Dr. Xu is excellent. We have been patients for over 15 years. She is knowledgeable, personable,…read morepatient, and listens to your concerns. We trust her completely with our eye care and are very lucky to have found her. We strongly recommend Dr. Xu.

The place is aweful. The dr or whoever they are filled my prescription from a copy of my script…read morefrom 5 years ago. When the glasses finally came in i told him they need an adadjustment. Thats when he asked me "How do you know did you try them on?" I was floored. Then getting a receipt for the $600 i spent was next to impossible. Im not a review writer but if i can prevent 1 person from having such a bad eexperience then it was worth it. They dont even treat you like a patient. Your definitely an inconvenience to this practice.

I have been a patient of Dr. Casey's for over twenty years,. Today I tried to make an appointment…read morefor an eye exam. My insurance has changed and I did not have my new number handy. The clerk would not make an appointment for me without my insurance number. I found this to be highly insulting. I am not a new patient off the street, but a patient of twenty years. My three children are also patients of Dr. Casey. We have always paid any copays at time of service. To me this is a red flag that with Dr. Casey it is all about the money and not about the patient. I am very disappointed with this practice and will be seeking eyecare elsewhere as will my three children. It would have been nice if Dr. Casey's clerk could have shown me some grace.

I've been going to Dr. Casey's office for over 10 years. I started at the Shrewsbury office and now…read morego to the Wachusett office. I've never had any problems with the 3 optometrists or the reception. I feel the exams are very thorough. They also have a good understanding of my insurance (VSP) and helped me make the right decision about buying contacts and glasses in the same year. I would recommend either of Dr. Casey's practices.

Dr Casey is very thorough and friendly. Staff is exceptionally helpfulread more

I had two appointments here and switched eye doctors afterwards. I made my initial appointment…read moreafter my insurance changed and I needed a new eye dr. Dr Casey is very nice but the office is in sort of a time warp - there is not very much new technology available and it seems they most of the clients (at least when I was there) were aging and probably not concerned about the lack of technology. I had to come back a second time to get my eyes dilated because the office doesn't have the technology to take a picture of your eye (not sure what it's called, but I had been doing it for years at my previous doctor). They also did not have the technology to fit new lenses into your glasses in the office, they were still measuring your frames and sending them out (haven't seen that done in maybe 5-7 years?). The only person who could do that was out of the office and no one seemed to know when he or she was coming back either time I was there. The second time I went to the office, to get my eyes dilated, I asked for my records from them (basically my records from the first visit) and the front desk gave me a hard time for wanting my own copy. I also do want to mention that I did need to get the prescription Dr Casey gave me adjusted because it as making me dizzy. I do NOT blame him for this because I did sit in the chair and say I thought it looked right to me, but it the end the axis wasn't correcting my astigmatism and I had to get a new prescription. I've been a glasses wearer for 20+ years and this has never happened to me before. Odd enough to mention, but again I don't think this was an error on the doctor's part. Again, everyone was very nice but the office is very slow moving and most of the technology i was used to from my old eye doctor was unavailable and that made my experience sub-par. It seemed like it would take several visits to the office to get new glasses.

Overall I have had good experiences with Dr. Siegel and Paul, the optician; however, there was a…read moretime during the pandemic last year when there was a different optician, Jake, and my opinions drastically changed. He was sometimes unprofessional and actually became angry with me when I questioned the continued delay of my glasses, which then arrived without one of the features I had paid for. My experience with him did not prevent me from returning to Dr. Siegel for an eye exam, and I was very happy to learn that the former optician, Paul, was back. I will add that when I first started going to Family Eye Associates, I did find the receptionist to be unfriendly and indifferent, but that did not reflect the services I received from either Dr. Siegel or Paul.

late glasses delivery by 3 months, excuse after excuse. wrong prescription processed, took 2…read moreadditional tries to get it right. extendef wait times in office. Receptionist forgot we were there. Waited over an hour to set up frame consult. Not the way they were when his mother ran the business out of Auburn.

Look. It's West Boylston. I know about half my reviews start like that, but it's a special little…read morepiece of terra here. I go here because the guy has good prices on 5 hour energy and a bottle of coke. I get the occasional cigar as well. They have a pretty solid selection of shredded tobacco, and some good solid cigar choices in the humidor. The rest of the smoke shop is just that. Smoke shop stuff. Nice glass pieces if you need it quickly, a few small hookas, and the requisite papers and other accessories. They have lottery, and the guys behind the counter always have a smile. Solid.

The gentleman behind the counter was very knowledgeable about all things smoke. Would highly…read morerecommend to any one looking for high quality and low prices. Best pricing I've ever seen on glassware and other custom pieces.

Got some of the worst, if not THE worst product I have bought from a legal dispensary here. Dry…read more Harsh. Gross. Highly recommend... going literally anywhere else!

Shitty people. Used to enjoy coming here because people were actually nice and personable but…read moreeveryone that works here just treats you like shit and seems miserable. Oh and they pick and choose who they want to sell to "after 9" so if your not "in their circle" and your in the store before 9 but they it hits 9 before you check out, they won't sell to you. Even though this store has ALWAYS told me as long as your in before 9 we will sell to you. So whatever direction this store is going with new management is clearly going the wrong way. No wonder why the rating is so low on yelp this used to be the best store to go to in the city, it's gone WAY downhill, hope they figure it out soon before they go bankrupt like the rest of the weed stores in the city that treat people like shit. "It's state law we can't sell after 9" no it's not because their are stores open until 11 in this city, they just choose to be asshole and waste people's time. Won't be bringing my business here anymore, I used to spend thousands here, never again! Oh and my favorite is they put all your pre order stuff away before the end of the night, so when you walk in at 8:55 they treat you like shit because they want to go home at 8:56, and then they fumble around looking for your preorder since they already put it away, and then once they finally find it they say "oh it's 9 o clock I can't sell to you" even though this store literally always said "as long as your in before 9 we will sell to you" clearly that's a lie and they will lie to your face and say it's a state law when in fact it's not it's just them being lazy assholes

All three of my girls see Dr. Tony. One of my girls is nervous in any medical setting and the…read morehygienist was so patient and kind to her. My other two are always excited to go which is a huge win! The office is clean and decorated throughout with different kids themed rooms which my kids love. The best thing is I am able to schedule all three cleanings at once which is so convenient!

incredibly nice and considerate both to their kids and to the parents. His administration made…read morescheduling a breeze. The hygienist were incredibly welcoming and fun and Dr. Tony is absolutely amazing. Can't say enough good things about our experiences there

Dr. George DeFranca is hands down the BEST! His wealth of knowledge and attention to detail is…read moreremarkable. His engagement and presence in each treatment session allows you to be heard and to be healed. Whether it's working through an old injury, getting tips on how to strengthen or stretch, or just getting a check up, Dr. George DeFranca is genuinely authentic in his approach and continues to be a true service to the community!!!