Sadly, I was quite disappointed again, for such a lovely and cosy place. This being my third time, only because my friend who organised the annual get together chose this place, and I was willing to give it another try.
I have yet to understand the rave reviews regarding the food though, but it may be it is because we always go for the Sunday Set Menu and not a la carte, which is difficult to get on a Sunday it seems, more of that later.
So the first time, had a great impression of the place because of the impressive decor. We were seated upstairs, and I loved the cosiness, but the food was so, so, no refinement in cooking or presentation, standard fare really.
The second time, our party was seated downstairs, and as I could not stay for long and would not have time for the full Sunday set lunch, asked to order just a main course from their a la carte menu. What a palaver, it seems this is not available on Sundays. Finally, after much to-ing and fro-ing, and exasperation on the part of the harassed waiters, I was able to just order a fish dish that they will prepare for me, but the fish they offered was not available, so had the alternative, which tasted very bland.
So third time lucky? Well let see, our group was seated downstairs, and we had all pre-ordered except two people, who were then given the Sunday Set Menu on a blackboard.
I had the roast pork, which was very dry, and then realised that there should have been gravy to accompany it, and when I looked for the gravy boat, it was at the other end of the table, and was empty. I managed to attract a waitress' attention as she passed me to serve another table, and I had not expected her to neglect the other table to serve me, but her attitude was a bit rude, when I tried to get her attention. Finally, after waiting for her to come back, and she did not, I asked another waiter who happened to pass by with his hands full, and I mentioned if he could help me, and he looked at his full hands and I immediately, expressed, obviously, when he was ready. In no way was I expecting him to drop everything!
I was surprised that they only supplied one gravy boat for seven Sunday roasts, on a large table. To make matters worst, whilst I tried to explain to the busy, stressed out waiter, the other waitress took the gravy boat and filled it up and left it at the other end of the table to me, so it was out of reach, and the people at the other end, thought "great more gravy", obviously not enough before, and proceeded to hand it around at their end, amidst protests from me! I was slightly miffed that the waitress did not return the gravy boat to me since I specifically asked for it, it would have been much better customer service to do so.
My companion had lamb, and he said that was very chewy. The roast beef and sea bream were probably the better bet, although one person was not happy that the beef was well done, when they requested otherwise. Again the service was lacking. The person who had the sea bream, after finishing his meal, spied a dish of baby potatoes at the far end of the table, untouched, and thought that was probably for his dish, and he would have liked some, if he saw it. Again, why put it at the other end of the table to the person who should have it. At any other restaurant, the waiter would announce the arrival of the sides, or put it with or near the person who had ordered that meal.
I know they are busy but the waiter/waitress looked stressed and harassed, and not at all welcoming, and if that is their mood, then that rubs off on the overall restaurant atmosphere, creating an unrelaxed place.
I had expected a better level of service and better quality food in South West London.
Luckily, the company we had was great, and I hope the organiser will choose somewhere else next time for our get together. read more