This company scammed my family out of over $200 by allowing another customer to use our credit card…read moreto purchase supplies for their hot tub. When we sold our home, they gave the new home owner access to our account and all of our financial information. We saw a credit card charge show up and when we inquired about it, we were told that it was procedure to change the name on the account and leave all financial and private customer information on the account. For over a month now, I've fought with them for a refund and the credit card company is even having trouble. It's been a nightmare to deal with and maybe a bad review will wake them up. If you are a customer who may be moving and selling your home with your hot tub, beware! You may want to cancel your credit card accounts before they give your info away.

have had a Hot Springs Spas for several years and pleased with product. But recently had an issue…read morerequiring service and it was incredibly poor. On two occasions, a date was set to come and repair but no one showed up despite me waiting all day each time. Then on two separate occasions, following this, left a message to try to set up additional dates and got no response. can't imagine how Service response could be any worse.

Chris Burgett spent three years on our pool that should have, even in a worse case scenario, should…read morehave only taken 6 months. He still did not finish. We had Jimmy Carter finish it at an additional cost of $5000. Chris kept the money we paid with exception of $500. Looking back... shame on me for signing his contract without making sure there was a finished by date that had the final payment attached to it. Learn from my mistake.

It's been 7 years since Chris abandoned our pool project. Every year we have had to sink more money…read moreinto the terrible mess we were left with. Today we learned that our current leak repairs are because this company used sub par plaster and the retaining wall has no structural integrity. Do Not Use This Company!

Whoever contacted me would not give me his name and was a total jerk! He just said to take a pic of…read moremy pool without asking me what my problem was or what brand of hot tub I had. He acted as if he was drunk so I told him, no thanks I don't want your help. Then he said for me not to waste his time.

Horrible company I do not recommend at all! He was not clear about pricing! Pool was not clean nor…read morewas the chemical levels were maintained! Do not use this company he is A RIP off

We chose FOX POOLS to open our pool this year. It was by far the best service we have had in 8…read moreyears of pool ownership' They not only cleaned, they tested all equipment including heater and uv filter.It was all perfect when they left. Our technician JOHN was very knowledgeable. This guy knew his stuff and the quality of work showed that. Thank you John and FOX POOLS HENDERSONVILLE TN. Grateful in Goodlettsville David

Marci told me I needed to clean my pool before they would come out and close it. I bought the…read morechemicals recommended from their store and got it cleaned up. Upon getting it cleaned, Marci then told me they aren't accepting anymore closings although I tried to schedule the closing weeks before. I gave them 2 stars as the other staff was extremely helpful and didn't just tell me to watch youtube videos.

I normally don't post reviews. Don't waste your time calling. Called to setup a spa service…read moreappointment and someone answered "hello?". It's a business- Knew I should have hung up right then. Reluctantly went ahead and setup a spa service appointment for that afternoon- provided name/number/address. Before ending the call I reaffirmed they would be arriving that afternoon. Left work early and waited 3 hours at home- no show/no call. Completely unprofessional. Not a way to run a "business".

Avoid this company at all costs! They will happily take your money, but will not return to finish…read moreyour pool. This company abandoned our pool project after the walls went up and we had to hire another company to finish out the project. DO NOT USE!

When we came to Premier, we were coming after a bad experience with a crooked contractor. The…read morewhole team at Premier set off to make us comfortable at every step. The process was amazing! A weekly check in, ensured no confusion or misunderstandings and our Construction Manager, Karl, was top notch! We were very well cared for and the quality of the pool is outstanding! Thanks to the team, our confidence is restored. 100% recommend Premier Pools and Spas of North Nashville!!

Great to work with! Great communication. Kept us updated every step of the way! Would highly…read morerecommend.

Amazing Service, Great Products! If you need pool supplies in the White House Area, this is the…read moreplace. Shop Local!

These guys are closed half the time in White House and the young man who works there clearly hates…read morehis job as he is never nice and when I have gone in, he always acts like I'm a bother to him.

This place charges an exorbitant amount for opening the pool. Opening the pool for $400 consisted…read moreonly of removing the cover putting in 5 pounds of turbo charge and one bottle of algicide. That was it nothing no other chemicals were provided so that was the first $400. Within two days of the opening, the water was incredibly filthy and smelled like a bit Staten pond. I went to the store and they sold me chemicals and I went back several times each time taking a water sample with me and every time I went somebody told me something different . To the tune of $120-$150 a day. I went four times before I finally gave up. Each time I went, I was given a different set of instructions and the pool just kept getting worse. I have now been able to figure this mess out by myself, but I am never going back to them again. The chemicals I can get cheaper at Amazon, Ace Hardware, and Costco. Their employees are not consistent in the advice that they give you and everyone has a different opinion of what you should do. Unless you have a large discretionary income, I would avoid this place like the plaque

Their service matches their attitude...absolutely awful! They basically know they have a monopoly…read moreon pool service for the area so they treat you like dirt. Whether it's the Springfield or White House location your going to be absolutely disappointed! Have them check your water and then order chemicals on line or at Wal-Mart. And for service, avoid at all cost!!!

These guys are very professional and does the job right every time! Goes above and beyond.read more

What can I say. This guy is a professional, awesome, fast,…read morefriendly the list goes on. When I called he gave me next day service. He didn't try to sell me on other stuff for my pool like other pool guys. Erick is here to help everyone and anyone.