The best facility.I seen around here.I work as home Health Aide.The staff was very nice.They all…read morespoke to me.When,I was there.They seem to care about everyone there.I have now in 25 facilities here in the area.They are number 25 one.They get a five star from me.If any facility gets a 5 star.Then,This facility is the one.The residents the ones.I spoke really like the food there.Like also the facility.The lady in front office to the sales representative was very nice.The physical therapist had a set up and very nice to work with.The building out laid was very good also.Never seem a place around here.Like this place.I really appreciate everything for the 2 weeks.I was there.Tks to staff.To go the extra mile in everything to help anyway they could.

Heritage Memory Care did a good job taking care of my Mother's Day-today needs and making sure she…read moreparticipated in activities. The staff was friendly and attentive. They knew my mother and my wife and I by name. Each day when we came to visit her they gave me a verbal report of how she ate, how she slept, and her activities of the day before. I was quite pleased with the care she was provided during her time there.

Absolutely the most caring staff. highly recommended for your loved ones. Everyone smiling & very…read morefriendly. 10/10 would encourage

I'm forever grateful to Susan Rogers and the entire staff at Madison at the Range for being there…read moreduring a very tragic time for our family. Our Mom suffers from Alzheimer's and Dad has been her caretaker for several years. After his accident, Mom was so lost and the task of being there for both her and Dad as we dealt with his long road to recovery while balancing our own lives and families in the mix was beyond overwhelming. You are truly our angels and am so thankful for you...you love our Mom unconditionally and strive daily to ensure she enjoys life to its fullest. Thank you Susan and Cierra Steele for the weekly pictures and invites to festivities. You will never know the peace it gives me. The staff is absolutely is absolutely amazing and takes such good care of each of their residents. When they call they always say first off "Mom is fine" and then proceed to tell me if there is something she needs or often it's a function they are inviting me to attend with her. They have went above and beyond during COVID-19 offering to Face Time, organizing a parade, making sure we have the correct address to send mail, and the list goes on! My Mom is happier than I've seen her in years and I highly recommend Madison at the Range. Teresa Rexing #madisonattherange #thankfulandblessed

Pretty on the outside - negligent on the inside…read more My mother was in the Monark Grove memory care facility from July to Nov 2023 - until we had to take her out. We had to instruct them to do simple things like: take her hearing aids out st bedtime, take her temp if you see her coughing, call the doc if she has edema, and change her sheets if she has an accident - none of these things were being done. We also found scatches on her arms which weren't being treated. I could go on. Staff appear to not have experience in a memory care facility. We found staff staring at their personal phones everytime we were there. The turnover among staff and managers is unbelievable. Maybe this is just the typical standard of care for this corp. She has been in another facility for 6+ months and the difference is night and day. Observing the staff in the new facility has shown us that Monsrk Grove is not just poorly run, but likely on their way to be investigated by the state.

y'all this place is awful there are no rns that work there only lpns handing out meds the…read moreadministrative director and her assistant both hand out meds all of the cnas the have are agency , hospice care is having to be filled in by agencies as well and only 16hrs of 24hrs in a day which hospice care is 24hrs theres only one employee with a cna license the others are only care givers , some of the residents sit in poop and pee all day due to the morning shift care givers especially jr , erica is great and destiney is the only cna they have !

My mother was a resident at Madison Manor for about 5 months. She had dementia and was under…read morehospice care. The staff at Madison Manor was a godsend to our family. We never had to worry that she was being taken care of. From Mary Overton, the facility admissions director to everyone from the aides, CNAs, nurses, and maintenance we were very satisfied with her care. She was treated with love and dignity in her last days.

My elderly mother was given seroquel while hospitalized at Decatur General Hospital for double…read morepneumonia. She had never been combative EVER until she was constantly being awakend for vital checks, breathing treatments, etc. After 22 days, she was admitted to Madison Manor. I had requested several times that she be reduced on this medicine to at least half the dosage. That never happened. According to WebMD, Seroquel (quetiapine) is an atypical antipsychotic used to treat schizophrenia, bipolar disorder, and sometimes major depression. It functions by balancing neurotransmitters like dopamine and serotonin, frequently causing sedation, dizziness, and weight gain. Key precautions include increased risk of death in elderly dementia patients, suicide risk in young adults, and potential metabolic changes. As far as I can see, my mother was given this drug because the Decatur Hospital staff and the Madison Manor staff found it an easy way to deal with patients that are not cooperating with their rough treatment. Mom had to be hospitalized at Madison Hospital for a hernia repair just last week. I told the hospital nurse that I want to get her off Seroquel. It finally happened when her attending doctor listened and got her off this unnecessary drug. She is now at home and returning to her normal, sweet disposition. I also found that she had a yeast infection which was pretty severe - from not being treated at Madison Manor.

My fiancé and I moved here in April, and it was very easy move-in and had lots of help from Tammy…read moreand Kaley! Very friendly staff, we have had some issue and maintenance was quick to respond and the staff was very helpful and accommodating! Our dog LOVES the backyard, and we do too! We have our personal grill, which you cannot find anywhere in the area while renting! The gym is a little small, but has great amenities!

From the owner: VLux Madison features brand-new one-, two-, and three-bedroom homes and townhomes with modern…read moredesigns and exceptional amenities. Enjoy a resort-style pool, fitness center, pickleball court, tot lot, and off-leash dog park. Host gatherings in the clubroom, work in the conference room, or relax in your private fenced backyard. VLux Madison offers the perfect blend of comfort and convenience. Schedule your tour today!

I would not recommend doing service for this business. i serviced the pool for two years and the…read morecustomers were very happy. Changed ownership and have yet to try to get me paid up a year later.

We have lived at Grand Reserve at Madison since June 2022. we have seen a lot of changes in staff…read moreover the time that we have lived here. some good and some not so good. I am hoping with the recent change in leadership we are going to continue to see positive changes that are beneficial to this wonderful community. The apartments are spacious and as reasonably priced as an apartment can be nowadays. We had a major issue come up with our apartment that had to be handled above office level. The area manager was fantastic about handling it in a very efficient matter and it was quickly resolved. The team they brought in to fix this issue was friendly and so fast in the work that they did while still fixing it properly. I am hoping with this most recent change in leadership that this apartment will go back to being a wonderful community with resident events and neighbors who care about their neighbors too.

Don't let the negative reviews scare you off--I almost did, and I'm so glad I didn't! Thanks to my…read moreamazing leasing consultants, Olivia & Ben, I found my perfect home in this beautiful community. The team here is constantly improving the property--they recently power-washed all the sidewalks (something I've never seen at other apartments!), and they host fun social events at least once a month. The upgrades in the units are thoughtful and add real value, making the space feel luxurious. Yes, there are fees for not following community rules, but they're just in place to keep everything clean and well-maintained--no issue if you're a responsible adult! Maintenance is outstanding. Since I work in Decatur, my aunt sometimes stops by to walk my dogs if they need access to my unit. The team always communicates with her to schedule a convenient time instead of leaving her waiting around--such a considerate touch! Between the top-notch care, fantastic amenities, and genuine effort to make this place feel like home, I couldn't be happier with my decision. Highly recommend!

This apartment complex is one of the worst places I've ever lived. Management will nickel-and-dime…read moreyou with ridiculous extra fees while doing the bare minimum to maintain the property. When something breaks, don't expect accountability -- expect excuses, blame, and attitude instead. They actually accused us of intentionally breaking the sink pipes instead of admitting their plumbing was flawed. This was after 8+ maintenance requests to address the flooding issue caused by the sink pipes literally falling apart while the water was running. Most of the staff is rude, dismissive, and completely unprofessional. Amenities are a joke and rarely work properly, just like the gates that are somehow constantly broken. For the amount of money they charge, you'd think basic maintenance and security wouldn't be impossible. One of the most disturbing experiences I had here involved a neighbor filing noise complaints about my dogs. Management immediately threatened eviction and even told me I may need to rehome my dogs instead of actually investigating the situation fairly. I did everything in my power to figure out why my dogs were barking so much, only to discover that the neighbor was literally standing outside my window recording and provoking them. When I brought this creepy and inappropriate behavior to management's attention, they did absolutely nothing about it. Nothing is ever management's fault. They refuse to take responsibility for anything and treat residents like inconveniences instead of paying tenants. Save yourself the stress, money, and frustration and live literally anywhere else. I'm happy to be out.

They altered my Mom's medical records, and did not do labs for 2 weeks. She ended up in ICU few…read moreweeks later passed.

If you are able, please don't take your loved ones here. A family member of mine has been a patient…read morehere, and the service they have received is plain awful. We walked into the room after grabbing a meal to see my loved one sprawled on the floor crying out for help. No one helped her. In our current room there are spare wheelchair parts and a copy paper box filled with "supplies".