What a joke!! I received an email from Macy's showing me Levi's were on sale for $29.99, clicked on the link, picked the pants I wanted, my shopping cart showed full price, so I messaged customer service after 20 minutes of back-and-forth trying to figure out why the price was full price, she said it's just one pair of pants and there's only at that time three sizes available. Explain to her that it's misleading, as you can see from the pictures. She apologized and said She will give me 20% off. I said not acceptable. Now that you have read this review and look at the pictures it may become clearer, but I was on my cell phone during this time, and I still feel it's misleading. read more

Macy's - Department Stores Near Me - Montclair, California

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I was only really here to buy a Christmas gift for my mom. I didn't really expect much, just a routine purchase. As I got to the register I was greeted by an extremely kind soul. Irma was exceptionally professional. It was a quick purchase but she was so sweet and left a lasting impression. Thank you Irma! read more

Jane, the sales lady working the jewelry location, was amazing. My parents were there to replace a wedding ring and she was extremely patient and kind as they figured out sizing and which ring to buy. There were already deep discounts as it was Black Friday and she suggested getting a Macys card to get an extra 20% off. Overall a pleasant experience on such a busy shopping day. Thank you Jane! read more

How do you expect customer will purchase and come back to buy more repeatedly at this Macy*s 5000 N Montclair Plaza Ln, Montclair, CA 91763.? We always shop at Macy*s for so many years without any problem because we have been Macy*s loyal customers since Macy*s took over Robinson May stores!!! This is our first complaint about Macy*s and this person named ADRIANA at this particular Macy*s in Montclair. Macy*s always honored the price tag on the item because that's the price they put for that particular item but again this ADRIANA did not honor that price tag instead she pulled/took/ripped out the price tag in front of me only to make people come to buy for holiday season prices but change/put higher prices instead!!! Because of her, this is how Macy*s will lose loyal customers again and again. read more

Macy's department store does not even deserve one star or a jewelry service, needs to be replaced or close down or better managers don't waste your time or money especially with Mother's Day coming up or any other important holiday. read more

Very upset with this store, ordered something online and went to pick up. Didn't have my ID and was told to come back with ID which was not a problem. The problem was when I went back with my ID to pick up my merchandise and they told me I had already picked it up and that they would have to search through every package to find what I never picked up due to their error. I was told they would call me once they found it. Never received a call only a email saying I was credited for the package. Horrible customer service and no I never received what I bought because it was the last item in stock Very disappointed with them and the way they treated me read more

Security guards make you feel uncomfortable to buy because they just follow you around.

I order on line and I also visit the store. I ordered a suit that was supposed to be delivered and was never delivered because the vendor put a wrong address and as a consumer was punished for holding my payment and never refunded until they get the item back that I never received ... ridiculous policy and shud I say stop I refer in line...so I decided to go to the store to buy a suit because I needed one. Nobody was helpful at all..everyone seems so unhappy with MACYs..I was checked out by this tall older latino man who is so rude and no courtesy and no finesse in handling customer...I 100% sure that this man needs to let go...I know when you ring someone on suit they get a commission. I was so tempted to return back the item so he looses his commission and buy it again from a different associate. Darn and then today I pick my on line purchase of another suit and the girl was helpful and I was asking for a suit cover and they said they don't have it. I went down to the suit section and there you go the jerk associate was there again and politely asked him rudely responded to me that they do t have it....what a shame that they bought Robinsons May and the service turned out to be so horrible...no wonder why people won't buy anymore at this place and forget about ordering on line ... moving to Nordstrom now probably ... read more

***** This 5 stars review especially for Daisy from At Your Service Dept!!! Ive been shopping with Macys for years, like over 10 years, and i always like to shop online. Im just the person that does not like to walk around the mall looking for stuff. So everything will comes by mail, or i would do pick up order. Many many times ive been in-out from Macys to return the stuff that i did not like. All these years there not even 1 employee that make nice impression for me to write review. Some are nice but mostly are just not really. Then, last month i came to the store and needed to return some couple watches. And Daisy helped me. For some reason it wont get thru the system, and it has to go to directly the watches counter. Then Daisy was really nice and let me know she cant do the return there, and explained everything why, and also walked me to the watches counter. She doesnt have to walked me there, but she did. She went above and beyond to provided me an exceptional service! Many times other employee would just tell me i have to go different counter to do refund. Without telling me why, or where the counter at. Daisy was so detail and very kind. And then i came here again to return other stuff, and see Daisy again, and she still provided me an exceptional service!! Thank you Daisy for always providing the best service!! read more

The workers and customers have been so kind and patient so far. This has become my new go-to place to update my wardrobe. They also have Toys R Us for us nostalgic children at heart. It's financially better to shop with a Macy's card as you'll get discounts and such. read more

I was pleasantly surprised at how this Macy's dressing rooms are clean. No dust bunnies, no mountain of clothes thrown around & there was a lady working to take clothes from you that you're not purchasing. Associates are hit & miss. I wanted to buy earrings & the associate was too busy talking to coworkers. "Hello folks, without happy customers..you'll have no job." Me just standing near the cash register with the earrings wasn't enough. Although he could see me..I had walk to him to tell him that I wanted to pay. The store was organized. I went online & made notes of the items that I wanted & I knew was in stock at that store. Going online made shopping easier. read more

Macy's - Walked in knowing what I was looking for.. - Department Stores Near Me - Montclair, California

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Terrible service I bought my wife a Chanel perfume and the box it came in was empty. I showed them the video of my wife opening the box of nothing and they called me a liar. I asked to look at video proof and they said they couldn't help me. Never coming back to this joke of a store again, and I lost out on 165 dollars read more

Macy's likes to give me reasons not to shop here. Purchased a gold bracelet on 12/1 and on 12/26 one of the links broke off. Went to this Macy's location on 12/27 with the tags, receipt and box. The girl working at the fine jewelry counter said she can't take it back because I took the tag off. Hello, I need to take the tag off to wear the item purchased and it shouldn't break within 20 something days of wear when it retails for $795. Asked to speak to a manager and waited and waited and waited. The manager finally showed up and was able to mail the item back to Macys on my behalf and I got a refund two weeks later. The process was not at all seamless and if it wasn't for my insistence they would have preferred for me to walk out the door and just deal with the broken piece of fine jewelry on my own. read more

My sister purchased this couch from Macy's five months ago the cushions I feel there's feathers coming out of the couch and cushions they sent a guy out to assess the problem he went back and told him there was nothing wrong with the couch she is not happy do not buy this couch from Macy's read more

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The manager who helped at Impulse with the colored contacts was the rudest girl I've ever encountered. I didn't almost $300 5 days ago purchasing everything another artist told me to get to help me learn how to do make up. No I didn't try it on and she said that I can return it if I don't like it. If I would've known I'd get harassed I would've simply went to Sephora or Nordstroms. This new girl told me that because I used it 2 times I couldn't return it. I told her that was misleading esp with a counter sign labeled "returns made easy". She told me that sign is old and I should've looked at receipt. I look at receipt and it too says they'll return or exchange items that done satisfy me. I thennnnn go online to triple check specialty merchandise and it states "gently used". My stuff was used 2 times. Definitely "gently". She continued to argue to point where I said "you really shouldn't even be arguing with me". She's lucky I told write to corporate because she was the rudest most condensing misinformed manager ever. read more

Macy's - Associate number listed on receipt n snap shot of online rules as well - Department Stores Near Me - Montclair, California

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It sucks that Macy's has fitting rooms closed due to the pandemic however other stores in the mall such as JC Penny now allow for it. Macy's says you can return the merchandise but who has the time for that? Macy's needs to reopen these asap as a convenience to customers. read more

Omg! Worst customer service EVER!!! Stood in line for almost half an hour to pay for my items, and there was only one cashier working in the entire home department. I was also told that I can't pay for my items in a different department with no lines. Wow, that totally does not make sense! read more

I truly enjoyed my recent shopping experience at Macy's at the Montclair Plaza (now being called Montclair Place.) My sister and I were actually shopping for swim suits, which we didn't buy, but we did find many bargains in the Women's dept. We found a great number of shirts and tops at very reasonable prices. Between the two of us, we bought 8 items. We then went to stand in line to make the actual purchase. What really impressed me was when Veronica came to our line from a different department and mentioned there was no waiting at that cashier. She enthusiastically escorted us over there. How nice it was to get such bargains and to have such excellent customer service! I highly recommend the Macy's in Montclair for quality clothes at a fair price. read more

Shout out to renne at loncome Macys !! She has great customer service !! I'm so thankful for her ! She came through with doing my makeup last minute she's a sweet heart and a life saver !! Macys is lucky to have an employee like her !!! If I have another emergency I know who to come to now !! Thank you renne ! Stores need more people like her with great customer service !!! She's a sweet funny girl ! Will definitely be coming back ! read more

It's the weekend. There's a show sale. And there's only 3 sales people available. One is cleaning with a hand held contraption I er the shoes, and the other poor souls are helping other people and I'm in line to pay for 20 min and I'm first in line! There's like 5 people behind me not to mention the ask for a size line. Do better Macy's this is the 2nd time I see this horrible service and last time was on a Saturday with an even bigger line due to a better sale. Boooo! read more

Beware when using the bathroom. In the men's bathroom next to the urinal, there was a guy that had his phone in the space between the store wall and the stall wall, luckily I caught him in time, I went to tell security and the manager. You guys asked me what you could do and I hope you fix that gap in-between the stalls, prevent this from happening to someone else, there are children, dads, brothers and uncles that shop here, it could be anyone, if you care about protecting your clients, I hope that my updated review will reflect you guys taking action. read more

I understand there's going to be lines at x-mas time. But when the company KNOWS AND EXPECTS these lines, why would they not put as many cashiers on the floor as possible? A line going around the store, acheckout kiosk with 4 registers, and they only have 2 cashiers working? Just plain dumb. read more

They tried to steal my money. I ordered an item for Mother's Day during the pandemic when Macy's curbside pick up was available. I ordered online, but I wanted to cancel my order. I tried to cancel my order on the phone however there was no way to do it. They would only send me to a website online that talked about refunds with no option to actually do it. I felt like they were trying to steal my money by not allowing me to cancel it. To cancel my order I had to trick them and call and press the option to make a new order. When I was connected I instead told them I wanted to cancel my order. This is a sneaky tactic and it is horrible for customers to deal with. I won't be shopping here any longer. read more

I needed to purchase a birthday gift, and I ended up at the Montclair Mall. I stopped into Macy's and visited the purse department (if that's what it is called). Edgar assisted me the purchase, and he was very professional. I also visited the Watch Department a few times in the past. There are not enough workers, but once you have their attention, they are very helpful. read more

Here now waiting to check out. I am 18 minutes in to it. They have one person to check people out for the whole men's department.

I went to Macy's makeup Department in need of concealer and contour. Alexis approached me as soon as she saw me; she was smiling and she was happily eager to help me! Boy, did I need help! Alexis introduced me to a variety of concealers and shades; she was very knowledgeable about the different brands. She even put the concealer underneath my eyes to see how I liked it. I loved it! Alexis also introduced me to a variety of contours and found the right shade for me!! I appreciated the help and Alexis made me feel at ease instead of overwhelmed. Macys is lucky to have such a wonderful employee who is dedicated to helping the customer! I will definitely come back to the makeup department since I had such a wonderful experience!! Thank you Alexis! read more

Waiting for last 10 minuets in the AT YOUR SERVICE COUNTER. No cashier is here. One customer is waiting ahead of me. I just came to pick up my online order. It is terrible. read more

Macy's - Empty cash register for last 10 minuets and waiting - Department Stores Near Me - Montclair, California

Very disappointed with my experience. I went to the website on Saturday morning which stated that if you placed an order before noon you could pick it up curbside that same day. I placed my order at 10:37 am. Orders are supposed to be ready within 3 hours. I called and could not get any humans on the line. I understand that we're in the middle of a pandemic but Bed, bath and beyond and Kohl's get your curbside orders within a couple of hours as promised. So after 36 friggin hours and no response from them I finally canceled my order. Did I mention it was only one item??? Smh read more

On 3/31/18 at 4:45 Pm I made a quick stop at this Macy's. The store was empty and quiet. I entered through the South side of the building into the Kitchen department. I browsed and did not find what I was looking for. I suddenly remembered I needed to make a payment on my cc. The registers were empty so I looked around the department to see if there was anyone around to help and I noticed the associate helping a customer on the floor. The associate proceeded with the customer to the register not sure what was happening with the customer ( perhaps she was looking for something and or couldn't make her mind up on the item. I can relate ). Keep in mind this associate made eye contact and did not acknowledge my presence at the register his name is Lee tall slim and wore glasses. Lee walked to the floor again with the customer and as he walked away he said I will be with you shortly. He didn't even look at me as he said it. Mind you I had been waiting for a bit ( the least he could have done maybe call for back up, there was a second person waiting at this point). Maybe even suggest going to another register assuming there were any open. When he returned a second time to the register I was annoyed at the lack of judgment and customer service etiquette. The customer that was being helped look over to me and said: " sorry he will be with you shortly". Her apology was most sincere. Perhaps why it bothered me most. It was the associate's responsibility to connect with his customer, not another customer. At this point, I made a comment, " it would be nice to be addressed by the associate himself " which caused a quick and rude reaction from Lee. He replied rudely " I did " resulting in an unnecessary exchange of words in front of customers. The end result he said to me "there are other registers you can go to" and continued to take his time with the other customer. After I waited for a while. ARE YOU SERIOUS?! who in their right mind does this?! Lee didn't call for back up or acknowledged the woman behind me". Unfortunately for me, this is the closest Macy's to me. I requested to speak to a manager Carmen. I will not return here. read more

This Macy's has had a serious facelift, I mean Beverly Hills, Hollywood makeover! Much more contemporary look, higher quality merchandise, and no more overloaded racks. Clean, bright, and a lot more fun! Only drawback is that it's in Montclair Plaza, which is not doing well. read more

So today 11/30 most purses are 25-40 percent off. The Michael Kors I'm looking at is clearly marked 25 percent off with a red, 25 percent off sign right in front of it on the table. I ask to buy it and the girl says it was 25 percent off yesterday. She said the only Michael Kors still 25 percent off have signs in front of them. I point at the big red 25 percent off sign in front of it and she picks it up and says, well they forgot to remove that one. Every purse in the store probably if you try to buy it! Cheating liars! Wonder why business is slow!!!! 11/30 at 2130 hours, Montclair Plaza!!! read more

Macy's - Department Stores Near Me - Montclair, California

Visit: Tuesday, March 27, 2018 This is just your run-of-the-mill Macy's. What I mean by that is the experience was pretty sub-par. I just wanted a pair of jeans from Levi's, and I managed to snag one pair off the shelves. I walked over to pay for the jeans, and there was somebody ahead of me who was being helped. The associate made eye contact with me, but made no effort to speed things along, even when the customer in front of me decided to add things to their purchase. The least the associate could've done was to acknowledge me and flag down a coworker to help her out. I waited there for well over ten minutes. The only reason I continued to wait was because the rest of the store was eerily quiet, and I wasn't sure how much searching I'd have to do to find another open register. Everything else is pretty typical for Macy's: messy fitting rooms, incomplete selection, inconsistent promotions. At least I got the jeans I wanted. read more

Uh. Maybe I am spoiled, but Macy;s was a place I thought was filled with great values, nice fashion, and helpful people. The Beverly Center seems to raise the standard to a level that is unachievable by others. Nobody greeted, said "Hello," or helped. I did have a couple pairs of pants I picked up. But after looking for a salesperson to ring me out, I just decided that tehy must want to keep these pants more than I want to buy them. I left the pants sitting at the cashier stand. That said, I did get ideas for my shopping trip and will venture to the Macy's at Beverly Center with some ideas in mind. read more

I wasn't too sure about coming into Macy's today but I walked in the find jewelry and thank you Jesus I did I ran into Debra In fine jewelry . WOW what customer service . She went above and Beyond for me. Thank you for ALL your help . read more

Came to exchange a perfume, staff was super friendly and helpful. I left my wallet on the counter, staff helped look everywhere to try to find it, about ten people helped me look and someone finally ended up turning it in. There is still good people in this world. I usually Come to check if they have any Free People latest trend and Levi's jeans , it's a hit or miss but I can say majority of the time I end up spending at least $300. I will continue to shop at this Macy's, thanks again for the hospitality staff. read more

Had to replenish my skincare. Yipppee. Of course I spent more than I should have but I had a gift card with close to $300 bucks so why not spend it on my favorite skincare. This store is so so. There seem to be better selections for other items at the Brea mall Macy's. The good thing is, I mainly come Macy's for my Shiseido skincare, so who cares since Shiseido is the same everywhere. read more

Macy's - Whoo hoo an upgraded serum that is no longer called serum lol it's called concentrate. Whatever, it works so we are good :-) - Department Stores Near Me - Montclair, California

i called and no department was available, finally got one... she said one second and i proceeded to wait for about five more minutes until the phone hung up. not super good service read more

Ordered a pair of shoes online on 2/29/20 and was told to expect 1 to 3 day delivery. They passed the order to the post office and now its 8 days later and still don't have my package! What a rip off of delivery costs as well as my precious time! I'll be sending themback as soon as they can manage to deliver! I have choices too Macys!!! read more

We came here for a comforter and blender. There was one cashier and 10 people in line. No employees came to help her out and she was stressing out like a mad woman- felt really bad for her. We go upstairs to leave and there's 15 cashier hanging around at the makeup section. read more

2 stars because it's a great place to shop but sucks to work at. The head HR lady talks crap about people. Really the the head of HR . But there sales are great. The sales people are not very good for the most part. Probably because they hate there job, as I heard a few of them say .So I will still shop there. But if you are looking to work there check out the reviews on other platforms. Ok that's all I have to say read more