Gary is amazing. He's always very patient when answering all of my questions. His knowledge on home audio seems endless. He's been helping me change my system around for years and I could not be happy with the entire experience. Be sure to ask for Gary, he's the best. read more

I hate to write a bad review but Magnolia Best Buy Mission Viejo totally messed up on my order. I purchased a new 65" 4k tv on 12/5/14 and spoke to sales person (Brian P)for more than 30 mins to get all the details about the tv and the installation. I asked specific questions about calibration and he told me they do not do advanced calibrations only will connect our Cox DVR and Apple tv to make sure everything is working. Everything is great so far. We scheduled the delivery/install date for 12/12 and Magnolia truck showed up. Driver delivered my tv with no sub-woofer - apparently they are back-ordered (of course we did not get notified of that on the time of purchase) but there was no one to install the tv. I called Magnolia Mission Viejo and asked to speak to the manager. Explained the situation and inquired why they were not scheduled to setup my tv as it was promised. He did not care much and wanted to find out who my sales rep was, I told him who I worked with and he connected me with Brian P. right away without even trying to help or better understand the problem. Here is where it got worse. I told Brian P. that I am very disappointed as Magnolia Bestbuy did not setup our new tv and just sent a delivery guy to bring it home. (If I knew they were only going to deliver, I would not have waited 7 days, I would bring it home that day as they were available.) He told me he never said anything about installation and does not recall any of this. I again asked to speak to the store manager and Brian P. said it does not matter who I talk to, it is going to be his words against mine. At that moment I understood I was not going to go anywhere, said thank you and hung up. I called Magnolia Customer Service and shared my experience with them. We will see what happens. I understand finding good employees is very difficult as a company owner but when your employees represent you, they should not talk to any customer like this or completely lie about the situation. Funny thing is I am a network engineer and own an IT company. Setting up and calibrating tv is really not a big deal at all but who wants to do that when you pay more than 5k :) read more

Wow. Just.. beyond wow. This is one of those things that you never really expect to this kind of service from a Best Buy. This was a chance encounter I had, that turned into one of the greatest experiences and purchases of my life. Let me start off by saying I thought audio and speakers were all the same. Bose seemed like the best, and I had never really questioned it. Boy, was I wrong! So, I was wandering around Best Buy, idly looking for speakers. The TV associate from Best Buy asked if I needed help with speakers. I told him I was looking for good quality speakers. He instantly looked over and took me to Magnolia. I was completely oblivious to this part of the store. After one of the Magnolia associates helped me, we went into a room dedicated to speakers. In walls, In ceiling, tower, bookshelves, they had them all. After asking a few questions like what type of speakers, what I currently have, and a few others, I was really curious about the in-wall speakers. I figured I would never get around to them, given the amount of work it would take it install, but I had a listen. With the demo they gave, it was just a 2 speakers, but felt like I had 5 speakers around me. They blew me away. The price wasn't too bad either for the quality. After talking a little further, he mentioned that they can do in-home consultations for free. How could I pass that up? So we scheduled it for later that week and sat down and did a quick pricing scheme. He gave me a rough estimate (which he said would be within 10%) and asked for a down payment. At this time, I wasn't entirely sure, so I declined, which he took incredibly well. He simply informed me that he would again ask during the consult (which seemed fair). So the consult comes around and both him and another person, his manager I believe, show up, promptly as scheduled. They are both very courteous as well as professional as I show them what I had envisioned. The manager made a quick suggestion about controlling my TV and equipment and how there are various universal remotes, including my ipad, called Control4. Once again, they formed an estimate, both with just the 5 speakers (and a new receiver) and another with the speakers and ipad control. They asked for the deposit, which i was happy to give for the speaker portion, but was undecided on the ipad control since I hadn't seen it yet. We scheduled another time to meet in store so he could show that portion to me. A few days later, at the in store appointment, I fell in love with the ipad control. It was so simple and easy to use, plus my entire family could use their phones and ipod touches as remotes. Control4 had the capabilities to do lighting control and such, but I felt no need. At this time, he had my quote done for the speakers and installation costs, but since I decided to add on the control system, he told me he would have it in about 2 days. Sure enough, the next day he calls me with the final quote, for everything, pending my approval. With everything checked out, I gave them the go ahead. I guess if I had one thing to complain about, it was the install delay. They notified me the first day in the store that installations are about 3-4 weeks out, which at first I thought was no big deal, but after seeing the control system and hearing the speakers, I could not wait to get it in my home! After I gave my approval, I was contacted by Magnolia to schedule my install, which worked perfectly with my schedule. The installation team worked wonderfully. Once again, very friendly and courteous, but efficient. Everything works beautifully and I rarely have seen this level of professionalism. Once again, I never would have suspected this to be inside of a Best Buy. Even after the setup, they still shock me. A little over a week after the installation, I receive a hand written thank you note in the mail. just over a month later, I get a phone call from the associate asking if everything was working properly. I would recommend this to anyone! read more

I have been shopping at Best Buy for years... and have purchased A/V systems, appliances, electronics, PCs, Laptops, MACs, Cameras, and more. Just over a year ago, the Best Buy Geek Squad consultants and team replaced my A/V system in my previous home. I purchased a home in February, and took the home to the studs, with intention of building several Home Theater systems. Of course, Best Buy was my number one choice since I had a great experience the year prior. Well, as luck would have it, the Magnolia Design Center just merged under MY Best Buy store. And, it was exciting. I met with one of the consultants and had the consultant meet with the contractor that was renovating my new home. After a "not so good" experience and six weeks later, I still didn't have a proposal. I gave up on the Magnolia team. By recommendation, I met with several A/V specialists, and received impressive proposals using the latest technology. I selected the company, and was ready to start the project. My contractor notified me that my home was going to be completed sooner than expected... I asked the selected A/V company to get started in a week, and was advised that their schedule booked up. I needed to have at least some type of service when I moved in... So, my contractor and I rushed into Best Buy to only get one TV and mount. One of the managers helped us select a TV, and asked if we knew about the Magnolia Center. Well, I said "yes, and we had a pretty bad experience". I explained what happened and didn't mention the consultants name. It turns out that the Magnolia Manager, Shaun Schuetz, recognized me and talked to the other manager. The next day (or a few days later), Shaun called and asked if I could give him (and Magnolia) another chance. I reluctantly agreed. Shaun came out right away, walked the property, sat down with us, and confirmed our requirements (and more). We received a detailed proposal the next day and reviewed it with Shaun. I was impressed with the recommendations... Control 4, Apple TV, TVs, mounts, awesome Audio system, amazing speakers, Lutron Lighting, Thermostat control, and more and more. And, the pricing was much better than the A/V company I had selected. And, I was impressed with Shaun's customer service. It wasn't hard to decide whether I would give the Magnolia team a chance. I gave him my credit card, products were delivered, and the install date was set. And, the Control 4 programming date was also set. There were some items that didn't make it in time for the home delivery, and one of the designers, Craig Stevens, kindly dropped them off at the home prior to the install. One of the TV's that we ordered and hung was too small for the slim swivel bracket... and Shaun agreed to switch the TV out with a larger TV (at no additional charge). Wow... now that's service. The Magnolia installation team came.... and I was so impressed with the two young guys, Joel and Anthony. They were not only extremely knowledgeable, professional, but also worked with passion. They loved their careers. It was refreshing to see. Joel and Anthony patiently worked on putting all the pieces together. Because I had to have my contractor do the pre-wiring (since we didn't have a proposal in time), there were questions that Joel had. He asked me to get in touch with the contractor's subs and he got on the phone with him to troubleshoot. Everything worked great... The programmer, Jade, came out several days later to get the Control 4 system programmed. My 6-yr old nephew was in town and discovered the Wii was set up for him in the main living area. Jade immediately spoke my nephew's "gamer" language. Jade understood how we might use the IPads, ITouch, iPhones and general remote. I left Jade to do his work and took my nephew to Legoland. I came home that evening and my nephew wanted to watch a movie. I had no training on the Control 4 system, and picked up the IPad. Wow, how easy it was. Everything was on the iPad: Watch TV or Cable, Apple TV, Music, more... with one touch, I became hooked. I love, love, love the new system. Shaun and Craig are working on getting the Lutron lighting, Thermostat control, and anything else that can be done wirelessly. I couldn't trust anyone more than I do this incredible team that was brought into my life. I text them often to get advice on other things... most recently, I had to buy a new washer. I texted Shaun and he immediately recommended a great contact on their Pacific Sales side. While I was in Pacific Sales, I saw Craig, and ended up buying a MacBook Air, Display and other accessories. Craig brought us water and made sure we were taken care of. I have recommended this team to everyone. These guys are as good (or better) than all the top local A/V Home Theater companies, and the beauty of The Magnolia Center is that they offer all the high end systems. Thank you for such a great experience! read more

The Magnolia Design did an excellent job in our condo. It began with Diego at Best Buy. He came to our home to give us an evaluation. Diego explained everything thoroughly and suggested several options. The technicians, Alex and Phil, were extremely professional, competent and courteous. They did an outstanding job with both televisions in the family room and the master bedroom. They couldn't have been more accommodating. I recommend Magnolia without reservation. read more

It's not worth hiring a mom-n-pop to save 10% ... These guys get it done right the first time. $12,000 later they cleaned up the other guys mess and handed me an intuitive system I can be proud of. Peace of mind coat me $1200, best $1200 I ever spent. read more

The service once you spend your money is horrible. No returned calls or text. Scheduling time is a nightmare. Magnolia made an error on my purchase, said they would credit my account..2 months have passed and no credit or returned call. I think this is the first bad review I have written on a company. Normally I am all about giving praise where it is due. I have given Magnolia over $10k in business the last few years. I highly recommend seeking another place to make your purchases. I will not purchase from them again. On a positive note, the guys who did the install, once I finally get them out here were great. This still does not make me want to buy from them again. read more

Never walk into a Best Buy store and end up in the Magnolia Design Center. Bought an extended warranty on a television from them and have had a horrible experience getting a comparable replacement when the television broke. The replacement television we wanted is available now via Best Buy, but Magnolia says it's a special order product for them and will take 6 weeks. Magnolia apparently has absolutely no tie to Best Buy. I feel duped! read more

I have given a 5 rating to Magnolia Design Center, because of the great service that their sales persons, Tommy and Matt and their professional technicians, David and Dustin have given us friendly, courteous and professional quality service. We are very satisfied customers and we are pleased with Magnolia and highly recommend this company and these gentlemen. read more

my experience with magnolia has been a night mare from the beginning,the tv that they installed had flashing on all channels and it took 15 calls a day to get it fixed,when that headache went away another showed up the knew $400 remote has a mind of its own they rushed through the set up with no explanation and took my money and ran,now im looking for someone to come out and help get the remote to start working...do not buy from magnolia there installers are useless!!! read more