Been using their products for years, just wish they were easier to find, worth looking for,…read moreexceptional quality from a smaller company that can be trusted.

I was blown away by the customer service from Coastal Pet Products!…read moreI had purchased a product that wouldn't for for me and I called them about it. Deb Strader didn't hesitate to make sure that I was happy by replacing the product, which she had the QA manager check first, and kept in contact with me through email until I received my package a couple of days later. And, I didn't have to return the original product. Thank you Coastal Pet Products and Deb. You are a definite 5 star place! Debra Mohn

its the best here my aunt is a worker here I got my fish supplys here they are…read moresoooooooooooooooooooooooooo nice

Do not bring your pet to this place for grooming. They will almost kill your pet and deny it. They…read morehave no video surveillance in the grooming area and do not take accountability for their negligent practices. AVOID AT ALL COST!

Take my dog in there like I have many times like 10 years to get his nails done but was denied…read moretoday cuz their new pet policy if they have been sedated in the last 48 hours was price 72 cuz they told me 48 but they still wouldn't cut them after 48 hours wanted me to come back in another day that's BS as long as I've been going there by my cat food dog food there I bet don't no more find somewhere else

My dog was shaved so close around her private area, it was burned. The manager said it was a new…read moregirl and it happens!! They could give me a partial refund. Big deal!! Never going back. Not recommended.

Great place to shop for the fur babies. Beyond great selection and opened a whole new world to me…read moreon what is offered for pet nutrition. Owners and employees are always welcoming and super helpful!

We went shopping for our new puppy here for healthy treats. We noticed that many hard to source…read morehealthy, wholesome treats were in this store. So nice to be able to see these options in person. The staff was so kind. We asked for help finding a specific treat and the staff member walked the whole store to help us find items similar. They even called a supplier to help us get a treat our puppy loves in store. So kind and knowledgeable!

Horrible customer service, then if you mention it in a review, you get badgered by its employees on…read moresocial media by being called "an attention seeker" or an "outright liar." I`m as reasonable as they come. Pretty much not making a fuss unless it is warranted. But when a business doesn`t respond to a customer issue in a timely fashion, says they won`t help resolve the issue because you gave them a poor review, and has its employees harass you on a public forum, I`m going to give my opinion. If you are looking for boarding for your pets, please do your due diligence. Investigate and review! Your pets are your family. Do not use The Dog Shop. You may not get the same pet back!

My dog ran out of food they said. We brought more into them and when dog was picked up it was thin…read moreand emaciated looking!! Never told us she wasn't eating but that she ran out of food???

My wife stopped to buy pet food yesterday (August 1st). That is the day the Tax-Free period in Ohio…read morestarted. The store was going to charge her tax ($7.00) until she corrected the clerk. Somebody in their IT department is sleeping. No the law! Otherwise it was a good experience

Their inventory is lacking on farm needs, and most of the time they have no idea they are out of a…read moreproduct, or if they are getting it in stock soon. Also, their curbside service is poor. They just let the phone ring (which once in awhile I get because they could be busy. But, all the time?), and 9 times out of 10 I have to go inside and get my own order after them saying it's ready. Sad to see such a great place offer such poor service. We have been using alternate farm stores as much as possible lately.

Excellent plants, they are all top quality. And they sell gorgeous David Austin roses!read more

The place is more dirty than your average small town pet shop. Their website is hard to navigate…read moreand doesn't have all the information there, so I called. I talked to three different people on the phone and each one was more difficult and painful to work with than the last. Also, their aquarium section would be laughable if it weren't so pathetic and sad from all the abuse and mistreatment to the fish. I cannot trust them do deliver and preform like they claim based on my experiences with them.