I have been a part time care giver at Heritage for almost 2 years, it is the best job every!! I…read morewould not hesitate to put one of my family members in this facility. The staff is knowledgeable and go out of their way to ensure the residents feel "at home" at this facility. We as staff members go above and beyond to ensure a residents needs are met, we ARE family at this facility. We know each resident by name, we know family members, we love the residents. Denise S.

Horrible managing company who do not care about staff and residents. All staff are leaving…read more Residents and families are not happy. Such a wonderful place that has gone down in the last several months.

April provides for excellent service in the food service facility. April is a team payer that…read morecaters to the every need of the residents and guests of the facility. She gives her best in all she does. Not only is she polite and considerate but professional every day.

A nurse from Merrill Gardens was supposed to meet our father at his inpatient rehab facility "this…read moremorning." She then changed the appointment to 2:00 PM. It's now 2:15 PM and she has neither come to the appointment nor called us. This is unacceptable. UPDATE: She did, in fact, show up, and was able to work with our father as planned. So, no need to say anything after all.

Started PT at Choice for shoulder issues, trying to avoid more damage. The therapists were all…read morefriendly, professional, and definitely knew their field. They gently pushed me to a bit more each time, while keeping an eye on my comfort and pain level. Within a few sessions, I was able to move my shoulder around better and wasn't waking up in pain anymore. By the time I "graduated" I was pain free and had a list of exercises to help maintain good health. Now almost a year later, I still have no pain in my shoulder. I credit the Choice therapists with that! I have to say that their Receptionist is also very sweet and was very accommodating to my timing for appointments. All-in-all, I couldn't have been in better hands than Choice Therapy!

I have a lower back injury, and I went to Choice Therapy Services, and the overall care and…read moreprofessionalism of Mr.Andrus was outstanding. He actually cares about how you are doing and if you are improving under his care or not, and what he can do to make your overall pain and mobility better. I would highly recommend Choice Therapy Services to anyone in need of therapy.

I'm unable to recommend Austin Physical Therapy (APT). APT is a small Physical Therapy location…read morethat is difficult to coordinate with. I inquired for several months regarding their Titleist Performance Institute (TPI) service and was unable to learn much about the details and pricing of the service. Often, my emails, text messages, and voicemails were ignored. Just before Father's Day, they advertised a TPI Father's Day special which I signed up for. I was told that I needed to contact a specific therapist, by text only, to schedule the initial assessment. The initial assessment went ok, except the therapist was slightly late for the appointment, and was told the TPI assessment results would be emailed to me in a few days. A few weeks later I finally received the computer-generated assessment. I found the assessment details to be very lacking; the report was very generic and simplistic. The Father's Day package included the initial assessment and 4 or 5 follow-on sessions. Before departing from the initial assessment, we scheduled the next appointment. On the morning of the scheduled appointment, I received a text indicating that it was a holiday, and they were closed...so they scheduled an appointment on a closed holiday! The therapist repeated that the best, and only way, to contact her regarding scheduling appointments was via text. I tried calling the main office and the other employees said that I needed to communicate directly with the therapist via text. After frustration with no replies, I finally asked for a refund. Over the next five months, I was promised a refund, when I was able to get a response. The therapist always had an excuse. She was out of town, had sick relatives, or was just busy. Often weeks would go by after sending a text message without a response. Finally, after about 6 months I gave up. Austin's promises made are not promises kept. The purpose of this review is to share my experience.

Best PT ever! Took me from a wheelchair and discussing surgery to walking and balancing in a matter…read moreof weeks! I am in my mid-70s, this means a great deal to me, Austin PT has kept me independent! Tell your orthopedic doctor you want to go here, you will not regret it.

I was sick. You know the kind of sick that only happens on Saturday when your PCP…read moreis closed for two more days. Sick-sick - the kind that you just know shouldn't wait until Monday. I had an incessant cough - so bad that I was having trouble catching my breath. (Why I didn't tear my husband away from his football game and take me is still a mystery.) I hadn't been to urgent care since the middle of Covid. I figured I might as well go back to the last place I had been. They were close and in the past, quick. I got there to find them closed with a homeless person passed out in front of their entrance. Now where to go? I've had more than my share of lousy service at AFC so I continued to look. I saw Approxie care on the list of sites. I was a good 10 miles away but I at least knew where it was - I had received a (drive-thru ) Covid test there. I arrived to find one other family in the waiting area. I grabbed a mask, quickly checked in and sat in the corner to distance from the others. Check in was easy, you know the drill - hand over your cards, fill in the papers on the clipboard and have a seat. No different from most any medical encounter. I waited no more than 10 minutes when I was escorted into the exam room. A young girl - high school young - took my vitals, asked me about what was going on and swabbed me for Covid and the flu - pretty routine. In the back of my mind I wondered how a teenager was qualified to work there but she told me it was her third year in the medical program at Bob Jones. Later when I thought about it, I was impressed that Approxie was actively supporting our young people in their career paths. Dr Shah soon came in, listened to my chest - he didn't need to ask me to cough. I'm sure had heard me through the walls. He asked a few questions, listened to my chest and diagnosed me. Apparently my symptoms were textbook for walking pneumonia. It was just a gut feeling, but Dr Shah's bedside manner immediately made me trust him. He did do a chest xray to reassure me as bronchitis and I are no stranger. He prescribed a breathing treatment and antibiotics and sent me home with the standard rest and hydrate and like that, less than an hour after I entered the building, I was driving home. The only issue that I had was that Dr Shah told me to do the breathing treatment twice a day but my orders and prescription both said once a day. By the time I called the office to confirm, they were closed. The medicine had me feeling better in a couple of days though 3 weeks later I still have a cough. Approxie definitely isn't the most convenient place to my home but if and when I or a family member needs urgent care, this is the place we are coming too. I really can't say enough about the care I received.

Their motto "We care when it matters most" needs to be changed to "We care only if you have money"…read more My 22 year old daughter walks in with a chest wound and a fever and because she has a balance, we didn't know about, they refused to see her. This place puts money above everything. They dont give a crap about you unless you can pay.

She fell and broke her hip. She was 88, frail, sickly I hope and pray that we won't need this any…read moretime soon; but, if and when we do, we will definitely choose Hospice of North Alabama as our provider. Rehab was her immediate future. It was Saturday and we had until Monday morning to make a decision on which rehab center we wanted to use. We ran home to grab some dinner then were planning on going back to the hospital for the evening. We weren't quite done eating when we were interrupted by the phone. It was the hospital. She was being discharged. My brain went into overdrive. When? Discharged to home? Am I hearing you correctly? Tonight? Right now? Are you even fricken' serious? What the hell are we supposed to do? How could the doctor even think this is going to have a good outcome? Is he fricken' insane? Nope. The doctor was sending her home on hospice. The hospital social worker had set us up with Hospice of N Alabama. She assured us that hospice would be at her house tonight. It was already 5pm. She wouldn't be home until 7-8 at the earliest. Nobody is going to come out tonight. It was Saturday for heaven's sake. OMG. We can't do this. Who in their fricken' right mind thinks this is alright? It is not. We're going to hurt her. True to their word, a hospice nurse showed up within an hour of us getting her home. It's a good thing, we were clueless. He assured us that hospice would be there to guide us and help us with her care. He told us that a hospice nurse would be there in the morning to get us situated. He said a bed would be delivered that night. What still sticks in my mind from that visit was that he told us that we'd be OK. I looked at him and thought "are you fricken' delusional? No, we're not going to be OK. How in the world are we going to be OK?"The next day, supplies such as Depends, absorbent pads and adult wipes showed up. More supplies would show up during the week. Even the Ensure that she needed was delivered to the door. More and more things just seemed to appear through thin air. We had need of nothing. Hospice was there to guide us as her health deteriorated. When a new issue arose, our nurse would come up with something. We could call anytime and if we needed someone to come to the house, sometimes only to reassure us, at 3am, they came. They provided an aide to bathe her. They even had a chaplain come by to pray with her, to pray with us. The best part was the music therapist who came every other week. When he came, our whole family was there. Even her infant great grandson. The therapist played mostly old hymns. While she couldn't put a sentence together and her voice was so weak that we had a hard time hearing her, when the music started, it was like someone flipped her switch to on. She belted out those songs. That hour, every two weeks, I think is what saved us. Eight months later, she passed from her earthly home to her eternal home. It's been nearly 2 years. Our memories of that awful 8 months are fading and being replaced by the happy memories that we had formed with her through the years. Her son now volunteers with Habitat. The baby is growing and is now a "big boy" at 3. I've begun writing short stories. Yes, there is still a little hole in our hearts, there always will be; but. we're moving on. That's what she'd want us to do. And, like the hospice nurse promised us that first night, we really are all OK.

Everyone we have come in contact with at Hospice of North Alabama have each been absolutely…read morewonderful, caring, and loving people. Their care is exemplary. We just cannot say enough about these dedicated people and the help and care they so willingly give. We truly feel like they are part of our family! Erlene

Absolutely the most caring staff. highly recommended for your loved ones. Everyone smiling & very…read morefriendly. 10/10 would encourage

I'm forever grateful to Susan Rogers and the entire staff at Madison at the Range for being there…read moreduring a very tragic time for our family. Our Mom suffers from Alzheimer's and Dad has been her caretaker for several years. After his accident, Mom was so lost and the task of being there for both her and Dad as we dealt with his long road to recovery while balancing our own lives and families in the mix was beyond overwhelming. You are truly our angels and am so thankful for you...you love our Mom unconditionally and strive daily to ensure she enjoys life to its fullest. Thank you Susan and Cierra Steele for the weekly pictures and invites to festivities. You will never know the peace it gives me. The staff is absolutely is absolutely amazing and takes such good care of each of their residents. When they call they always say first off "Mom is fine" and then proceed to tell me if there is something she needs or often it's a function they are inviting me to attend with her. They have went above and beyond during COVID-19 offering to Face Time, organizing a parade, making sure we have the correct address to send mail, and the list goes on! My Mom is happier than I've seen her in years and I highly recommend Madison at the Range. Teresa Rexing #madisonattherange #thankfulandblessed