So glad we chose Williams Carpet. From the minute we walked in the door, we felt welcomed. A family…read moreowned business with a wealth of knowledge. Unlike some big box stores, where employees are hard to find and not very knowledgeable. Our installation went great. The two man crew were neat, friendly and did a fantastic job. We felt so appreciated and that they genuinely wanted to help us. Our carpet is beautiful. Thank you Sandra and team.

I have edited my original post in order to emphasize the main issue…read more I hired this company to install luxury vinyl plank flooring at my second home in North Myrtle Beach, South Carolina. During the in-home measurement visit, I narrowed my choices to two products. I verbally selected Titan Genesis Restoration Pine which was encouraged by the gentleman taking in-home measurements, and that is what I expected to receive. He said this style was more durable, 100% waterproof, will not require replacing as soon as the other one, and it is trendier. On the written estimate, the document listed the Titan brand with a color name that does not exist in the Titan line. The color written on the estimate actually belongs to a different brand (Shaw Floorté), not Titan. Because of that mismatch, the floor that was ordered and installed was not the product I selected, and it did not match the brand/color combination on the paperwork, as that one does not exist. I was never called (my f/t residence is in NJ) to say the job was done, the balance of payment was not requested as told it would be, and pictures/video was not sent as promised. The owner/seller called me several weeks later, 2 weeks after I told her assistant that the wrong floor was installed, not to expect me to pay the balance, and no reason to have owner call me back. However, Sandra the owner did call me after an additional 2 wks after getting notice that I decided to dispute the 50% deposit I paid with Visa. Since she did not own up and correct her error, and maybe next summer I would have it redone by another merchant it wasn't fair for me to be out this deposit, then start again with another deposit elsewhere. Sandra said I can't keep the floor for free, but the current installed floor is of no use to them. It would be junked. And she was not offering to put down the correct floor at her expense in order to receive full payment originally expected. I get it. It becomes a higher financial loss for her. The interaction unfortunately became unpleasant. I was spoken to in a way that felt unprofessional. She was yelling at me, saying that I must be a rich lady keeping contractors' money, and that I am a nasty person. She was angry that I posted a review on Yelp; kept saying it repeatedly. She wanted me to shoulder 50% of the financial responsibility of her error. Once again, she did not offer to remove the floor and install the correct one. I wouldn't trust this merchant not to leave me without a floor; rip it out and not install correct one. I understand if we have an agreement to correct the error, she is obligated. But I don't want to have to go to court to prove she again did not fulfill her obligation. Had she called me before I flew back to SC 2 wks after the job was completed, admitted the error, and offered to immediately rip up and install correct floor I would certainly have said yes. I also would have halted them had they sent me pictures early in the installation. But her emotional responses to me and threatening me with a lawyer further seems retaliatory and in bad faith. My review is based solely on my personal experience with the product selection process, the documentation error, and the owner's response when I verbalized her error. I hope this information is helpful to future customers so they can double-check that the written brand and color match what they chose and to be on site for the job. Picture on the left is style I chose. Picture on right is style installed. I have additional pictures of the back with labels for brand and corresponding color.

I'm so pleased with the wonderful job Young Interiors Flooring Center did installing my new carpet!…read moreTheir customer service was excellent, friendly, helpful, and attentive every step of the way. Jessica was especially thorough & patient with all of my questions & indecision when I was trying to choose carpet. The carpet is beautiful and the installation was done perfectly. The team was professional, efficient, and took great care with everything. I Highly recommend! I solicited 2 other quotes from the big Home Stores & they came in $250-$350 higher!

I highly recommend Young Flooring. They have excellent customer service. Colby went above and…read morebeyond in answering all of our questions and setting up our job. The installers were very professional and so polite. They covered all walk areas and cleaned up before leaving. They worked long hours to complete our job of laying a brick floor in our kitchen and installing tile in the bathroom. The work was top notch.

Clean Pro cleaned our very dirty condo carpets. Thomas arrived on time and was friendly and…read moreprofessional. Our carpets look much better. I would use them again.

Thomas is the man! He knows his craft well and works quickly. Took care of 3 rooms in a couple…read morehours.

Willards cleaned our carpets in our beach house that we occasionally rent on AirBB. They had quite…read morea few stains and they now look amazing. He was friendly, professional and very careful with the furniture . I would highly recommend!

My husband and I recently moved into a house and we hired Williards Cleaning Service to clean the…read morecarpets. Over the last 4 decades, we've had many companies clean our carpets but not one of them was as good as Willards. The owner was not only polite, punctual, and very reasonably priced, but he was also the best cleaning service we ever had. I highly recommend Williards Cleaning Service!

If you need tile work done , you need Scott Vereen of Scott's Ceramic Tile to do it !…read moreScott and his team are EXCELLENT. They were responsive , timely , fairly priced , tidy and just really nice people to deal with. The quality of the work is outstanding and my front landing looks beautiful. When we are ready to do the back porch , my first call will be to Scott. Five stars for sure. Steve

Approximately (at least) 2-3 months ago, I stopped by the store in person to see if they could help…read moreme with figuring out what floor I have in my home as I needed 2 pieces replaced. I realize it's not a big job, but if they could help me with that - who knows where it could lead to. At first the gal at the front desk was very helpful along with Gary. Long story short, waited to hear from them after about 3 weeks - nothing. So I called and spoke with the gal at the front desk (sorry can't remember her name). She remembered they were going to get a sample, couldn't find it - was going to call me back. Well here we are - no call, not even a "we are checking on it", etc. So obviously I will have to find someone else to help - they have lost any future business and/or referrals from me. I know it wasn't a big job but obviously there is no customer care there anyway. Their loss!

Had a really great experience walking into The Floor Authority. Working with Kyle Rice he was very…read morehelpful and very knowledgeable about the product I was looking for. Thank you Kyle.

We had our master bathroom shower, floor and fixtures completely demo's and redone. I was very…read morepleased with the end result and installation by Cody. The path to completion was a long and at points a frustrating one. The office scheduling, updates on when installer would arrive seemed a challenge. Multiple days and half days were wasted, when we expected work to be done. They have to remember our time is valuable!! I suspect short staff and juggling customers was done due to too much work. The 2-3 week estimate was actually a 6 week project. There were contract terms that were confusing in parts. It had us buy wall & ceiling paint for touch up, but they wanted more $ for this. We ended up hiring a painter unexpectedly. They didn't want to move the fan, until I pointed it out in the contract. I am writing this so people know some of the pitfalls, as we maybe have 1-2 big projects, vs. companies doing it everyday. 5 Stars for workmanship, 2-3 stars for office scheduling and accuracy. I would rate them 3 1/2 Stars out of 5. Thx

They were great!! Lennar ignorantly used white grout on marbleized white tile in baths which never…read morelooks clean - they made it a beautiful grey grout!!! Done superbly at a totally reasonable price. Before and after pictures of bathroom floor! They even cleaned up the messy job of caulking so it would look neat. Cody did a super job!

My spouse and I visited Shoreline Flooring on a Saturday morning, the only time I have due to work…read more The salesperson, Brandon B., asked if we had an appointment. We weren't aware we needed one and there was a sign posted that said walk ins welcome. He left us to wander the store on our own and didn't come over to ask if we had questions or pay us any attention at all really. We asked to take home a couple of samples. He gave us a business card. After a few days, I contacted him to set up a measurement appointment. He came out and did the measurements and said he'd get back to me the next day with a quote. I waited, but didn't receive the email he'd said he would send. A day or so later, I missed a call from him while working. I returned his call that afternoon, but got no response. I tried twice the next day with no results. I decided to wait until today while I wasn't working to try once more. I left voicemails every time I called. I left one this morning and got no response by their closing time today. I'm through trying to give them any business. There are too many other places to go where I would hope we'd be treated in a more considerate manner.

We had our hardwood floors replaced. The workers were awesome! Completed a large job in 2 days!…read moreThey took up the old hardwood...leveled the uneven floor and replaced with brand new laminate flooring. It's beautiful and I am thrilled! They even moved the furniture for us! (Please keep in mind we still had to prepare by removing all the small personal belongings) but they moved the heavy stuff! The managers even came out to make sure the correct flooring had been delivered and supervised the guys getting started! They completed a large living room, dining room & large Master bedroom in two days! Wow! Planning to do the guest rooms down the road and you can bet I'm calling these guys!