WONDERFUL services but only ok facilities…read more Really enjoyed the massage and the outside pools for spa customers only. The maze of hallways to get to the small steam room and tiny indoor hot tub was disorienting. Nice robes. Slippers weren't so nice. They really needed a bench in the shower stalls to put your phone, change of clothing, etc. they should also have makeup removers. Also in the outside area, they should do more landscaping out there and have less baten gray concrete. They need a plant makeover. There's real potential at this spa but there's no wow factor, nothing super special or interesting about the spa grounds. It's in the details. The masseuse was phenomenal. Got a 50 minute Swedish massage from a Polish woman. 5/5 stars for her.

What a nice way to relax and gateway at the hands of Kimberly and Giovanni. They are experts on…read moretheir profession and have the ability to invigorate and renew you all at the best atmosphere possible. They even offer you a nice complimentary beverage that lift up your spirit and merge you into a whole new world with a whim e new body mind and soul. The services these 2 professional have to offer are many but I personally recommend the aromatherapy with the hot stones and the sport massage. We keep I. Coming back every time to revitalize and they always manage to surprise us and help us with our stressful life and manage to help us relax and enjoy a bid of life with this amazing massage. Give it a try should be a must in your list

Went here over a year ago, but it's was my husband's first ever massage and we both enjoyed…read moreourselves so much! Staff were very friendly and the place was very clean. I cannot wait for us to book again and get back there.

I am writing this review specifically to warn other women, because what I experienced at Universal…read moreDay Spa & Massage was extremely inappropriate, unsettling, and unsafe. I came in yesterday around 2:30 PM for a scheduled massage. The business appeared normal at first -- I checked in with an Asian woman at the front desk, filled out the pressure/preferences form, and was taken back to the massage room. The massage began with the same woman who checked me in. Everything seemed typical for the first few minutes. However, about 15 minutes into the session, the woman abruptly left the room without warning. While I was undressed on the massage table, an unknown adult male entered the room and took over the massage. I want to be very clear: I was never told this would happen and I never gave consent for a man to enter the room or perform the massage. I was face down on the table and had no idea who had walked in. I did not even see him until later when I was turned over. The man did not appear to be a licensed massage therapist. He was wearing business attire -- dress slacks, a button-down shirt, and brown dress shoes -- not professional massage clothing. He also wore strong cologne. The massage itself did not match what I requested (I asked for deep tissue) and instead felt like inappropriate rubbing/caressing rather than therapeutic massage work. When I turned over, I was shocked to realize I was completely exposed while this man stood over me fully dressed. I felt extremely uncomfortable and confused, but also scared to abruptly leave in the moment. At the end of the session, while I was still naked on the table, the man asked if I wanted to go next door for a drink. This was completely unacceptable and inappropriate behavior in any professional setting. What made the situation even worse is that after the massage ended, I waited inside because I did not feel safe leaving. When I finally walked out, the man was still outside in the parking lot near his vehicle, watching and smiling. He appeared to leave in an older blue Corvette, which made the entire situation feel even more disturbing, like he may not even be a legitimate employee there. This experience felt predatory and violating. No woman should ever have a male enter her massage session without explicit consent, and no client should ever be solicited or made to feel unsafe afterward. I strongly urge other women to avoid this business.

An amazing 90 minute couples massage. This is our go to when we are in the area. Lovely ladies and…read moreprofessionals. Great hands and techniques. We received an amazing massage again. They targeted what we needed and spot on. So relaxed afterwards. Wonderful job.

Been going for over 1 year 1 or 2 times Month Very good $60 for 1 hour after. 3 months. Have not…read morereturned for 4 months. Reason started walking out Room 1 or 2 times during Massage & time was cut to 30 min. Always middle of Week Massage. Sure miss their service.

I've been coming to this spa for years. They're located in…read morethe Florida Mall on the Dicks Sporting Goods side. They have a pretty reasonable price for the services they provide. I usually get there four hands combo massage. T For the time you determine with the masseuse, they have two people work on you at the same time. One person does back, neck and shoulders, and the other does feet and legs. It's extremely relaxing and one of my favorite ways to spend my day off. They do use pretty strong pressure, so if you're uncomfortable, you have to let them know. It's never naan an issue for them to adjust the pressure. I'll definitely be back!

My boyfriend and I went this past Sunday and it was honestly a really bad experience. We both left…read morein pain instead of feeling relaxed. The massage felt like they were just using their elbows with way too much pressure the entire time. I kept thinking it would get better, but it never did. Definitely felt like a waste of money -- we both left hurting more than when we walked in. I wouldn't recommend.

I was able to be seen last minute. I got a facial and a massage. I paid about $210 and I honestly…read morefeel like that was a bit high considering that the massage wasn't the best and I have no idea what kind of facial they gave me. The facial products didn't smell the best. :/ the massage was okay at first but then she was doing a better job towards the end. She masseuse didn't introduce herself or say hi when she walked in. She also left the door open when I was nude on a table... granted there wasn't anyone there (I think) but still. Not cool. The front desk lady was kinder. I paid in cash and they liked that. They wanted me to come back and give me a better price but I was only in town for a work trip. I don't think I would go back. There's so many good reviews on google but I was a bit disappointed

One of the worst massge I have had. I don't normally leave review but I feel like I was inclined to…read moredo so. I see good reviews so I gave it a try. I not sure if those are paid reviews but my experience was different. I made an appointment, I went and no one was there, had to wait outside for 10 min for someone come. The place was hot(no Ac) and dark. I went though anyway since I wan already there. I feel uncomfortable asking for more pressure, etc as I was the only one there. It was an expensive experience. I should have followed my gut and left.

The atmosphere was very calming and the massage therapist were very great . swedish massage with…read moreattention on the legs and feet. Omg it was literally the best i have had and i go to a lot of massages. The therapist worked expertly for the 90 mins and provided hot stones. If you are in the area and need a massage try them out. We went to them because they were Mobile team they come to you after the theme parks .

Time was cut short. Massage was horrible very overpriced for the bad service. DO NOT recommend…read more Save your money.

I felt amazing after the massage session. The therapist knew exactly how to work with tense…read moremuscles, and the atmosphere was very calming.

I've stopped in here several times lucky is her name. She is amazingP fantastic if you're looking…read morefor a spa with nice and great relaxing atmosphere. This is a place you need to stop in ask for Lucky.

I had an absolutely terrible experience here. The entire time, they kept trying to upsell services…read moreduring the massage and would not stop, which completely ruined any chance of relaxing. My husband specifically booked a back-only massage because he does not like his feet being touched, and they repeatedly ignored that and kept touching his feet anyway just to push upgrades. As for my massage, I told the therapist multiple times that the pressure was too hard, and they completely ignored me. I was uncomfortable and in pain the entire session. When my time was up, instead of ending professionally, I was asked if I wanted to continue. When I said no, I was given a hard slap on the back and a rude "time's up." This was, without question, the worst massage I've ever had. I am still in pain days later -- it honestly feels like I got hit in the lower back with a 2x4. I would not recommend this place to anyone.

A fair place to get a massage in the Florida Mall but they will try to upcharge you on the table…read more This is located inside the Florida Mall along the hallway to the Crayola experience. It was not busy when I visited and they had a person in the entrance inviting people in for a massage. It is well appointed and looks very nice. It had stone walls, wood floor, red paper lanterns hanging from the ceiling, and pretty artwork on the walls. There are chairs for foot massage along the right, enclosed spaces for table massage and sit up chairs in the center spaces. It was not busy with customers. There were 3 staff available. I chose a 30 min table massage. The massage was rougher than I am used to and I am not a fan of them trying to increase your length of time and cost while I was getting the massage. They asked 3 times but finally accepted that I did not want more than my agreed upon time. The place was clean. The staff was friendly but pushy. The massage was rough but acceptable. The price was a little higher than other massage locations but reasonable at about $40 for a 1/2 hour.

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