I am/was a long time patient at Forgues Eyecare. I initially saw Dr.Mark Forgues for many years,…read moreand now have been seeing Dr Matt Forgues for over 5 years. I liked both doctors and was happy with their care. My satisfaction with the office staff has been steadily declining over the past 2 years, however. Over the past month I have tried repeatedly to get my records sent to a specialist for a necessary procedure. The office now uses an answering machine and does not respond to my messages. I've called multiple times over multiple days. No response. They've lost themselves a good patient.

I would like to start by saying that my family has been going to Forgues for decades. We have…read morealways been happy, that is until our last few experiences. The office staff has gone way down hill. Not providing necessary information regarding the cost of services and glasses, refusing to schedule an appointment for my daughter who is having trouble seeing due to an overdue balance that we didn't know about. Heartless and rude would be the best way to describe the people I have dealt with. The word inept also comes to mind. Dr. Forgues is an excellent doctor but due to his office staff I will be looking for a new eye doctor.

This is a great vision care place! They kind and pay attention to details. They will definitely…read moremake sure your lenses/glasses fit and give you best recommendation for the type of glasses you need. Simply the best!

first time patient saw Dr Peterson. She was very knowledgeable and ask me several times if I had…read moreany question. the have state of the art equipment and overall a very pleasant and satisfying visit Peter Bourn

Felt like it was time to find a new optometrist and - BAM - literally bumped into this awesome…read moregroup while out to dinner. Made an appointment with Dr.Rebecca McLaughlin and was seen in about a week! The office is bright and sunny and super clean. Some country tunes playing in the waiting room and really friendly staff great you. Dr.McLaughlin was SO wonderful - saw me right on time, explained every step of the exam, and even helped me look up a new contact solution I was considering. So glad that they take my insurance (Harvard Pilgrim) AND they're just a few turns off of 395.

Dr. Cohn is old school, in a good way. He establishes a relationship with his patients using…read moreknowledge & humor. I appreciated that :) His exam was great & very info-forward. I was fitted for glasses with Michael, who was very knowledgeable. I ultimately made my decision after asking Michele, the receptionist. I like a woman's opinion, so sue me. The only problem was that I knew I only had $150 to spend through my insurance, the glasses I chose were $225, so let's see if I get hit with an overage bill. (would be my fault for having expensive taste ;) So -- great Doctor -- but know your spending limits :)

Excellent experience here. Other than a few short wait times while I was picking out glasses…read morebecause they were very busy, the Dr and staff were very kind and helpful. The assistant manager in particular was very nice and gave me a lot of advice about my glasses from picking out the new ones to sending my old ones out for remaking. She even gave me a discount on the frames for pretty much no reason other than that my insurance didn't cover them until next year. Wish I'd caught her name so I could give her more credit for that. Very much appreciated and I will definitely be coming back.

For a simple rescheduling issue, I can't be helped until a certain person in the office returns…read more This was the same thing that happened when I tried to get my contacts and had to wait for her to place the order? I don't get it. Why is the office staff not trained well enough to handle a simple rescheduling issue? When I dealt with my contact issues, I had to wait for a call back and it took 2 days! I had to keep calling and asking for an update. I really do like the place and my last exam, Dr. H was so nice and helpful. I just think service needs to be worked on.

Highly recommended. Family owned business. Been 20 years receiving great service and optical /…read moresunglasses wear. Love them!

First time in the store! I bought a pair of prescription glasses and a pair of prescription…read moresunglasses. The staff was awesome, So happy that I didn't buy another pair of glasses at my old eye doctors, even though I was not happy with them. I will be using Bello Opticians for all my needs moving forward. I can't say enough about the staff.

I never like giving any reviews especially a negative one but this needs to said so that it doesn't…read morehappen to anyone else. I've been going to this practice for 20 years and never had any problems. The last 2 years here have been horrible. I had a routine eye exam last summer and after getting new glasses found out they gave me the wrong prescription. I found that out after I picked up my 2 new pairs of glasses and couldn't see out of them after spending a fortunate on them. I went back to the office a few days later and asked to speak to the office manager. They told me she was in a meeting and would be out to speak with me in a few minutes. After 45 minutes of waiting, I inquired about speaking with her and they told me so was too busy to talk to me and gave me a phone number to call another time. I tried to call her for 3 days and of course she was not available to speak with. They took my name and number and assured me she would call me back. No one ever called me back after leaving numerous messages. After my 4th message I finally spoke to someone, and they assured me someone would call me back. The office manager did eventually call back and was adamant that I did not receive the wrong prescription. She proceeded to tell me the prescription was correct explaining mathematical equations with this number plus this number equaled the numbers on the prescription. I asked her if she was an optician, which she said she wasn't but was the office manager. I told her that I couldn't see out of my new glasses, and she said that she knew how to figure out eye prescriptions because she had been working there for many years and the prescription was right. After going and back in forth with messages etc. for several weeks and then getting nowhere with her, I ended the conversation. I called the next day for an appointment to see Dr. Wiseman. I told them I only wanted to see him because I was having a problem seeing. I had to wait for an appointment to see him, but Dr. Weisman confirmed that despite having the correct name and date of birth on my prescription, I was given the wrong prescription! He gave me the correct prescription. Unfortunately, because I had to wait weeks for someone to correct this gross error, I was stuck with 2 pairs of useless expensive glasses! I did tell Dr Weisman about what the office manager said about insisting that I had the correct prescription and he said she is not a medical professional and should have never said that. To make matters worse they billed my insurance company for 2 office visits ($375) and billed me for those 2 balances. I called and spoke with the billing person and explained to her that I had to come back because I was given the wrong prescription and shouldn't be charged for their error. She was just as condescending and unhelpful as the office manage and said I was seen twice so I had to pay. I explained I wouldn't have had to come back if they didn't make a gross medical error and had given me the correct prescription in the first place. *Please note that this bad review is not about Dr. Weisman because he is a wonderful professional ophthalmologist that cares about his patients. He deserves 5 stars but the way the office staff treat people and breach confidentiality and HIPAA at the check-in window don't even deserve a 0 star. I will never go back to that office.

I am sitting in the exam room, my eyes had just been dilated, I was ready to have my eyes checked…read moreout. And then, a person comes in and introduces themselves as the office manager. She goes on to say that she had just sent me a certified letter stating that because I had missed appointments that I was no longer welcome at WO. I asked her why I my appointment was accepted, why had they just put stinging stuff in my eyes? She had no answer? I asked her why no one had ever mentioned a missed appointment or how many I have may have missed? She had no answer? Come to find out it was only one in 2020 that I missed in all my years as their customer. The practice is awesome but, I am still ponder who this person was and why she is still employed at such a fine practice.

The optometrist I saw was unable to treat my condition, yet s/he continued seeing me. Very…read morerecently, I discovered this individual is NOT a cornea specialist! I've wasted my time & won't return.

Very professional student interns and attending doctor was clearly a great teacher. Both of my…read morechildren have had eye exams elsewhere, but this was the only place they were able to figure out why my son was complaining about trouble focusing. If you want a VERY thorough exam from a residency-trained Optometrist, this is the best place! Appointments do take longer because you have a student looking first, but it's definitely worth it.

Diabetic Retinopathy care for 15+ years. He is the best! The office staff are friendly, efficient,…read moreand genuinely caring. I highly recommend Dr. McCabe.

It's not just anyone I'd let stick a needle in my eye. Not just any eye doctor but a retinal…read morespecialist, he been helping me resolve issues caused from my diabetes. In addition to the injections to my eyes, I have had laser surgery preformed right there in the office. Since every visit does involve pupil dilation expect to be there for a while and bring a designated driver.

So messed up! They had my prescription incorrect two times! I still don't know if it is correct!…read moreThey take forever to resolve anything and try to sell you products you don't need. my family and I have been going here for 20 years, but it has changed over the past couple of years. Sadly, I will be switching providers. I encourage you not to go here.

I have been to the office twice in the last 2 weeks and was very disappointed to see 2 of the staff…read morenot wearing their masks right each time! 1st time was, the girl with short red hair who did my tests was talking on the phone with her mask down when I was leaving after my exam. 2nd time When I walked in the male staff had his mask under his chin. I know many people don't take this pandemic seriously, but I would expect a Medical office to do better and follow the safety rules! Taking patients temperature and asking questions isn't enough.

That guy is gone (only saw him that one time) and now there's a fab additional Dr as well :)…read more Highly recommended.

Came in to get a pair of glasses adjusted. Joy was extremely kind and gracious in helping me out…read more Thanks!!