Stayed here for a night for a quick trip. We loved the staff they were so friendly and…read moreaccommodating. The hotel itself like hallways and lobby look very old and dated but the room itself was clean and had all the basic stuff. The water pressure was good. Was a good choice for a quick trip.

This was the NASTIEST hotel I've ever stepped foot in...and we stayed in a days inn during high…read moreschool beach week! Mattresses didn't have protective covers and there was excessive obvious staining. Floors were filthy, towels were dirty, bugs, etc. I moved our staff at 10:30 at night to a different hotel because I refused to sleep in the bed. Pics are a compilation of our 4 different rooms.

I travel for a living. I have been all over both coasts and stayed in many different hotels. I…read morediscovered something here in Newport News: The best biscuits and gravy ever!! I used to love biscuits and gravy, but lately it seems the gravy has lost it's luster. Not a problem at Residence Inn in Newport News. Although it is only prepared on Sunday, it is worth waiting for. The biscuits are thick, just slightly crispy on the outside and light on the inside. The GRAVY however is pure heaven. Thick and flavorful. Full of sausage bits. A delight to the taste buds. Waffle house, Cracker Barrel, Biscuit world, Dennys, Hardee's got nothing on this place. Really the best Biscuits and gravy ever.

My husband checked in on his mobile device and asked for a mobile key. Hours later we received a…read moremessage that we had to come to the front desk before a certain time with ID or our room would be given away. Upon arrival, we were told that the mobile key feature wasn't working and hadn't been for over a month. We then go to our room and put our stuff down because we needed to run some quick errands before stores closed. Upon arriving back at the hotel I began to do my normal process of checking the bed etc. I found that there was what appeared to be either blood or someone had something cheesy in the inside comforter layer. Which meant either you didn't wash it or you need to just throw it away. Either way disgusting! We decided we would just sleep on top and call the front desk in the morning because we were too tired from traveling and running errands. The next morning we awake and decide we'll take my showers etc before calling down so we could be ready to meet up with family. To our surprise, there was hair in the tub and then when my husband cut the shower on, it began to back up like it was flooding. After taking a half shower, he called down and asked to change rooms. He was rudely told we couldn't because they were sold out and that it would have to wait. He then expressed that we were at the hotel for several days. Then the lady said she would send maintenance but we would have to wait. He told her that was unacceptable and when he asked for a manager, she then said it would be 20 mins. Maintenance showed up with a serious mean mug on his face like he was beyond irritated that he had to come and do some work in our room. After evaluating the situation, he stated he needed to grab additional tools and he came back and fixed the issue. Overall, I give this hotel a 1 out of 10 and only because zero isn't an option. Definitely won't ever stay at that location again.

Sadly, nothing has changed from the reviews from years past. I have to start with the cons because…read morethey outweigh the pros. Cons: 1) communication: horrible. I tried to contact them too many times via every platform they have. The response was weeks after the initial contact. Once I did receive a reply, I was to receive a phone call on a particular day that didn't occur until 3-4 days after the day scheduled. 2) communication: horrible. We were told upon check in the food voucher only covered beignets and coffee; not a full breakfast as listed at the time of booking and we could order breakfast from their restaurant and have the food delivered. When I called to place the order, I was told they can't accommodate a takeout order. ( Mind you, the restaurant is across the street from the accommodations) So, I requested the beignets and coffee covered by the voucher. They had no beignets and offered croissants. I pushed back and asked to speak to management. I was placed on hold for a prolonged period of time. The manager finally picks up and reiterates their inability to provide service. Only when I expressed I would never patronize any of their businesses again, did they suddenly have beignets and could accommodate a take out order. 3) communication: horrible The restaurant opened approximately 15 minutes late on Saturday and Sunday mornings. Patrons were waiting in a line that went down the block. We received our beignets on Saturday, didn't redeem them for Sunday as we had an affair to attend and the tardiness of the restaurant opening didn't allow us time to get food and make our affair on time. We tried to redeem it on Monday and the restaurant was closed. No notification was given. Customers were coming to eat only to find it closed. So, we paid for 3 days and only received one( with a fight I must add). I contacted Crystal who was to call me back in 5 minutes. That call never came. It's been 2 weeks today. Still waiting. 4) Linen: The linen is stained, mismatched, old and needs to be replaced. We had a towel that had some sort of black tar like substance on it. The sheets are paper thin and not of hood quality. Pros: 1) Location: The suites are located on a block with lots of restaurants and shops. Free street parking and a lot are readily available. 2) Decor: The suite was beautifully decorated. Darkening drapes provide excellent coverage. 3) Size: The suite is 2 bedrooms with a dining and sitting area. Lots of windows provide sunlight in all rooms. 4) Temperature: The suite has ceiling fans in both bedrooms and the sitting room as well as individually controlled air conditioners. Pro and con: Crystal Pro: Once I received a call from Crystal, she was efficient in ensuring we received breakfast on Saturday morning, offered to get us reservations for Sunday morning( not needed, we just wanted to redeem the voucher and figured we could do that on our own. That didn't work), getting new towels and she left a nice snack basket for us. Con: She never called me back regarding the closing of the restaurant on Monday nor was any type of compensation offered. Overall, I would NOT recommend staying at Panache Place if you expect to get anything other than nice accommodations and free parking. Top tier service is not on their menu.

I would give them 0 stars if I could. I was given a gift certificate over a year ago. I have made…read moremultiple attempts to book an appointment to use when I am visiting the Hampton Roads area. There are never any appointments available for any dates I need and I have tried several times in the past year. Over the past year I have called several times and left my number asking for someone to call back to ask about booking and transferring the certificate. Since we are in the area I decided to stop by since the website shows they open at 10 am. Only to get there and no one is there. I saw a sign on the door for packages to be dropped off at the restaurant Mango Mangeaux so I decided to stop but there. The hostess called the individuals who work at the spa. No appointments available yet again and the original value of the $150 certificate is now $120 because apparently each month after a year it decreases by $10. I asked if I can transfer the remaining value of the certificate to a relative or friend only to be told no because my name is on it. I asked even though I don't live in the area and don't know when I will be back and even though I could just transfer it to someone we know in the area so someone can get a service even if it's not me. I was told they don't know what to tell me. I was then provided with the 800 number in the restaurant window that sent me to an answering service yet again! One which I will likely not get any response from as I haven't in a little over a year. I asked who manages the nail spa, I was told the ownership partners/ staff no names provided of couse. If they are under staffed the least they could do is be more flexible and accommodating when necessary. We have supported their other businesses before so I am definitely disappointed by the lack of customer service as far as returning my calls or providing me with any assistance. Apparently they are in the business of getting paid and not providing a service and are ok with it.

One of the best experiences my wife and I have had. Mark &…read morePaige are the most amazing nice and fun people we have met. The hospitality is unmatched from any places we have been. Place is very clean and set up perfectly. They have accommodations for so many events or parties. The food that was prepared was all made with the best of love and skill. Would highly recommend if you are looking to visit the area you have to stay here you will not be disappointed.

I would give this place 10 stars if it was possible! Despite the proximity to the…read moreWilliamsburg/Yorktown/Jamestown area, this place really is a destination all on its own. The pictures online absolutely do NOT do it justice. Our family of 3 (2 adults and a teenager) spent EIGHT days at this B&B and the location was beyond expectation! This place is a nature lover's dream. We listened to red wing blackbirds, cardinals, and great crested flycatchers sing to us from the trees. A Momma turkey brought her line of tiny babies out to walk across the yard several days in a row. Little boxed turtles scuttled across the yard. Deer popped in and out, frolicking around the property throughout the day. We watched a bald eagle sit in the tree nearby. Fish would jump in the water, herons would dive in and kayakers and small fishing boats went floating by. The pool was beautiful and immaculately kept. We stayed in the two bedroom Roosevelt retreat. It was beautiful! Beds were incredibly comfortable and the rooms were very spacious. The shower had cascading upper showerheads and mid level jets (similar to a high end luxury spa I once visited in Arizona). There was a jetted tub, luxurious shower products, comfy robes and slippers. Rooms were made every day and we were left mints on our pillows. What we loved even more than the beautiful location was the owners themselves. Paige and Mark felt like family by the end of our stay (the kind of family you LIKE to spend time with). They were incredibly generous, thoughtful, and kind. We found ourselves lingering over breakfast with them because they were just such lovely people. They made suggestions on restaurants (including the half price fish and chips!), places to see, things to maybe avoid. Watching them in the kitchen was like having a personal chef for an amazing breakfast every single morning. Everything from eggs benedict, breakfast quesadillas to a traditional English breakfast - never the same thing twice. On our last day, Mark asked our son if he had any special requests and our son opted for a second round of Frank Sinatra's favorite breakfast sandwich (who knew - but it was AMAZING!). They even wrapped up our leftover breakfast food each day so we could snack on it later. They offered hot coffee and orange juice every morning. We also had access to coffee, tea and various tasty snacks throughout the day. I ate way too many yummy brownies and cookies, and my son inhaled Paige's banana muffins. She even made an extra batch so he could take some home on the day we left. This was Southern hospitality and high class luxury at it's finest. Everything about this place was top notch. It was actually HARD to leave because we loved Paige and Mark and their little slice of heaven so much. I cannot recommend this place enough!!

Attended the Christmas High Tea. First it wasn't a "tea"---it was a luncheon with lukewarm water in…read morea teapot to make a cup of tea with and the waitstaff were overwhelmed.

We stayed at the Boxwood maybe 10 years ago. Beautiful place . Apparently since then it has changed…read morehands more than once . We needed a place to stay near Norfolk this year to meet with a medical professional and thought of the Boxwood first . I explained my situation with the owner and she was gracious enough to allow us to stay a couple days . Lydia , the caretaker, was knowledgeable, very friendly and took great care of us . Unfortunately the property has fallen into somewhat disrepair thro the past owners but you can still see the old charm . The new owners appear to have plans to bring it back to its southern charm and are in the process of renovating it now along with a new large addition that they're working on now . Give em a little time and it could come back to glory . I'll need a place down there next year and I'll check her out first . Mike B , 3/20/2024

I contacted Safest Golf Carts and spoke to the owner, Rob. He was friendly, professional, and his…read moreprices were very reasonable. He made everything easy and straightforward, but his excellent customer service is what stood out the most! I highly recommend working with Rob if you're looking for a reliable and hassle-free golf cart rental!

From the owner: Our business idea started from my experience, for the last 36 years, on working on forklifts in…read morelarge warehouse. Forklift operators have transportation, but management doesn't. Normally they get a typical golf cart for their transportation. The problem with golf carts is they go too fast and normally do not have all the safeties needed for in warehouse use. So we decided we could use a very dependable street legal cart, and add the blue spot lights on the front and back, and a strobe light, and wire them to come on with the ignition, along with slowing them down to a safer speed, and use white carts for better visibility, and use a low profile cart for better stability, then we would have the perfect safe cart for any facility. So that's where my wife and I decided to start this business. We believe that this will provide a very needed service, to the Tidewater area, that will be safe for everyone. We offer 4 different rental agreements. So call, email, or text us and check us out.

I was in town for a basketball tournament with my son and I made the decision to stay at a less…read moreexpensive hotel as a way of saving money. This was a huge mistake. While the hotel was close to the venue and parking was free and there was always a spot available when we pulled in, the hotel was subpar to say the least. The room was not very clean, we didn't dare walk on the floor in our bare feet, the bathroom was not clean and there were various stains on the blankets and floors. I will say that every member of staff I came in contact with was very friendly and helpful but even that was nowhere near enough for me to ever consider staying at the Country Inn & Suites again.

I was comfortable staying here on my solo trip because of the location and my own safety devices in…read morethe room. It was a quiet stay in a spacious room. The latch that went over the little knob on the door was missing. The room was a little dated. The carpet had what seemed to be fresh fruit punch stains. I deduced that as there was still sticky residue on the nightstand between the beds. The desk and top of the microwave also had sticky residue as well. There were loose tiles in the bathroom floor in front of the tub/toilet which I could hear shifting as I entered and exited the shower or actually used the facilities. The sheets and pillow cases were clean with no stains or visible bugs. I prefer more firm beds which this bed was and it was very uncomfortable for me. Check in was pretty quick.