Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

Claire was pleasant, quick, and thorough, all attributes I appreciate in a service representative…read more Mike O'Malley

Terrible!! The man that showed me the rental unit could care…read moreless I liked the location of the unit and it had a small patio for my dog I told him before I applied that I had my own business, but I also collected Social Security if you put all of my income together, it exceeded the amount of the 3 1/2 times income After paying for my own application, it was denied The place was rundown and ghetto anyway so I wasn't too disappointed It took forever to get an answer believe me these people don't care about tenants or landlords. They're just in there to collect their percentage of the rent. Run don't walk

We just finished a 3 year property management relationship with Joseph and his team at Desert…read moreDimension Properties and couldn't be happier. Since we were moving overseas, we were looking for a full service property management firm that could not only handle the renting and management of our property, but could also deal with the majority of the mundane tasks required of a landlord. I am happy to say Joseph and team came through. DDP knew we would be absentee owners and set everything up so the process worked perfectly. They helped us get the property set up for rental, with all the proper legal entities. They found our tenants in just 6 weeks and managed the entire process end to end. Small repairs were managed by DDP with notification to us via email as to the issues, as was previously agreed. For larger issues (we agreed on a threshold of $500), they were very proactive in reaching out to us to explain the issue and provide resolutions. They were proactive at every turn. We also used DDP to handle the sale of our property and they did a great job there as well. Joseph worked with us to get the property on the market at the right time, keeping an eye on neighborhood comps, so that we could catch the market while it was hot. That resulted in our property only having to be listed for a couple months before we received a very good offer. Joseph and team helped us through a very aggressive close timeline (3 weeks, and we are in Europe!) by managing the entire close process for us with the buyers title company. I can't recommend Joseph and DDP enough!

I am coming up on one year of having my one rental property managed by Desert Dimensions. After…read moremanaging it myself for two years and experiencing some common challenges firsthand, I was thankful to have the guidance of Desert Dimensions to transition to a new phase and I am now enjoying having the property in the capable hands of great people and great processes. Here's to many more years to come!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

Brian has been both a property manager and realtor for my family. He is a true professional by…read morebeing hard working, patient, knowledgeable, responsive and resourceful. He also always finds the best tenants. I highly recommend him, you won't find a better person for the job.

Thanks to my realtor Brian I'm now a homeowner. I can't say enough about the great buying…read moreexperience Brian presented and how he took care of me every step of the way making this experience a breeze. Brian is very knowledgeable and is a problem solver. This man comes up with solutions to anything. Seriously he's your guy. Thanks Brian.

James and his Century 21 team are excellent. Follow up, professionalism, and demonstrated care for…read morewhat they do. If you need a professional property manager. I highly recommend James amd Century 21 Property Management.

From the owner: Call (623) 633-7224 for a free property evaluation for your residential or commercial property. read more

I have been using Joe Maggiore for the past year to manage my rental home in the East Valley…read more It was the 1st time that I had ever worked with a property manager, as I had always done it by myself. From the start, Joe was very hands on and involved. He takes care of everything for me, tenant relations, maintenance and repair of my home and it's appliances, landscaping needs, HOA dues, etc. I receive monthly updates about my rental, so I am always kept in the loop as to what is going on, never leaving me with questions. Joe Maggiore truly provides me with COMPLETE property management service. I have been so pleased with the service that Joe has provided, that I will be looking to use his services as my Property Manager and as my Realtor for the next rental property that I will be looking to purchase in the spring.

I contacted Joe after looking for a reputable property management company online. I was a first…read moretime home buyer who had landed a great job in California and had to move within a matter of weeks. Joe immediately wrote back to me, personally, and made time in the early morning to come out and look at the property. Being a first time home buyer I was also a first-time tenant. There was so much I did not know and many questions that come up along the way. Both he and his employees were incredibly accommodating throughout my many eccentricities. I would definitely recommend his office to anyone searching for a property management company.

Great management company would recommend them to anybody. Fast friendly, very efficient. Honesty is…read morea big word for them which they are the books always look spot on.

Awful company with absolutely no integrity to take care of their customers. The company's motto is…read more"People Really Matter." This statement couldn't be any further from the truth. Overly high assessments, very ridiculous enforcement of policies , and compete lackluster customer support. You are just a number to them. Pay your dues and move along. If you have a question or problem, no chance!

I have been working with Steve to rent out my house. He has been prompt, professional, a great…read morecommunicator and knows this business. I am confident with his skills and his management of my home. It is nice to be able to pass the stress of the rental to a professional. I read the reviews below and see those that have given him one star are renters angry that he is doing his job as a property manager. Those that hire him to manage their property speak very highly of him. When looking for a person to manage my rental, I would rather have my property value protected by someone like Steve. The alternative is renters don't take responsibility for damage they have done to other people's property. I believe Steve is savvy, smart and has the right enough of toughness to make both parties happy. He gets five stars and a thumbs up from me.

This guy named Steve is just a bad person, a bully, unprofessional, and a crook…read more I am writing to formally complain about the conduct of Steve and the management at Biltmore Group LLC My 89-year-old mother lived in this property for 5 years and recently suffered a stroke, and since then, I have found text messages to my mother and a scare tactic to an old woman, Steve you'er a bad person. I have found Steve's professional conduct to be entirely unacceptable. He has consistently avoided my questions and requests for information. Furthermore, I have discovered that he has been charging my mother late fees under the claim that payments sent via mail were not received. I believe these charges are unsubstantiated and that he is taking advantage of a vulnerable tenant. Due to this ongoing disrespect and predatory business practices, I cannot recommend this company to others. I request that these issues be addressed immediately, particularly the removal of unfair late fees and a formal response to my previous inquiries --------------------------------------------------------------------------------------------------- Dear Steve and the Biltmore Group LLC team, Thank you for your response. Regarding the tenancy at 26616 N. Babbling Brook Dr., please provide a copy of the specific month-to-month agreement signed by Yun Kim and Biltmore Group LLC. Given the commonality of the name "Yun Kim," it is essential to ensure you have the correct documentation for this specific tenant. Under Arizona law, once a lease expires, a new agreement must be signed by both parties to establish new terms. If I do not receive a copy of this signed agreement by January 31, 2026, I will assume no such document exists and proceed accordingly. As I have previously provided the Power of Attorney documentation, I am authorized to act on behalf of the tenant. Please accept this email as formal 30-day notice of our intent to vacate the property. This notice period will begin on January 30, 2026, and the tenancy will conclude on February 28, 2026. We look forward to receiving the requested documentation and finalizing the move-out logistics.