My initial review of this office was very positive. I had been a patient elsewhere, and upon coming…read morehere, I was immediately impressed with the technology. Fast, non-invasive x-rays, the ability to fabricate crowns in-house, huge staff...felt like it was a step in the right direction. Fast forward to now, and I feel differently. I had one crown done, as a tooth had cracked. I was given a $1,000 estimate with the standard disclaimer that I'll be responsible for the actual amount. No problem, I know the drill, as I have had dental work done in the past. The problem was their "estimate" was 100% off, and now I'm being asked to pay $2,000 for a crown that was supposed to be $1,000. From my perspective, if my job was to deal with insurance companies on a daily basis and I had hundreds of patients and thousands of EOBs, I should be able to get closer than being half-way to the actual price. I can't help but feel like I was taken advantage of. Had I known the actual price, I likely would have shopped around and had the work done elsewhere. On my next cleaning visit, the dentist told me I needed something like 6 or 7 MORE crowns. How many of those are medically necessary, and how many are to add billable income, since they cost so much more than insurance covers, AND can be done in-house?

I have gone to this dental office many years. My dentist was Dr Peterson. However about 2 years…read moreago he left and moved his family to another state. I wasn't fond of Dr chalker. However this office was taken over by the Beck brothers. Dr Preston Beck being my new Dentist the last couple years. Christmas Eve I cracked a tooth and I came in a few days later to see Preston Beck telling him of my tooth pain. I told him I thought I cracked a tooth. He did not take X-rays. He mostly ignored my complaint and tried to sell me Invisalign braces. I left and a few days later I called saying I have tooth pain and really need my tooth checked out properly. I came in and ask him to xray it. He told me a crack can heal on its own and that an xray probably wouldn't show a crack anyway. He tokd me I had a cavity in the side tooth and he put a filling in it. About a week later, still in pain I called again and said. I really think my tooth is cracked and I need it checked. I came in and this time he did an xray. He told me I need root canal. I was sent to a speciality in Paso for a root canal. This doctor reviewed the X-rays I brought closely and said he could see a crack in the tooth on the xray and that he cannot do a root canal on a cracked tooth. I made my own appointment with another office to have the tooth pulled So it took 3 visits to Dr Preston Beck. He never properly identified the issue. He put a filling in a cracked tooth. And I had to pay my share for all those wasted visits. I was in pain and taking a lot of ibuprofen for a month during this time. I can only say I do NOT recommend Atascadero Hills Dental. I found another Dentist. . Also the office is very short staffed. Most the office staff that used to fully cover the front office is gone. The woman who did finances and had her own office is gone and her office was turned into a tiny makeshift dental station. I really dislike being assigned to this station as it is too small and has no sink because it wasn't meant to be a patient care office, it was for an office staff and was for financial agreements in the past. In addition to my misfortunes the time with the cracked tooth this office told me I owed $332.00 as my share after delta dental paid. I received my EOB from Delta stating I only owe $79. I kept calling and trying to get someone one the phone. Messages left for the Accounting person were not returned. Eventually I called the front office and got someone to check this and refund my overcharge. After about 2 months I finally received a check in the mail for the overcharge. This should not of occurred but the person who was doing the front desk estimated my share completely incorrectly and grossly overcharged me. This is why the office needs an actual financial person and not just a receptionist handling billing.

Dr Coors knew what he was doing! Immediate relief occurred. No hard selling! Sweet people. Took…read moremy emergency immediately A real Doctor in this age! Thank you so much I'm thinking teeth are the most important problems in our bodies. My Cap was off for four days and already infection was beginning. it was totally removed in an instant upon your restore and I can't thank you enough this evening of relaxe

I had my cleaning done here and was shocked at the price unless you were on their monthly plan. The…read moreservice just didn't feel worth the cost.

Love going to this office. Everyone is so nice! I don't love going to the dentist but I love going…read morehere!

First time here for a cleaning from a friends recommendation. Staff is very friendly and…read moreprofessional. Hygienist was very thorough and friendly. I feel that I have found my Atascadero dents home.

One of the scariest parts of going to the dentist is seeing the bright lights, pointy tools,…read morefeeling the clinking against your teeth, and having a mean and rough person ripping your jaws apart, all while you have no idea what is going on. Then on top of that, having to be berated on not flossing or brushing enough, when you already know you haven't been doing it. Fortunately, not only does the team explain everything in detail without having to be asked, but they are also very non-judgmental with their approach and recommendations. I know I have not been flossing enough, and I usually have to mentally prepare to be scolded by the dentist for this, but the team here acknowledges the issues that they analyze and then provide solutions, all with a kind tone and smile. This alone is a reason why I would come back here. My wife has been going here for 2 years now and after waiting to get in, I am pleased to report that the quality of care I received was excellent. Admittedly, the appointments are booked out months ahead, but compared to another dental office I visited in the SLO area, their service is just a whole different level. The staff are all very kind and welcoming, from Andrea who brought me in and did my X-Rays, to Dr. Milch who analyzed my X-Rays and gave me recommendations on next steps, to my dental hygienist, Megan, who not only cleaned my teeth extremely well, but also explained all the tools and the whole process of what she was doing next. Compared to other dentists I have been to before, I would say that the care I received is the gold standard for dental care.

Have always tried to bill me for what I'm 100% covered for, like cleanings. Have tried to double…read morebill me for a procedure I already had paid my copay for, and tried to bill me in advance for a procedure I hadn't decided to do yet. Today they wanted my credit card .. I was having a cleaning so no charge to me. They said its their policy to keep a credit card on file. Not my policy, especially with their track record. So they canceled my appointment because I wouldn't give them my credit card for a cleaning that they shouldn't be charging me for anyway.

Punctual, informative, thorough and a great staff that listens and understands. I wouldn't go…read moreanywhere else!

From the minute you enter the door, the experience starts. Great customer service, The hygienist…read moreTerry gave me some good pointers for better teeth and gum health care, something I thought I knew all about but learned some helpful tips for the future. Dr. Wilson takes Great care of our family needs.

She is kind, knowledgeable and has a great staff, who have been with her for a long time.read more

I have been going to see Dr Sienella now for over a year. I've had my initial doctor visit and 3…read morecleanings in about a year and a half. I'm very happy with the quality of care. The office staff are pleasant. The dental hygienists are excellent and pleasant to interact with during cleanings and procedures. I highly recommend Dr Sienella T. I'm very happy I switched dental practices and found such a well educated, excellent dentist. The office is extremely clean and functions well as well. I also don't feel they are trying to upsell me or cram in too many patients as my previous dental office was doing constantly. That was the brothers on Morro Rd.

Wow. Have read some of the critiques on Doc Burbach's chairside manner and I think that is part of…read morehis charm. I definitely would rather have his stories than the sound of the drill and just silence. I guess to each his own... but it kind of made me sad to read the judgment. I look forward to the chats. He is one of the good guys!

I found Dr. Burbach by reading his reviews and visiting his informative office web page. I'd just…read morehas an unfortunate time with my last dentist. Dr. Burbach's reviews were great except for one lady who thought he talked to much to his office staff but his work itself was fine. I decided to give him a try. I had no problem at all. Dr. Burbach is a very robust person and does love a good conversation but he kept me feeling entertained and included while I was in the chair. There's a real camaraderie in the office that I love. His hygenicists were cheerful, calm and seemed really informed. They told me that short of a cleaning, a few fillings and a root canal found on the X-rays I had no real need of the expensive deep cleanings my former dentist was advocating. The office staff gave me the overall cost which was thousands of dollars less than what my previous dentist wanted to charge me. Dr. Burbach did my root canal expertly and is working to help me keep my bridges rather than replace them. He worked with and saved what was there which I really appreciated. If I do eventually need to replace them. I am happy he'll be there to do it. He also fixed up a slight discoloration in one of my front teeth from an old bonding and did not charge me. I think he did it out of the goodness of his heart because he could see it was bothering me. The office is comfortable.. homey, with pretty views out the windows. I'd recommend Dr. Burbach to anyone but be prepared for a fun and funny dentist who really knows his stuff and can talk about anything under the sun. He does all procedures that can be done in the office himself and doesn't farm you out to other specialists. When I called after hours one day, I got Dr. Burbach's voice and a personal number where I could call him if I needed to after hours. Dr. Burbach gets my vote. Best dentist ever.. 5 Stars!!

What an awful experience I had at this dental office. I…read moredrove to my appointment today and paid my copay. The hygienist was late and I had a busy day. She offered to reschedule me for the next morning and to waive the $50 appointment cancellation fee. However, as soon as I left the office they started messaging me asking me to pay the fee. When I communicated with them about this fee being waived, they refused to honor what the hygienist had told me. When I politely questioned this, they promptly dismissed me as a patient. I am in shock and deeply upset by this whole situation. I will attach our communications as an image, to warn off potential future patients.

Unbelievably horrible treatment of their customers. Inconsistent billing practices and then…read moredismissing patients when they question them. What an embarrassment of an establishment.

Dr. Sierra, Thank…read moreyou again for making time to take care of my loose crown. I was a tourist 300 miles from my home and from my regular dentist. I wasn't sure what I was going to do at 4:30 on a Thursday evening. But, I Googled "dentists near me." Sierra Dental popped up. I called you, and you graciously said that you would take care of my crown. The process was thorough yet quick and professional. Your assistant, Alex, was very gracious when you left. He apologized for you all appearing to rush me. But I didn't feel rushed at all. It was a very pleasant process that was done in 20 minutes. This world would be a much better place if all people were like you. Sincerely, Ray

I feel like we were very lucky to have found this Dr. Him, his office staff, who is darling, and…read morethe dental staff are really supportive, efficient, informative and thorough. I recommend this office with the utmost confidence.

Always a great time here at the dentist. I started coming here a few years ago and I love it…read more Everyone is super professional and nice. It is super clean inside and they always offer sunglasses so you do not get anything in your eyes. They always make sure you are super comfortable throughout your cleaning or whatever it is you are going in for. They will call the day before to remind you of your appointment which is great since I forget a lot. Nice size parking lot and right on highway 41 so easy to get in and out of. Will not regret coming here for your next dental appointment. I highly recommend.

Wonderful dentist and staff. I'm no fan of going to see the dentist but his kind demeanor and…read moregentle touch are second to none. Definitely recommend.