This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

Earlier this year we made the decision to purchase a spa. After visiting and calling others we…read moredecided on a hot springs unit. The employees were very helpful in the decision making and the setup worked out as described. We did have a little hiccup in the hookup process but the company came out and assisted and we were up and running. With a great selection and first rate service I would recommend them for your hot tub purchase. Here's a photo of my unit all installed.

Jordan and his staff are awesome. We purchased a home with an on ground (stealth) chlorine pool…read more Coming from a salt water gunite pool in Florida to this was a huge change. Keenan and Aaron cam out and checked the equipment and gave us some recommendations- which we took and replaced the screaming pump with a variable pump that is whisper quiet. Everyone is both professional and friendly. We will use JAG pools forever. Also, the water testing service is so nice!

Yesterday JAG put in a replacement pool liner. There are small sticks and sharp items underneath…read morethe liner. I had the owner, Jordon Jagger come out and show him the pressure points that cause me the most concern. He told me he wasn't worried about the sharp pin like points sticking up and that it would compromise the sides of the pool if he tried to vacuum or sweep under there to get the larger items left underneath. I expressed my concerns because over time as the automatic cleaner goes over those sharp points it will wear holes in the liner. i Just want the job done correctoy. This is a replacement liner. He told me he would send someone back today to get the sticks out. I am hoping this company will stand behind their work. I will update.

I admit I had a bad experience last year and I am sure it was due to my misunderstandings at the…read moretime. I brought my mower in this time after someone was telling me it sounded like safety switches under warranty which didn't make sense so I came back to the real pro's as their assumption on problem sounded more logical. Very polite service and helpful assistance in unloading mower.

I had the privilege of speaking with 3 different people there. They were all very helpful and…read morethankful for my business. They took time to show me everything I needed to know about my new weed eater. They have great customer service. Their prices are good and they handle the warranties and repairs for you. Great shop. Don't listen to the other reviews. These people are the real deal.

Although I am enjoying the shower in our new Safe Step walk-in tub (May 18 installation), we bought…read morethe tub for the soaking baths we anticipated, which we thought would soothe my body after a day of doing Parkinson-related exercises. What I love: - It matches our bathroom decor; - the rain forest shower head; - the ease of stepping in and enjoying a very nice shower. What is problematic: - We knew that we might have to CONSIDER replacing our 40-gallon hot water tank. We thought it was optional, and that we would decide after we had used the tub for awhile. I've only used it twice in five weeks, and from the very first use, we have had to add large pots of boiling water to the tub when the hot water tank ran out. Looking backward, we don't see how they could have expected this to work with our big tub. - I am about 5' 8-1/2" and I have to scoot down in the seat to get the water up to my neck in order to enjoy the jet action -- after my husband has dumped in pots of water. I wonder if other relatively tall people have this issue and whether anyone has had their seat replaced with a lower one? Everyone should be given the opportunity to sit in a showroom version of the tub before the high pressure sales tactics are brought in, specifically the tactic of the tight timeline within which to decide. For a $25K purchase, we should have taken our time to investigate other vendors. Ultimately that's on us, but it feels like their emphasis is getting a sale for Safe Step rather than offering a fine product. - the toilet that was provided as part of the purchase was wobbly after installation. Another plumber had to come out to correct that. - Safe Step does not install hot water tanks! Toilets, yes, but not hot water tanks...... - I didn't expect to become buddies with the very affable salesperson, but when I reached out to him with a concern following the tub install, he said that he was leaving for vacation. I wished him a good time and thought he might contact me upon his return; not a word. Without the changes suggested here, this is not a product we can recommend.

I love floor and decor. For this project I've been to both the Hendersonville and the Brentwood…read morelocations. They have a ton of tile to browse. It's nice to just be able to walk around and get ideas of what you like. You can buy samples to take home. The people working there are always nice and willing to help. I like to see things in person so it's great to have such a large selection. I tried going to a more designer tile shop and if felt like the were gate keeping the product and uninterested in helping. This experience was the opposite. So nice to be welcomed in. I've been to the store many times for this project as I'm doing 3 bathrooms and a fireplace and wanted to make sure I'm making the right decisions. Also they don't apply any pressure. Unlike the designer shops floor and decors pricing is upfront and visible, there's no begging to find out costs. There's no falling in love to just find out it's out of budget later. I love the transparency. My contractor also likes working with them.

We needed tile for our bathroom remodel. The showroom is beautifully organized and flooring…read moredisplays are easy to view. Several employees offered help. They offer design assistance too. The selection of flooring is very impressive. They also sell any supplies you might need.

Please be careful with this company salesman was so awful bullying when asked questionsread more

I stopped by for a special project. Needing rubber to fit a custom moulding piece on a 1974 Ford…read moreBronco. The staff knocked out my request in minutes cutting to length and width my order. Not being a large commercial customer did not matter, I received great service and consideration! What a great business.

They are closed, drove 40 minutes to get here. They answer the phone and said they are only…read moreservicing existing customers.

The best experience I've ever had with a granite fabrication and install! Fast and friendly…read more Helpful in making some choices. They did a beautiful bathroom and laundry room for me and they even fixed an unsightly mistake made on the kitchen I had done by another company.

Bad experience with servicing of lawnmower Replaced that…read moredidn't need replacing and broke parts that were intact upon servicing They are more closed for business

I bought a zero turn mower from this place back in spring '24. I think I got a decent deal and…read moreeveryone involved in the sale was super friendly. No problem... that is until I took my mower in for the first service. This is where I knew I'd NEVER recommend them again!! All they did was change the oil and filter. The bill was over $200 for this! Are you serious! Two quarts of oil and a filter, that's it! I can get my cars oil changed plus tire rotation for under $75. These people will take advantage of the customer after the sale. It was like $130.00 a hour for service. I couldn't believe they rip people off like this. Not cool!