I've been a satisfied patient at the Ear Institute of Chicago for over 10 years. I live in downtown…read moreChicago and have tried to find comparable care closer to home but I've been unable to find anyone who comes close to Jill Messina in skill, professionalism, and sensitivity. It's too bad that the other reviewer based her comments solely on office procedures. To my way of thinking, the most important thing is how the world sounds at the end of the programming.

Don't go here. First of all, they make you pay in advance. Then in order to get your hearing aid…read moreyou have to sign a waiver that allows them to get more money than the agreed upon contract with your insurance carrier. And if you don't sign the waiver, they won't submit your insurance claim. My original waiver was left blank and I was led to believe that I would be reimbursed for whatever the insurance said it was worth. Well, then my waiver was lost and they would not send my claim in unless I signed a waiver that was now filled in with 80% of maximum of $1000. Oh, did I mention that my claim was not submitted until I brought it to their attention nearly three months later? So the game changed over that time period. Feels like they were hoping I would forget about what I paid in advance and they would get to keep all of my money. Then not submitting unless I signed the now complete waiver? Seems like coercion to me. I've learned my lesson, NEVER pay in advance. NEVER sign a waiver. This is a scam and they will do whatever it takes to get more than the agreed upon contract. If I had knee surgery, I wouldn't have to pay more for the device than the agreed upon contract with insurance. They are taking advantage of people and the system. By the way, I've since looked them up and several people have sued. Stay far far away! They should be ashamed of how they do business! This is unethical.

I have been going to this Hearing center for two years. The team is pretty good. They try to…read moreaccommodate your schedule. I have found them very helpful. The reason for only 4 stars is the location. You must park in a garage about a half block away and walk to the building. If you are handicapped or have difficulty walking, this is not the place for you. I love the office manager Paige, she is top rate. In the past two years, I have seen two different audiologists, and the technicians keep changing. Of the three technicians I've seen, two were excellent.

This is the place to go if you have any hearing issues. The audiologist is knowledgeable, patient,…read moreand very insightful. The office manager is kind and super organized. I highly recommend.

My Mom passed away here years ago . Now I find my dad here for rehab and there are soooo many…read morethings wrong with the place, I could write a laundry list. My elderly Dad broke his hip. He was at Edwards Hospital for 7 days and each of those days after surgery he was gotten up in the chair. It took some effort, but they did it. He's on his 4th day here and still unable to get him in the chair. Rehab won't try and he'll need a lift to get him up. He needs full care at this point. The other day I arrived at 11 am. His cold breakfast was uneaten on his tray table, no blankets on him and he was on a bedpan for well over an hour. They said they couldn't wake him up. Well I showed them how to wake him up and with my help he ate everything plus 2 ensure shakes ( which I brought) , orange juice and a large glass of water. His room was and still is filthy. Can't find anyone to clean it. His television is all staticky and almost unwatchable. Trash in the drawers and under furniture from another patient. The place just smells! I can't in good conscience recommend this place to anyone and as soon as I am able, I'll get my Dad out of here. He deserves better. I am a health professional and have lots of experience with hospitals, nursing homes and rehab centers.

This is an amazing place.My mom is there for rehab so had surgery on her hip so she need to get her…read moremobility back.upon arrival the DON ( ERIKA) came and introduced herself also explain my mom medications.Later that evening the ADON ( Q )stopped by to check if my mom was in any pain and if she needed anything.Ok so I thought maybe their jus doing this because I'm here.Nope my daughter came and visited mom and she noticed the same treatment but this time it was Nurse Jessica in the morning and Nurse Chantelle in the evening.So knowing that my mom are surrounded with nursing staff who cared really put me at ease.I also feel that the Therapy Department goes above and beyond to get my mom motivated to walk.The staffing coordinator even answered call light and assist mom to the bathroom .Maja explain mom care plan details which was awesome The administrator ( KIM ) has an open door policy which made it even more easier to ask questions.They are an amazing team who cares about their residents.Deandre helped find after care assistance for home .I would recommend this facility to everyone.Thanks Downers Grove Rehabilitation

I wish I could go back a few months and not make an appt with this doctor. She totally ignored my…read moreconcerns and focused instead on something I did not have wrong with me. Horrible bedside manner. Not sure what is going on as her older reviews are good but I noticed several other bad ones recently. Never had such a bad experience with a gyn. Just horrible

After 3 or 4 gynecologists refused to see my wheelchair bound mother for ongoing painful problems,…read morewe finally found Dr Jirschele. Before booking the appointment, I spoke at length with her nurse, Suzette and explained that my mother was unable to stand and she would not be able to lift herself onto an exam table. Unlike all the other gyne offices that I spoke to, Suzette was VERY sympathetic to the issue and offered to have a lift brought in for my mother's visit. When the actual visit occurred this week, every single person in the office was exceedingly kind, and my mom had 3 nurses who helped her onto the examining table. Dr. Jirschele herself was patient and very forthright without being cold, a straight shooter with a heart. When she saw that even though my mom was old she was in full possession of her faculties and she spoke directly to her rather than to me. That sensitivity to an elder is priceless. Finally, after a year of suffering, my mother has been put on a plan that will ease the constant pain she has been experiencing. Every other doctor wrote off my geriatric wheelchair bound mom. One went so far as to tell us "what do you expect, she's old". I cannot recommend Dr, Jirschele enough.

I was at this location from the end of March 2024 until July 08. By July I wasn't where I needed…read moreto be due to the trauma my body experience months before a surgery. But this Facility apparently was done with me. I understand going down to one day a week sessions, but what I couldn't understand was, why the deceit or run around. On July 05 at the end of my session I asked the receptionist if we could schedule my next round of appointments. She informed me my therapist wanted to discuss with me going down to one day (he was unexpectedly off after the Holiday) on Monday so she wanted to wait until I talked to him. So after my session on Monday I went up to her desk again and asked to schedule more appointments; this day she told me she couldn't schedule (apparently from Fri. - Mon. her story changed), anymore appointments as I needed to get approved first. I asked her. Approved from Who ? My therapist had mentioned the potential of Medicare being an issue. I informed I have TWO insurances and Medicare is Not my Primary, (in which they have this info.) they basically have nothing to do with this. So she says, hold on let me go check and she walked into the back, returning to tell me to call in 3-4 days to see if an approval came in. Again I asked approval from Who? (I know my 2 insurances were still covering this) She proceeded to say I had to wait for the Manager and due to the Holiday (4th of July), she is running behind so give her a few days. Really, this is how they operate? Knowing my insurance was still paying (& I even called them both to verify what I already knew), I called to schedule more appointments the next day. This particular women scheduled Two sessions for me and informed she was allowed to only schedule Two. (This was the very next day After the in house receptionist didn't want to be bothered scheduling the two allowed.) Then I was assured someone would call me to make the next set of appointments as soon as I was approved for more. She couldn't tell me either WHO exactly this so called approval was coming from. So I waited and waited, no one called. Plus the 2 I did get scheduled were 2.5 to 3 weeks away. Why does an established patient need to wait almost 3 weeks to get more sessions started? As I never heard back from anyone, I went elsewhere. But on July 22nd I received a phone call from Northwestern asking if I could take an appointment time available That day due to a cancelation. I informed I never had received a call to schedule more sessions and she informs me that they Are Indeed scheduled. I asked How? She then tells me her co-worker scheduled them for me. I asked, without talking to me? She sounded embarrassed and could only say her co worker must have thought she'd discuss it with me when I came in. I'd like to know if I couldn't do any of those days was I going to have to wait another 3 weeks to get in? So apparently it's the management who decides who's worthy of their time, they can push aside existing patients to allow room for New patients, so beware. Actually there is no really concern or care for their patients. I tried to send a letter to upper management but was only able to find a Patient Relations department for the hospital. I explained to her I did not want to discuss this with the local Bloomingdale office as they were the cause. She said she'd pass my name onto the next in charge. I never heard back, I sent a note telling the Patient Relations person that I didn't want to leave a bad review because I didn't want it to reflect poorly on my two therapists. Still I never heard from anyone. Now looking back at that environment I can truly say if you have a major issue this is not the best place to go. It's a large facility set up badly, i wanted to discuss the safety issues but no one wanted to call me and there were the bike that was positioned too close to it. Another time I had to use the Pullies directly after someone stopped using them (only one set !) Same thing with the armbike: None of the equipment is wiped off after use. No disenfective wipes are available in the therapy rooms for the Patient to wipe down. I saw a lot of Elderly people here, covid may not be raging but germs always exist. This facility has no weight bars for use and about daily I was given a Cane to use that surely was never wiped off from me or the last person who used it before me. My therapist attached a weight to the cane in which the velcro on the ends was worn down and it dangled over my face. When is it just going to fall apart onto someone's face? That's not all about the safety issues I spotted there but I'll just say I looked down when I walked I'm obviously highly disappointed in Northwestern but I think now they did me a favor because I'm in a much better place.

Excellent service. Great personnel and the best doctors working here. They are so professional I…read morehave no problems at all. I have my new insurance I did not know that I had Hmo so I need referrals for everything. So I dropped in with out an appointment asked the secretary if she can ask my Dixie to give me a referral to cover my eye visit earlier. No problem all I need to do is wait for a phone call and my doctor will fax it how awesome is that. I love this clinic

Anyone here was top notch and everything ran like clockwork. Very impressive set up for my hubby's…read moreshoulder surgery. Their operation runs like a well oiled machine. I highly recommend Dr. Asan he is very meticulous and caring for his patients.

I had a terrible experience during day surgery at this hospital. The anesthesiologist was totally…read moreincompetent and let us know immediately that he was better than me. I should have gotten dressed and walked out immediately, but unfortunately didn't. He did unethical and illegal things. in spite of numerous problems experienced on this day administrators at the hospital will not talk to me even though I have requested this more than once. please, don't go to this hospital.