which I though was outrageously rude. I would have preferred to purchase online to have avoided such an awkward transaction. I'll be heading to Nordstrom for my MAC needs. read more

I came to the Macy's Home Store and Yessica was very helpful and had excellent customer service. She helped me with choosing the perfect bedding and was extremely helpful, sweet and very knowledgeable. She gave me her personal opinions and helped me find exactly what I was looking for. I know I will definitely be coming back for all my Home needs and I will be sure to ask for Yessica everytime!! read more

What a dump. Walked in walked out. Clothes unfold and tossed about. Comparable to a rummage sale that's inside the store. Outside pathetic! Trash everywhere. A reflection of management and employees pride of workplace? Cerritos here I come. read more

This review is specifically for the Sunglasses Hut inside of Macys. We walked in and approached the counter asking for the warranty that comes along with the purchase. Immediately the sales rep Julian became confrontational towards my boyfriend and I with attitude and being defensive about it. We didn't finished asking our question before he jumped to conclusions saying that we need a code to complete the transaction. We were trying to tell him that another Macys didn't ask us for that but he kept cutting us off repeating that we still need a code. I didn't appreciate how we were trying to make a purchase and how Julian's poor customer service was. We then asked to talk to a manager and told us they didn't know who that was then proceed to say if we still want to speak with them they were only available on Saturday which I found that very odd. I've been coming to this Macys for years and I have never gotten a bad customer service experience like how I did tonight with the sales rep Julian at Sunglass Hut. For this experience I will NOT be coming back at this location !! read more

The lady at the perfume counter closest to mall entrance, sure knows how to make you feel unwelcome, just trying to find places that are cool as in not hot and went in out twice to avoid the shoe cleaning ppl in the mall. prolly won't shop here after all, to expensive anyway. (clothes did cross my mind since I have few bucks to possibly spend but nope) attitudes read more

Well, I am impressed by the salesgirl Paola , we returned a mattress . We ordered another one . This individual was by the book perfect as far as customer service goes. I think she should be recognized by her Managers. We are long time Macy's customers. Paola is an excellent example of perfect by the book customer service as an salesperson should be . read more

I came to this Macys - Mac Cosmetics (inside macys) this past weekend to buy foundation. I was assisted by Rosey and i had a great experience. During the pandemic i have noticed that customer service has not been the best across the board across industries for obvious reasons but Rosey's enthusiasm, professionalism, and upbeat attitude reminded me of pre covid shopping experiences where everyone was so nice, happy, and polite! Rosey really made this shopping experience nice, easy, and it was all so refreshing! & i even bought a brush! Positivity and politeness goes a long way! Thanks Rosey!!! read more

This review if for the Macy's Home Store located next to the main department store facing Firestone Blvd. It is a separate store that has home goods appliances, mattresses, etc. Took my friend here to purchase a new mattress, box spring combo, since they had a sale, I figured he could probably get what he was looking for here since he was planning on using his Macy's Card. Upon arrival, I advised the young lady at the counter that we were there to look at Mattress sets. She called the "Specialist" and said she would assist us. We follower her to the Mattress section, looked like they had a nice selection of mattresses laid out for customer to try. What bothered me about this particular situation was that the young lady assisting us, was not engaging us in any way, she asked no questions, and had short answers for the ones I did ask her. If I am selling a high ticket item such as a mattress set (some display models hit the $1,400.00 mark) I know for sure I would had engaged my customer more, I would had ask questions, and definitely ask my customer to feel free to lay on the displays (they are set up for that with feet area protector and pillows), yet this girl just seemed detached and observing me asking my buddy to go ahead and try different ones, I was asking him, how he like it? was it the right firmness? was it right for his room? all while looking at her and trying to transmit to her "Hey, this is what YOU should be asking", nope did not work. Eventually I sense she was a bit annoyed by my questioning, and I walked away for a bit to see if she would engage friend more, nope. Long story short while I was away updating stuff on my phone, my friend walked over and said he had purchased a set. Oh wow, really? We walked away, and he told me in the car that it would be delivered on Friday (for a charge) but that he wasn't sure if that was was he wanted, as he did not ask nor did she offer him any other information. Ad I took him home, his regret kept growing and I told him, that he was not obligated to end up with what ever she sold him just because he had already paid for it. Next day I took him right back to the "Specialist" and had the sale cancelled, she definitely remembered me from the night before and kicked the attitude up a couple notches, didn't say much, processed the return and off we went. As a side note I would say to Macy's to retrain their sales staff in customer interaction to not only close sales for your company, but also to increase customer satisfaction, as a seasoned Customer Service professional of almost 10 years, some of it in retail, I know what people want, a sharp, intuitive and professional sales person, not only answers questions, but to demonstrate applied product knowledge. I would make life easier for both parties. Thank you. read more

The most horrible customer service experience ever! I bought shoes from here and they sold me two left feet. Lol. It's funny but when I went to tell them about it, the rude customer service lady named Maggie or Margie, asked me rudely if I bought them from a table in the shoe department. Umm yeah I did grab them from the table in the shoe department!! ‍ Didn't apologize, nothing. I will be honest I've never been one to shop at a Macy's but I will never shop there again!!! read more

This is for the MAC store inside Macy's. Worst Mac with the exception of one helpful girl. I returned an item and made an appt to get my makeup done and the girl taking my info said they would call as soon as a spot opened up, 30-45 minutes max, but was not very happy about me returning the item and tried to talk me out of it. I told her I would repurchase something else when they did my makeup to qualify for the free makeover with $60 purchase which I wanted for a wedding that day. They never called me back and I figured they wouldn't because if the ladies condescending attitude, but I ended up getting a way better makeover for $40 and Kiko Milano! Comparing the work I had at Mac on previous occasions vs the one at kiko, well I found a new place. Way more affordable and without the attitude. read more

Black Friday! Everything is 50% OFF! HURRY UP PEOPLE...SHOP! SHOP! SHOP!...wait.. off original price ..wow..let me see how much this jacket is..oh my..$400 minus 50% off is $200.. still a RIP off for a jacket that was under this 50% off price before black Friday. Theres people shopping everywhere and over paying ..I feel so bad for them..and then they get coupons.. they show up..find something they like only to find out at paying time that coupon is not valid ..what a RIP off..poor people ..trust me..my poor mom was a victim of that .. the fine print is small..anyways..they end up taking the item and macys gets their Cash! Well, until the next day when women all over the city show up to the mall with bags full of returns ..but why is that? These mirrors are skinny mirrors..and make you look thinner..so you get home ..go to your mirror and dont look the same ..its true ..anyways..2 stars especially on black Friday read more

Macy's - Black Friday - Department Stores Near Me - Downey, California

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This store has terrible customer service. No smile greeting and knowledge. Those employees are bored and unmotivated. Lanes take forever and their "computer " system is outdated. Store is dirty, fitting rooms with broken doors and clothes pile up. This is my first one star review. Macys is becoming bad version of Walmart. No wonder they going out of business. read more

I have to update my review. I went there this afternoon to return a dress I had purchased in Brea. While I was there, I figured I might as well look around to see if there was anything good. Well, they were having an awesome sale. Maxi dresses that were $80 were $12! A skirt that was $40 was $10. I had to return... and buy more. Lol. When I got the the register, there were two girls. Neither of them had name tags. The one right behind the register, as soon as she saw me, yelled to someone else asking if she was ringing up. She, then, told me to go to the other register to wait. Really? As I was walking, she said 'nevermind' and that she'd help me. Well, she didn't talk to me the whole, entire time except to tell me my total and when to slide my card and when to sign. Instead, she spent the whole, entire time talking to the employee next to her, who had her cell phone out and showing her things on it. The girl would stop ringing up my items to look at the cell phone. It was the rudest service I have ever received at Macy's. Terrible. Awful. Just plain... bad. So, I had to update the review. read more

Macy's - Look at this! Chocolate roses with your purchase of Ralph Lauren perfume! - Department Stores Near Me - Downey, California

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At Mac had the worst costumer service wait for a staff to help and wait for more then 20 minutes and nobody was able to help me while there were 2staff having a personal conversation but as soon another costumer came more dress up they help her. read more

It's a joke here for customer service at the jewelry department, it's no wonder stores go under. My daughter and I wanted to pay for some jewelry items and had to wait over 20 minutes. There was only what appears to be one cashier at the G-shock watch area. You had to put your name on a list just to pay, what a joke. We wouldn't have known had we not asked an employee. Doesn't Macy's want to sell their merchandise??? read more

I like Macy's but I also drive an extra 7 mi. Or so to the one in Cerritos because the one in Downey is a mess!!! Terrible customer service and their hand bag selection is pretty much nonexistent. Aside the typical Michael Kors or Coach they don't really have any other brands It's like they get all the ghetto rejects from the warehouse and just send them here if you want a nice purse don't come here they don't have them! 90% of the staff here looks like they hate their job they show it through their customer service. No advice no tips no sense of welcome at all! read more

(-30) If you live in Downey (or nearby) and you are lazy and dont want to drive to Cerritos or even Del Amo, call me so I can smack you and tell you to pull yourself together! This Macy's sucks monkey armpitt. The departments are small and disorganized. The registers are slow (in more ways than one). And, they hardly ever have a large stock of in demand items. And if its the holidays? Forget it. Dont ask why. Just forget it. read more

I have mixed emotions.. Usually, I never come here. I don't like the people... I don't like the selection.. I don't like how it looks... I just don't like it. Lately though, I've been coming to Stonewood for emergency's, or when I just don't want to drive farther. This Macy's is the closest one to my house. Anyway... recently I've been finding some good deals? I don't know if it's just because I've been coming during the week? But, I've been finding some good deals and it's always empty during the afternoons Monday-Thursday. I dunno... I guess it's up's and down's. read more

Thank you Stephanie in the watch department for adjusting my new MK watch. I didnt think it would have been possible because it had been bought at another Macys. She was so nice and patient. read more

So, I went in today to purchase my makeup. I haven't purchased makeup in quite sometime. I am not one to order to have this delivered to me. I like the personal touch. I like to speak with the reps and know what's new and what there is to look forward to soon. Today's visit was honestly the best one yet here at MAC Macy's at the Stonewood Center in the city of Downey, CA. It is not often you are greeted with a smile at any makeup location. There is a stigma that goes with makeup techs, it's not a good one. You're there, they're nice to make a sale and move on with their day. This is about the gist of the thing. Not this time around. I was pleasantly greeted by Ms. Katlin Skaggs. She had an interest in me and my daughter and even shared a little about herself. That human touch can't be replaced or forgotten. I missed this. The makeup I needed was not readily available. I do eventually have to wait for my order to come in the mail BUT she did offer an alternative, educated me in how that alternative may change the look and feel but overall provide the same result, I said that I was ok with the wait. I needed this touch of humanity. This smile, I'm sure, held under the cloth of her face and was for sure under mine. We finished up and off I went. Yes, these are uncertain times and makeup techs are here, there and everywhere BUT someone showing a genuine interest in you and your happiness with your purchase is irreplaceable and downright necessary. Thank you. read more