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    Madison on 16th Apartments

    4.0 (4 reviews)
    Closed 9:30 am - 4:00 pm

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    8 months ago

    Beautiful well kept property. Safe, quiet & clean. Great community & property management.

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    7 years ago

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    Fort Lowell Realty & Property Management

    Fort Lowell Realty & Property Management

    (33 reviews)

    I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

    I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

    The Biltmore Group - Tells me to BUZZ OFF & Threatens to write a rvw on me ????

    The Biltmore Group

    (42 reviews)

    I have been working with Steve to rent out my house. He has been prompt, professional, a great…read morecommunicator and knows this business. I am confident with his skills and his management of my home. It is nice to be able to pass the stress of the rental to a professional. I read the reviews below and see those that have given him one star are renters angry that he is doing his job as a property manager. Those that hire him to manage their property speak very highly of him. When looking for a person to manage my rental, I would rather have my property value protected by someone like Steve. The alternative is renters don't take responsibility for damage they have done to other people's property. I believe Steve is savvy, smart and has the right enough of toughness to make both parties happy. He gets five stars and a thumbs up from me.

    This guy named Steve is just a bad person, a bully, unprofessional, and a crook…read more I am writing to formally complain about the conduct of Steve and the management at Biltmore Group LLC My 89-year-old mother lived in this property for 5 years and recently suffered a stroke, and since then, I have found text messages to my mother and a scare tactic to an old woman, Steve you'er a bad person. I have found Steve's professional conduct to be entirely unacceptable. He has consistently avoided my questions and requests for information. Furthermore, I have discovered that he has been charging my mother late fees under the claim that payments sent via mail were not received. I believe these charges are unsubstantiated and that he is taking advantage of a vulnerable tenant. Due to this ongoing disrespect and predatory business practices, I cannot recommend this company to others. I request that these issues be addressed immediately, particularly the removal of unfair late fees and a formal response to my previous inquiries --------------------------------------------------------------------------------------------------- Dear Steve and the Biltmore Group LLC team, Thank you for your response. Regarding the tenancy at 26616 N. Babbling Brook Dr., please provide a copy of the specific month-to-month agreement signed by Yun Kim and Biltmore Group LLC. Given the commonality of the name "Yun Kim," it is essential to ensure you have the correct documentation for this specific tenant. Under Arizona law, once a lease expires, a new agreement must be signed by both parties to establish new terms. If I do not receive a copy of this signed agreement by January 31, 2026, I will assume no such document exists and proceed accordingly. As I have previously provided the Power of Attorney documentation, I am authorized to act on behalf of the tenant. Please accept this email as formal 30-day notice of our intent to vacate the property. This notice period will begin on January 30, 2026, and the tenancy will conclude on February 28, 2026. We look forward to receiving the requested documentation and finalizing the move-out logistics.

    Madison on 16th Apartments - apartments - Updated September 2026

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