Dr. Xu is excellent. We have been patients for over 15 years. She is knowledgeable, personable,…read morepatient, and listens to your concerns. We trust her completely with our eye care and are very lucky to have found her. We strongly recommend Dr. Xu.

The place is aweful. The dr or whoever they are filled my prescription from a copy of my script…read morefrom 5 years ago. When the glasses finally came in i told him they need an adadjustment. Thats when he asked me "How do you know did you try them on?" I was floored. Then getting a receipt for the $600 i spent was next to impossible. Im not a review writer but if i can prevent 1 person from having such a bad eexperience then it was worth it. They dont even treat you like a patient. Your definitely an inconvenience to this practice.

I am/was a long time patient at Forgues Eyecare. I initially saw Dr.Mark Forgues for many years,…read moreand now have been seeing Dr Matt Forgues for over 5 years. I liked both doctors and was happy with their care. My satisfaction with the office staff has been steadily declining over the past 2 years, however. Over the past month I have tried repeatedly to get my records sent to a specialist for a necessary procedure. The office now uses an answering machine and does not respond to my messages. I've called multiple times over multiple days. No response. They've lost themselves a good patient.

I would like to start by saying that my family has been going to Forgues for decades. We have…read morealways been happy, that is until our last few experiences. The office staff has gone way down hill. Not providing necessary information regarding the cost of services and glasses, refusing to schedule an appointment for my daughter who is having trouble seeing due to an overdue balance that we didn't know about. Heartless and rude would be the best way to describe the people I have dealt with. The word inept also comes to mind. Dr. Forgues is an excellent doctor but due to his office staff I will be looking for a new eye doctor.

Dr Casey is very thorough and friendly. Staff is exceptionally helpfulread more

I had two appointments here and switched eye doctors afterwards. I made my initial appointment…read moreafter my insurance changed and I needed a new eye dr. Dr Casey is very nice but the office is in sort of a time warp - there is not very much new technology available and it seems they most of the clients (at least when I was there) were aging and probably not concerned about the lack of technology. I had to come back a second time to get my eyes dilated because the office doesn't have the technology to take a picture of your eye (not sure what it's called, but I had been doing it for years at my previous doctor). They also did not have the technology to fit new lenses into your glasses in the office, they were still measuring your frames and sending them out (haven't seen that done in maybe 5-7 years?). The only person who could do that was out of the office and no one seemed to know when he or she was coming back either time I was there. The second time I went to the office, to get my eyes dilated, I asked for my records from them (basically my records from the first visit) and the front desk gave me a hard time for wanting my own copy. I also do want to mention that I did need to get the prescription Dr Casey gave me adjusted because it as making me dizzy. I do NOT blame him for this because I did sit in the chair and say I thought it looked right to me, but it the end the axis wasn't correcting my astigmatism and I had to get a new prescription. I've been a glasses wearer for 20+ years and this has never happened to me before. Odd enough to mention, but again I don't think this was an error on the doctor's part. Again, everyone was very nice but the office is very slow moving and most of the technology i was used to from my old eye doctor was unavailable and that made my experience sub-par. It seemed like it would take several visits to the office to get new glasses.

I have been a patient of Dr. Casey's for over twenty years,. Today I tried to make an appointment…read morefor an eye exam. My insurance has changed and I did not have my new number handy. The clerk would not make an appointment for me without my insurance number. I found this to be highly insulting. I am not a new patient off the street, but a patient of twenty years. My three children are also patients of Dr. Casey. We have always paid any copays at time of service. To me this is a red flag that with Dr. Casey it is all about the money and not about the patient. I am very disappointed with this practice and will be seeking eyecare elsewhere as will my three children. It would have been nice if Dr. Casey's clerk could have shown me some grace.

I've been going to Dr. Casey's office for over 10 years. I started at the Shrewsbury office and now…read morego to the Wachusett office. I've never had any problems with the 3 optometrists or the reception. I feel the exams are very thorough. They also have a good understanding of my insurance (VSP) and helped me make the right decision about buying contacts and glasses in the same year. I would recommend either of Dr. Casey's practices.

That guy is gone (only saw him that one time) and now there's a fab additional Dr as well :)…read more Highly recommended.

Came in to get a pair of glasses adjusted. Joy was extremely kind and gracious in helping me out…read more Thanks!!

Issues with Goswick as stated in my em to them…read more.. The way you lost my very expensive designer frames that I trusted you with and the poor way it was "not" handled was unacceptable to say the least. just had my annual with my new eye doctor and it was found that one side of my progressive lenses were misaligned. Now I understand why I always felt off balance wearing the glasses! Another issue that you could not fix....simply stated "sometimes it takes time". Another issue was the tint on my sunglasses. As you know they had to be returned to get the correct darker tint that I had paid for. Highly unprofessional practice and untrained employees for the most part. I would never recommend this practice.

I had great experience!!! This was my first eye exam ever. The staff was very friendly and…read moreinformative. highly recommend!

I just picked up my new glasses, a really creative and unique pair of frames from Mr. and Mrs…read more Magay. Really a top notch experience as always. What sets Magay and Barron apart from other eyeglass stores is their attention. They not only pay attention to offer a different selection from other shops, and they give each customer true one on one attention. It's rare to see that these days, and such a welcomed experience. Mr. Magay is truly passionate about making sure his customers are completely satisfied. I went in not knowing what I was looking for after learning I had some extra flex spending money that needed using, and left with a beautiful pair of glasses, custom fit just for me! I couldn't ask for more. My family and I will always return to Magay and Barron. Top notch service, great styles, and all at an affordable price!!

From the moment I arrived to the moment I left, I enjoyed the vibe of this office and the staff…read more Eye exam, eyeglass fitting, warmth of staff, design and décor - truly everything was lovely! Highly recommend!

I never like giving any reviews especially a negative one but this needs to said so that it doesn't…read morehappen to anyone else. I've been going to this practice for 20 years and never had any problems. The last 2 years here have been horrible. I had a routine eye exam last summer and after getting new glasses found out they gave me the wrong prescription. I found that out after I picked up my 2 new pairs of glasses and couldn't see out of them after spending a fortunate on them. I went back to the office a few days later and asked to speak to the office manager. They told me she was in a meeting and would be out to speak with me in a few minutes. After 45 minutes of waiting, I inquired about speaking with her and they told me so was too busy to talk to me and gave me a phone number to call another time. I tried to call her for 3 days and of course she was not available to speak with. They took my name and number and assured me she would call me back. No one ever called me back after leaving numerous messages. After my 4th message I finally spoke to someone, and they assured me someone would call me back. The office manager did eventually call back and was adamant that I did not receive the wrong prescription. She proceeded to tell me the prescription was correct explaining mathematical equations with this number plus this number equaled the numbers on the prescription. I asked her if she was an optician, which she said she wasn't but was the office manager. I told her that I couldn't see out of my new glasses, and she said that she knew how to figure out eye prescriptions because she had been working there for many years and the prescription was right. After going and back in forth with messages etc. for several weeks and then getting nowhere with her, I ended the conversation. I called the next day for an appointment to see Dr. Wiseman. I told them I only wanted to see him because I was having a problem seeing. I had to wait for an appointment to see him, but Dr. Weisman confirmed that despite having the correct name and date of birth on my prescription, I was given the wrong prescription! He gave me the correct prescription. Unfortunately, because I had to wait weeks for someone to correct this gross error, I was stuck with 2 pairs of useless expensive glasses! I did tell Dr Weisman about what the office manager said about insisting that I had the correct prescription and he said she is not a medical professional and should have never said that. To make matters worse they billed my insurance company for 2 office visits ($375) and billed me for those 2 balances. I called and spoke with the billing person and explained to her that I had to come back because I was given the wrong prescription and shouldn't be charged for their error. She was just as condescending and unhelpful as the office manage and said I was seen twice so I had to pay. I explained I wouldn't have had to come back if they didn't make a gross medical error and had given me the correct prescription in the first place. *Please note that this bad review is not about Dr. Weisman because he is a wonderful professional ophthalmologist that cares about his patients. He deserves 5 stars but the way the office staff treat people and breach confidentiality and HIPAA at the check-in window don't even deserve a 0 star. I will never go back to that office.

I am sitting in the exam room, my eyes had just been dilated, I was ready to have my eyes checked…read moreout. And then, a person comes in and introduces themselves as the office manager. She goes on to say that she had just sent me a certified letter stating that because I had missed appointments that I was no longer welcome at WO. I asked her why I my appointment was accepted, why had they just put stinging stuff in my eyes? She had no answer? I asked her why no one had ever mentioned a missed appointment or how many I have may have missed? She had no answer? Come to find out it was only one in 2020 that I missed in all my years as their customer. The practice is awesome but, I am still ponder who this person was and why she is still employed at such a fine practice.